Manager Clinic

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.

Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.

Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.

We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.

As our Clinic Manager, you will be a visionary leader, setting the standard for exceptional patient care and empowering our teams to achieve unparalleled clinical excellence.

Every day, you will inspire and lead a dedicated clinical team (nurses & aides) to prioritize patient needs, maintaining rigorous oversight of regulatory compliance, staffing, and fiscal health. You'll passionately advocate for your team, translating their insights into actionable strategies that uplift both staff and patient experiences.

To thrive in this pivotal role, you will embody confident leadership, master tough conversations with grace, and excel as an educator at heart. Your exceptional communication will transform every interaction into a powerful opportunity to elevate understanding and drive our shared mission for superior patient outcomes.

• Operational Oversight: Manage day-to-day clinic activities, including patient accounts, insurance referrals, and staffing schedules. Responsibilities include maintaining quality control, auditing documentation for accuracy, ensuring timely service delivery, and serving as the primary liaison between the clinic and external agencies.
• Staff Management and Development: Take full ownership of the employee lifecycle, from interviewing and hiring to performance management and professional coaching. This involves setting clear individual goals, conducting performance appraisals, holding regular staff meetings, and utilizing best-practice techniques like rounding to foster a high-performing, well-trained team.
• Financial and Resource Administration: Prepare and execute the annual clinic budget while maintaining strict fiscal responsibility. This includes approving expenditures, monitoring for negative budget variances, and developing proactive action plans to address financial gaps while keeping regional leadership informed of any potential fiscal impacts.
• Quality and Performance Improvement: Lead clinical initiatives aimed at increasing patient volumes and satisfaction. This involves assessing current workflows, facilitating performance improvement meetings, overseeing clinic-specific or regional projects, and ensuring that staff are fully trained and integrated into any new processes or medical support systems.
• Regulatory Compliance and Facility Maintenance: Ensure the clinic meets all legal, regulatory, and environment-of-care standards. This includes coordinating facility maintenance and property management, ensuring physical security and disaster readiness, and keeping the staff and medical providers updated on evolving industry regulations and compliance requirements.
• Communication and Relationship Management: Maintain a collaborative "dyad" partnership with the Medical Director and regional management to drive strategic goals. This includes facilitating provider meetings, overseeing proactive service recovery by resolving patient/family complaints, and documenting all resolutions to ensure alignment with service-level agreements.

Required

• Bachelors Other in related field and Minimum of three years leadership experience, upon hire or
• Five years of leadership experience in the discipline that would demonstrate attainment of the requisite job knowledge/abilities or
• Masters Other, upon hire
• None, upon hire