Job Listings

  JOB SUMMARY / PURPOSE The Patient Companion, under the direction of a Licensed Practitioner, assists in providing a safe and therapeutic environment for the patient who requires close monitoring and/or may be confused, impulsive, or at risk for injury. The Patient Companion will follow assigned duties and responsibilities as directed by the Registered Nurse and in alignment with CHI Health policy and procedures. Provides services which encompass the spiritual, physiological, social, and psychological aspects of care of the sick, prevention of disease, or conservation of health. The position contributes to the mission and core values of CHI Health.   ESSENTIAL KEY JOB RESPONSIBILITIES - Patient Companion is an assigned staff member whose purpose is to ensure the safety of the patient. - Under the direction and supervision of the Registered Nurse, participates in providing a safe and therapeutic environment for the patient who is confused, impulsive, unable to perform teach back, unable to understand, or at risk for self-harm or injury. - Documents per policy in the healthcare record. - Demonstrates personal and professional responsibility for ongoing development, practice, and education. Maintains a safe work environment. Fosters a collaborative environment in support of the patient care. - Sets priorities for response and communicates with appropriate personnel. - Responds appropriately in emergency situations as support for clinical staff.    

Are you interested in pursuing a career in healthcare? We looking for customer service focused and detail oriented candidates for our Patient Companion openings to support our expansion of our virtual healthcare services. Come join our team and join the healthcare field today! What We Have To Offer: - Opportunity to work in a virtual health setting as we expand our services across the country - Faith-based culture with commitment to our Core Values of Reverence, Integrity, Compassion and Excellence, where we value positive team players - Competitive wages and generous employee benefits program About This Position:   Our Patient Companions work from a centralized, virtual command center location in Tacoma, Washington, to monitor patients that have behavioral/cognitive issues or have other potential areas for concern. An incumbent monitors patients located in multiple facilities across the United States, including external customer hospitals. The position involves utilizing multiple video observation platforms and incorporating potential nuances regarding the workflows and preferences of the hospitals. Our Patient Companion roles are essential to assist with monitoring patient safety and has ongoing communication with the clinical staff providing the direct, on-site patient care. Day-To-Day Responsibilities: - Observes assigned patients by monitoring non-recorded streaming video equipment linked to a live feed from a camera situated in the patient’s room or other hospital-specific video observation platforms. - Identifies changes in the patient’s behavior and/or condition in accordance with established guidelines. - Initiates timely communication (through communications system or telephone) with on-site clinical staff to report situations needing immediate and direct intervention to maintain patient safety and comfort. - Documents observations and subsequent actions taken to maintain timely and accurate record.

The Patient Companion, under the direction of a Licensed Practitioner, assists in providing a safe and therapeutic environment for the patient who requires close monitoring and/or may be confused, impulsive, or at risk for injury. The Patient Companion will follow assigned duties and responsibilities as directed by the Registered Nurse and in alignment with CHI Health policy and procedures. Provides services which encompass the spiritual, physiological, social, and psychological aspects of care of the sick, prevention of disease, or conservation of health. The position contributes to the mission and core values of CHI Health.   ESSENTIAL KEY JOB RESPONSIBILITIES 1. Patient Companion is an assigned staff member whose purpose is to ensure the safety of the patient. 2. Under the direction and supervision of the Registered Nurse, participates in providing a safe and therapeutic environment for the patient who is confused, impulsive, unable to perform teach back, unable to understand, or at risk for self-harm or injury. 3. Documents per policy in the healthcare record. 4. Demonstrates personal and professional responsibility for ongoing development, practice, and education. Maintains a safe work environment. Fosters a collaborative environment in support of the patient care. 5. Sets priorities for response and communicates with appropriate personnel. 6. Responds appropriately in emergency situations as support for clinical staff.

The patient companion performs close and/or continuous observation of pediatric, adult, and geriatric patients who may be at risk for adverse events such as falls, self-injury or harm to others in accordance with the training and established methods and procedures of the hospital. The patient companion provides direct observation of patients as directed by a nurse.    1. Responsible for providing direct observation of patients as directed by the nursing plan of care and under the supervision of the nursing staff and/or nursing supervisor. 2. Adheres to clinical policies and procedures when performing patient companion tasks 3. Is flexible: copes successfully with a variety of situations, personalities and the changing work environment. 4. Demonstrates understanding of the importance of safety 5. Communicates with patients in a manner that is respectful of their age, culture, and education 6. Only accepts delegated tasks competent to perform, and communicates need for additional information, assistance or guidance as needed 7. Performs timely and accurate documentation as required by area of employment 8. Greets patients and visitors with friendly manner upon arrival and orients them to the room/unit. 9. Applies the knowledge and skills needed to do the job 10. Keeps informed about practices, procedures, and new developments related to own work.  

