Job Listings

GENERAL SUMMARY:  Provides professional direct patient care during transport of patients in the ground ambulance environment or in the Emergency Room setting.  Patient population includes neonates, infants, adolescents, adults, and geriatrics. Paramedics also function as a preceptor for new employees and paramedic students.       ESSENTIAL FUNCTIONS: - Assess patients with traumatic medical conditions with findings reflected in the patient record. - Triages, prioritizes, and anticipates patients’ needs. Develops a plan of care. - Provides ongoing evaluation, altering the plan of care as indicated. Documents findings and interventions. - Implements interventions consistent with protocols documenting response to treatment. - Prepares equipment and supplies. Checks medical equipment and supplies on a daily basis, restocking and cleaning the rig after each transport. - Operates required vehicle(s) in a safe manner to perform required duties of the position. Provides stand-by EMS service at events. - Assists with station duties.   MARGINAL FUNCTIONS: - Assists with the mentoring of students affiliated with the School of EMS. - Assists in the orientation of new staff. - Provides patient care in the Emergency Department or critical care units when not performing functions related to the ambulance services. - Assists in meeting requests for difficult peripheral line insertions for hospital in-patients.

GENERAL SUMMARY:  Provides professional direct patient care during transport of patients in the ground ambulance environment or in the Emergency Room setting.  Patient population includes neonates, infants, adolescents, adults, and geriatrics. Paramedics also function as a preceptor for new employees and paramedic students.       ESSENTIAL FUNCTIONS: - Assess patients with traumatic medical conditions with findings reflected in the patient record. - Triages, prioritizes, and anticipates patients’ needs. Develops a plan of care. - Provides ongoing evaluation, altering the plan of care as indicated. Documents findings and interventions. - Implements interventions consistent with protocols documenting response to treatment. - Prepares equipment and supplies. Checks medical equipment and supplies on a daily basis, restocking and cleaning the rig after each transport. - Operates required vehicle(s) in a safe manner to perform required duties of the position. Provides stand-by EMS service at events. - Assists with station duties.   MARGINAL FUNCTIONS: - Assists with the mentoring of students affiliated with the School of EMS. - Assists in the orientation of new staff. - Provides patient care in the Emergency Department or critical care units when not performing functions related to the ambulance services. - Assists in meeting requests for difficult peripheral line insertions for hospital in-patients.

ESSENTIAL FUNCTIONS: - Assess patients with traumatic medical conditions with findings reflected in the patient record. - Triages, prioritizes, and anticipates patients’ needs. Develops a plan of care. - Provides ongoing evaluation, altering the plan of care as indicated. Documents findings and interventions. - Implements interventions consistent with protocols documenting response to treatment. - Prepares equipment and supplies. Checks medical equipment and supplies on a daily basis, restocking and cleaning the rig after each transport. - Operates required vehicle(s) in a safe manner to perform required duties of the position. Provides stand-by EMS service at events. - Assists with station duties.   MARGINAL FUNCTIONS: - Assists with the mentoring of students affiliated with the School of EMS. - Assists in the orientation of new staff. - Provides patient care in the Emergency Department or critical care units when not performing functions related to the ambulance services. - Assists in meeting requests for difficult peripheral line insertions for hospital in-patients. -  

