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MercyOne has an opening for a Patient Account Rep II. This person would be responsible for the research, posting, and reconciling of payments, contractual adjustments, and denials. They must have the ability to interpret different explanation of benefits and remittance advices from multiple payer.  Contacting payers to resolve any discrepancies.  Adhere to all cash posting processes, productivity expectations, and quality assurance standards.    Essential Functions and Responsibilities: - Demonstrates written, verbal, and nonverbal communication that is consistent with the Mercy Mission, Values and I Will Statements to all patients, families, visitors, medical staff, colleagues, vendors and other internal and external customers. - Acknowledges patient rights with regard to confidentiality by maintaining patient confidentiality and following HIPAA guidelines and regulations at all times. - Acts as a patient advocate by responding to and addressing all patient concerns in a timely manner.. - Demonstrates the ability to understand and effectively utilize a highly complex billing system(s). - Maintains current knowledge of all Federal, State and compliance regulations related to billing and insurance as required based on the scope of the position. - Demonstrates an understanding of HCFA 1500 claim forms, CPT, ICD.9 and HCPCS codes specific to insurance carrier requirements as required based on scope of the position. - Maintains clear and concise documentation in claims and/or online notes as required based on the scope of the position. - Responsible for the posting of all assigned cash payments, adjustments, and/or remark codes to the appropriate claim, service date and/or account from all EOB’s and ERA’s. - Possesses ability to comprehend complex insurance claims and explanations of benefits in various payer formats - Adheres to all cash posting processes and protocols - Contacts payers to resolve issues necessary in order to reconcile and apply payments - Reconciles each batch to the check deposit amount - Initiates the refund/recoup process for all credit balances - Maintains ability to recognize claim denials on EOB’s/ERA’s and applies information appropriately to allow for additional follow up as necessary
Job ID
2020-143768
Department
Accounts Payable
Shift
Day
Facility / Process Level : Name
MercyOne
Employment Type
Full Time
Location
IA-ADEL
Patient Account Representatives with MercyOne, have a variety of skills in cash handling and credit card protocols. We are looking for dedicated local individuals (not a remote position) to join our Physician Billing Office team! Some of your responsibilities include: - Adheres to all cash handling and credit card processes and protocols - Maintains, batches and logs bank batches, electronic funds transfers, online banking website, and the online credit card website on a daily basis - Matches electronic remittance advices, logs information, and remits necessary information to Systems Team according to the Posting Protocol and within the established IT submission timefrme - Reconcile the cash reconciliation spreadsheet on a daily basis and provide month end support as required - Maintain a positive working relationship with the lockbox contact in order to identify and resolve any issuesScanner/Paper Claims Processing - Responsible for scanning documents into scanning database by assigning batch number and batch labels based on defined naming convention to ensure the documents are easily accessible through defined search techniques - Assists others in locating scanned documents involving complex searches - Responsible for preparing paper claims to be filed to the insurance payers by editing the claims as required by the payers and attaching EOB copies as necessary. - Files all scanned documentation and prepares documents for off-site storage MercyOne provides you with the same level of care you provide for others. We care about our employees' well-being and offer benefits that complement work/life balance.   We offer the following benefits to support you and your family: - Health/Dental/Vision Insurance - Flexible spending accounts - Voluntary Protection: Group Accident, Critical Illness, and Identity Theft  - Free Premium Membership to Care.com with preloaded credits for children and/or dependent adults - Employee Assistance Program (EAP) for you and your family - Paid Time Off (PTO)  - Tuition Assistance for career growth and development - Matching 401(k) and 457(b) Retirement Programs - Wellness Program #missioncritical  
Job ID
2021-155034
Department
Clinic Billing
Shift
Day
Facility / Process Level : Name
MercyOne
Employment Type
Full Time
Location
IA-DES MOINES