The Patient Companion, under the direction of a Licensed Practitioner, assists in providing a safe and therapeutic environment for the patient who requires close monitoring and/or may be confused, impulsive, or at risk for injury. The Patient Companion will follow assigned duties and responsibilities as directed by the Registered Nurse and in alignment with CHI Health policy and procedures. Provides services which encompass the spiritual, physiological, social, and psychological aspects of care of the sick, prevention of disease, or conservation of health. The position contributes to the mission and core values of CHI Health.   ESSENTIAL KEY JOB RESPONSIBILITIES 1. Patient Companion is an assigned staff member whose purpose is to ensure the safety of the patient. 2. Under the direction and supervision of the Registered Nurse, participates in providing a safe and therapeutic environment for the patient who is confused, impulsive, unable to perform teach back, unable to understand, or at risk for self-harm or injury. 3. Documents per policy in the healthcare record. 4. Demonstrates personal and professional responsibility for ongoing development, practice, and education. Maintains a safe work environment. Fosters a collaborative environment in support of the patient care. 5. Sets priorities for response and communicates with appropriate personnel. 6. Responds appropriately in emergency situations as support for clinical staff.

The patient companion performs close and/or continuous observation of pediatric, adult, and geriatric patients who may be at risk for adverse events such as falls, self-injury or harm to others in accordance with the training and established methods and procedures of the hospital. The patient companion provides direct observation of patients as directed by a nurse.      1. Responsible for providing direct observation of patients as directed by the nursing plan of care and under the supervision of the nursing staff and/or nursing supervisor. 2. Adheres to clinical policies and procedures when performing patient companion tasks 3. Is flexible: copes successfully with a variety of situations, personalities and the changing work environment. 4. Demonstrates understanding of the importance of safety 5. Communicates with patients in a manner that is respectful of their age, culture, and education 6. Only accepts delegated tasks competent to perform, and communicates need for additional information, assistance or guidance as needed 7. Performs timely and accurate documentation as required by area of employment 8. Greets patients and visitors with friendly manner upon arrival and orients them to the room/unit. 9. Applies the knowledge and skills needed to do the job 10. Keeps informed about practices, procedures, and new developments related to own work.  

The patient companion performs close and/or continuous observation of pediatric, adult, and geriatric patients who may be at risk for adverse events such as falls, self-injury or harm to others in accordance with the training and established methods and procedures of the hospital. The patient companion provides direct observation of patients as directed by a nurse.      1. Responsible for providing direct observation of patients as directed by the nursing plan of care and under the supervision of the nursing staff and/or nursing supervisor. 2. Adheres to clinical policies and procedures when performing patient companion tasks 3. Is flexible: copes successfully with a variety of situations, personalities and the changing work environment. 4. Demonstrates understanding of the importance of safety 5. Communicates with patients in a manner that is respectful of their age, culture, and education 6. Only accepts delegated tasks competent to perform, and communicates need for additional information, assistance or guidance as needed 7. Performs timely and accurate documentation as required by area of employment 8. Greets patients and visitors with friendly manner upon arrival and orients them to the room/unit. 9. Applies the knowledge and skills needed to do the job 10. Keeps informed about practices, procedures, and new developments related to own work.

  Job Summary / Purpose This position contributes to the fulfillment of the CHI Health mission and vision by working closely with leadership to strategically identify Patient Experience needs for CHI Health.  Responsible for supporting system-wide programs, initiatives, projects and interventions focused on ensuring that our patient’s experience is consistent and exceptional. The Patient Experience Coach will work closely with hospital leaders to identify, prioritize and plan improvement efforts through data analysis and observation.  Essential Key Job Responsibilities - Provide internal coaching and consulting to hospital leadership and frontline staff in order to drive patient experience improvement/goals. - Interprets patient experience performance through survey data and patient/family complaint trends to provide in-depth, proactive consultation, coaching and improvement tactics to leaders, physicians and staff. - Regularly observes workflow of front line staff and provides recommendations for improvement when appropriate. Must be comfortable with coaching in the moment when appropriate. - Perform data analyses and process observations in key hospital service line areas (i.e. inpatient, outpatient, ED, etc.) in order to identify and address current service performance gaps. - Provide recommendations action plans to local leadership regarding data analysis and observations. - Assist leaders in development and cost-effective implementation of strategies aimed at maximizing patient experience and ensure they possess the necessary tools and support to do so. - Participate in patient experience team meetings and other action committees to provide support, feedback and guidance. - Assist leaders in the development of improvement action plans; researches, reviews, and recommends evidence-based practices for patient experience and service recovery as appropriate. - Prepare reports and presentations that depict performance trends in an easy to consume and understand format.