GENERAL SUMMARY: Provides professional care for acutely ill and injured patients incorporating the education and skills learned and certified as a paramedic, for all age groups in hospital environment Delivers, implements, and evaluates nursing care to assigned patients under supervision of a registered nurse and is accountable for patient care administered during the shift.   ESSENTIAL FUNCTIONS: - Performs assessment of patients with complex health care needs. Completes patient assessments, interventions, and evaluations. - Communicates with patients at a level consistent with age and understanding. - Documents a comprehensive patient record that is organized and complete reflecting all aspects of care provided. - Prepares and administers medications (orally, subcutaneously, intravenously) as ordered and records the administration in the patient’s Electronic Health Record (EHR). - Reports adverse reactions to medications or treatments. - Cleans and bandages wounds as directed. - Initiates patient education plan, as prescribed by physician. Teaches patients and significant others how to manage their illness/injury by explaining: post-treatment home care needs, diet/nutrition/exercise programs, self-administration of medication and rehabilitation. - Displays professionalism while completing multiple urgent tasks in a timely manner. - Records all care information concisely, accurately and completely, in a timely manner, in the appropriate portion of the EHR. - Maintains patient confidentiality and retains a positive, friendly, courteous attitude to all patients. - Secures authorization signatures of patients on the appropriate record. - Cleans examination rooms between patients and washes instruments as needed. - Transports, ambulates, and transfers patients as needed. - Administers nursing care to patients under the direction of the registered nurse; includes assessing patients, implementing patient's plan of care, and evaluating the patient's response to care in coordination with the physician. - Works under direct supervision using the Nurse Practice Act, Mercy Medical Center policies, nursing standards, and nursing judgment - Maintains knowledge of equipment set-up, maintenance, and use (i.e., IV pumps, monitoring equipment, drainage devices). - May function up to the Iowa Scope of Practice.

GENERAL SUMMARY: Provides professional care for acutely ill and injured patients incorporating the education and skills learned and certified as a paramedic, for all age groups in hospital environment Delivers, implements, and evaluates nursing care to assigned patients under supervision of a registered nurse and is accountable for patient care administered during the shift.   ESSENTIAL FUNCTIONS: - Performs assessment of patients with complex health care needs. Completes patient assessments, interventions, and evaluations. - Communicates with patients at a level consistent with age and understanding. - Documents a comprehensive patient record that is organized and complete reflecting all aspects of care provided. - Prepares and administers medications (orally, subcutaneously, intravenously) as ordered and records the administration in the patient’s Electronic Health Record (EHR). - Reports adverse reactions to medications or treatments. - Cleans and bandages wounds as directed. - Initiates patient education plan, as prescribed by physician. Teaches patients and significant others how to manage their illness/injury by explaining: post-treatment home care needs, diet/nutrition/exercise programs, self-administration of medication and rehabilitation. - Displays professionalism while completing multiple urgent tasks in a timely manner. - Records all care information concisely, accurately and completely, in a timely manner, in the appropriate portion of the EHR. - Maintains patient confidentiality and retains a positive, friendly, courteous attitude to all patients. - Secures authorization signatures of patients on the appropriate record. - Cleans examination rooms between patients and washes instruments as needed. - Transports, ambulates, and transfers patients as needed. - Administers nursing care to patients under the direction of the registered nurse; includes assessing patients, implementing patient's plan of care, and evaluating the patient's response to care in coordination with the physician. - Works under direct supervision using the Nurse Practice Act, Mercy Medical Center policies, nursing standards, and nursing judgment - Maintains knowledge of equipment set-up, maintenance, and use (i.e., IV pumps, monitoring equipment, drainage devices). - May function up to the Iowa Scope of Practice.

 GENERAL SUMMARY: Provides individualized, high-quality nursing care to patients of all ages.  Uses a team approach to delegate and coordinate patient care at admission, transfer, and discharge.  Independently delivers nursing care using the Nurse Practice Act, Mercy Medical Center policies, nursing standards, ethical principles, and professional judgment.  Works rotating shifts, weekends, and holidays as scheduled.  Provides nursing care across all units within trained specialty.   ESSENTIAL FUNCTIONS: - Assesses, plans, and implements nursing care while ensuring patient comfort. - Practices safe patient handling techniques. - Continues to evaluate assigned patients and provides ongoing treatment. - Anticipates, identifies, and responds to educational and emotional needs of patients and families. - Guides and directs healthcare personnel (i.e. Patient Care Technicians) in caring for patients. - Maintains knowledge of equipment set-up, maintenance, and use (i.e., IV pumps, monitoring equipment, and drainage devices). Utilizes safeguards such as IV pump drug library and monitor alarms whenever available to maximize patient safety. - Initiates emergency support measures (i.e., cardiopulmonary resuscitation, protecting patient from injury).   MARGINAL FUNCTIONS: - Serves in a charge/leadership role based on skill and unit needs. When assigned charge, makes patient assignments; triages patients; and problem solves with staff, physicians, patients, families, and ancillary departments. - Takes assigned call as defined in unit policy. - Assists with patient care duties/tasks (i.e., emptying drainage devices, ambulating, and hygiene). - Assists with clerical duties (i.e., maintenance of chart, patient record, and answering phones and call lights). - Maintains patient care supplies, equipment, and environment. - Provides orientation/education for staff, students, and other hospital and community organizations as requested.   DISCLOSURE STATEMENT: The above statements reflect the general details considered necessary to describe the essential functions of the job as identified but should not be considered a detailed description of all work requirements that may be needed to perform the duties of this position.  Must have ability to maintain skills and perform tasks required for the position as outlined in the list of department competencies.    

