Patient Access Representative

CHI St. Alexius Health Garrison includes the services of a 22-bed critical access hospital, a 26-bed skilled nursing facility, an attached rural health clinic, and an Emergency Department that is available 24 hours a day. We offer many outpatient services, including physical therapy, radiology services, laboratory services, cardiac rehabilitation, and IV treatments. Since opening in 1952, CHI St. Alexius Health Garrison has been dedicated to serving the residents of Garrison and the surrounding rural communities. The hospital is equipped with 4 emergency rooms, on-site lab, radiology, CT and physical therapy services. Our patients have access to 24/7 emergency care, swing-bed program, and acute care services. 

As our Patient Access Representative, you will help patients and healthcare teams navigate the registration and admitting process so they can receive timely, seamless care and experience a positive clinical journey. Every day you will perform patient registration and admitting functions across various hospital access points, ensuring that all demographic and insurance data is accurate and up-to-date. You will be expected to utilize multiple hospital systems to manage scheduling and documentation while proactively identifying and resolving data discrepancies. To be successful in this role, you must possess strong attention to detail and the ability to maintain compliance with privacy and regulatory standards while providing compassionate, relationship-based care in a fast-paced environment.

• Patient Access & Registration: Execute accurate patient registration, including demographic entry, insurance verification, and comprehensive electronic health record (EHR) documentation across all assigned access points
• Scheduling & Documentation Management: Manage patient appointments and ensure all medical records and registration documents are scanned, indexed, and processed in compliance with organizational standards
• Financial Counseling & Revenue Cycle: Communicate patient financial responsibilities clearly using established scripts, provide cost estimates, and collect payments at the time of service
• Problem Resolution & Communication: Provide high-quality support via phone and in-person channels, resolving routine registration or insurance discrepancies while escalating complex issues as needed
• Operational Efficiency & Collaboration: Utilize multiple software systems to maintain workflow productivity, actively participating in team meetings and huddles to meet established service standards
• Compliance & Professionalism: Adhere strictly to HIPAA and privacy regulations while maintaining a professional, patient-centered environment and providing cross-functional coverage as required

Required

• High school diploma or GED
• Basic administrative and computer skills, reception, telephone answering, basic knowledge of computer software (i.e. Microsoft Word, E-mail, Excel) and data entry
• Provide patient care or operate equipment that touches patient

Preferred 

• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications