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Responsible for greeting patients, communicating with departments, scheduling appointments, answering phones, receiving payments, verifying necessary information and records in the medical record.  Provides information to patients so they may fully utilize and benefit from the clinic services.  Conveys a positive image of St. Joseph Regional Health Center. Proficient in Office Assistant I & II duties so that they can develop Office Assistant who are at a lower level on the career ladder.   - Greets patients in polite, prompt, helpful manner and provides any necessary instructions/directions. Informs appropriate department of patient`s arrival. - Answers phone in pleasant manner and routes calls, takes messages, responds to questions and deals with patients needs expeditiously. - Schedules follow-up appointments, and contacts no-show and canceled appointments to reschedule to ensure that no patient is lost to follow-up. - Verifies and updates patient information at each encounter with patient. - Collects copays, bad debts and prepays as specifies in the system at time of patient check-in. Issues receipts. - Obtains patient forms, consents, signatures as needed to keep patient's records up to date. - Collects and enters patient's insurance information into database. - Obtains referral information is necessary for patient's appointment. Ensuring proper authorizations are obtained before patient is seen in the office. - Assembles patient's charts for the next day visits, ensuring records from other offices have been received and scanned into patient's chart. - Processes medical records requests from offices and other entities. - Responsible for obtaining approvals through patient's insurance company for in/out of office procedures and surgeries. - Schedules surgeries, outpatient appointments and admissions per providers requests. - Handles all workers compensations and FMLA authorizations, eligibility for patient's appointments. - Responsible for collecting any co-insurance, deductibles, and cash payments for surgery/office procedures before services are rendered. - Maintains established par levels and places orders for supplies needed for office needs. - Performs other duties as assigned to meet the organization`s needs.
Job ID
2021-151104
Department
Referrals
Shift
Day
Facility / Process Level : Name
CHI St Joseph Health
Employment Type
Full Time
Location
TX-BRYAN
Franciscan Medical Group is currently seeking a full time Patient Access Rep II for our Franciscan Heart & Vascular Associates in King County!  This position is Monday through Friday with no nights, weekends or organizationally recognized holidays required.    Job Summary: Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s medical record, 3) gathering/validating insurance information using routine methods, scheduling patient appointments, 4) collecting co-pays, co-insurance and prior balances, 5) obtaining and processing of referrals, authorizations and pre-certifications for patients requiring ancillary testing and/or surgical procedures, and 6) working with patients to ensure the patient’s referral needs are fulfilled and determining insurance benefit coverage for hardware related items such as retail contact lenses by working directly with patients’ insurance carriers, ever needed. Work requires critical thinking, hearing the needs of the patient meeting those needs by offering multiple options and solutions, knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent following proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are required offering the highest level of service to every patient every time. This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements is consistent between locations. An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. The incumbent may also be located in a Call Center environment interacting with patients on the phone.   Essential Duties: - Registers and/or checks patients in/out. - Handles and reconciles payments. - Continually monitors and reconciles issues prior to patient visit. - Processes referral orders and/or pre-authorizations. - Coordinates appointments and ancillary services. - Responds to patient questions regarding routine billing and insurance matters. - Coordinates patient instructional/educational activities.
Job ID
2021-159659
Department
Cardiology Clinic Adv Heart
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Full Time
Location
WA-AUBURN
Franciscan Medical Group is currently seeking a full time Patient Access Rep II for our Franciscan General Surgery in Silverdale, WA. We are a very busy general surgery/bariatric surgery practice. We are an extremely collegial and supportive clinical staff team focused on patient and employee satisfaction. Monday through Friday with no weekends, nights or organizationally recognized holidays required.    Job Summary: Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s medical record, 3) gathering/validating insurance information using routine methods, scheduling patient appointments, 4) collecting co-pays, co-insurance and prior balances, 5) obtaining and processing of referrals, authorizations and pre-certifications for patients requiring ancillary testing and/or surgical procedures, and 6) working with patients to ensure the patient’s referral needs are fulfilled and determining insurance benefit coverage for hardware related items such as retail contact lenses by working directly with patients’ insurance carriers, ever needed. Work requires critical thinking, hearing the needs of the patient meeting those needs by offering multiple options and solutions, knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent following proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are required offering the highest level of service to every patient every time. This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements is consistent between locations. An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. The incumbent may also be located in a Call Center environment interacting with patients on the phone.   Essential Duties: - Registers and/or checks patients in/out. - Handles and reconciles payments. - Continually monitors and reconciles issues prior to patient visit. - Processes referral orders and/or pre-authorizations. - Coordinates appointments and ancillary services. - Responds to patient questions regarding routine billing and insurance matters. - Coordinates patient instructional/educational activities.
Job ID
2021-165587
Department
General Surgery Clinic
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Full Time
Location
WA-SILVERDALE
Franciscan Medical Group is currently seeking to fill a full time Patient Access Rep II for our Franciscan Neurosurgery Associates in Tacoma, WA. We are a team based environment with several specialties, sub-specialties and varied practices. Great opportunity for growth! This position is Monday through Friday with no weekends, nights or organizationally recognized holidays required!   Job Summary: Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s medical record, 3) gathering/validating insurance information using routine methods, scheduling patient appointments, 4) collecting co-pays, co-insurance and prior balances, 5) obtaining and processing of referrals, authorizations and pre-certifications for patients requiring ancillary testing and/or surgical procedures, and 6) working with patients to ensure the patient’s referral needs are fulfilled and determining insurance benefit coverage for hardware related items such as retail contact lenses by working directly with patients’ insurance carriers, ever needed. Work requires critical thinking, hearing the needs of the patient meeting those needs by offering multiple options and solutions, knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent following proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are required offering the highest level of service to every patient every time. This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements is consistent between locations. An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. The incumbent may also be located in a Call Center environment interacting with patients on the phone.   Essential Duties: - Registers and/or checks patients in/out. - Handles and reconciles payments. - Continually monitors and reconciles issues prior to patient visit. - Processes referral orders and/or pre-authorizations. - Coordinates appointments and ancillary services. - Responds to patient questions regarding routine billing and insurance matters. - Coordinates patient instructional/educational activities.
Job ID
2021-158159
Department
Neurosurgery
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Full Time
Location
WA-TACOMA
The Patient Access Respresnstative II is responsible for greeting patients, communicating with departments, scheduling appointments, answering phones, receiving payments, verifying necessary information and records in the medical record.  Provides information to patients so they may fully utilize and benefit from the clinic services.    - Greets patients in polite, prompt, helpful manner and provides any necessary instructions/directions. Informs appropriate department of patient`s arrival. - Answers phone in pleasant manner and routes calls, takes messages, responds to questions and deals with patients' needs expeditiously. - Schedules follow-up appointments, and contacts no-show and canceled appointments to reschedule to ensure that no patient is lost to follow-up. - Verifies and updates patient information at each encounter with patient. - Collects copays, bad debts and prepays as specifies in the system at time of patient check-in. Issues receipts. - Obtains patient forms, consents, signatures as needed to keep patient's records up to date. - Collects and enters patient's insurance information into database. - Obtains referral information is necessary for patient's appointment. Ensuring proper authorizations are obtained before patient is seen in the office. - Assembles patient's charts for the next day visits, ensuring records from other offices have been received and scanned into patient's chart. - Performs other duties as assigned to meet the organization`s needs.
