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JOB SUMMARY Responsible for greeting patients, providing information, communicating with staff, scheduling appointments, answering phone, receiving payments, issuing receipts, providing information to patients so they may fully use and benefit from the clinic/office services. Conveys a positive image of SJHS. ACCOUNTABILITIES 1. Greets patients in polite, prompt, helpful manner and provides any necessary instructions/directions. Informs appropriate department of patient's arrival. Pulls charts and files to assist with patient flow. 2. Obtains and enters new patient demographics; updates patient information, including charges, payments and related data, as necessary in the computer system to maintain accuracy for billing. Uses EMR to generate information necessary for billing. 3. Completes necessary paperwork, obtains signatures as needed, and reviews all forms for accuracy and completion. 4. Maintains appointment book, schedules follow-up appointments, and contacts no-shows and cancelled appointments to reschedule to ensure that no patient is lost to follow-up. 5. Collects copayments and ensures that closing total receipts match the day's transactions report. 6. Answers phone in pleasant manner, routes calls, takes messages, responds to questions and deals with patient needs expeditiously. 7. Maintains current knowledge of policies/procedures and use of office equipment. 8. Communicates clearly in person and on the phone, establishes/maintains cooperative relationships with patients, families, physicians, staff and other customers. 9. Provides information to patients regarding the St. Joseph mission and Children's Health Insurance Plan when needed to assist the patient in finding and using available resources. 10. Maintains documentation as required by regulatory agencies, policies and procedures. - Performs other duties as assigned to meet the organization`s needs.  

Performs patient access, registration, admitting and financial counseling activities, which may include: patient pre-registration and registration, admittance, patient financial counseling, researching and evaluating federal, state and commercial insurance funding issues and screening patients for alternative government funding.   - Assembles all data and documents required for complete patient registration, including, pre-admission, admission, pre-registration and registration Functions; completes all insurance verifications and authorizations - Enters all patient demographic information; uses other department applications for eligibility and authorization - Assesses patient financial responsibility and collects co-pays and deductibles at time of admission - Screens admissions and informs referring physician offices, patients and their families about hospital policies and procedures regarding method of payment sources for services rendered - Obtains and documents funding information from patients and Provides information on available funding resources; obtains funding for patients in the statuses of scheduling, pre-registration, registration, or post registration as assigned - Uses payer resources and website to explore and assess eligibility; Initiates third party referrals, administers financial assistance policy and procedures to determine patient eligibility for discounted prices or charity care - Works in collaboration with all areas of the revenue cycle to identify and resolve issues and or barriers - Enters a variety of fiscally related information into databases; Maintains fiscal records and files - Responds to requests for information and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems

POSITION SUMMARY     Performs patient access, registration, admitting and financial counseling activities, which may include: patient pre-registration and registration, admittance, patient financial counseling, researching and evaluating federal, state and commercial insurance funding issues and screening patients for alternative government funding. POSITION RESPONSIBILITIES 1. Assembles all data and documents required for complete patient registration, including, pre-admission, admission, pre-registration and registration Functions; completes all insurance verifications and authorizations   2. Enters all patient demographic information; uses other department applications for eligibility and authorization   3. Assesses patient financial responsibility and collects co-pays and deductibles at time of admission   4. Screens admissions and informs referring physician offices, patients and their families about hospital policies and procedures regarding method of payment sources for services rendered   5. Obtains and documents funding information from patients and Provides information on available funding resources; obtains funding for patients in the statuses of scheduling, pre-registration, registration, or post registration as assigned   6. Uses payer resources and website to explore and assess eligibility; Initiates third party referrals, administers financial assistance policy and procedures to determine patient eligibility for discounted prices or charity care   7. Works in collaboration with all areas of the revenue cycle to identify and resolve issues and or barriers   8. Enters a variety of fiscally related information into databases; Maintains fiscal records and files   9. Responds to requests for information and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems 

POSITION SUMMARY     Performs patient access, registration, admitting and financial counseling activities, which may include: patient pre-registration and registration, admittance, patient financial counseling, researching and evaluating federal, state and commercial insurance funding issues and screening patients for alternative government funding. POSITION RESPONSIBILITIES 1. Assembles all data and documents required for complete patient registration, including, pre-admission, admission, pre-registration and registration Functions; completes all insurance verifications and authorizations   2. Enters all patient demographic information; uses other department applications for eligibility and authorization   3. Assesses patient financial responsibility and collects co-pays and deductibles at time of admission   4. Screens admissions and informs referring physician offices, patients and their families about hospital policies and procedures regarding method of payment sources for services rendered   5. Obtains and documents funding information from patients and Provides information on available funding resources; obtains funding for patients in the statuses of scheduling, pre-registration, registration, or post registration as assigned   6. Uses payer resources and website to explore and assess eligibility; Initiates third party referrals, administers financial assistance policy and procedures to determine patient eligibility for discounted prices or charity care   7. Works in collaboration with all areas of the revenue cycle to identify and resolve issues and or barriers   8. Enters a variety of fiscally related information into databases; Maintains fiscal records and files   9. Responds to requests for information and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems 