POSITION SUMMARY Facilitates internal transfers, and incoming/outgoing transfers; Ensures the transfer laws and the Hospital policies are followed properly on patients requiring emergent medical care and/or bed placement.  must also have extensive knowledge of various HMO's, POS's, PPO's, commercial and governmental payers, and be familiar with the Hospital's contract agreements with third party payer agreements.     POSITION RESPONSIBILITIES - Responsible for collecting demographic and financial information on incoming transfers and completes registration in the hospital system     - Adhere to Federal/State statutes that govern medical emergency transfers and enforce the time requirements mandated by the State of these transfers     - Ensure that non-emergent (private pay and/or out-of-network) patients meet the hospital's admitting criteria     - Confirm that patients are admitted to the appropriate level of care. Coordinate with Patient Flow Coordinator (PFC) to pre-screen patients prior to transfer     - Coordinate transfers with other departments to ensure patients' outpatient tests/procedures are scheduled     - Coordinate with Memorial-Hermann Air Traffic Control all helicopters landing and ensure that the medical staff is on the helipad to meet the helicopter     - Responsible for verifying the hospital census and ensure that all patients are being charged the appropriate level of care     - Ensure the quality of patient admissions to the hospital by obtaining accurate demographic and clinical information in a timely and efficient manner on all patients being bedded. This includes direct admits, intra and inter-hospital transfers, surgery patients, etc. observation, inpatient, and outpatient-in-a-bed status     - Monitor Bed Central system to make appropriate bed assignments and authorize or deny all in-house transfer requests to these patients by following the hospital procedures and infection Control guidelines     - Check the bed status and patient type and, if necessary, changes the accommodation code or patient type for billing purposes     -  Review reports to ensure that the appropriate room charges are captured as required by federal/State requirements.      

Full Time, Day Shift, Saint Joseph East Hospital, Oncology  

Reports to the supervisor of PSA. Provides observation and supportive care to an assigned patient to assure a safe environment for patients who may be deemed a potential safety risk.   ESSENTIAL DUTIES AND RESPONSIBILITIES: - Observes patients to ensure safety - Performs routine duties as directed by patient care staff within the scope of protocol - Seeks assistance from patient care staff as patient’s condition warrants - Reports relevant information to RN in charge of patient - Provides diversional activities to patient

POSITION SUMMARY: Performs patient transportation to and from Nursing Units to multiple hospital locations and Provides ancillary services such as linen/supply stocking and multiple courier service.   POSITION RESPONSIBILITIES: - Transports inpatients and outpatients promptly to and from patient rooms, emergency rooms, recovery rooms, intensive care units, clinics and Radiology examination rooms, as observed by the supervisor     - Confirms patient identification by verbal confirmation and ID band, etc. Greets and introduces self to patient. Signs patient out/in at nursing unit when transporting. Safely places or Assists in transferring patients to wheelchair, stretcher or bed     - Consciously makes consistent observation of patient condition, IV, Imed malfunction during transport to and from multiple areas of the hospital and promptly reports to appropriate testing areas or nursing personnel     - Maintains work area in regard to cleanliness, organization and adequate stock levels. Reports malfunctioning transportation equipment to appropriate service department     - Performs other duties when requested    

POSITION SUMMARY: Performs patient transportation to and from Nursing Units to multiple hospital locations and Provides ancillary services such as linen/supply stocking and multiple courier service.   POSITION RESPONSIBILITIES: - Transports inpatients and outpatients promptly to and from patient rooms, emergency rooms, recovery rooms, intensive care units, clinics and Radiology examination rooms, as observed by the supervisor     - Confirms patient identification by verbal confirmation and ID band, etc. Greets and introduces self to patient. Signs patient out/in at nursing unit when transporting. Safely places or Assists in transferring patients to wheelchair, stretcher or bed     - Consciously makes consistent observation of patient condition, IV, Imed malfunction during transport to and from multiple areas of the hospital and promptly reports to appropriate testing areas or nursing personnel     - Maintains work area in regard to cleanliness, organization and adequate stock levels. Reports malfunctioning transportation equipment to appropriate service department     - Performs other duties when requested          