Job ID
2021-159251
Department
Referrals
Shift
Day
Facility / Process Level : Name
CHI St Joseph Health
Employment Type
Full Time
Location
TX-BRYAN
Franciscan Medical Group is currently seeking a full time Patient Access Rep II for our Franciscan Medical Clinic- Gravelly Lake in Lakewood, WA. Come join our team -we are recruiting for a strong team player. Get the opportunity to participate in practice and team building creating the best place to work and heal.   Job Summary: Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s medical record, 3) gathering/validating insurance information using routine methods, scheduling patient appointments, 4) collecting co-pays, co-insurance and prior balances, 5) obtaining and processing of referrals, authorizations and pre-certifications for patients requiring ancillary testing and/or surgical procedures, and 6) working with patients to ensure the patient’s referral needs are fulfilled and determining insurance benefit coverage for hardware related items such as retail contact lenses by working directly with patients’ insurance carriers, ever needed. Work requires critical thinking, hearing the needs of the patient meeting those needs by offering multiple options and solutions, knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent following proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are required offering the highest level of service to every patient every time. This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements is consistent between locations. An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. The incumbent may also be located in a Call Center environment interacting with patients on the phone.   Essential Duties: - Registers and/or checks patients in/out. - Handles and reconciles payments. - Continually monitors and reconciles issues prior to patient visit. - Processes referral orders and/or pre-authorizations. - Coordinates appointments and ancillary services. - Responds to patient questions regarding routine billing and insurance matters. - Coordinates patient instructional/educational activities.
Job ID
2021-164944
Department
Family Care
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Full Time
Location
WA-LAKEWOOD
Francsican Medical Group is currently seeking a full time Patient Access Rep II for our Franciscan Primary Care and Infectious Disease in Bremerton, WA.  This position supports a collaborative group of clinics in our new Silverdale Medical Pavilion. Our medical specialty and surgery clinics offer a wide variety of opportunities to learn new skills. This position is Monday through Friday with no weekends, nights or organizationally recognized holidays required.    Job Summary: Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s medical record, 3) gathering/validating insurance information using routine methods, scheduling patient appointments, 4) collecting co-pays, co-insurance and prior balances, 5) obtaining and processing of referrals, authorizations and pre-certifications for patients requiring ancillary testing and/or surgical procedures, and 6) working with patients to ensure the patient’s referral needs are fulfilled and determining insurance benefit coverage for hardware related items such as retail contact lenses by working directly with patients’ insurance carriers, ever needed. Work requires critical thinking, hearing the needs of the patient meeting those needs by offering multiple options and solutions, knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent following proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are required offering the highest level of service to every patient every time. This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements is consistent between locations. An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. The incumbent may also be located in a Call Center environment interacting with patients on the phone.   Essential Duties: - Registers and/or checks patients in/out. - Handles and reconciles payments. - Continually monitors and reconciles issues prior to patient visit. - Processes referral orders and/or pre-authorizations. - Coordinates appointments and ancillary services. - Responds to patient questions regarding routine billing and insurance matters. - Coordinates patient instructional/educational activities.
Job ID
2021-164947
Department
Infectious Disease
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Full Time
Location
WA-BREMERTON
Franciscan Medical Group is currently seeking a full time Patient Access Rep for our Franciscan Orthopedics (WestSound) in Silverdale, WA. This position is Monday through Friday with the occasional Saturday shift (9a-1p) less than once per month. This position will provide opportunities to increase your knowledge in Ortho and Sports medicine. This position has the potential to sustain a long term career as there is great longevity within this clinic and FMG.   Job Summary: Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s medical record, 3) gathering/validating insurance information using routine methods, scheduling patient appointments, 4) collecting co-pays, co-insurance and prior balances, 5) obtaining and processing of referrals, authorizations and pre-certifications for patients requiring ancillary testing and/or surgical procedures, and 6) working with patients to ensure the patient’s referral needs are fulfilled and determining insurance benefit coverage for hardware related items such as retail contact lenses by working directly with patients’ insurance carriers, ever needed. Work requires critical thinking, hearing the needs of the patient meeting those needs by offering multiple options and solutions, knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent following proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are required offering the highest level of service to every patient every time. This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements is consistent between locations. An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. The incumbent may also be located in a Call Center environment interacting with patients on the phone.   Essential Duties: - Registers and/or checks patients in/out. - Handles and reconciles payments. - Continually monitors and reconciles issues prior to patient visit. - Processes referral orders and/or pre-authorizations. - Coordinates appointments and ancillary services. - Responds to patient questions regarding routine billing and insurance matters. - Coordinates patient instructional/educational activities.