POSITION SUMMARY     Performs patient access, registration, admitting and financial counseling activities, which may include: patient pre-registration and registration, admittance, patient financial counseling, researching and evaluating federal, state and commercial insurance funding issues and screening patients for alternative government funding. POSITION RESPONSIBILITIES 1. Assembles all data and documents required for complete patient registration, including, pre-admission, admission, pre-registration and registration Functions; completes all insurance verifications and authorizations   2. Enters all patient demographic information; uses other department applications for eligibility and authorization   3. Assesses patient financial responsibility and collects co-pays and deductibles at time of admission   4. Screens admissions and informs referring physician offices, patients and their families about hospital policies and procedures regarding method of payment sources for services rendered   5. Obtains and documents funding information from patients and Provides information on available funding resources; obtains funding for patients in the statuses of scheduling, pre-registration, registration, or post registration as assigned   6. Uses payer resources and website to explore and assess eligibility; Initiates third party referrals, administers financial assistance policy and procedures to determine patient eligibility for discounted prices or charity care   7. Works in collaboration with all areas of the revenue cycle to identify and resolve issues and or barriers   8. Enters a variety of fiscally related information into databases; Maintains fiscal records and files   9. Responds to requests for information and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems 

Performs patient access, registration, admitting and financial counseling activities, which may include: patient pre-registration and registration, admittance, patient financial counseling, researching and evaluating federal, state and commercial insurance funding issues and screening patients for alternative government funding.     - Assembles all data and documents required for complete patient registration, including, pre-admission, admission, pre-registration and registration Functions; completes all insurance verifications and authorizations - Enters all patient demographic information; uses other department applications for eligibility and authorization - Assesses patient financial responsibility and collects co-pays and deductibles at time of admission - Screens admissions and informs referring physician offices, patients and their families about hospital policies and procedures regarding method of payment sources for services rendered - Obtains and documents funding information from patients and Provides information on available funding resources; obtains funding for patients in the statuses of scheduling, pre-registration, registration, or post registration as assigned - Uses payer resources and website to explore and assess eligibility; Initiates third party referrals, administers financial assistance policy and procedures to determine patient eligibility for discounted prices or charity care - Works in collaboration with all areas of the revenue cycle to identify and resolve issues and or barriers - Enters a variety of fiscally related information into databases; Maintains fiscal records and files - Responds to requests for information and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems

Performs patient access, registration, admitting and financial counseling activities, which may include: patient pre-registration and registration, admittance, patient financial counseling, researching and evaluating federal, state and commercial insurance funding issues and screening patients for alternative government funding.   - Assembles all data and documents required for complete patient registration, including, pre-admission, admission, pre-registration and registration Functions; completes all insurance verifications and authorizations - Enters all patient demographic information; uses other department applications for eligibility and authorization - Assesses patient financial responsibility and collects co-pays and deductibles at time of admission - Screens admissions and informs referring physician offices, patients and their families about hospital policies and procedures regarding method of payment sources for services rendered - Obtains and documents funding information from patients and Provides information on available funding resources; obtains funding for patients in the statuses of scheduling, pre-registration, registration, or post registration as assigned - Uses payer resources and website to explore and assess eligibility; Initiates third party referrals, administers financial assistance policy and procedures to determine patient eligibility for discounted prices or charity care - Works in collaboration with all areas of the revenue cycle to identify and resolve issues and or barriers - Enters a variety of fiscally related information into databases; Maintains fiscal records and files - Responds to requests for information and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems

Responsible for greeting patients, communicating with departments, scheduling appointments, answering phones, receiving payments, verifying necessary information and records in the medical record.  Provides information to patients so they may fully utilize and benefit from the clinic services.  Conveys a positive image of St. Joseph Regional Health Center.   - Greets patients in polite, prompt, helpful manner and provides any necessary instructions/directions. Informs appropriate department of patient`s arrival. - Answers phone in pleasant manner and routes calls, takes messages, responds to questions and deals with patients needs expeditiously. - Schedules follow-up appointments, and contacts no-show and canceled appointments to reschedule to ensure that no patient is lost to follow-up.  - Verifies and updates patient information at each encounter with patient.  - Collects copays, bad debts and prepays as specifies in the system at time of patient check-in. Issues receipts.  - Obtains patient forms, consents, signatures as needed to keep patient's records up to date.  - Collects and enters patient's insurance information into database.  - Obtains referral information is necessary for patient's appointment. Ensuring proper authorizations are obtained before patient is seen in the office.  - Assembles patient's charts for the next day visits, ensuring records from other offices have been received and scanned into patient's chart.  - Performs other duties as assigned to meet the organization`s needs.  

Responsible for greeting patients, communicating with departments, scheduling appointments, answering phones, receiving payments, verifying necessary information and records in the medical record.  Provides information to patients so they may fully utilize and benefit from the clinic services.  Conveys a positive image of St. Joseph Regional Health Center. Proficient in Office Assistant I & II duties so that they can develop Office Assistant who are at a lower level on the career ladder.   - Greets patients in polite, prompt, helpful manner and provides any necessary instructions/directions. Informs appropriate department of patient`s arrival. - Answers phone in pleasant manner and routes calls, takes messages, responds to questions and deals with patients needs expeditiously. - Schedules follow-up appointments, and contacts no-show and canceled appointments to reschedule to ensure that no patient is lost to follow-up. - Verifies and updates patient information at each encounter with patient. - Collects copays, bad debts and prepays as specifies in the system at time of patient check-in. Issues receipts. - Obtains patient forms, consents, signatures as needed to keep patient's records up to date. - Collects and enters patient's insurance information into database. - Obtains referral information is necessary for patient's appointment. Ensuring proper authorizations are obtained before patient is seen in the office. - Assembles patient's charts for the next day visits, ensuring records from other offices have been received and scanned into patient's chart. - Processes medical records requests from offices and other entities. - Responsible for obtaining approvals through patient's insurance company for in/out of office procedures and surgeries. - Schedules surgeries, outpatient appointments and admissions per providers requests. - Handles all workers compensations and FMLA authorizations, eligibility for patient's appointments. - Responsible for collecting any co-insurance, deductibles, and cash payments for surgery/office procedures before services are rendered. - Maintains established par levels and places orders for supplies needed for office needs. - Performs other duties as assigned to meet the organization`s needs.

CHI Franciscan Health has exciting and rewarding careers with competitive salaries and benefits.  We are a family of hospitals, health care services, and medical providers delivering compassionate care to people throughout the South Puget Sound. We are part of Catholic Health Initiatives, one of the largest not-for-profit health care systems in the country. Our mission is to deliver high quality care that meets our patients' medical needs while providing emotional and spiritual support to patients and their families. We believe this three-part approach — physical, emotional, and spiritual — is essential to healing the whole person. Come join our team!     Job Summary: Performs a variety of administrative support duties associated with the patient intake process in accordance with established internal guidelines and procedures. Work includes 1) scheduling patient appointments, 2) collecting, recording and distributing patient demographic and financial data, 3) gathering/validating insurance information and obtaining authorization for services, and 4) performing related administrative support duties. Work requires knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent follows proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Work requires strong customer service skills and familiarity with department specific computer systems.

Job Summary:   Reveiw self-pay account receivables to ensure timely collections from patients.  Follow-up on bankruptcy notifications, discharges and court filings.  Responsible for answering phones and resolving issues with patient accounts, turning accounts to collections, initiating patient terminations, sending termination letters, and follow-up with probate court for deceased patients.   Essential Responsibilities: - Field patient and insurance calls/visits regarding patient acccounts receivables coming into the Business Office with attempts to resolve issues and collect balance from patients. - Maintain daily collection goals by collecting payments from patients on patient account receivables, by making telephone calls to encourage timely payments and set up payment arrangements. - Audit patient accounts for accuracy regarding charges, payments, demographics, insurance information and filing to ensure contractual agreements are being met. - Request adjustments, write-off, payment, transfers and refunds/recoups when appropriate. - Work A/R aging reports, review claims status, patient eligibility, accuracy of account information and modify as needed to ensure proper and timely payment. - Review patient charges for delinquency and make decisions regarding collection processes. - Review bankruptcy notification and discharges for adjustments to accounts.  File claims to bankruptcy court.  Review report from EPM quarterly to ensure timely follow up of bankruptcy claims. - Review deceased patient logs and reports weekly.  Follow up on accounts to determine status of estate.  Call appropriate probate court to determine estate status.  Complete adjustment request when appropriate. - Review accounts for patient termination based on financial guidelines per practice policy.  Send termination letter, review for completion of termination and send appropriate documentation to Medical Records. - Maintain a working knowledge of insurance guidelines through newsletters and websites.