JOB SUMMARY - Provides professional patient care and transportation in accordance with all departmental and St. Joseph Health System operating policies, city and state laws, and applicable contracts.    ACCOUNTABILITIES - ESSENTIAL - Personal, crew, patient and bystander's safety: scene size up, emergency scenes are dynamic events; the paramedic should always look out first for their safety and then the safety of others. - score: N/A - Patient Assessment and delivery of care: provides patient care functions according to protocol, procedure and written directives to level of certification. Performs a patient assessment throughout a call on every patient encountered, providing appropriate treatment and transportation decisions. - score: N/A - Maintains and improves skill level and knowledge base: attends/participates in 75% of annual departmental training and completion of annual Skills Competency Fair. - score: N/A - Lifting and moving patients: ensure proper lifting, moving patients safely and effectively.  Assist with movement of patients to and from stretcher and wheelchair.   - score: N/A - Transport and Transfer of Care: verifies patient identification prior to transport, contacts receiving facility prior to delivery along with providing a patient care report, also providing safe delivery to or from the hospital and aircraft. Transfer the patient to the appropriate facility and health care provider giving complete/accurate verbal patient care report. - score: N/A - Record keeping and data collection:  neatly and accurately completes written and electrical Patient Care Reports (ePCR), leaves a copy of the transported patient's report at every facility. - score: N/A - Patient Advocacy: assist patient with special concerns that will need to be brought to hospital personnel's attention (i.e. geriatric patient who may require additional home care). - score: N/A - Completes daily equipment checks and maintenance: assures equipment readiness, including cleaning as needed or required, along with proficiency in equipment operation safely, repairs within scope of abilities, and reports deficiencies when noticed to supervisor and relief crew. - score: N/A - Assures geographic knowledge of service area (communities, towns, cities and counties), utilizing appropriate map/GPS reading skills. - score: N/A - Checks MediTech, HealthEMS and other information devices while on duty daily. - score: N/A - Drives vehicles safely and prudently, motor vehicle report (driving record) must be approved prior to employment and insurance eligibility must be obtained throughout employment. - score: N/A - Arrives for assignment and duties at appropriate time, working all location assigned. - score: N/A - OTHER - Performs other duties as assigned to meet the organization`s needs.

The paramedic works in the Emergency Department and is responsible for providing quality technical care to each patient under the supervision of an RN or the Emergency Department physician. Responsibilities for this position include but are not limited to: safety, patient care tasks, and procedures communication, customer service, and teamwork.   ESSENTIAL KEY JOB RESPONSIBILITIES 1. Perform patient care duties utilizing a team approach in collaboration with the RN’s, MD’s, and other team members of the comprehensive care team. 2. The ideal candidate will have clinical care experience, including but not limited to: monitoring vital signs, medication administration, inserting IV’s, inserting NG’s and urinary catheters, assisting with 12 lead ECG, assisting with wound care, assisting with suctioning, and completing proper documentation. 3. Paramedics can perform repeated assessments and evaluation on the following patients: urgent monitored, urgent non-monitored, non-urgent. 4. The assessment may include airway and breath sounds, heart tones, perfusion indicators, vital signs, cardiac rhythm, Glasgow Coma Scale, pain level and location, neurovascular checks, appearance of wounds and injuries, abdominal assessment, intake and output. 5. The Paramedic CANNOT do: Triage, initial assessment on emergent patients, discharge, obtain blood from an implantable venous device such as a port, PICC, or central venous catheter, Rapid Sequence Intubation, intubation, conscious sedation, transport critical care patients without an RN present.