Job ID
2021-164184
Department
Orthopedics
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Full Time
Location
WA-SILVERDALE
Do you want to be a part of something great? Franciscan Medical Group is currently looking for a full-time Patient Access Rep II for the Franciscan Medical Group Primary Care Clinic. Become a member of a dynamic clinic with a culture of teamwork and make a positive impact. 10 hour shifts and free parking! No weekends or organizationally recognized holidays required.   Job Summary: Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures.  Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s medical record, 3) gathering/validating insurance information using routine methods, scheduling patient appointments, 4) collecting co-pays, co-insurance and prior balances, 5) obtaining and processing of referrals, authorizations and pre-certifications for patients requiring ancillary testing and/or surgical procedures, and 6) working with patients to ensure the patient’s referral needs are fulfilled and determining insurance benefit coverage for hardware related items such as retail contact lenses by working directly with patients’ insurance carriers, ever needed.   Work requires critical thinking, hearing the needs of the patient meeting those needs by offering multiple options and solutions, knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process.  An incumbent following proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management.  Strong customer service skills are required offering the highest level of service to every patient every time. This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes.  Overall, the nature of the work and job requirements is consistent between locations. An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly.  The incumbent may also be located in a Call Center environment interacting with patients on the phone.    Essential Duties: - Registers and/or checks patients in/out. - Handles and reconciles payments. - Continually monitors and reconciles issues prior to patient visit. - Processes referral orders and/or pre-authorizations. - Coordinates appointments and ancillary services. - Responds to patient questions regarding routine billing and insurance matters. - Coordinates patient instructional/educational activities.
Job ID
2021-161617
Department
Family Care
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Full Time
Location
WA-BURIEN
Franciscan Medical Group is currently seeking a full time Patient Access Rep II for our Franciscan Vascular Surgery in Bremerton. We are seeking a motivated individual to join our patient centered team. This individual will support a fast paced Vascular Surgery Clinic Care Team. This position is day shift with no weekends, nights or organizationally recognized holidays.   Job Summary: Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s medical record, 3) gathering/validating insurance information using routine methods, scheduling patient appointments, 4) collecting co-pays, co-insurance and prior balances, 5) obtaining and processing of referrals, authorizations and pre-certifications for patients requiring ancillary testing and/or surgical procedures, and 6) working with patients to ensure the patient’s referral needs are fulfilled and determining insurance benefit coverage for hardware related items such as retail contact lenses by working directly with patients’ insurance carriers, ever needed. Work requires critical thinking, hearing the needs of the patient meeting those needs by offering multiple options and solutions, knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent following proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are required offering the highest level of service to every patient every time. This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements is consistent between locations. An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. The incumbent may also be located in a Call Center environment interacting with patients on the phone.   Essential Duties: - Registers and/or checks patients in/out. - Handles and reconciles payments. - Continually monitors and reconciles issues prior to patient visit. - Processes referral orders and/or pre-authorizations. - Coordinates appointments and ancillary services. - Responds to patient questions regarding routine billing and insurance matters. - Coordinates patient instructional/educational activities.
Job ID
2021-157596
Department
Vascular Surgery
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Full Time
Location
WA-BREMERTON
Franciscan Medical Group is currently looking for a full-time Patient Access Rep II for the Franciscan Weight Management Clinic in Federal Way. 40 hour work week and no weekends or organizationally recognized holidays required.   Job Summary: Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures.  Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s medical record, 3) gathering/validating insurance information using routine methods, scheduling patient appointments, 4) collecting co-pays, co-insurance and prior balances, 5) obtaining and processing of referrals, authorizations and pre-certifications for patients requiring ancillary testing and/or surgical procedures, and 6) working with patients to ensure the patient’s referral needs are fulfilled and determining insurance benefit coverage for hardware related items such as retail contact lenses by working directly with patients’ insurance carriers, ever needed.   Work requires critical thinking, hearing the needs of the patient meeting those needs by offering multiple options and solutions, knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process.  An incumbent following proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management.  Strong customer service skills are required offering the highest level of service to every patient every time. This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes.  Overall, the nature of the work and job requirements is consistent between locations. An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly.  The incumbent may also be located in a Call Center environment interacting with patients on the phone.    Essential Duties: - Registers and/or checks patients in/out. - Handles and reconciles payments. - Continually monitors and reconciles issues prior to patient visit. - Processes referral orders and/or pre-authorizations. - Coordinates appointments and ancillary services. - Responds to patient questions regarding routine billing and insurance matters. - Coordinates patient instructional/educational activities. 
