Manager Administrative Services and Projects

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health – one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. Our 130+ clinics across the state of California deliver high-quality, patient-centric care with an emphasis on humankindness. Through affiliations with Dignity Health hospitals, along with our joint ventures and partnerships, we offer a robust, state-of-the-art health care delivery system in the communities we serve .We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.

One Community. One Mission. One California 

As our Manager, Administrative Services & Projects, you will manage all aspects of administrative support functions to ensure the smooth and efficient operation of the administrative office and medical group programs, special projects and initiatives. Reporting to the President of Physician Enterprise, Sacramento for Dignity Health Medical Foundation, you will be responsible for the direct supervision of Executive and Administrative Assistants, with special emphasis on mentoring, training, and development of subordinates.

Every day you will plan, develop, organize and implement the administrative functions and evaluates performance to improve the efficiency of new and existing medical group programs, projects and initiatives. You will participate in developing administrative policies and procedures, tactical plans, and programs for the medical group. You will also provide effective solutions to medical group administrative challenges.

To be successful in this role, you will have exceptional assessment and critical thinking skills, excellent communication, collaboration and organizational skills, and enjoy process improvement and problem-solving.

• Manages collaboratively and coaches others to achieve optimal performance; delegates effectively; praises/rewards contributions; defines clear roles and responsibilities; sets goals and leads initiatives; adjusts plans as necessary.
• Work with Physician Recruiter for a seamless hand-off of newly hired clinicians. Develop and maintain an on-boarding, off-boarding and retention process that is optimum for clinicians, medical group and foundation. Act as an integral participant of the Transition Team meeting, working with the team facilitator to ensure all activities related to new and departing providers are assigned and actively managed to completion by established deadlines. Assists with actions/initiatives designed to build rapport and support long-term satisfaction, integration and retention.
• Sharing authority and responsibility with others to move decision making and accountability downward through the organization enabling individuals to stretch their capabilities and accomplish the business unit’s strategic priorities.
• Keeping the organization’s mission, vision and values at the forefront of associate decision making and action.
• Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
• Understanding of how to anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level; ability to apply this understanding appropriately to diverse situations.

Required

• Three to five (3-5) years progressive experience and /or training in physician/provider relations, physician recruiting and broad healthcare business operations to include customer service and ongoing and improvement techniques, or the equivalent combination of education and experience
• Bachelors degree or combination of education and/or additional job related experience in lieu of the degree
• Excellent written communication, attention to detail; excellent verbal communication and relationship building skills
• Must have strong communication and collaboration experience and enjoy team based work

Preferred

• Demonstrated leadership, program or project management related experience preferred
• Previous administrative support experience a plus
• Knowledge/understanding of basic accounting preferred
• Experience with Google Suite preferred
• Ideal candidate will have strong assessment, critical thinking skills, process improvement and problem solving skills