GENERAL SUMMARY: Under direct supervision, the Customer Service Representative is responsible for resolution of all incoming patient phone calls to the Patient Account Department.  In addition, all incoming patient correspondence will be reviewed and acknowledged by the CSR.  Will work closely with Patient Account Reps to bring accounts to resolution and/or closure.    ESSENTIAL FUNCTIONS: - Answers, resolves, and responds to all incoming calls as well as all voice messages. - Monitor patient account concerns and communicate to resolve pending issues - Take payments - Verification of expenses (what or who’s expenses) - Audits accounts (for what?) - Directs follow-up to account reps as necessary. - Updates patient information via computer. - Prepares adjustments to patient accounts.

Patient Account Representatives with MercyOne, have a variety of skills in cash handling and credit card protocols. We are looking for dedicated local individuals (not a remote position) to join our Physician Billing Office team! Some of your responsibilities include: - Adheres to all cash handling and credit card processes and protocols - Maintains, batches and logs bank batches, electronic funds transfers, online banking website, and the online credit card website on a daily basis - Matches electronic remittance advices, logs information, and remits necessary information to Systems Team according to the Posting Protocol and within the established IT submission timeframe - Reconcile the cash reconciliation spreadsheet on a daily basis and provide month end support as required - Maintain a positive working relationship with the lockbox contact in order to identify and resolve any issuesScanner/Paper Claims Processing - Responsible for scanning documents into scanning database by assigning batch number and batch labels based on defined naming convention to ensure the documents are easily accessible through defined search techniques - Assists others in locating scanned documents involving complex searches - Responsible for preparing paper claims to be filed to the insurance payers by editing the claims as required by the payers and attaching EOB copies as necessary. - Files all scanned documentation and prepares documents for off-site storage MercyOne provides you with the same level of care you provide for others. We care about our employees' well-being and offer benefits that complement work/life balance.                                                   We offer the following benefits to support you and your family: - Health/Dental/Vision Insurance - Flexible spending accounts - Voluntary Protection: Group Accident, Critical Illness, and Identity Theft  - Free Premium Membership to Care.com with preloaded credits for children and/or dependent adults - Employee Assistance Program (EAP) for you and your family - Paid Time Off (PTO)  - Tuition Assistance for career growth and development - Matching 401(k) and 457(b) Retirement Programs - Wellness Program #missioncritical  

Patient Account Representatives with MercyOne, have a variety of skills in cash handling and credit card protocols. We are looking for dedicated local individuals (not a remote position) to join our Physician Billing Office team! Some of your responsibilities include: - Adheres to all cash handling and credit card processes and protocols - Maintains, batches and logs bank batches, electronic funds transfers, online banking website, and the online credit card website on a daily basis - Matches electronic remittance advices, logs information, and remits necessary information to Systems Team according to the Posting Protocol and within the established IT submission timeframe - Reconcile the cash reconciliation spreadsheet on a daily basis and provide month end support as required - Maintain a positive working relationship with the lockbox contact in order to identify and resolve any issuesScanner/Paper Claims Processing - Responsible for scanning documents into scanning database by assigning batch number and batch labels based on defined naming convention to ensure the documents are easily accessible through defined search techniques - Assists others in locating scanned documents involving complex searches - Responsible for preparing paper claims to be filed to the insurance payers by editing the claims as required by the payers and attaching EOB copies as necessary. - Files all scanned documentation and prepares documents for off-site storage MercyOne provides you with the same level of care you provide for others. We care about our employees' well-being and offer benefits that complement work/life balance.   We offer the following benefits to support you and your family: - Health/Dental/Vision Insurance - Flexible spending accounts - Voluntary Protection: Group Accident, Critical Illness, and Identity Theft  - Free Premium Membership to Care.com with preloaded credits for children and/or dependent adults - Employee Assistance Program (EAP) for you and your family - Paid Time Off (PTO)  - Tuition Assistance for career growth and development - Matching 401(k) and 457(b) Retirement Programs - Wellness Program #missioncritical  

