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CommonSpirit Health™ is an Equal Opportunity/ Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.

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Job Summary:   Responsible for interpreting and analyzing records on a daily basis for assigned physicians.  Assists other healthcare professionals regarding patient assessments in order to document patient care and facilitate delivery of healthcare services.  Chart work up, patient information retrieval and chart abstraction.   Essential Responsibilities: - Process requests for medical records both outgoing and incoming from multiple sources. - Import test results into Electronic Health Record (EHR) in a timely manner. - Field incoming calls from patients, nurses and other medical facilities and provide friendly service and support. - Provide support in locating medical records from internal and external sources as needed. - Provide support in obtaining records from outside sources to complete chart for patient care. - Meet quality and productivity standards as established by department. - Analyze patient medical records for physician appointments on a daily basis.  Analyze, retrieve, and scan needed HIM records in order to facilitate completeness of patient cart for patient care. - Contact appropriate areas to obtain needed information such as Cath films and CD's.  Use of multiple software products, including but not limited to Chartmax, Meditech, McKesson, Cerner and other systems as needed to obtain hospital information and office procedures. - Follow established policies and procedures to contribute to the efficiency of the HIM Department. - Ability to understand various reports and place them in appropriate categories in Document Management. - Work closely with clinical staff and Physicians to ensure clinical abstraction is complete and correct. - Abstract data into the EHR according to established procedure. - Assign diagnosis codes to problems, per ICD-10 guidelines. - Provide administrative/clerical/technical support as assigned. - Use reference material appropriately and efficiently to facilitate accuracy, clarity and completeness of reports. - Interact effectively with physicians, nurses, other staff and patients and their family members in person and over the phone.
Job ID
2020-116918
Department
Cardiology Clinic
Facility
CHI Memorial Chattanooga
Shift
Day
Employment Type
Full Time
Location
TN-CHATTANOOGA
Job Summary:   Responsible for assisting physicians and nurses in providing quality patient care.   Essential Responsibilities: - Collect appropriate data and perform testing to prepare patient for physician visit. - Maintain patient flow through the clinic. - Pull patient voicemails and process messages to the nurses as appropriate. - Complete patient refills as requested by both patient and pharmacy, ensuring appropriate labs are ordered as needed and protocol is followed. - Assist nurses with patient messages as necessary. - Assist nurses with reviewing physician blue book as necessary.
Job ID
2020-128963
Department
Cardiology Clinic
Facility
CHI Memorial Chattanooga
Shift
Day
Employment Type
Full Time
Location
TN-CHATTANOOGA
Job Summary:   Responsible for assisting physicians and nurses in providing quality patient care.   Essential Responsibilities: - Collect appropriate data and perform testing to prepare patient for physician visit. - Maintain patient flow through the clinic. - Pull patient voicemails adn process messages to the nurses as appropriate. - Complete patient refills as requested by both patient and pharmacy, ensuring appropriate labs are ordered as needed and protocol is followed. - Assist nurses with patient messages as necessary. - Assist nurses with reviewing physician bllue book as necessary.
Job ID
2020-125771
Department
Cardiology Clinic
Facility
CHI Memorial Chattanooga
Shift
Day
Employment Type
Full Time
Location
TN-HIXSON
Job Summary   Responsible for assisting physician and nurses in providing quality patient care.   Essential Responsibilities: - Collect appropriate data and perform testing to prepare patient for physician visit. - Maintain patient flow through the clinic. - Pull patient voicemails and process messages to the nurses as appropriate. - Complete patient refills as requested by both patient and pharmacy, ensuring appropriate labs are ordered as needed and protocol is followed. - Assist nurses with patient messages as necessary. - Assist nurses with reviewing physician blue book as necessary.
