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  The Patient Companion, under the direction of a Licensed Practitioner, assists in providing a safe and therapeutic environment for the patient who requires close monitoring and/or may be confused, impulsive, or at risk for injury. The Patient Companion will follow assigned duties and responsibilities as directed by the Registered Nurse and in alignment with CHI Health policy and procedures. Provides services which encompass the spiritual, physiological, social, and psychological aspects of care of the sick, prevention of disease, or conservation of health. The position contributes to the mission and core values of CHI Health.   ESSENTIAL KEY JOB RESPONSIBILITIES 1. Patient Companion is an assigned staff member whose purpose is to ensure the safety of the patient. 2. Under the direction and supervision of the Registered Nurse, participates in providing a safe and therapeutic environment for the patient who is confused, impulsive, unable to perform teach back, unable to understand, or at risk for self-harm or injury. 3. Documents per policy in the healthcare record. 4. Demonstrates personal and professional responsibility for ongoing development, practice, and education. Maintains a safe work environment. Fosters a collaborative environment in support of the patient care. 5. Sets priorities for response and communicates with appropriate personnel. 6. Responds appropriately in emergency situations as support for clinical staff.

Are you interested in pursuing a career in healthcare? We looking for customer service focused and detail oriented candidates for our Patient Companion openings to support our expansion of our virtual healthcare services. Come join our team and join the healthcare field today! What We Have To Offer:   • Opportunity to work in a virtual health setting as we expand our services across the country • Faith-based culture with commitment to our Core Values of Reverence, Integrity, Compassion and Excellence, where we value positive team players • Competitive wages and generous employee benefits program About This Position:   Our Patient Companions work from a centralized, virtual command center location in Tacoma, Washington, to monitor patients that have behavioral/cognitive issues or have other potential areas for concern. An incumbent monitors patients located in multiple facilities across the United States, including external customer hospitals. The position involves utilizing multiple video observation platforms and incorporating potential nuances regarding the workflows and preferences of the hospitals. Our Patient Companion roles are essential to assist with monitoring patient safety and has ongoing communication with the clinical staff providing the direct, on-site patient care. Day-To-Day Responsibilities: • Observes assigned patients by monitoring non-recorded streaming video equipment linked to a live feed from a camera situated in the patient’s room or other hospital-specific video observation platforms. • Identifies changes in the patient’s behavior and/or condition in accordance with established guidelines. • Initiates timely communication (through communications system or telephone) with on-site clinical staff to report situations needing immediate and direct intervention to maintain patient safety and comfort. • Documents observations and subsequent actions taken to maintain timely and accurate record.

Are you interested in pursuing a career in healthcare? We looking for customer service focused and detail oriented candidates for our Patient Companion openings to support our expansion of our virtual healthcare services. Come join our team and join the healthcare field today! What We Have To Offer: - Opportunity to work in a virtual health setting as we expand our services across the country - Faith-based culture with commitment to our Core Values of Reverence, Integrity, Compassion and Excellence, where we value positive team players - Competitive wages and generous employee benefits program About This Position:   Our Patient Companions work from a centralized, virtual command center location in Tacoma, Washington, to monitor patients that have behavioral/cognitive issues or have other potential areas for concern. An incumbent monitors patients located in multiple facilities across the United States, including external customer hospitals. The position involves utilizing multiple video observation platforms and incorporating potential nuances regarding the workflows and preferences of the hospitals. Our Patient Companion roles are essential to assist with monitoring patient safety and has ongoing communication with the clinical staff providing the direct, on-site patient care. Day-To-Day Responsibilities: - Observes assigned patients by monitoring non-recorded streaming video equipment linked to a live feed from a camera situated in the patient’s room or other hospital-specific video observation platforms. - Identifies changes in the patient’s behavior and/or condition in accordance with established guidelines. - Initiates timely communication (through communications system or telephone) with on-site clinical staff to report situations needing immediate and direct intervention to maintain patient safety and comfort. - Documents observations and subsequent actions taken to maintain timely and accurate record.

The patient companion performs close and/or continuous observation of pediatric, adult, and geriatric patients who may be at risk for adverse events such as falls, self-injury or harm to others in accordance with the training and established methods and procedures of the hospital. The patient companion provides direct observation of patients as directed by a nurse.    1. Responsible for providing direct observation of patients as directed by the nursing plan of care and under the supervision of the nursing staff and/or nursing supervisor. 2. Adheres to clinical policies and procedures when performing patient companion tasks 3. Is flexible: copes successfully with a variety of situations, personalities and the changing work environment. 4. Demonstrates understanding of the importance of safety 5. Communicates with patients in a manner that is respectful of their age, culture, and education 6. Only accepts delegated tasks competent to perform, and communicates need for additional information, assistance or guidance as needed 7. Performs timely and accurate documentation as required by area of employment 8. Greets patients and visitors with friendly manner upon arrival and orients them to the room/unit. 9. Applies the knowledge and skills needed to do the job 10. Keeps informed about practices, procedures, and new developments related to own work.  