The paramedic works in the Emergency Department and is responsible for providing quality technical care to each patient under the supervision of an RN or the Emergency Department physician. Responsibilities for this position include but are not limited to: safety, patient care tasks, and procedures communication, customer service, and teamwork.   ESSENTIAL KEY JOB RESPONSIBILITIES 1. Perform patient care duties utilizing a team approach in collaboration with the RN’s, MD’s, and other team members of the comprehensive care team. 2. The ideal candidate will have clinical care experience, including but not limited to: monitoring vital signs, medication administration, inserting IV’s, inserting NG’s and urinary catheters, assisting with 12 lead ECG, assisting with wound care, assisting with suctioning, and completing proper documentation. 3. Paramedics can perform repeated assessments and evaluation on the following patients: urgent monitored, urgent non-monitored, non-urgent. 4. The assessment may include airway and breath sounds, heart tones, perfusion indicators, vital signs, cardiac rhythm, Glasgow Coma Scale, pain level and location, neurovascular checks, appearance of wounds and injuries, abdominal assessment, intake and output. 5. The Paramedic CANNOT do: Triage, initial assessment on emergent patients, discharge, obtain blood from an implantable venous device such as a port, PICC, or central venous catheter, Rapid Sequence Intubation, intubation, conscious sedation, transport critical care patients without an RN present.

GENERAL SUMMARY: Adhere to corporate policies and procedures as dictated by the specific job.  Ability to interpret different explanation of benefits and correspondence from multiple payers.  Adhere to all productivity expectations and quality assurance standards.  Provide excellent customer service consistent with Mercy’s philosophy and guidelines.     ESSENTIAL FUNCTIONS: Cash Reconciliation Rep: - Adheres to all cash handling and credit card processes and protocols - Maintains, batches and logs bank batches, electronic funds transfers, online banking website, and the online credit card website on a daily basis - Matches electronic remittance advices, logs information, and remits necessary information to Systems Team according to the Posting Protocol and within the established IT submission timeframe - Reconcile the cash reconciliation spreadsheet on a daily basis and provide month end support as required - Maintain a positive working relationship with the lockbox contact in order to identify and resolve any issues   Scanner/Paper Claims Processing - Responsible for scanning documents into scanning database by assigning batch number and batch labels based on defined naming convention to ensure the documents are easily accessible through defined search techniques - Assists others in locating scanned documents involving complex searches - Responsible for preparing paper claims to be filed to the insurance payers by editing the claims as required by the payers and attaching EOB copies as necessary. - Files all scanned documentation and prepares documents for off-site storage