Job ID
2020-113900
Department
Cardiology Clinic
Facility
CHI Memorial Chattanooga
Shift
Day
Employment Type
Full Time
Location
TN-CHATTANOOGA
Responsible for assisting Employee health in providing quality patient care. Essential Key Job Responsibilities - Collect appropriate data and perform testing to prepare patient for physician visit. - Maintain patient flow through the clinic. - Pull patient voicemails and process messages to the nurses as appropriate. - Complete patient refills as requested by both patient and pharmacy, ensuring appropriate labs are ordered as needed and protocol is followed. - Assist nurses with patient messages as necessary. - Assist nurses with reviewing physician blue book as necessary. - Other duties as assigned by management
Job ID
2020-131057
Department
Employee Health Services
Facility
CHI Memorial Chattanooga
Shift
Day
Employment Type
Part Time
Location
TN-CHATTANOOGA
Harrison Medical Center   Under the direction of the health care provider, Medical Assistant is responsible for the delivery of patient care that promotes the safety and wellbeing of all patients. Accurately performs preliminary physical tests such as: measures blood pressure, records weight, temperature, pulse and respirations and other measures as directed by established clinical protocols.     Key Responsibilities: - Perform general patient care by following established standards and procedures. - Greet and prepare patients for the health care provider. - Obtain and record vital signs including but not limited to, blood pressure, temperature, pulse, respiration, height, weight, drug allergies, and current medications and presenting problem. - May be required to draw and collect blood samples from patients and prepare specimens for laboratory analysis. - Administer ordered medications and/or vaccines via oral, injection, topically, rectal, ophthalmic, and/or inhalant administration. - May perform routine tests including but not limited to EKG’s. - Schedule patients for diagnostic testing and follows up to ensure completion of testing. - Communicate with patient regarding test results and plan of care by phone or mail as directed by physician. - Prepare, clean and sterilize instruments and maintain equipment; keep patient exam rooms stocked, clean and orderly; dispose of contaminated items according to protocol. - Document patient plan(s) of care, tests and examination results in the medical record as directed by the provider. - Escalate non-routine issues, questions and/or concerns to the practice manager or healthcare provider(s). - Ensure safety checklists/quality controls are completed as required. - Provide for patient safety and protection of patient privacy rights. - Perform other duties as assigned by practice manager, MA Lead or as requested by healthcare provider(s).
Job ID
2020-130327
Department
Family Practice Clinic
Facility
Mountain Management Services
Shift
Day
Employment Type
Full Time
Location
TN-HARRISON
Individuals performing the role of Medical Assistant will be responsible for supporting a provider(s) during course of a patient visit; including pre-visit, visit and post visit services.  This individual must maintain a high level of customer service and operational efficiency as a member of the care team performing a variety of tasks, under direct supervision of the provider(s). Essential Key Job Responsibilities - Monitor schedule(s) and organize/plan patient flow with communication to/from provider. - Accompany patients to/from the waiting room to the appropriate exam/procedure room or service area. - Collect and document appropriate visit information. - Measure and record patient vitals - Prepare patient and rooms for exams/procedures - Schedule patient procedures/tests and/or appointments as needed. - Completes forms, letters and other follow up as requested by provider. - Assists provider(s) during patient procedures - Cleans and restocks exam and treatment rooms, as needed
Job ID
2020-129859
Department
Family Practice Clinic
Facility
CHI St. Gabriel's Health
Shift
Varied
Employment Type
Full Time
Location
MN-LITTLE FALLS