Job ID
2021-164195
Department
Family Care
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Full Time
Location
WA-FEDERAL WAY
Franciscan Medical Group is currently seeking a full-time Patient Access Rep II for the fast-paced Franciscan Women's Health Clinic in Burien. Beautiful facility with plenty of free parking and a location convenient to mass transit. No weekends or organizationallh recognized holidays required. Come joing our support, cohesive team!   Job Summary: Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures.  Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s medical record, 3) gathering/validating insurance information using routine methods, scheduling patient appointments, 4) collecting co-pays, co-insurance and prior balances, 5) obtaining and processing of referrals, authorizations and pre-certifications for patients requiring ancillary testing and/or surgical procedures, and 6) working with patients to ensure the patient’s referral needs are fulfilled and determining insurance benefit coverage for hardware related items such as retail contact lenses by working directly with patients’ insurance carriers, ever needed.   Work requires critical thinking, hearing the needs of the patient meeting those needs by offering multiple options and solutions, knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process.  An incumbent following proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management.  Strong customer service skills are required offering the highest level of service to every patient every time. This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes.  Overall, the nature of the work and job requirements is consistent between locations. An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly.  The incumbent may also be located in a Call Center environment interacting with patients on the phone.    Essential Duties: - Registers and/or checks patients in/out. - Handles and reconciles payments. - Continually monitors and reconciles issues prior to patient visit. - Processes referral orders and/or pre-authorizations. - Coordinates appointments and ancillary services. - Responds to patient questions regarding routine billing and insurance matters. - Coordinates patient instructional/educational activities. #MISSIONCRITICAL
Job ID
2020-146012
Department
Obstetrics/Gynecology
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Full Time
Location
WA-BURIEN
Franciscan Medical Group is currently seeking a fulltime Patient Access Rep for our Franciscan Medical Clinic at Kimball Drive in Gig Harbor, WA. We are looking for an energetic, compassionate and detail oriented person to check in patients, answer phones, schedule appointments and take messages for our busy Family Practice and Internal Medicine departments. This position covers a shift from 8:15a - 5:15p, Monday through Friday.    Job Summary: - Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. - Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s electronic medical record; 3) gathering/validating insurance information using routine methods and obtaining authorization for services, 4) scheduling patient appointments, and 5) collecting co-pays, co-insurance and prior balances. - Work requires knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent follows proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are necessary. - This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements is consistent between locations. - An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. - The work requires knowledge of the policies, procedures and equipment applicable to the work unit at appointment. Essential Duties: - Registers and/or checks patients in/out. - Schedules appointments and ancillary services. - Handles and reconciles payments. - Continually monitor and reconcile issues prior to patient visit. - Distributes materials and responds to patient questions regarding routine billing and insurance matters. - Performs related duties as required. - An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. - If assigned to the centralized FMG Float Pool, an incumbent provides patient access support to the assigned clinic/work unit as needed to meeting staffing needs. Requires frequent driving to assigned location(s) and current driver’s license.
Job ID
2021-165590
Department
Family Care
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Full Time
Location
WA-GIG HARBOR
Franciscan Medical Group is currently seeking a full time Patient Access Rep for our Franciscan Prompt Care Clinic  at Pt. Fosdick in Gig Harbor, WA. We are looking for an energetic, compassionate and detail oriented person to check in patients, answer phones, schedule appointments and take message for our prompt care practice. This position covers a shift from 8am to 5pm. Every other weekend and occasional holiday shifts may be required.    Job Summary: - Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. - Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s electronic medical record; 3) gathering/validating insurance information using routine methods and obtaining authorization for services, 4) scheduling patient appointments, and 5) collecting co-pays, co-insurance and prior balances. - Work requires knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent follows proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are necessary. - This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements is consistent between locations. - An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. - The work requires knowledge of the policies, procedures and equipment applicable to the work unit at appointment. Essential Duties: - Registers and/or checks patients in/out. - Schedules appointments and ancillary services. - Handles and reconciles payments. - Continually monitor and reconcile issues prior to patient visit. - Distributes materials and responds to patient questions regarding routine billing and insurance matters. - Performs related duties as required. - An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. - If assigned to the centralized FMG Float Pool, an incumbent provides patient access support to the assigned clinic/work unit as needed to meeting staffing needs. Requires frequent driving to assigned location(s) and current driver’s license.