Patient Account Representatives with MercyOne, have a variety of skills in cash handling and credit card protocols. We are looking for dedicated individuals to join our Physician Billing Office team! Some of your responsibilities include: - Adheres to all cash handling and credit card processes and protocols - Maintains, batches and logs bank batches, electronic funds transfers, online banking website, and the online credit card website on a daily basis - Matches electronic remittance advices, logs information, and remits necessary information to Systems Team according to the Posting Protocol and within the established IT submission timeframe - Reconcile the cash reconciliation spreadsheet on a daily basis and provide month end support as required - Maintain a positive working relationship with the lockbox contact in order to identify and resolve any issuesScanner/Paper Claims Processing - Responsible for scanning documents into scanning database by assigning batch number and batch labels based on defined naming convention to ensure the documents are easily accessible through defined search techniques - Assists others in locating scanned documents involving complex searches - Responsible for preparing paper claims to be filed to the insurance payers by editing the claims as required by the payers and attaching EOB copies as necessary. - Files all scanned documentation and prepares documents for off-site storage MercyOne provides you with the same level of care you provide for others. We care about our employees' well-being and offer benefits that complement work/life balance.   We offer the following benefits to support you and your family: - Health/Dental/Vision Insurance - Flexible spending accounts - Voluntary Protection: Group Accident, Critical Illness, and Identity Theft  - Free Premium Membership to Care.com with preloaded credits for children and/or dependent adults - Employee Assistance Program (EAP) for you and your family - Paid Time Off (PTO)  - Tuition Assistance for career growth and development - Matching 401(k) and 457(b) Retirement Programs - Wellness Program #missioncritical
Job ID
2021-155033
Department
Clinic Billing
Shift
Day
Facility / Process Level : Name
MercyOne
Employment Type
Full Time
Location
IA-DES MOINES
Patient Account Representatives with MercyOne, have a variety of skills in cash handling and credit card protocols. We are looking for dedicated local individuals (not a remote position) to join our Physician Billing Office team! Some of your responsibilities include: - Adheres to all cash handling and credit card processes and protocols - Maintains, batches and logs bank batches, electronic funds transfers, online banking website, and the online credit card website on a daily basis - Matches electronic remittance advices, logs information, and remits necessary information to Systems Team according to the Posting Protocol and within the established IT submission timeframe - Reconcile the cash reconciliation spreadsheet on a daily basis and provide month end support as required - Maintain a positive working relationship with the lockbox contact in order to identify and resolve any issuesScanner/Paper Claims Processing - Responsible for scanning documents into scanning database by assigning batch number and batch labels based on defined naming convention to ensure the documents are easily accessible through defined search techniques - Assists others in locating scanned documents involving complex searches - Responsible for preparing paper claims to be filed to the insurance payers by editing the claims as required by the payers and attaching EOB copies as necessary. - Files all scanned documentation and prepares documents for off-site storage MercyOne provides you with the same level of care you provide for others. We care about our employees' well-being and offer benefits that complement work/life balance.   We offer the following benefits to support you and your family: - Health/Dental/Vision Insurance - Flexible spending accounts - Voluntary Protection: Group Accident, Critical Illness, and Identity Theft  - Free Premium Membership to Care.com with preloaded credits for children and/or dependent adults - Employee Assistance Program (EAP) for you and your family - Paid Time Off (PTO)  - Tuition Assistance for career growth and development - Matching 401(k) and 457(b) Retirement Programs - Wellness Program #missioncritical  
Job ID
2021-155032
Department
Clinic Billing
Shift
Day
Facility / Process Level : Name
MercyOne
Employment Type
Full Time
Location
IA-DES MOINES
Patient Account Representatives with MercyOne, have a variety of skills in cash handling and credit card protocols. We are looking for dedicated local individuals (not a remote position) to join our Physician Billing Office team! Some of your responsibilities include: - Adheres to all cash handling and credit card processes and protocols - Maintains, batches and logs bank batches, electronic funds transfers, online banking website, and the online credit card website on a daily basis - Matches electronic remittance advices, logs information, and remits necessary information to Systems Team according to the Posting Protocol and within the established IT submission timeframe - Reconcile the cash reconciliation spreadsheet on a daily basis and provide month end support as required - Maintain a positive working relationship with the lockbox contact in order to identify and resolve any issuesScanner/Paper Claims Processing - Responsible for scanning documents into scanning database by assigning batch number and batch labels based on defined naming convention to ensure the documents are easily accessible through defined search techniques - Assists others in locating scanned documents involving complex searches - Responsible for preparing paper claims to be filed to the insurance payers by editing the claims as required by the payers and attaching EOB copies as necessary. - Files all scanned documentation and prepares documents for off-site storage MercyOne provides you with the same level of care you provide for others. We care about our employees' well-being and offer benefits that complement work/life balance.    