Patient Access Team Lead

Baylor St. Luke’s Medical Center is an 1,045 bed facility located in the Texas medical center. A joint venture with Baylor College of Medicine, Baylor St. Luke’s is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care, neuroscience, oncology, transplantation, and more. The hospital is home to the Dan L Duncan Comprehensive Cancer Center, a nationally-accredited and NCI-designated comprehensive cancer center. Our new McNair Campus is designed around the human experience—modeled on evidence-based practices for the safety of patients, visitors, staff, and physicians. The 27.5-acre campus represents the future of healthcare through a transformative alliance focused on leading-edge patient care, research, and education. 

As our Patient Access Team Lead, you will provide day-to-day operational leadership and workflow coordination for hospital patient access across assigned areas, which may include the Emergency Department, main registration, admitting, and payer notification.

Every day you will serve as subject matter expert and first point of escalation for complex registration, insurance, authorization, and patient account issues, give staff real-time guidance and issue resolution so access work is timely and accurate, and partner with supervisors and managers on operational continuity, service quality, and policy adherence.

To be successful in this role, you will bring deep patient access expertise, strong problem-solving and coaching skills, and accountability for relationship-based care, our mission, and core values.

• Provide real‑time operational oversight and workflow coordination for patient access activities across assigned hospital access areas.
• Coordinate daily work assignments, task distribution, and area coverage to support patient flow, service standards, and operational continuity.
• Serve as the first point of escalation for complex registration, insurance verification, authorization, and patient financial issues, ensuring timely and appropriate resolution.
• Perform complex patient registration, insurance verification, authorization, and financial clearance activities as needed to support operations.
• Communicate patient financial responsibility, payment options, and available financial assistance resources, as appropriate, to support patient understanding.
• Provide guidance, coaching, and real‑time support to Patient Access Representatives, Financial Counselors, and Eligibility staff to reinforce accuracy, service standards, and best practices.

Required

• High School Graduate General Studies, upon hire or
• High School GED General Studies, upon hire or
• 3–5 years of experience in patient access, healthcare registration, admitting, or a related hospital‑based access role. and
• Prior experience functioning in a senior, advanced, or lead capacity within patient access or registration. and
• Demonstrated experience supporting hospital-based access areas, including Emergency Department, main registration, admitting, or related workflows. and
• None, upon hire

Preferred

• Bachelors Other Bachelor's degree in business management, healthcare administration or similar, preferred, upon hire and
• Experience using electronic health record systems such as Epic and/or Meditech