POSITION SUMMARY: Performs patient transportation to and from Nursing Units to multiple hospital locations and Provides ancillary services such as linen/supply stocking and multiple courier service.   POSITION RESPONSIBILITIES: - Transports inpatients and outpatients promptly to and from patient rooms, emergency rooms, recovery rooms, intensive care units, clinics and Radiology examination rooms, as observed by the supervisor     - Confirms patient identification by verbal confirmation and ID band, etc. Greets and introduces self to patient. Signs patient out/in at nursing unit when transporting. Safely places or Assists in transferring patients to wheelchair, stretcher or bed     - Consciously makes consistent observation of patient condition, IV, Imed malfunction during transport to and from multiple areas of the hospital and promptly reports to appropriate testing areas or nursing personnel     - Maintains work area in regard to cleanliness, organization and adequate stock levels. Reports malfunctioning transportation equipment to appropriate service department     - Performs other duties when requested    

GENERAL SUMMARY: Transports or escorts patients and families throughout the medical center to support timely delivery for testing, transfer between units, or discharge.       ESSENTIAL FUNCTIONS: - Assumes responsibility for safe patient transport from point of pick up of patient to delivery to the receiving department or discharge. - Prepares for and carries out transport of patients, patient belongings, equipment, supplies and medical records to and from departments.  - Transfers patients to/from cart/bed/wheelchair using correct and safe equipment and techniques. Assists with patient lifts/moves as requested by Mercy staff. - Documents work activities according to policy and procedure. - Responds appropriately to patient requests and according to policy and procedure if these exist. - Observes and reports pertinent patient and family information to clinical/testing site personnel to promote patient safety and according to policy including IV pump alarms. - Provides appropriate information and directions to visitors, patients and staff as needed. - Cleans and stores equipment properly. - Maintains the physical environment in a clean, well stocked and orderly manner. - Complies with OHSA/The Joint Commission, infection control, and other pertinent regulatory requirements and guidelines.  - Reports physical environment and safety issues to appropriate department or Safety Officer.  - Utilizes software, pagers, phone systems and other resources appropriately and according to policy and procedure to respond to requests for service in a timely manner. - Displays competency in location of department/floor/units through out the facility. - Demonstrates efficient use of supplies, time, and equipment.

JOB SUMMARY / PURPOSE This job is responsible for payment posting functions including, entering patient and insurance payments, contractual allowances and other adjustments onto the patient’s account and interpretation of Explanations of Benefits (EOBs)/Electronic Remittance Advice (ERAs) from insurance. Work requires an understanding of detailed billing requirements, cash posting processes and government/commercial insurance reimbursement terms, remittance advice details and contractual/other adjustments. Attention to detail, the ability to accurately and timely troubleshoot/resolve (within position scope) issues that have a potential impact on revenues are also required. KEY JOB RESPONSIBILITIES 1. Reviews and posts payments and write-off/adjustments from insurance and patients. 2. Reviews Explanation of Benefits (EOBs)/ Electronic Remittance Advice (ERAs), payments, adjustments, insurance contracts and contracting system, insurance benefits, and all account comments; applies knowledge of payer contracts and experience with insurance reviews to gather additional information as necessary. 3. Posts and tracks electronic funds transfer (EFT) information and validates EFTs for accuracy. 4. Follows write-off approval protocols for non-routine adjustments. 5. Manually posts non-electronic activities to include: payments, adjustments, and zero payment denials. 6. Completes daily posting log and quarterly cash handling audits and reports findings to Supervisor/Manager. 7. Identifies and researches unusual, complex or escalated issues as assigned; applies problem-solving and critical thinking skills as necessary to resolve issues within the scope of position authority or to escalate following established procedures. 8. Notifies Supervisor/Manager of ongoing issues and concerns as appropriate 9. Documents all activities and findings in accordance with established policies and procedures; ensures the integrity of all account documentation; maintains confidentiality of medical records. 10. Meets quality assurance and productivity standards for timely and accurate posting of payments in accordance with organizational policies and procedures. 11. Applies current knowledge of detailed billing requirements and cash posting processes. 12. Applies current knowledge of government/commercial insurance reimbursement terms, contractual and/or other adjustments and remittance advice details. 13. Depending on role and practice management training, may be called upon to support other areas in the Revenue Cycle.