We offer the following benefits to support you and your family: - Health/Dental/Vision Insurance - Flexible spending accounts - Voluntary Protection: Group Accident, Critical Illness, and Identity Theft  - Free Premium Membership to Care.com with preloaded credits for children and/or dependent adults - Employee Assistance Program (EAP) for you and your family - Paid Time Off (PTO)  - Tuition Assistance for career growth and development - Matching 401(k) and 457(b) Retirement Programs - Wellness Program #missioncritical  
Job ID
2021-155031
Department
Clinic Billing
Shift
Day
Facility / Process Level : Name
MercyOne
Employment Type
Full Time
Location
IA-DES MOINES
Patient Account Representatives with MercyOne, have a variety of skills in cash handling and credit card protocols. We are looking for dedicated local individuals (not a remote position) to join our Physician Billing Office team! Some of your responsibilities include: - Adheres to all cash handling and credit card processes and protocols - Maintains, batches and logs bank batches, electronic funds transfers, online banking website, and the online credit card website on a daily basis - Matches electronic remittance advices, logs information, and remits necessary information to Systems Team according to the Posting Protocol and within the established IT submission timeframe - Reconcile the cash reconciliation spreadsheet on a daily basis and provide month end support as required - Maintain a positive working relationship with the lockbox contact in order to identify and resolve any issuesScanner/Paper Claims Processing - Responsible for scanning documents into scanning database by assigning batch number and batch labels based on defined naming convention to ensure the documents are easily accessible through defined search techniques - Assists others in locating scanned documents involving complex searches - Responsible for preparing paper claims to be filed to the insurance payers by editing the claims as required by the payers and attaching EOB copies as necessary. - Files all scanned documentation and prepares documents for off-site storage MercyOne provides you with the same level of care you provide for others. We care about our employees' well-being and offer benefits that complement work/life balance.   We offer the following benefits to support you and your family: - Health/Dental/Vision Insurance - Flexible spending accounts - Voluntary Protection: Group Accident, Critical Illness, and Identity Theft  - Free Premium Membership to Care.com with preloaded credits for children and/or dependent adults - Employee Assistance Program (EAP) for you and your family - Paid Time Off (PTO)  - Tuition Assistance for career growth and development - Matching 401(k) and 457(b) Retirement Programs - Wellness Program #missioncritical
Job ID
2021-151239
Department
Physicians Billing System
Shift
Day
Facility / Process Level : Name
MercyOne
Employment Type
Full Time
Location
IA-DES MOINES
Responsible for the research, posting, and reconciling of payments, contractual adjustments, and denials.  Ability to interpret different explanation of benefits and remittance advices from multiple payer.  Contacting payers to resolve any discrepancies.  Adhere to all cash posting processes, productivity expectations, and quality assurance standards.    - Demonstrates written, verbal, and nonverbal communication that is consistent with the Mercy Mission, Values and I Will Statements to all patients, families, visitors, medical staff, colleagues, vendors and other internal and external customers. - Promotes the Spirit of Mercy by displaying an attitude and behaviors that are consistent with the Mercy Mission, Value and I Will Statements. - Acknowledges patient rights with regard to confidentiality by maintaining patient confidentiality and following HIPAA guidelines and regulations at all times. - Acts as a patient advocate by responding to and addressing all patient concerns in a timely manner. - Maintains current on all mandatory employment requirements including but not limited to Orientation Attendance (new hires), CHI Mandatory Education Courses, CHI additional Education Courses, Health Review, TB Testing and Annual Flu Shot. - Must be a self- started and demonstrate the ability to work independently by making appropriate decisions according to the organizational and departmental guidelines that fall within the scope of the position. - Demonstrates the ability to understand and effectively utilize a highly complex billing system(s). - Maintains current knowledge of all Federal, State and compliance regulations related to billing and insurance as required based on the scope of the position. - Demonstrates an understanding of HCFA 1500 claim forms, CPT, ICD.9 and HCPCS codes specific to insurance carrier requirements as required based on scope of the position. - Maintains clear and concise documentation in claims and/or online notes as required based on the scope of the position. - Participates effectively as a team member. - Maintains competent job performance or better. - Maintains an organized work area that enhances the organizational/departmental image. - Reports any and all issues related to workflow backlog or identified process related concerns to Manager.   