ESSENTIAL FUNCTIONS:   - COMMUNICATION - Answers phones promptly and courteously - Responds to mail regarding account inquires - Answers patient questions - Works one on one with billing agency to actively collect past due balances - File all correspondence in patient record - Researches patient problems and complaints for causes and solutions - INFORMATION MANAGEMENT - Verifies all ICD-9, CPT codes and modifiers when posting to patient account - Maintains records and files current for easy retrieval - Enters patient information for appointments - Reviews daily transaction journals to ensure all transaction batches are balanced - Handles patient accounts confidentially - CLERICAL - Post all charges and payments to each designated patient account - Uses appropriate adjustment and payment codes when posting to patient accounts - Refers necessary accounts to billing agency to process for collections - Ensure patient information is accurate in patient and computer records - Maintain chart order established by clinic, when filing correspondence in patient record - Performs other duties as assigned - STEWARDSHIP - Understands billing process - Handles collections of patient money in accurate honest mannerism - Handles patient accounts in confidential mannerism - Effective in personal time management - GUEST RELATIONS - Maintains good working relationships with patients, clinic staff, billing agency and insurance companies - Comply with regulatory standards for the industry and the clinic - Schedule patient appointments

- COMMUNICATION - Answers phones promptly and courteously - Responds to mail regarding account inquires - Answers patient questions - Works one on one with billing agency to actively collect past due balances - File all correspondence in patient record - Researches patient problems and complaints for causes and solutions - INFORMATION MANAGEMENT - Verifies all ICD-9, CPT codes and modifiers when posting to patient account - Maintains records and files current for easy retrieval - Enters patient information for appointments - Reviews daily transaction journals to ensure all transaction batches are balanced - Handles patient accounts confidentially - CLERICAL - Post all charges and payments to each designated patient account - Uses appropriate adjustment and payment codes when posting to patient accounts - Refers necessary accounts to billing agency to process for collections - Ensure patient information is accurate in patient and computer records - Maintain chart order established by clinic, when filing correspondence in patient record - Performs other duties as assigned - STEWARDSHIP - Understands billing process - Handles collections of patient money in accurate honest mannerism - Handles patient accounts in confidential mannerism - Effective in personal time management - GUEST RELATIONS - Maintains good working relationships with patients, clinic staff, billing agency and insurance companies - Comply with regulatory standards for the industry and the clinic - Schedule patient appointments

MercyOne has an opening for a Patient Account Rep II. This person would be responsible for the research, posting, and reconciling of payments, contractual adjustments, and denials. They must have the ability to interpret different explanation of benefits and remittance advices from multiple payer.  Contacting payers to resolve any discrepancies.  Adhere to all cash posting processes, productivity expectations, and quality assurance standards.    Essential Functions and Responsibilities: - Demonstrates written, verbal, and nonverbal communication that is consistent with the Mercy Mission, Values and I Will Statements to all patients, families, visitors, medical staff, colleagues, vendors and other internal and external customers. - Acknowledges patient rights with regard to confidentiality by maintaining patient confidentiality and following HIPAA guidelines and regulations at all times. - Acts as a patient advocate by responding to and addressing all patient concerns in a timely manner.. - Demonstrates the ability to understand and effectively utilize a highly complex billing system(s). - Maintains current knowledge of all Federal, State and compliance regulations related to billing and insurance as required based on the scope of the position. - Demonstrates an understanding of HCFA 1500 claim forms, CPT, ICD.9 and HCPCS codes specific to insurance carrier requirements as required based on scope of the position. - Maintains clear and concise documentation in claims and/or online notes as required based on the scope of the position. - Responsible for the posting of all assigned cash payments, adjustments, and/or remark codes to the appropriate claim, service date and/or account from all EOB’s and ERA’s. - Possesses ability to comprehend complex insurance claims and explanations of benefits in various payer formats - Adheres to all cash posting processes and protocols - Contacts payers to resolve issues necessary in order to reconcile and apply payments - Reconciles each batch to the check deposit amount - Initiates the refund/recoup process for all credit balances - Maintains ability to recognize claim denials on EOB’s/ERA’s and applies information appropriately to allow for additional follow up as necessary