The patient companion performs close and/or continuous observation of pediatric, adult, and geriatric patients who may be at risk for adverse events such as falls, self-injury or harm to others in accordance with the training and established methods and procedures of the hospital. The patient companion provides direct observation of patients as directed by a nurse.      1. Responsible for providing direct observation of patients as directed by the nursing plan of care and under the supervision of the nursing staff and/or nursing supervisor. 2. Adheres to clinical policies and procedures when performing patient companion tasks 3. Is flexible: copes successfully with a variety of situations, personalities and the changing work environment. 4. Demonstrates understanding of the importance of safety 5. Communicates with patients in a manner that is respectful of their age, culture, and education 6. Only accepts delegated tasks competent to perform, and communicates need for additional information, assistance or guidance as needed 7. Performs timely and accurate documentation as required by area of employment 8. Greets patients and visitors with friendly manner upon arrival and orients them to the room/unit. 9. Applies the knowledge and skills needed to do the job 10. Keeps informed about practices, procedures, and new developments related to own work.  

GENERAL SUMMARY: Supports the patient and professional clinical staff by providing direct observation of a specific patient as assigned by the RN.   ESSENTIAL FUNCTIONS: - Maintain constant observation of the patient at all times. - Provide 1:1 care. Assist with routine activities of daily living.  Able to provide clear communication with patient, family, and healthcare team. - Record all activities on the observation sheet for the nurse. This is to be included in the medical record and used by the nurse to summarize the events of the shift.

GENERAL SUMMARY: Supports the patient and professional clinical staff by providing direct observation of a specific patient as assigned by the RN.   ESSENTIAL FUNCTIONS: - Maintain constant observation of the patient at all times. - Provide 1:1 care. Assist with routine activities of daily living.  Able to provide clear communication with patient, family, and healthcare team. - Record all activities on the observation sheet for the nurse. This is to be included in the medical record and used by the nurse to summarize the events of the shift.

GENERAL SUMMARY: Supports the patient and professional clinical staff by providing direct observation of a specific patient as assigned by the RN.   ESSENTIAL FUNCTIONS: - Maintain constant observation of the patient at all times. - Provide 1:1 care. Assist with routine activities of daily living.  Able to provide clear communication with patient, family, and healthcare team. - Record all activities on the observation sheet for the nurse. This is to be included in the medical record and used by the nurse to summarize the events of the shift.

Position Summary: Night Shift and some varied shifts   The Patient Logistics RN supervises the transfer center activities for Dignity Health Facilities. The position functions as the supervisor during their assigned shift to support the department and staff to carry out the patient logistics program responsibilities. The Patient Logistics RN collaborates with customers and staff to ensure efficient and effective communication with others, including but not limited to: hospital administration, nursing leadership or their designee, medical staff, physicians and transportation vendors to ensure patients are assigned rooms in an expedient manner utilizing all critical resources within the organization to expedite this process. Primary responsibility for completing quality assurance reviews of work performed and communicating with department manager and director the outcomes of the review and any identified issues or barriers.     Core Duties: - Compiles data for the purpose of quality assurance and compliance with organizational and department policies, work aids, and algorithms - Holds other Patient Logistics staff accountable to the established standards - Accurate and timely distribution of daily reporting - Participate in Patient Logistics growth and improvement - Support program director and manager in preparation of reports, program material, Po research, data collecting and analysis for various meetings and or programs - Manage Transfer Center calls in accordance with the established workaids and algorithms and support staff in learning and upholding these work processes - Provide supervisory support to Patient Logistics RN and other staff as needed - Ability to function and lead independently with self-initiative and discipline - Other duties as assigned to meet the program and corporate needs - Collect objective/subjective data for effective and appropriate transfers of patients  - Determine facility designation based on diagnoses, planned procedure and level of care requirements  - Maintain constant communication with both internal and external sources of information concerning patient transfers - Utilize nursing knowledge and assessment to prioritize patient transfers based on urgency of patient’s condition, utilization of available beds. - Communicate effectively with hospital staff to allow for patient flow. Responds efficiently during emergency situation for appropriate transfer of all patients  - Evaluate effectiveness of patient transfer in collaboration with Dignity Health facility  - Make judgments, decisions and modify patient transfer priorities based on evaluation - Perform legible, timely, concise and accurate documentation according to policies and procedures  - Proficient and competent with computerized documentation - Accept responsibility and accountability for own decisions and behaviors - Recognize , accept and cooperate with direction from facility leadership - Participate in orientation of new staff  - Serve as resource to staff from other hospitals and vendors - Continue education by attending non-mandatory education offerings specific to area of practice  - Maintain awareness of issues related to nursing profession - Provide measurable written goals appropriate to level of experience during annual appraisal process  - Demonstrate effort to achieve pre-set goals throughout the year - Maintain a safe working environment by utilizing appropriate resources, protocols, procedures, and communication to appropriate personnel - Apply safety precautions and principles to patient care, including all National Patient Safety Goals - Communicate clearly and effectively using proper communication etiquette  - Use medical terminology accurately  - Include reporting abnormalities or change in patient condition to appropriate personnel in a timely manner - Participate in service line growth and Dignity Health quality initiatives  - Include patient satisfaction and core measures   #missioncritical