Patient Account Rep II – Cash Posting - Responsible for the posting of all assigned cash payments, adjustments, and/or remark codes to the appropriate claim, service date and/or account from all EOB’s and ERA’s. - Possesses ability to comprehend complex insurance claims and explanations of benefits in various payer formats - Adheres to all cash posting processes and protocols - Contacts payers to resolve issues necessary in order to reconcile and apply payments - Reconciles each batch to the check deposit amount - Initiates the refund/recoup process for all credit balances - Maintains ability to recognize claim denials on EOB’s/ERA’s and applies information appropriately to allow for additional follow up as necessary - Brings all variances to resolution within established timeframes - Maintains productivity standards defined by management. - Ability to research errors that resulted in unposted claim payments. - Coordinate activities for unidentified payments. - Maintains working knowledge of multiple payer websites - Maintains knowledge of all government and non-governmental industry regulation changes.  
Job ID
2020-121537
Department
Physicians Billing System
Shift
Day
Facility / Process Level : Name
MercyOne
Employment Type
Full Time
Location
IA-DES MOINES
GENERAL SUMMARY:   Responsible for the research, posting, and reconciling of payments, contractual adjustments, and denials. Ability to interpret different explanation of benefits and remittance advices from multiple payer. Contacting payers to resolve any discrepancies. Adhere to all cash posting processes, productivity expectations, and quality assurance standards. ESSENTIAL FUNCTIONS: • Demonstrates written, verbal, and nonverbal communication that is consistent with the Mercy Mission, Values and I Will Statements to all patients, families, visitors, medical staff, colleagues, vendors and other internal and external customers. • Promotes the Spirit of Mercy by displaying an attitude and behaviors that are consistent with the Mercy Mission, Value and I Will Statements. • Acknowledges patient rights with regard to confidentiality by maintaining patient confidentiality and following HIPAA guidelines and regulations at all times. • Acts as a patient advocate by responding to and addressing all patient concerns in a timely manner. • Maintains current on all mandatory employment requirements including but not limited to Orientation Attendance (new hires), CHI Mandatory Education Courses, CHI additional Education Courses, Health Review, TB Testing and Annual Flu Shot. • Must be a self- started and demonstrate the ability to work independently by making appropriate decisions according to the organizational and departmental guidelines that fall within the scope of the position. • Demonstrates the ability to understand and effectively utilize a highly complex billing system(s). • Maintains current knowledge of all Federal, State and compliance regulations related to billing and insurance as required based on the scope of the position. • Demonstrates an understanding of HCFA 1500 claim forms, CPT, ICD.9 and HCPCS codes specific to insurance carrier requirements as required based on scope of the position. • Maintains clear and concise documentation in claims and/or online notes as required based on the scope of the position. • Participates effectively as a team member. • Maintains competent job performance or better. • Maintains an organized work area that enhances the organizational/departmental image. • Reports any and all issues related to workflow backlog or identified process related concerns to Manager. Patient Account Rep II – Cash Posting • Responsible for the posting of all assigned cash payments, adjustments, and/or remark codes to the appropriate claim, service date and/or account from all EOB’s and ERA’s. • Possesses ability to comprehend complex insurance claims and explanations of benefits in various payer formats • Adheres to all cash posting processes and protocols • Contacts payers to resolve issues necessary in order to reconcile and apply payments • Reconciles each batch to the check deposit amount • Initiates the refund/recoup process for all credit balances • Maintains ability to recognize claim denials on EOB’s/ERA’s and applies information appropriately to allow for additional follow up as necessary • Brings all variances to resolution within established timeframes • Maintains productivity standards defined by management. • Ability to research errors that resulted in unposted claim payments. • Coordinate activities for unidentified payments. • Maintains working knowledge of multiple payer websites • Maintains knowledge of all government and non-governmental industry regulation changes.  