Under the direction of the Pathology Manager and Supervisors or the Lead Technicians the Lab Assistant Assists in specimen collection, monitoring of Pathology specimens, clerical duties, receptionist duties, processing of specimens, generates computer reports, order enter of tests, liaison to customers using Memorial Hospital Pathology, participates in inventory control, Assists in Frozen Section, and other procedures in the department.   1. Follows established departmental policies/procedures pertaining to specimen collection, positively identifies Patients, accurately labels specimens while accessioning. 2. Maintains confidentiality of patients department and hospital related information according to established Policies. 3. Complies with all hospital personnel policies and procedures, participates in all required departmental And hospital education in-service’s within the required time frame, assumes responsibility for reading posted information. 4. Assures the correct specimen and quantity of specimen is submitted for analysis. 5. Participates in an approved competency program that demonstrates knowledge and skill and includes specimen collection, specimen processing, and care of patients of all ages. 6. Answers the phone by the third ring in a professional manner identifying yourself and processing the call Appropriately including taking and delivering messages promptly and accurately and/or routing each call as necessary. 7. Process phone inquiries from nursing units, physicians’ offices, reference laboratories, outside hospital accounts, etc. with minimum technologist assistance. 8. Identifies specimen/requisitions discrepancies and resolve by calling for specimen or request as needed. 9. Continually makes best use of time during their shift by assuming responsibility for communicating pertinent information with co-workers; completion of starting of shift, coordinating lunch/breaks and daily tasks in a manner which meets the needs of the laboratory. 10. Demonstrates responsibility and flexibility in maintaining work schedules consistent with the needs of the Pathology. 11. Assists in training new employees and students; willingly assist those with insufficient knowledge or inability to complete assigned tasks or duties. 12. Process laboratory requisitions, register with accurate patient information, correct tests ordered, complete Test ordered. 13. Process specimens received from an outside account, register requisitions with accurate patient information, Order all tests and correct tests, unbag specimens documenting specimens, receiving and missing or wrong Specimens received, label specimen with the correct bar code labels, deliver specimens Pathology/Cytology for Testing in a timely manner. 14. Complete Pathology process improvement for all specimen or requisition discrepancy all clients should be called to notify them of the discrepancies. 15. Scan and QC requisition into Pathology LIS System. 16. Perform other duties as requested

Franciscan Medical Group is currently seeking a PER DIEM (0.0FTE) Patient Access Rep for our Franciscan Cardiovascular Consultants in Bremerton, WA. We are seeking a motivated individual to join our patient centered team. This individual will support a fast paced team. Flexible schedule with no nights, weekends or organizationally recognized holidays required.    Job Summary: - Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. - Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s electronic medical record; 3) gathering/validating insurance information using routine methods and obtaining authorization for services, 4) scheduling patient appointments, and 5) collecting co-pays, co-insurance and prior balances. - Work requires knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent follows proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are necessary. - This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements is consistent between locations. - An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. - The work requires knowledge of the policies, procedures and equipment applicable to the work unit at appointment. Essential Duties: - Registers and/or checks patients in/out. - Schedules appointments and ancillary services. - Handles and reconciles payments. - Continually monitor and reconcile issues prior to patient visit. - Distributes materials and responds to patient questions regarding routine billing and insurance matters. - Performs related duties as required. - An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. - If assigned to the centralized FMG Float Pool, an incumbent provides patient access support to the assigned clinic/work unit as needed to meeting staffing needs. Requires frequent driving to assigned location(s) and current driver’s license.

Franciscan Medical Group is currently seeking a PER DIEM (0.0FTE) Patient Access Rep for our Franciscan Cardiovascular Consultants Clinic in Bremerton, WA. We are seeking a motivated individual to join our patient centered team. This individual will supprt a fast paced team. Flexible schedule, day shift with no nights, weekend or organizationally recognized holidays required.    Job Summary: - Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. - Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s electronic medical record; 3) gathering/validating insurance information using routine methods and obtaining authorization for services, 4) scheduling patient appointments, and 5) collecting co-pays, co-insurance and prior balances. - Work requires knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent follows proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are necessary. - This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements is consistent between locations. - An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. - The work requires knowledge of the policies, procedures and equipment applicable to the work unit at appointment. Essential Duties: - Registers and/or checks patients in/out. - Schedules appointments and ancillary services. - Handles and reconciles payments. - Continually monitor and reconcile issues prior to patient visit. - Distributes materials and responds to patient questions regarding routine billing and insurance matters. - Performs related duties as required. - An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. - If assigned to the centralized FMG Float Pool, an incumbent provides patient access support to the assigned clinic/work unit as needed to meeting staffing needs. Requires frequent driving to assigned location(s) and current driver’s license.