Reports to the supervisor of PSA. Provides observation and supportive care to an assigned patient to assure a safe environment for patients who may be deemed a potential safety risk.   ESSENTIAL DUTIES AND RESPONSIBILITIES: - Observes patients to ensure safety - Performs routine duties as directed by patient care staff within the scope of protocol - Seeks assistance from patient care staff as patient’s condition warrants - Reports relevant information to RN in charge of patient - Provides diversional activities to patient

POSITION PURPOSE: The Patient Safety Specialist contributes to the CHI Health mission and vision by ensuring implementation of program initiatives, policy and procedures, review of process improvement, as well as driving enthusiasm for clinical error reduction within the organization. The candidate is responsible for implementation and monitoring of National Patient Safety Goals and other clinical patient safety initiatives and standards. This is especially prioritized with respect to high risk, problem prone and high volume processes. Primary to these efforts is proactive leadership of the hospital-wide Patient Safety Program. PRINCIPAL RESPONSIBILITIES:   Essential Functions: The Patient Safety Specialist will… 1. Oversee the creation, review, and refinement of the scope of the Patient Safety Program within the facility on an annual basis. 2. Coordinate the activities of the Patient Safety Committee or team. 3. Serve as liaison between the VP Operations, the Chief Nursing Executive and Patient Safety committee or team. 4. Oversee the management and use of medical error information. Review internal error reports and utilize information from external reporting programs (e.g., ISMP Medication Safety Alert™ and ECRI Health Device Alerts) to mitigate risk. 5. Investigate (along with risk management) patient safety issues within the facility. Facilitate Root Cause Analysis of internal error reports. 6. Recommend and facilitate change within the organization to improve patient safety, based on identified risks. 7. Partner with organizational departments with the development of policy and procedures effecting patient safety. 8. Develop a mechanism for internal communication of patient safety related information. 9. Design and implement educational presentations that facilitate the understanding and implementation of patient safety standards within the organization. 10. Serve as a resource for clinical departments on issues of patient safety.

Job Responsibilities Under direct supervision, Receptionist is responsible for performing a variety of general administrative support duties associated with the patient intake process and performs routine duties within the clinic. Additional responsibilities for this health care role include: Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance. • Answer phone calls and direct them appropriately. • Schedule appointments according to office guideline. • Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts. • Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record. • Prepare charts for patient appointments making sure all necessary information is complete. • Conduct all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments. • Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records. • Confirm next day appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment. • Follow up with patients regarding the Missed Appointment Policy and send out the appropriate communications. • Perform other duties as assigned.

Job Responsibilities Under direct supervision, Receptionist is responsible for performing a variety of general administrative support duties associated with the patient intake process and performs routine duties within the clinic. Additional responsibilities for this health care role include: Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance. • Answer phone calls and direct them appropriately. • Schedule appointments according to office guideline. • Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts. • Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record. • Prepare charts for patient appointments making sure all necessary information is complete. • Conduct all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments. • Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records. • Confirm next day appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment. • Follow up with patients regarding the Missed Appointment Policy and send out the appropriate communications. • Perform other duties as assigned.

Job Responsibilities Under direct supervision, Receptionist is responsible for performing a variety of general administrative support duties associated with the patient intake process and performs routine duties within the clinic. Additional responsibilities for this health care role include: Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance. • Answer phone calls and direct them appropriately. • Schedule appointments according to office guideline. • Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts. • Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record. • Prepare charts for patient appointments making sure all necessary information is complete. • Conduct all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments. • Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records. • Confirm next day appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment. • Follow up with patients regarding the Missed Appointment Policy and send out the appropriate communications. • Perform other duties as assigned.  