Job ID
2020-110440
Department
Physicians Billing System
Shift
Day
Facility / Process Level : Name
MercyOne
Employment Type
Full Time
Location
IA-DES MOINES
Patient Account Representatives with MercyOne, have a variety of skills in cash handling and credit card protocols. We are looking for dedicated local individuals (not a remote position) to join our Physician Billing Office team! Some of your responsibilities include: - Adheres to all cash handling and credit card processes and protocols - Maintains, batches and logs bank batches, electronic funds transfers, online banking website, and the online credit card website on a daily basis - Matches electronic remittance advices, logs information, and remits necessary information to Systems Team according to the Posting Protocol and within the established IT submission timeframe - Reconcile the cash reconciliation spreadsheet on a daily basis and provide month end support as required - Maintain a positive working relationship with the lockbox contact in order to identify and resolve any issuesScanner/Paper Claims Processing - Responsible for scanning documents into scanning database by assigning batch number and batch labels based on defined naming convention to ensure the documents are easily accessible through defined search techniques - Assists others in locating scanned documents involving complex searches - Responsible for preparing paper claims to be filed to the insurance payers by editing the claims as required by the payers and attaching EOB copies as necessary. - Files all scanned documentation and prepares documents for off-site storage MercyOne provides you with the same level of care you provide for others. We care about our employees' well-being and offer benefits that complement work/life balance.   We offer the following benefits to support you and your family: - Health/Dental/Vision Insurance - Flexible spending accounts - Voluntary Protection: Group Accident, Critical Illness, and Identity Theft  - Free Premium Membership to Care.com with preloaded credits for children and/or dependent adults - Employee Assistance Program (EAP) for you and your family - Paid Time Off (PTO)  - Tuition Assistance for career growth and development - Matching 401(k) and 457(b) Retirement Programs - Wellness Program #missioncritical  
Job ID
2020-110091
Department
Physicians Billing System
Shift
Day
Facility / Process Level : Name
MercyOne
Employment Type
Full Time
Location
IA-DES MOINES
Responsible for covering all Patient Services personnel and their job responsibilities.  This includes the following positions:  Switchboard Operator, Front Desk Check In, Physician Scheduler, and Device Desk. Responsible for checking in patients, verify demographic information for nuclear studies.  Responsible for obtaining prior authorization from insurance carriers for nuclear studies. This may require traveling to our satellite clinics to cover staff when necessary.  This position also may include other duties as assigned by Patient Services Supervisor.    ESSENTIAL FUNCTIONS: - Attention to Detail: Able to accurately perform the assigned work without error.  Expected to understand patient health insurance providers and scheduling protocol for physicians and APNs.   - Multi-tasking: Able to work through large volume reports, communicate to hospital staff, clinic staff and patients, and assist with answering the phone or helping a patient in the office while maintaining accuracy and complete tasks.  Able to schedule clinic appointments per protocol for different physician and departments. - Reasoning Abilities: Exhibits ability to think through the scheduling process and appropriately schedule hospital and clinic procedures/appointments. Understands where to direct patient questions when answering the phone and can successfully hand off to other team members when appropriate.  Identifies problems and presents to Supervisor if unable to resolve.  - Teamwork Orientation: Works cooperatively & collaboratively with others toward the accomplishment of shared goals. - Achieves Results: Reflects a drive to achieve and outperform.  Accepts responsibility for actions and results. - Learning and Growth: Has a commitment to continuous learning. - Communication: Practices attentive and active listening and can restate opinions of others; communicates messages in a way that has the desired effect.
