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The Patient Companion, under the direction of a Licensed Practitioner, assists in providing a safe and therapeutic environment for the patient who requires close monitoring and/or may be confused, impulsive, or at risk for injury. The Patient Companion will follow assigned duties and responsibilities as directed by the Registered Nurse and in alignment with CHI Health policy and procedures. Provides services which encompass the spiritual, physiological, social, and psychological aspects of care of the sick, prevention of disease, or conservation of health. The position contributes to the mission and core values of CHI Health.   ESSENTIAL KEY JOB RESPONSIBILITIES 1. Patient Companion is an assigned staff member whose purpose is to ensure the safety of the patient. 2. Under the direction and supervision of the Registered Nurse, participates in providing a safe and therapeutic environment for the patient who is confused, impulsive, unable to perform teach back, unable to understand, or at risk for self-harm or injury. 3. Documents per policy in the healthcare record. 4. Demonstrates personal and professional responsibility for ongoing development, practice, and education. Maintains a safe work environment. Fosters a collaborative environment in support of the patient care. 5. Sets priorities for response and communicates with appropriate personnel. 6. Responds appropriately in emergency situations as support for clinical staff.
Job ID
2020-117309
Department
Patient Sitter
Shift
Night
Facility / Process Level : Name
CHI Health Immanuel
Employment Type
Full Time
Location
NE-OMAHA
Job Summary / Purpose This position contributes to the fulfillment of the CHI Health mission and vision by working closely with leadership to strategically identify Patient Experience needs for CHI Health.  Responsible for supporting system-wide programs, initiatives, projects and interventions focused on ensuring that our patient’s experience is consistent and exceptional. The Patient Experience Coach will work closely with hospital leaders to identify, prioritize and plan improvement efforts through data analysis and observation.  Essential Key Job Responsibilities - Provide internal coaching and consulting to hospital leadership and frontline staff in order to drive patient experience improvement/goals. - Interprets patient experience performance through survey data and patient/family complaint trends to provide in-depth, proactive consultation, coaching and improvement tactics to leaders, physicians and staff. - Regularly observes workflow of front line staff and provides recommendations for improvement when appropriate. Must be comfortable with coaching in the moment when appropriate. - Perform data analyses and process observations in key hospital service line areas (i.e. inpatient, outpatient, ED, etc.) in order to identify and address current service performance gaps. - Provide recommendations action plans to local leadership regarding data analysis and observations. - Assist leaders in development and cost-effective implementation of strategies aimed at maximizing patient experience and ensure they possess the necessary tools and support to do so. - Participate in patient experience team meetings and other action committees to provide support, feedback and guidance. - Assist leaders in the development of improvement action plans; researches, reviews, and recommends evidence-based practices for patient experience and service recovery as appropriate. - Prepare reports and presentations that depict performance trends in an easy to consume and understand format.  
Job ID
2021-161741
Department
Patient Experience
Shift
Day
Facility / Process Level : Name
CHI Health Immanuel
Employment Type
Full Time
Location
NE-OMAHA
Facilitates internal transfers, and incoming/outgoing transfers; Ensures the transfer laws and the Hospital policies are followed properly on patients requiring emergent medical care and/or bed placement. Must also have extensive knowledge of various HMO's, POS's, PPO's, commercial and governmental payers, and be familiar with the Hospital's contract agreements with third party payer agreements.   - Responsible for collecting demographic and financial information on incoming transfers and completes registration in the hospital system - Adhere to Federal/State statutes that govern medical emergency transfers and enforce the time requirements mandated by the State of these transfers - Ensure that non-emergent (private pay and/or out-of-network) patients meet the hospital's admitting criteria - Confirm that patients are admitted to the appropriate level of care. Coordinate with Patient Flow Coordinator (PFC) to pre-screen patients prior to transfer - Coordinate transfers with other departments to ensure patients' outpatient tests/procedures are scheduled - Coordinate with Memorial-Hermann Air Traffic Control all helicopters landing and ensure that the medical staff is on the helipad to meet the helicopter - Responsible for verifying the hospital census and ensure that all patients are being charged the appropriate level of care - Ensure the quality of patient admissions to the hospital by obtaining accurate demographic and clinical information in a timely and efficient manner on all patients being bedded. This includes direct admits, intra and inter-hospital transfers, surgery patients, etc. observation, inpatient, and outpatient-in-a-bed status - Monitor Bed Central system to make appropriate bed assignments and authorize or deny all in-house transfer requests to these patients by following the hospital procedures and infection Control guidelines - Check the bed status and patient type and, if necessary, changes the accommodation code or patient type for billing purposes - Review reports to ensure that the appropriate room charges are captured as required by federal/State requirements.