Patient Account Representatives with MercyOne, have a variety of skills in cash handling and credit card protocols. We are looking for dedicated local individuals (not a remote position) to join our Physician Billing Office team! Some of your responsibilities include: - Adheres to all cash handling and credit card processes and protocols - Maintains, batches and logs bank batches, electronic funds transfers, online banking website, and the online credit card website on a daily basis - Matches electronic remittance advices, logs information, and remits necessary information to Systems Team according to the Posting Protocol and within the established IT submission timefrme - Reconcile the cash reconciliation spreadsheet on a daily basis and provide month end support as required - Maintain a positive working relationship with the lockbox contact in order to identify and resolve any issuesScanner/Paper Claims Processing - Responsible for scanning documents into scanning database by assigning batch number and batch labels based on defined naming convention to ensure the documents are easily accessible through defined search techniques - Assists others in locating scanned documents involving complex searches - Responsible for preparing paper claims to be filed to the insurance payers by editing the claims as required by the payers and attaching EOB copies as necessary. - Files all scanned documentation and prepares documents for off-site storage MercyOne provides you with the same level of care you provide for others. We care about our employees' well-being and offer benefits that complement work/life balance.   We offer the following benefits to support you and your family: - Health/Dental/Vision Insurance - Flexible spending accounts - Voluntary Protection: Group Accident, Critical Illness, and Identity Theft  - Free Premium Membership to Care.com with preloaded credits for children and/or dependent adults - Employee Assistance Program (EAP) for you and your family - Paid Time Off (PTO)  - Tuition Assistance for career growth and development - Matching 401(k) and 457(b) Retirement Programs - Wellness Program #missioncritical  

Patient Account Representatives with MercyOne, have a variety of skills in cash handling and credit card protocols. We are looking for dedicated individuals to join our Physician Billing Office team! Some of your responsibilities include: - Adheres to all cash handling and credit card processes and protocols - Maintains, batches and logs bank batches, electronic funds transfers, online banking website, and the online credit card website on a daily basis - Matches electronic remittance advices, logs information, and remits necessary information to Systems Team according to the Posting Protocol and within the established IT submission timeframe - Reconcile the cash reconciliation spreadsheet on a daily basis and provide month end support as required - Maintain a positive working relationship with the lockbox contact in order to identify and resolve any issuesScanner/Paper Claims Processing - Responsible for scanning documents into scanning database by assigning batch number and batch labels based on defined naming convention to ensure the documents are easily accessible through defined search techniques - Assists others in locating scanned documents involving complex searches - Responsible for preparing paper claims to be filed to the insurance payers by editing the claims as required by the payers and attaching EOB copies as necessary. - Files all scanned documentation and prepares documents for off-site storage MercyOne provides you with the same level of care you provide for others. We care about our employees' well-being and offer benefits that complement work/life balance.   We offer the following benefits to support you and your family: - Health/Dental/Vision Insurance - Flexible spending accounts - Voluntary Protection: Group Accident, Critical Illness, and Identity Theft  - Free Premium Membership to Care.com with preloaded credits for children and/or dependent adults - Employee Assistance Program (EAP) for you and your family - Paid Time Off (PTO)  - Tuition Assistance for career growth and development - Matching 401(k) and 457(b) Retirement Programs - Wellness Program #missioncritical

Patient Account Representatives with MercyOne, have a variety of skills in cash handling and credit card protocols. We are looking for dedicated local individuals (not a remote position) to join our Physician Billing Office team! Some of your responsibilities include: - Adheres to all cash handling and credit card processes and protocols - Maintains, batches and logs bank batches, electronic funds transfers, online banking website, and the online credit card website on a daily basis - Matches electronic remittance advices, logs information, and remits necessary information to Systems Team according to the Posting Protocol and within the established IT submission timeframe - Reconcile the cash reconciliation spreadsheet on a daily basis and provide month end support as required - Maintain a positive working relationship with the lockbox contact in order to identify and resolve any issuesScanner/Paper Claims Processing - Responsible for scanning documents into scanning database by assigning batch number and batch labels based on defined naming convention to ensure the documents are easily accessible through defined search techniques - Assists others in locating scanned documents involving complex searches - Responsible for preparing paper claims to be filed to the insurance payers by editing the claims as required by the payers and attaching EOB copies as necessary. - Files all scanned documentation and prepares documents for off-site storage MercyOne provides you with the same level of care you provide for others. We care about our employees' well-being and offer benefits that complement work/life balance.   We offer the following benefits to support you and your family: - Health/Dental/Vision Insurance - Flexible spending accounts - Voluntary Protection: Group Accident, Critical Illness, and Identity Theft  - Free Premium Membership to Care.com with preloaded credits for children and/or dependent adults - Employee Assistance Program (EAP) for you and your family - Paid Time Off (PTO)  - Tuition Assistance for career growth and development - Matching 401(k) and 457(b) Retirement Programs - Wellness Program #missioncritical