Job ID
2021-148308
Department
Adult Cardiovascular Surgery
Shift
Day
Facility / Process Level : Name
CHI St. Vincent Health
Employment Type
Full Time
Location
AR-LITTLE ROCK
Responsible for covering all Patient Services personnel and their job responsibilities.  This includes the following positions:  Switchboard Operator, Front Desk Check In, Physician Scheduler, and Device Desk. Responsible for checking in patients, verify demographic information for nuclear studies.  Responsible for obtaining prior authorization from insurance carriers for nuclear studies. This may require traveling to our satellite clinics to cover staff when necessary.  This position also may include other duties as assigned by Patient Services Supervisor.    - Attention to Detail: Able to accurately perform the assigned work without error.  Expected to understand patient health insurance providers and scheduling protocol for physicians and APNs.   - Multi-tasking: Able to work through large volume reports, communicate to hospital staff, clinic staff and patients, and assist with answering the phone or helping a patient in the office while maintaining accuracy and complete tasks.  Able to schedule clinic appointments per protocol for different physician and departments. - Reasoning Abilities: Exhibits ability to think through the scheduling process and appropriately schedule hospital and clinic procedures/appointments. Understands where to direct patient questions when answering the phone and can successfully hand off to other team members when appropriate.  Identifies problems and presents to Supervisor if unable to resolve.  - Teamwork Orientation: Works cooperatively & collaboratively with others toward the accomplishment of shared goals. - Achieves Results: Reflects a drive to achieve and outperform.  Accepts responsibility for actions and results. - Learning and Growth: Has a commitment to continuous learning. - Communication: Practices attentive and active listening and can restate opinions of others; communicates messages in a way that has the desired effect.
Job ID
2021-153947
Department
Cardiology Clinic
Shift
Day
Facility / Process Level : Name
CHI St. Vincent Health
Employment Type
Full Time
Location
AR-NORTH LITTLE ROCK
Responsible for covering all Patient Services personnel and their job responsibilities.  This includes the following positions:  Switchboard Operator, Front Desk Check In, Physician Scheduler, and Device Desk. Responsible for checking in patients, verify demographic information for nuclear studies.  Responsible for obtaining prior authorization from insurance carriers for nuclear studies. This may require traveling to our satellite clinics to cover staff when necessary.  This position also may include other duties as assigned by Patient Services Supervisor.    ESSENTIAL FUNCTIONS: - Attention to Detail: Able to accurately perform the assigned work without error.  Expected to understand patient health insurance providers and scheduling protocol for physicians and APNs.   - Multi-tasking: Able to work through large volume reports, communicate to hospital staff, clinic staff and patients, and assist with answering the phone or helping a patient in the office while maintaining accuracy and complete tasks.  Able to schedule clinic appointments per protocol for different physician and departments. - Reasoning Abilities: Exhibits ability to think through the scheduling process and appropriately schedule hospital and clinic procedures/appointments. Understands where to direct patient questions when answering the phone and can successfully hand off to other team members when appropriate.  Identifies problems and presents to Supervisor if unable to resolve.  - Teamwork Orientation: Works cooperatively & collaboratively with others toward the accomplishment of shared goals. - Achieves Results: Reflects a drive to achieve and outperform.  Accepts responsibility for actions and results. - Learning and Growth: Has a commitment to continuous learning. - Communication: Practices attentive and active listening and can restate opinions of others; communicates messages in a way that has the desired effect.