Franciscan Medical Group is currently seeking a full time Patient Access Rep for our Franciscan Endocrine Associates in Tacoma, WA. This position supports a busy clinic with additional locations in Federal Way and Gig Harbor, WA. Front desk cross training opportunities with other specialties, authorizations and denials. No weekends, nights or organizationally recognized holidays required.    Job Summary: - Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. - Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s electronic medical record; 3) gathering/validating insurance information using routine methods and obtaining authorization for services, 4) scheduling patient appointments, and 5) collecting co-pays, co-insurance and prior balances. - Work requires knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent follows proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are necessary. - This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements is consistent between locations. - An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. - The work requires knowledge of the policies, procedures and equipment applicable to the work unit at appointment. Essential Duties: - Registers and/or checks patients in/out. - Schedules appointments and ancillary services. - Handles and reconciles payments. - Continually monitor and reconcile issues prior to patient visit. - Distributes materials and responds to patient questions regarding routine billing and insurance matters. - Performs related duties as required. - An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. - If assigned to the centralized FMG Float Pool, an incumbent provides patient access support to the assigned clinic/work unit as needed to meeting staffing needs. Requires frequent driving to assigned location(s) and current driver’s license.

Franciscan Medical Group is currently seeking a full time Patient Access Rep II for our Franciscan Cardiovascular Consultants in Bremerton, WA. We are seeking a motivated individual to joint our patient centered team. This individual will support a fast paced cardiovascular care team. Day shift with no weekends, nights or organizationally recognized holidays required.    Job Summary: Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s medical record, 3) gathering/validating insurance information using routine methods, scheduling patient appointments, 4) collecting co-pays, co-insurance and prior balances, 5) obtaining and processing of referrals, authorizations and pre-certifications for patients requiring ancillary testing and/or surgical procedures, and 6) working with patients to ensure the patient’s referral needs are fulfilled and determining insurance benefit coverage for hardware related items such as retail contact lenses by working directly with patients’ insurance carriers, ever needed. Work requires critical thinking, hearing the needs of the patient meeting those needs by offering multiple options and solutions, knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent following proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are required offering the highest level of service to every patient every time. This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements is consistent between locations. An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. The incumbent may also be located in a Call Center environment interacting with patients on the phone.   Essential Duties: - Registers and/or checks patients in/out. - Handles and reconciles payments. - Continually monitors and reconciles issues prior to patient visit. - Processes referral orders and/or pre-authorizations. - Coordinates appointments and ancillary services. - Responds to patient questions regarding routine billing and insurance matters. - Coordinates patient instructional/educational activities.

GENERAL SUMMARY: Under supervision, greets, instructs, schedules and directs adult patients and visitors.  Serves as liaison between patient and medical support staff.   ESSENTIAL FUNCTIONS: - Greets, instructs, and directs all incoming patients and visitors. - Assists with completion of registration forms. - Answers incoming calls and provides routine information and directs calls to appropriate area. - Accesses, inputs, and retrieves information via the computer, updates information as needed. - Assists with pre-certification process. - Monitors patient waiting time and maintains patient flow.       - Performs billing processes as identified. - Assures completion of all appropriate documents upon check out. - Utilizes appropriate auditing tools according to IHC guidelines. - Attempts to contact all “no show” patients, documents in patient’s record and reschedules patient. - Notifies patient of future scheduled appointment. - Collects payments and compiles daily payment log. - Educates and instructs patients of upcoming procedures and tests under the nurse’s guidelines. - Maintains accurate balance of petty cash. - Utilizes answering service at appropriate times and retrieves messages from answering service and responds appropriately. - May cover other Iowa Heart Center locations as directed.