Job Summary / Job Purpose   Under direct supervison, receptionist is responsible for performing a variety of general administrative support duties associated with the patient intake process and performs routine duties within the clinic.   Key Responsibilities 1. Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance. 2. Answer phone calls and direct them appropriately. 3. Schedule appointments according to office guidelines. 4. Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts. 5. Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record. 6. Prepare charts for patient appointments making sure all necessary information is complete. 7. Conduct all functions associated with patient check-out including priceing services, collecting patient respondibility payments and scheduling follow-up appoinments. 8. Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records. 9. Confirm next day appointments and alert patients as to what documentation is needed, including details associated with time-of-service payment. 10. Follow up with patients regarding the Missed Appointment Policy and send out appropriate communications. 11. Perform other duties as assigned.

Job Summary / Job Purpose   Under direct supervison, receptionist is responsible for performing a variety of general administrative support duties associated with the patient intake process and performs routine duties within the clinic.   Key Responsibilities 1. Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance. 2. Answer phone calls and direct them appropriately. 3. Schedule appointments according to office guidelines. 4. Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts. 5. Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record. 6. Prepare charts for patient appointments making sure all necessary information is complete. 7. Conduct all functions associated with patient check-out including priceing services, collecting patient respondibility payments and scheduling follow-up appoinments. 8. Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records. 9. Confirm next day appointments and alert patients as to what documentation is needed, including details associated with time-of-service payment. 10. Follow up with patients regarding the Missed Appointment Policy and send out appropriate communications. 11. Perform other duties as assigned.

Job Summary / Job Purpose   Under direct supervison, receptionist is responsible for performing a variety of general administrative support duties associated with the patient intake process and performs routine duties within the clinic. Key Responsibilities   1. Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance. 2. Answer phone calls and direct them appropriately. 3. Schedule appointments according to office guidelines. 4. Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts. 5. Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record. 6. Prepare charts for patient appointments making sure all necessary information is complete. 7. Conduct all functions associated with patient check-out including priceing services, collecting patient respondibility payments and scheduling follow-up appoinments. 8. Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records. 9. Confirm next day appointments and alert patients as to what documentation is needed, including details associated with time-of-service payment. 10. Follow up with patients regarding the Missed Appointment Policy and send out appropriate communications. 11. Perform other duties as assigned.

Job Summary / Job Purpose   Under direct supervison, receptionist is responsible for performing a variety of general administrative support duties associated with the patient intake process and performs routine duties within the clinic. Key Responsibilities   1. Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance. 2. Answer phone calls and direct them appropriately. 3. Schedule appointments according to office guidelines. 4. Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts. 5. Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record. 6. Prepare charts for patient appointments making sure all necessary information is complete. 7. Conduct all functions associated with patient check-out including priceing services, collecting patient respondibility payments and scheduling follow-up appoinments. 8. Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records. 9. Confirm next day appointments and alert patients as to what documentation is needed, including details associated with time-of-service payment. 10. Follow up with patients regarding the Missed Appointment Policy and send out appropriate communications. 11. Perform other duties as assigned.

Job Responsibilities Under direct supervision, Receptionist is responsible for performing a variety of general administrative support duties associated with the patient intake process and performs routine duties within the clinic. Additional responsibilities for this health care role include: Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance. • Answer phone calls and direct them appropriately. • Schedule appointments according to office guideline. • Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts. • Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record. • Prepare charts for patient appointments making sure all necessary information is complete. • Conduct all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments. • Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records. • Confirm next day appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment. • Follow up with patients regarding the Missed Appointment Policy and send out the appropriate communications. • Perform other duties as assigned.

Job Summary / Job Purpose   Under direct supervison, receptionist is responsible for performing a variety of general administrative support duties associated with the patient intake process and performs routine duties within the clinic.   Key Responsibilities 1. Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance. 2. Answer phone calls and direct them appropriately. 3. Schedule appointments according to office guidelines. 4. Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts. 5. Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record. 6. Prepare charts for patient appointments making sure all necessary information is complete. 7. Conduct all functions associated with patient check-out including priceing services, collecting patient respondibility payments and scheduling follow-up appoinments. 8. Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records. 9. Confirm next day appointments and alert patients as to what documentation is needed, including details associated with time-of-service payment. 10. Follow up with patients regarding the Missed Appointment Policy and send out appropriate communications. 11. Perform other duties as assigned.