Individuals performing the role of Medical Assistant will be responsible for supporting a provider(s) during course of a patient visit; including pre-visit, visit and post visit services.  This individual must maintain a high level of customer service and operational efficiency as a member of the care team performing a variety of tasks, under direct supervision of the provider(s). Essential Key Job Responsibilities - Monitor schedule(s) and organize/plan patient flow with communication to/from provider. - Accompany patients to/from the waiting room to the appropriate exam/procedure room or service area. - Collect and document appropriate visit information. - Measure and record patient vitals - Prepare patient and rooms for exams/procedures - Schedule patient procedures/tests and/or appointments as needed. - Completes forms, letters and other follow up as requested by provider. - Assists provider(s) during patient procedures - Cleans and restocks exam and treatment rooms, as needed
Job ID
2020-129858
Department
Family Practice Clinic
Facility
CHI St. Gabriel's Health
Shift
Varied
Employment Type
Part Time
Location
MN-LITTLE FALLS
Hixson Pike Medical Center   Under the direction of the health care provider, Medical Assistant is responsible for the delivery of patient care that promotes the safety and wellbeing of all patients. Accurately performs preliminary physical tests such as: measures blood pressure, records weight, temperature, pulse and respirations and other measures as directed by established clinical protocols.     Key Responsibilities: - Perform general patient care by following established standards and procedures. - Greet and prepare patients for the health care provider. - Obtain and record vital signs including but not limited to, blood pressure, temperature, pulse, respiration, height, weight, drug allergies, and current medications and presenting problem. - May be required to draw and collect blood samples from patients and prepare specimens for laboratory analysis. - Administer ordered medications and/or vaccines via oral, injection, topically, rectal, ophthalmic, and/or inhalant administration. - May perform routine tests including but not limited to EKG’s. - Schedule patients for diagnostic testing and follows up to ensure completion of testing. - Communicate with patient regarding test results and plan of care by phone or mail as directed by physician. - Prepare, clean and sterilize instruments and maintain equipment; keep patient exam rooms stocked, clean and orderly; dispose of contaminated items according to protocol. - Document patient plan(s) of care, tests and examination results in the medical record as directed by the provider. - Escalate non-routine issues, questions and/or concerns to the practice manager or healthcare provider(s). - Ensure safety checklists/quality controls are completed as required. - Provide for patient safety and protection of patient privacy rights. - Perform other duties as assigned by practice manager, MA Lead or as requested by healthcare provider(s).
Job ID
2020-124746
Department
Family Practice Clinic
Facility
Mountain Management Services
Shift
Day
Employment Type
Full Time
Location
TN-CHATTANOOGA
- Perform general patient care by following established standards and procedures. - Greet and prepare patients for the health care provider. - Obtain and record vital signs including but not limited to, blood pressure, temperature, pulse, respiration, height, weight, drug allergies, and current medications and presenting problem. - May be required to draw and collect blood samples from patients and prepare specimens for laboratory analysis. - Administer ordered medications and/or vaccines via oral, injection, topically, rectal, ophthalmic, and/or inhalant administration. - May perform routine tests including but not limited to EKG’s. - Schedule patients for diagnostic testing and follows up to ensure completion of testing. - Communicate with patient regarding test results and plan of care by phone or mail as directed by physician. - Prepare, clean and sterilize instruments and maintain equipment; keep patient exam rooms stocked, clean and orderly; dispose of contaminated items according to protocol. - Document patient plan(s) of care, tests and examination results in the medical record as directed by the provider. - Escalate non-routine issues, questions and/or concerns to the practice manager or healthcare provider(s). - Ensure safety checklists/quality controls are completed as required. - Provide for patient safety and protection of patient privacy rights. - Perform other duties as assigned by practice manager, MA Lead or as requested by healthcare provider(s). - Other duties as assigned by management.