GENERAL SUMMARY: Under supervision, greets, instructs, schedules and directs adult patients and visitors.  Serves as liaison between patient and medical support staff.   ESSENTIAL FUNCTIONS: - Greets, instructs, and directs all incoming patients and visitors. - Assists with completion of registration forms. - Answers incoming calls and provides routine information and directs calls to appropriate area. - Accesses, inputs, and retrieves information via the computer, updates information as needed. - Assists with pre-certification process. - Monitors patient waiting time and maintains patient flow.       - Performs billing processes as identified. - Assures completion of all appropriate documents upon check out. - Utilizes appropriate auditing tools according to IHC guidelines. - Attempts to contact all “no show” patients, documents in patient’s record and reschedules patient. - Notifies patient of future scheduled appointment. - Collects payments and compiles daily payment log. - Educates and instructs patients of upcoming procedures and tests under the nurse’s guidelines. - Maintains accurate balance of petty cash. - Utilizes answering service at appropriate times and retrieves messages from answering service and responds appropriately. - May cover other Iowa Heart Center locations as directed.

Franciscan Medical Group is currently seeking a full time Patient Access Rep for our Franciscan Dermatology Clinic in Sequim, WA. We are a premier Dermetology and Mohs Surgery Clinic in the beautiful sunny town of Sequim. We are seeking a motivated, energetic and patient focused team player. Our Providers and Staff consistenly score in the upper 90s percentile for Patient Satisfaction. Come join our collaborative, supportive and excellent work environment!   Job Summary: - Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. - Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s electronic medical record; 3) gathering/validating insurance information using routine methods and obtaining authorization for services, 4) scheduling patient appointments, and 5) collecting co-pays, co-insurance and prior balances. - Work requires knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent follows proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are necessary. - This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements is consistent between locations. - An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. - The work requires knowledge of the policies, procedures and equipment applicable to the work unit at appointment. Essential Duties: - Registers and/or checks patients in/out. - Schedules appointments and ancillary services. - Handles and reconciles payments. - Continually monitor and reconcile issues prior to patient visit. - Distributes materials and responds to patient questions regarding routine billing and insurance matters. - Performs related duties as required. - An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. - If assigned to the centralized FMG Float Pool, an incumbent provides patient access support to the assigned clinic/work unit as needed to meeting staffing needs. Requires frequent driving to assigned location(s) and current driver’s license.

Franciscan Medical Group is currently seeking a PER DIEM (0.0FTE) Patient Access Rep for our Franciscan Urgent Care in West Seattle, WA. This PAR supports an urgent care clinic that is open 7 days a week with extended hours.    Job Summary: - Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. - Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s electronic medical record; 3) gathering/validating insurance information using routine methods and obtaining authorization for services, 4) scheduling patient appointments, and 5) collecting co-pays, co-insurance and prior balances. - Work requires knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent follows proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are necessary. - This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements is consistent between locations. - An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. - The work requires knowledge of the policies, procedures and equipment applicable to the work unit at appointment. Essential Duties: - Registers and/or checks patients in/out. - Schedules appointments and ancillary services. - Handles and reconciles payments. - Continually monitor and reconcile issues prior to patient visit. - Distributes materials and responds to patient questions regarding routine billing and insurance matters. - Performs related duties as required. - An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. - If assigned to the centralized FMG Float Pool, an incumbent provides patient access support to the assigned clinic/work unit as needed to meeting staffing needs. Requires frequent driving to assigned location(s) and current driver’s license.

Franciscan Medical Group is currently seeking a full time Patient Access Rep for our Franciscan Urgent Care in West Seattle, WA. 12 hour shifts.    Job Summary: - Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. - Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s electronic medical record; 3) gathering/validating insurance information using routine methods and obtaining authorization for services, 4) scheduling patient appointments, and 5) collecting co-pays, co-insurance and prior balances. - Work requires knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent follows proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are necessary. - This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements is consistent between locations. - An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. - The work requires knowledge of the policies, procedures and equipment applicable to the work unit at appointment. Essential Duties: - Registers and/or checks patients in/out. - Schedules appointments and ancillary services. - Handles and reconciles payments. - Continually monitor and reconcile issues prior to patient visit. - Distributes materials and responds to patient questions regarding routine billing and insurance matters. - Performs related duties as required. - An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. - If assigned to the centralized FMG Float Pool, an incumbent provides patient access support to the assigned clinic/work unit as needed to meeting staffing needs. Requires frequent driving to assigned location(s) and current driver’s license.