Job ID
2021-152221
Department
Cardiology Clinic
Shift
Day
Facility / Process Level : Name
CHI St. Vincent Health
Employment Type
Full Time
Location
AR-LITTLE ROCK
Job Summary: The Patient Advocate coordinates and tracks the timely resolution of customer complaints/grievances for the assigned Franciscan Health System hospital in accordance with established standards and procedures. Incumbents serve as a liaison between patients, families and/or other complaining parties and the appropriate department management to facilitate resolution of grievances, complaints and/or other issues concerning the quality of care and services. Incumbents receive, log, document and track phone-based grievances/complaints for the hospital(s) and may direct information to site-based staff for further action. An incumbent serves as a resource to all levels of services and administration in soliciting/researching/responding to customer concerns and complaints. The duties include: 1) rounding on the in-patient population at assigned campus to promote excellent customer service practices as a deterrent to future complaints/grievances; 2) using a desktop database to document/track all customer complaints for assigned facility and to produce reports/metrics as required; 3) meeting with patients/family members to gather/validate complaint data and coordinating with management staff to identify and implement an appropriate resolution/service recovery within the targeted timeline; 4) monitoring the status of complaints to facilitate continuous progress towards ultimate resolution. Responsibilities also requires knowledge of effective methods for addressing/triaging the concerns of dissatisfied patients/families/physicians before they escalate into formal grievances/complaints. Also requires the ability to listen effectively, exercise significant tact and diplomacy in eliciting factual data from sometimes upset/irate individuals and take proper action to assure that customer complaints are responded to and documented in a timely and professional manner consistent with the organizational service excellence and recovery strategies.   Essential Duties: - Serves as a centralized point-of-contact for receiving incoming phone calls concerning patient/family/ physician complaints reported for all hospitals. - Documents and tracks complaints and resolutions in a database; assigns proper codes to complaints to facilitate trending and identification of performance improvement opportunities. Works to improve documentation of both complaints and resolutions to provide enhanced tracking and trending.  - Creates standard and adhoc reports presenting consolidated data on complaints and resolutions, as requested by Manager. - Rounds on all acute care services and in the emergency department to assure patients/families’ questions and concerns are answered; attempts to resolve issues within defined scope of responsibility and in accordance with established procedures before they become formal complaints. - Brings concerns to unit managers or appropriate medical directors, serving as a resource for interventions related to dissatisfied patients/families/physicians and supports an environment of proactive service recovery. - Follows up with managers and medical directors to monitor/ensure timely grievance resolution, and to ensure completion of all required documentation. - Maintains contact with complainant throughout the process to facilitate timely and effective grievance resolution and service recovery; coordinates and/or prepares written responses to complaining parties to communicate/implement approved resolutions. - Adheres to and exhibits our Core Values of Reverence, Integrity, Compassion and Excellence. 
Job ID
2020-135569
Department
Patient Experience
Shift
Day
Facility / Process Level : Name
CHI Franciscan
Employment Type
Full Time
Location
WA-BREMERTON
  Expectations: - Provide a variety of routine tasks and direct patient care to support our patients and our clinical teams - Answer call lights and unit phone to assist with questions and concerns from patients and family members - Communicate, monitor and document pertinent patient information - Assist with admission, transfers, transporting, lifting, and discharge of patients - Make rounds and respond promptly to patients, families, and clinical team requests - Work effectively and collaboratively in a diverse and multi-cultural environment - Assist in organization, cleaning, and safety of the unit and patient rooms
Job ID
2021-152794
Department
Medical / Surgical / Telemetry
Shift
Night
Facility / Process Level : Name
CHI St. Luke's Brazosport
Employment Type
Per Diem
Location
TX-LAKE JACKSON
Provides direct patient care under the supervision of the licensed nursing staff within the scope of practice and according to established policy and procedure. Contributes to the safe and efficient operation of Nursing Services. ESSENTIAL KEY JOB RESPONSIBILITIES - Assists in providing direct patient care under the supervision of the licensed nursing staff. - Communicates effectively and appropriately. - Contributes to maintenance of a clean, safe environment to minimize hazards of infection or injury. - Contributes to the efficient operation of Nursing Services. - Demonstrates a commitment to growth and maintenance of competency. - Assists in delivering high quality health care services in a professional, compassionate, and courteous manner while respecting the dignity and individuality of each person who comes in contact with the organization by following the Standards of Excellence, the Standards of Behavior, and the Standards of Professional Appearance and Conduct. - Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served. - Other duties as assigned.