Job ID
2020-123270
Department
Family Practice Clinic
Facility
CHI St. Anthony Hospital
Shift
Day
Employment Type
Full Time
Location
OR-PENDLETON
Professional Park Associates   Under the direction of the health care provider, Medical Assistant is responsible for the delivery of patient care that promotes the safety and wellbeing of all patients. Accurately performs preliminary physical tests such as: measures blood pressure, records weight, temperature, pulse and respirations and other measures as directed by established clinical protocols.                                     Key Responsibilities: - Perform general patient care by following established standards and procedures. - Greet and prepare patients for the health care provider. - Obtain and record vital signs including but not limited to, blood pressure, temperature, pulse, respiration, height, weight, drug allergies, and current medications and presenting problem. - May be required to draw and collect blood samples from patients and prepare specimens for laboratory analysis. - Administer ordered medications and/or vaccines via oral, injection, topically, rectal, ophthalmic, and/or inhalant administration. - May perform routine tests including but not limited to EKG’s. - Schedule patients for diagnostic testing and follows up to ensure completion of testing. - Communicate with patient regarding test results and plan of care by phone or mail as directed by physician. - Prepare, clean and sterilize instruments and maintain equipment; keep patient exam rooms stocked, clean and orderly; dispose of contaminated items according to protocol. - Document patient plan(s) of care, tests and examination results in the medical record as directed by the provider. - Escalate non-routine issues, questions and/or concerns to the practice manager or healthcare provider(s). - Ensure safety checklists/quality controls are completed as required. - Provide for patient safety and protection of patient privacy rights. - Perform other duties as assigned by practice manager, MA Lead or as requested by healthcare provider(s).
Job ID
2020-122045
Department
Family Practice Clinic
Facility
Mountain Management Services
Shift
Day
Employment Type
Full Time
Location
GA-LA FAYETTE
CHI Memorial Mountain Management PRN Pool   Under the direction of the health care provider, Medical Assistant is responsible for the delivery of patient care that promotes the safety and wellbeing of all patients. Accurately performs preliminary physical tests such as: measures blood pressure, records weight, temperature, pulse and respirations and other measures as directed by established clinical protocols.     Key Responsibilities: - Perform general patient care by following established standards and procedures. - Greet and prepare patients for the health care provider. - Obtain and record vital signs including but not limited to, blood pressure, temperature, pulse, respiration, height, weight, drug allergies, and current medications and presenting problem. - May be required to draw and collect blood samples from patients and prepare specimens for laboratory analysis. - Administer ordered medications and/or vaccines via oral, injection, topically, rectal, ophthalmic, and/or inhalant administration. - May perform routine tests including but not limited to EKG’s. - Schedule patients for diagnostic testing and follows up to ensure completion of testing. - Communicate with patient regarding test results and plan of care by phone or mail as directed by physician. - Prepare, clean and sterilize instruments and maintain equipment; keep patient exam rooms stocked, clean and orderly; dispose of contaminated items according to protocol. - Document patient plan(s) of care, tests and examination results in the medical record as directed by the provider. - Escalate non-routine issues, questions and/or concerns to the practice manager or healthcare provider(s). - Ensure safety checklists/quality controls are completed as required. - Provide for patient safety and protection of patient privacy rights. - Perform other duties as assigned by practice manager, MA Lead or as requested by healthcare provider(s).
Job ID
2020-118030
Department
Family Practice Clinic
Facility
Mountain Management Services
Shift
Day
Employment Type
Full Time
Location
TN-CHATTANOOGA
Drs. Jurgens, Parker, Riley and Lynch   Under the direction of the health care provider, Medical Assistant is responsible for the delivery of patient care that promotes the safety and wellbeing of all patients. Accurately performs preliminary physical tests such as: measures blood pressure, records weight, temperature, pulse and respirations and other measures as directed by established clinical protocols.     Key Responsibilities: - Perform general patient care by following established standards and procedures. - Greet and prepare patients for the health care provider. - Obtain and record vital signs including but not limited to, blood pressure, temperature, pulse, respiration, height, weight, drug allergies, and current medications and presenting problem. - May be required to draw and collect blood samples from patients and prepare specimens for laboratory analysis. - Administer ordered medications and/or vaccines via oral, injection, topically, rectal, ophthalmic, and/or inhalant administration. - May perform routine tests including but not limited to EKG’s. - Schedule patients for diagnostic testing and follows up to ensure completion of testing. - Communicate with patient regarding test results and plan of care by phone or mail as directed by physician. - Prepare, clean and sterilize instruments and maintain equipment; keep patient exam rooms stocked, clean and orderly; dispose of contaminated items according to protocol. - Document patient plan(s) of care, tests and examination results in the medical record as directed by the provider. - Escalate non-routine issues, questions and/or concerns to the practice manager or healthcare provider(s). - Ensure safety checklists/quality controls are completed as required. - Provide for patient safety and protection of patient privacy rights. - Perform other duties as assigned by practice manager, MA Lead or as requested by healthcare provider(s).