JOB SUMMARY / PURPOSE This job is responsible for payment posting functions including, entering patient and insurance payments, contractual allowances and other adjustments onto the patient’s account and interpretation of Explanations of Benefits (EOBs)/Electronic Remittance Advice (ERAs) from insurance. Work requires an understanding of detailed billing requirements, cash posting processes and government/commercial insurance reimbursement terms, remittance advice details and contractual/other adjustments. Attention to detail, the ability to accurately and timely troubleshoot/resolve (within position scope) issues that have a potential impact on revenues are also required. KEY JOB RESPONSIBILITIES 1. Reviews and posts payments and write-off/adjustments from insurance and patients. 2. Reviews Explanation of Benefits (EOBs)/ Electronic Remittance Advice (ERAs), payments, adjustments, insurance contracts and contracting system, insurance benefits, and all account comments; applies knowledge of payer contracts and experience with insurance reviews to gather additional information as necessary. 3. Posts and tracks electronic funds transfer (EFT) information and validates EFTs for accuracy. 4. Follows write-off approval protocols for non-routine adjustments. 5. Manually posts non-electronic activities to include: payments, adjustments, and zero payment denials. 6. Completes daily posting log and quarterly cash handling audits and reports findings to Supervisor/Manager. 7. Identifies and researches unusual, complex or escalated issues as assigned; applies problem-solving and critical thinking skills as necessary to resolve issues within the scope of position authority or to escalate following established procedures. 8. Notifies Supervisor/Manager of ongoing issues and concerns as appropriate 9. Documents all activities and findings in accordance with established policies and procedures; ensures the integrity of all account documentation; maintains confidentiality of medical records. 10. Meets quality assurance and productivity standards for timely and accurate posting of payments in accordance with organizational policies and procedures. 11. Applies current knowledge of detailed billing requirements and cash posting processes. 12. Applies current knowledge of government/commercial insurance reimbursement terms, contractual and/or other adjustments and remittance advice details. 13. Depending on role and practice management training, may be called upon to support other areas in the Revenue Cycle.

JOB SUMMARY / PURPOSE This job is responsible for payment posting functions including, entering patient and insurance payments, contractual allowances and other adjustments onto the patient’s account and interpretation of Explanations of Benefits (EOBs)/Electronic Remittance Advice (ERAs) from insurance. Work requires an understanding of detailed billing requirements, cash posting processes and government/commercial insurance reimbursement terms, remittance advice details and contractual/other adjustments. Attention to detail, the ability to accurately and timely troubleshoot/resolve (within position scope) issues that have a potential impact on revenues are also required. KEY JOB RESPONSIBILITIES 1. Reviews and posts payments and write-off/adjustments from insurance and patients. 2. Reviews Explanation of Benefits (EOBs)/ Electronic Remittance Advice (ERAs), payments, adjustments, insurance contracts and contracting system, insurance benefits, and all account comments; applies knowledge of payer contracts and experience with insurance reviews to gather additional information as necessary. 3. Posts and tracks electronic funds transfer (EFT) information and validates EFTs for accuracy. 4. Follows write-off approval protocols for non-routine adjustments. 5. Manually posts non-electronic activities to include: payments, adjustments, and zero payment denials. 6. Completes daily posting log and quarterly cash handling audits and reports findings to Supervisor/Manager. 7. Identifies and researches unusual, complex or escalated issues as assigned; applies problem-solving and critical thinking skills as necessary to resolve issues within the scope of position authority or to escalate following established procedures. 8. Notifies Supervisor/Manager of ongoing issues and concerns as appropriate 9. Documents all activities and findings in accordance with established policies and procedures; ensures the integrity of all account documentation; maintains confidentiality of medical records. 10. Meets quality assurance and productivity standards for timely and accurate posting of payments in accordance with organizational policies and procedures. 11. Applies current knowledge of detailed billing requirements and cash posting processes. 12. Applies current knowledge of government/commercial insurance reimbursement terms, contractual and/or other adjustments and remittance advice details. 13. Depending on role and practice management training, may be called upon to support other areas in the Revenue Cycle.

We want our patients to be as comfortable as possible and believe that starts with basic patient care. We have the best team of nursing assistants in our facilities and now we need you. Our PCT’s not only collect patient information, but they also help them take their medications on time, assist with meals, attend to personal needs, and change wound dressings as needed. They play a vital role as a liaison between our patients and their care teams. If you are interested in joining this type of healthcare community, we want to talk to you. What you’ll do: - Contributes to the assessment of the health status of patients - Communicates pertinent patient information to appropriate members of the treatment team with direction of the Charge Nurse - Assist patients/families with light housekeeping duties such as assisting with meals or changing bed linens - Reports any changes in a patient's condition to the Charge Nurse - Must have ability to work effectively and collaboratively in a diverse and multi-cultural environment.