Job ID
2021-151242
Department
Medical / Surgical 4th
Shift
Night
Facility / Process Level : Name
CHI Saint Joseph London
Employment Type
Part Time
Location
KY-LONDON
Provides direct patient care under the supervision of the licensed nursing staff within the scope of practice and according to established policy and procedure. Contributes to the safe and efficient operation of Nursing Services. ESSENTIAL KEY JOB RESPONSIBILITIES - Assists in providing direct patient care under the supervision of the licensed nursing staff. - Communicates effectively and appropriately. - Contributes to maintenance of a clean, safe environment to minimize hazards of infection or injury. - Contributes to the efficient operation of Nursing Services. - Demonstrates a commitment to growth and maintenance of competency. - Assists in delivering high quality health care services in a professional, compassionate, and courteous manner while respecting the dignity and individuality of each person who comes in contact with the organization by following the Standards of Excellence, the Standards of Behavior, and the Standards of Professional Appearance and Conduct. - Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served. - Other duties as assigned.
Job ID
2020-147050
Department
Medical / Surgical Acute
Shift
Varied
Facility / Process Level : Name
CHI Saint Joseph London
Employment Type
Per Diem
Location
KY-LONDON
Provides direct patient care under the supervision of the licensed nursing staff within the scope of practice and according to established policy and procedure. Contributes to the safe and efficient operation of Nursing Services. ESSENTIAL KEY JOB RESPONSIBILITIES - Assists in providing direct patient care under the supervision of the licensed nursing staff. - Communicates effectively and appropriately. - Contributes to maintenance of a clean, safe environment to minimize hazards of infection or injury. - Contributes to the efficient operation of Nursing Services. - Demonstrates a commitment to growth and maintenance of competency. - Assists in delivering high quality health care services in a professional, compassionate, and courteous manner while respecting the dignity and individuality of each person who comes in contact with the organization by following the Standards of Excellence, the Standards of Behavior, and the Standards of Professional Appearance and Conduct. - Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served. - Other duties as assigned.
Job ID
2020-147056
Department
Medical / Surgical Acute - 5th Floor
Shift
Varied
Facility / Process Level : Name
CHI Saint Joseph London
Employment Type
Per Diem
Location
KY-LONDON
  Expectations: - Provide a variety of routine tasks and direct patient care to support our patients and our clinical teams - Answer call lights and unit phone to assist with questions and concerns from patients and family members - Communicate, monitor and document pertinent patient information - Assist with admission, transfers, transporting, lifting, and discharge of patients - Make rounds and respond promptly to patients, families, and clinical team requests - Work effectively and collaboratively in a diverse and multi-cultural environment - Assist in organization, cleaning, and safety of the unit and patient rooms
Job ID
2021-152793
Department
Medical / Surgical / Telemetry
Shift
Night
Facility / Process Level : Name
CHI St. Luke's Brazosport
Employment Type
Full Time
Location
TX-LAKE JACKSON
Expectations: - Provide a variety of routine tasks and direct patient care to support our patients and our clinical teams - Answer call lights and unit phone to assist with questions and concerns from patients and family members - Communicate, monitor and document pertinent patient information - Assist with admission, transfers, transporting, lifting, and discharge of patients - Make rounds and respond promptly to patients, families, and clinical team requests - Work effectively and collaboratively in a diverse and multi-cultural environment - Assist in organization, cleaning, and safety of the unit and patient rooms
Job ID
2021-153040
Department
Medical/Surgical Acute
Shift
Night
Facility / Process Level : Name
CHI St. Luke's Sugar Land Hospital
Employment Type
Full Time
Location
TX-SUGAR LAND
Expectations: - Provide a variety of routine tasks and direct patient care to support our patients and our clinical teams - Answer call lights and unit phone to assist with questions and concerns from patients and family members - Communicate, monitor and document pertinent patient information - Assist with admission, transfers, transporting, lifting, and discharge of patients - Make rounds and respond promptly to patients, families, and clinical team requests - Work effectively and collaboratively in a diverse and multi-cultural environment - Assist in organization, cleaning, and safety of the unit and patient rooms
Job ID
2021-153039
Department
Medical/Surgical Acute
Shift
Night
Facility / Process Level : Name
CHI St. Luke's Sugar Land Hospital
Employment Type
Full Time
Location
TX-SUGAR LAND
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