Job ID
2020-118029
Department
Family Practice Clinic
Facility
Mountain Management Services
Shift
Day
Employment Type
Full Time
Location
TN-CHATTANOOGA
CHI Memorial Integrative Medicine   Under the direction of the health care provider, Medical Assistant is responsible for the delivery of patient care that promotes the safety and wellbeing of all patients. Accurately performs preliminary physical tests such as: measures blood pressure, records weight, temperature, pulse and respirations and other measures as directed by established clinical protocols.     Key Responsibilities: - Perform general patient care by following established standards and procedures. - Greet and prepare patients for the health care provider. - Obtain and record vital signs including but not limited to, blood pressure, temperature, pulse, respiration, height, weight, drug allergies, and current medications and presenting problem. - May be required to draw and collect blood samples from patients and prepare specimens for laboratory analysis. - Administer ordered medications and/or vaccines via oral, injection, topically, rectal, ophthalmic, and/or inhalant administration. - May perform routine tests including but not limited to EKG’s. - Schedule patients for diagnostic testing and follows up to ensure completion of testing. - Communicate with patient regarding test results and plan of care by phone or mail as directed by physician. - Prepare, clean and sterilize instruments and maintain equipment; keep patient exam rooms stocked, clean and orderly; dispose of contaminated items according to protocol. - Document patient plan(s) of care, tests and examination results in the medical record as directed by the provider. - Escalate non-routine issues, questions and/or concerns to the practice manager or healthcare provider(s). - Ensure safety checklists/quality controls are completed as required. - Provide for patient safety and protection of patient privacy rights. - Perform other duties as assigned by practice manager, MA Lead or as requested by healthcare provider(s).
Job ID
2020-131126
Department
Integrative Medicine Clinic
Facility
Mountain Management Services
Shift
Day
Employment Type
Full Time
Location
TN-CHATTANOOGA
Associates in Internal Medicine   Under the direction of the health care provider, Medical Assistant is responsible for the delivery of patient care that promotes the safety and wellbeing of all patients. Accurately performs preliminary physical tests such as: measures blood pressure, records weight, temperature, pulse and respirations and other measures as directed by established clinical protocols.     Key Responsibilities: - Perform general patient care by following established standards and procedures. - Greet and prepare patients for the health care provider. - Obtain and record vital signs including but not limited to, blood pressure, temperature, pulse, respiration, height, weight, drug allergies, and current medications and presenting problem. - May be required to draw and collect blood samples from patients and prepare specimens for laboratory analysis. - Administer ordered medications and/or vaccines via oral, injection, topically, rectal, ophthalmic, and/or inhalant administration. - May perform routine tests including but not limited to EKG’s. - Schedule patients for diagnostic testing and follows up to ensure completion of testing. - Communicate with patient regarding test results and plan of care by phone or mail as directed by physician. - Prepare, clean and sterilize instruments and maintain equipment; keep patient exam rooms stocked, clean and orderly; dispose of contaminated items according to protocol. - Document patient plan(s) of care, tests and examination results in the medical record as directed by the provider. - Escalate non-routine issues, questions and/or concerns to the practice manager or healthcare provider(s). - Ensure safety checklists/quality controls are completed as required. - Provide for patient safety and protection of patient privacy rights. - Perform other duties as assigned by practice manager, MA Lead or as requested by healthcare provider(s).  