Job ID
2021-165589
Department
Urgent Care Center
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Full Time
Location
WA-GIG HARBOR
Franciscan Medical Group is currently seeking a PARTTIME (0.8FTE) Patient Access Rep for our Francsican Prompt Care at Pt. Fosdick in Gig Harbor, WA. We are looking for an energetic, compassionate and detail oriented person looking for a fast paced environment to be part of our Prompt Care team.  This position is responsible for greeting patients and completing the registration process. Schedule may include occasional weekends and/or holidays shifts.    Job Summary: - Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. - Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s electronic medical record; 3) gathering/validating insurance information using routine methods and obtaining authorization for services, 4) scheduling patient appointments, and 5) collecting co-pays, co-insurance and prior balances. - Work requires knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent follows proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are necessary. - This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements is consistent between locations. - An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. - The work requires knowledge of the policies, procedures and equipment applicable to the work unit at appointment. Essential Duties: - Registers and/or checks patients in/out. - Schedules appointments and ancillary services. - Handles and reconciles payments. - Continually monitor and reconcile issues prior to patient visit. - Distributes materials and responds to patient questions regarding routine billing and insurance matters. - Performs related duties as required. - An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. - If assigned to the centralized FMG Float Pool, an incumbent provides patient access support to the assigned clinic/work unit as needed to meeting staffing needs. Requires frequent driving to assigned location(s) and current driver’s license.
Job ID
2021-164950
Department
Urgent Care Center
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Part Time
Location
WA-GIG HARBOR
Franciscan Medical Group is currently seeking a parttime (0.9FTE) Patient Access Rep for our Franciscan Urgent Care on Bainbridge Island!  A team based clinic that is dedicated to quality and taking care of our patients. This clinic is open seven days a week offering exceptional care to the community. We are a fast paced, growing clinic with an excellent team!   Job Summary: - Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. - Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s electronic medical record; 3) gathering/validating insurance information using routine methods and obtaining authorization for services, 4) scheduling patient appointments, and 5) collecting co-pays, co-insurance and prior balances. - Work requires knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent follows proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are necessary. - This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements is consistent between locations. - An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. - The work requires knowledge of the policies, procedures and equipment applicable to the work unit at appointment. Essential Duties: - Registers and/or checks patients in/out. - Schedules appointments and ancillary services. - Handles and reconciles payments. - Continually monitor and reconcile issues prior to patient visit. - Distributes materials and responds to patient questions regarding routine billing and insurance matters. - Performs related duties as required. - An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. - If assigned to the centralized FMG Float Pool, an incumbent provides patient access support to the assigned clinic/work unit as needed to meeting staffing needs. Requires frequent driving to assigned location(s) and current driver’s license.