Job ID
2020-118948
Department
Internal Medicine
Facility
Mountain Management Services
Shift
Day
Employment Type
Full Time
Location
TN-HIXSON
CHI Memorial Sleep Center   Under the direction of the health care provider, Medical Assistant is responsible for the delivery of patient care that promotes the safety and wellbeing of all patients. Accurately performs preliminary physical tests such as: measures blood pressure, records weight, temperature, pulse and respirations and other measures as directed by established clinical protocols.     Key Responsibilities: - Perform general patient care by following established standards and procedures. - Greet and prepare patients for the health care provider. - Obtain and record vital signs including but not limited to, blood pressure, temperature, pulse, respiration, height, weight, drug allergies, and current medications and presenting problem. - May be required to draw and collect blood samples from patients and prepare specimens for laboratory analysis. - Administer ordered medications and/or vaccines via oral, injection, topically, rectal, ophthalmic, and/or inhalant administration. - May perform routine tests including but not limited to EKG’s. - Schedule patients for diagnostic testing and follows up to ensure completion of testing. - Communicate with patient regarding test results and plan of care by phone or mail as directed by physician. - Prepare, clean and sterilize instruments and maintain equipment; keep patient exam rooms stocked, clean and orderly; dispose of contaminated items according to protocol. - Document patient plan(s) of care, tests and examination results in the medical record as directed by the provider. - Escalate non-routine issues, questions and/or concerns to the practice manager or healthcare provider(s). - Ensure safety checklists/quality controls are completed as required. - Provide for patient safety and protection of patient privacy rights. - Perform other duties as assigned by practice manager, MA Lead or as requested by healthcare provider(s).
Job ID
2020-110522
Department
Sleep Laboratory
Facility
Mountain Management Services
Shift
Day
Employment Type
Full Time
Location
TN-CHATTANOOGA
CHI Memorial Surgical Associates   Under the direction of the health care provider, Medical Assistant is responsible for the delivery of patient care that promotes the safety and wellbeing of all patients. Accurately performs preliminary physical tests such as: measures blood pressure, records weight, temperature, pulse and respirations and other measures as directed by established clinical protocols.                                     Key Responsibilities: - Perform general patient care by following established standards and procedures. - Greet and prepare patients for the health care provider. - Obtain and record vital signs including but not limited to, blood pressure, temperature, pulse, respiration, height, weight, drug allergies, and current medications and presenting problem. - May be required to draw and collect blood samples from patients and prepare specimens for laboratory analysis. - Administer ordered medications and/or vaccines via oral, injection, topically, rectal, ophthalmic, and/or inhalant administration. - May perform routine tests including but not limited to EKG’s. - Schedule patients for diagnostic testing and follows up to ensure completion of testing. - Communicate with patient regarding test results and plan of care by phone or mail as directed by physician. - Prepare, clean and sterilize instruments and maintain equipment; keep patient exam rooms stocked, clean and orderly; dispose of contaminated items according to protocol. - Document patient plan(s) of care, tests and examination results in the medical record as directed by the provider. - Escalate non-routine issues, questions and/or concerns to the practice manager or healthcare provider(s). - Ensure safety checklists/quality controls are completed as required. - Provide for patient safety and protection of patient privacy rights. - Perform other duties as assigned by practice manager, MA Lead or as requested by healthcare provider(s).
Job ID
2020-122758
Department
Surgical
Facility
Mountain Management Services
Shift
Day
Employment Type
Full Time
Location
GA-RINGGOLD
CHI Memorial Breast Care Associates   Under the direction of the health care provider, Medical Assistant is responsible for the delivery of patient care that promotes the safety and wellbeing of all patients. Accurately performs preliminary physical tests such as: measures blood pressure, records weight, temperature, pulse and respirations and other measures as directed by established clinical protocols.     Key Responsibilities: - Perform general patient care by following established standards and procedures. - Greet and prepare patients for the health care provider. - Obtain and record vital signs including but not limited to, blood pressure, temperature, pulse, respiration, height, weight, drug allergies, and current medications and presenting problem. - May be required to draw and collect blood samples from patients and prepare specimens for laboratory analysis. - Administer ordered medications and/or vaccines via oral, injection, topically, rectal, ophthalmic, and/or inhalant administration. - May perform routine tests including but not limited to EKG’s. - Schedule patients for diagnostic testing and follows up to ensure completion of testing. - Communicate with patient regarding test results and plan of care by phone or mail as directed by physician. - Prepare, clean and sterilize instruments and maintain equipment; keep patient exam rooms stocked, clean and orderly; dispose of contaminated items according to protocol. - Document patient plan(s) of care, tests and examination results in the medical record as directed by the provider. - Escalate non-routine issues, questions and/or concerns to the practice manager or healthcare provider(s). - Ensure safety checklists/quality controls are completed as required. - Provide for patient safety and protection of patient privacy rights. - Perform other duties as assigned by practice manager, MA Lead or as requested by healthcare provider(s).
Job ID
2020-115952
Department
Women's Breast Center
Facility
Mountain Management Services
Shift
Day
Employment Type
Full Time
Location
TN-CHATTANOOGA
Job Summary:   Responsible for assisting physicians and nurses in providing quality patient care.   Essential Responsibilites: - Collect appropriate data and perform testing to prepare patient for physician visit. - Maintain patient flow through the clinic. - Pull patient voicemails and process messages to the nurses as appropriate. - Complete patient refills as requested by both patient adn pharmacy, ensuring appropriate labs are ordered as needed and protocol is followed. - Assist nurses with patient messages as necessary. - Assist nurses with reviewing physician blue book as necessary.
Job ID
2020-127743
Department
Cardiology Clinic
Facility
CHI Memorial Chattanooga
Shift
Day
Employment Type
Full Time
Location
TN-CHATTANOOGA
The Clinical Concierge is responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, and following-up with patients. It is the role of the Clinical Concierge to companion patients and their “secondary guests” through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit. The Clinical Concierge is responsible for assisting the provider with front office and back office duties in the outpatient management of patients on a rotating basis. This position is a vital part of the office team that cares for patients in the clinic setting working under the direction of the manager and the on-duty provider and works closely with the provider and other clinical staff. Additionally, the Clinical Concierge is responsible for a variety of clinical functions within a clinic setting requiring knowledge and integration of available standards, resources, and data; discretion, good judgment, diplomacy, decision making, and a customer service attitude. Acting as the patient advocate, the Clinical Concierge has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management. Essential Key Job Responsibilities - Behaves in a professional and empathetic manner to build trust, comfort, understanding, and relationships with patients and the secondary guest(s) and in-line with Studer Principles. - Welcomes (including eye contact, smile, greeting, and personal introduction) the patient and secondary guest(s) to the center and inquires the purpose and nature of the visit. - Collects identification and payor related documentation, conducts patient registration, and performs point of service collection. - Measures and collects patient data including temperature, pulse, oxygen saturation, respirations, blood pressure, height, weight, and, in indicated pediatric patients, length and head circumference. Conducts hearing and vision screenings. Communicates the data and results to the patient. - Documents all data accurately into the patient medical record. - Collects and documents in the patient medical record patient reason for visit and chief complaint, allergies, health history, and current medications for review by provider. - Completes, when appropriate, standard operating procedures (convenience and clinical) to optimize patient comfort and through-put. - Prepares patients for examinations and procedures. Assists provider with patient care. At the direction and delegation of the provider, performs approved lab tests and diagnostic testing, prepares and administers designated medications (oral, subcutaneous, intradermal, intramuscular), instills eye drops, and applies topical medications. - Organizes, schedules, completes, and communicates primary care, specialist, and ancillary referrals to patients. - Maintain patient care supplies and medications, and quality checks and assurances throughout the facility.
Job ID
2020-115325
Department
Urgent Care Center
Facility
CHI St. Alexius Bismarck
Shift
Varied
Employment Type
Full Time
Location
ND-Bismarck

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