Job ID
2021-156862
Department
Urgent Care Center
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Part Time
Location
WA-Bainbridge Island
The Patient Access Representative is responsible patient registration, admitting and financial counseling activities, which may include: patient pre-registration and registration, admittance, patient financial counseling, researching and evaluating federal, state and commercial insurance funding issues and screening patients for alternative government funding.     - Assembles all data and documents required for complete patient registration, including, pre-admission, admission, pre-registration and registration functions; completes all insurance verifications and authorizations - Enters all patient demographic information; uses other department applications for eligibility and authorization - Obtains and documents funding information from patients and provides information on available funding resources; obtains funding for patients in the statuses of scheduling, pre-registration, registration, or post registration as assigned
Job ID
2021-163404
Department
Patient Registration
Shift
Night
Facility / Process Level : Name
CHI St. Luke's Brazosport
Employment Type
Full Time
Location
TX-LAKE JACKSON
Performs patient access, registration, admitting and financial counseling activities, which may include: patient pre-registration and registration, admittance, patient financial counseling, researching and evaluating federal, state and commercial insurance funding issues and screening patients for alternative government funding.   - Assembles all data and documents required for complete patient registration, including, pre-admission, admission, pre-registration and registration Functions; completes all insurance verifications and authorizations - Enters all patient demographic information; uses other department applications for eligibility and authorization - Assesses patient financial responsibility and collects co-pays and deductibles at time of admission - Screens admissions and informs referring physician offices, patients and their families about hospital policies and procedures regarding method of payment sources for services rendered - Obtains and documents funding information from patients and Provides information on available funding resources; obtains funding for patients in the statuses of scheduling, pre-registration, registration, or post registration as assigned - Uses payer resources and website to explore and assess eligibility; Initiates third party referrals, administers financial assistance policy and procedures to determine patient eligibility for discounted prices or charity care - Works in collaboration with all areas of the revenue cycle to identify and resolve issues and or barriers - Enters a variety of fiscally related information into databases; Maintains fiscal records and files - Responds to requests for information and inquiries related to patient access processes, policies, and/or other r
Job ID
2021-153818
Department
Family Care
Shift
Day
Facility / Process Level : Name
CHI St Joseph Health
Employment Type
Full Time
Location
TX-BRYAN
Performs patient access, registration, admitting and financial counseling activities, which may include: patient pre-registration and registration, admittance, patient financial counseling, researching and evaluating federal, state and commercial insurance funding issues and screening patients for alternative government funding.   - Assembles all data and documents required for complete patient registration, including, pre-admission, admission, pre-registration and registration Functions; completes all insurance verifications and authorizations - Enters all patient demographic information; uses other department applications for eligibility and authorization - Assesses patient financial responsibility and collects co-pays and deductibles at time of admission - Screens admissions and informs referring physician offices, patients and their families about hospital policies and procedures regarding method of payment sources for services rendered - Obtains and documents funding information from patients and Provides information on available funding resources; obtains funding for patients in the statuses of scheduling, pre-registration, registration, or post registration as assigned - Uses payer resources and website to explore and assess eligibility; Initiates third party referrals, administers financial assistance policy and procedures to determine patient eligibility for discounted prices or charity care - Works in collaboration with all areas of the revenue cycle to identify and resolve issues and or barriers - Enters a variety of fiscally related information into databases; Maintains fiscal records and files - Responds to requests for information and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems
Job ID
2021-153814
Department
General Surgery Clinic
Shift
Day
Facility / Process Level : Name
CHI St Joseph Health
Employment Type
Full Time
Location
TX-BRYAN
Performs patient access, registration, admitting and financial counseling activities, which may include: patient pre-registration and registration, admittance, patient financial counseling, researching and evaluating federal, state and commercial insurance funding issues and screening patients for alternative government funding.   - Assembles all data and documents required for complete patient registration, including, pre-admission, admission, pre-registration and registration Functions; completes all insurance verifications and authorizations - Enters all patient demographic information; uses other department applications for eligibility and authorization - Assesses patient financial responsibility and collects co-pays and deductibles at time of admission - Screens admissions and informs referring physician offices, patients and their families about hospital policies and procedures regarding method of payment sources for services rendered - Obtains and documents funding information from patients and Provides information on available funding resources; obtains funding for patients in the statuses of scheduling, pre-registration, registration, or post registration as assigned - Uses payer resources and website to explore and assess eligibility; Initiates third party referrals, administers financial assistance policy and procedures to determine patient eligibility for discounted prices or charity care - Works in collaboration with all areas of the revenue cycle to identify and resolve issues and or barriers - Enters a variety of fiscally related information into databases; Maintains fiscal records and files - Responds to requests for information and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems
Job ID
2021-159613
Department
Medical / Surgical / Orthopedics
Shift
Day
Facility / Process Level : Name
CHI St Joseph Health
Employment Type
Full Time
Location
TX-BRYAN
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