Job ID
2021-163517
Department
Paramedic
Shift
Evening
Facility / Process Level : Name
CHI St. Luke's Health
Employment Type
Full Time
Location
TX-HOUSTON
Facilitates internal transfers, and incoming/outgoing transfers; Ensures the transfer laws and the Hospital policies are followed properly on patients requiring emergent medical care and/or bed placement. Must also have extensive knowledge of various HMO's, POS's, PPO's, commercial and governmental payers, and be familiar with the Hospital's contract agreements with third party payer agreements.   1. Responsible for collecting demographic and financial information on incoming transfers and completes registration in the hospital system 2. Adhere to Federal/State statutes that govern medical emergency transfers and enforce the time requirements mandated by the State of these transfers 3. Ensure that non-emergent (private pay and/or out-of-network) patients meet the hospital's admitting criteria 4. Confirm that patients are admitted to the appropriate level of care. Coordinate with Patient Flow Coordinator (PFC) to pre-screen patients prior to transfer 5. Coordinate transfers with other departments to ensure patients' outpatient tests/procedures are scheduled 6. Coordinate with Memorial-Hermann Air Traffic Control all helicopters landing and ensure that the medical staff is on the helipad to meet the helicopter 7. Responsible for verifying the hospital census and ensure that all patients are being charged the appropriate level of care 8. Ensure the quality of patient admissions to the hospital by obtaining accurate demographic and clinical information in a timely and efficient manner on all patients being bedded. This includes direct admits, intra and inter-hospital transfers, surgery patients, etc. observation, inpatient, and outpatient-in-a-bed status 9. Monitor Bed Central system to make appropriate bed assignments and authorize or deny all in-house transfer requests to these patients by following the hospital procedures and infection Control guidelines 10. Check the bed status and patient type and, if necessary, changes the accommodation code or patient type for billing purposes 11. Review reports to ensure that the appropriate room charges are captured as required by federal/State requirements.
Job ID
2020-143517
Department
Paramedic
Shift
Varied
Facility / Process Level : Name
CHI St. Luke's Health
Employment Type
Part Time
Location
TX-HOUSTON
Position Summary Supports the delivery of safe, cost-efficient patient care in the Emergency Department by performing a variety of helpful Functions as delegated by the RN or Physician.  Performs selected diagnostic and therapeutic tests and procedures.  Provides assistance in transporting, transferring, lifting, and manual assistance with patient care. The function Performs general clerical support to the unit, as well as Performs cleaning Functions in patient care unit.      Principal Duties and Accountabilities: - Responsible for collecting demographic and financial information on incoming transfers and completes registration in the hospital system - Adhere to Federal/State statutes that govern medical emergency transfers and enforce the time requirements mandated by the State of these transfers - Ensure that non-emergent (private pay and/or out-of-network) patients meet the hospital's admitting criteria - Confirm that patients are admitted to the appropriate level of care. Coordinate with Patient Flow Coordinator (PFC) to pre-screen patients prior to transfer - Coordinate transfers with other departments to ensure patients' outpatient tests/procedures are scheduled - Coordinate with Memorial-Hermann Air Traffic Control all helicopters landing and ensure that the medical staff is on the helipad to meet the helicopter - Responsible for verifying the hospital census and ensure that all patients are being charged the appropriate level of care - Ensure the quality of patient admissions to the hospital by obtaining accurate demographic and clinical information in a timely and efficient manner on all patients being bedded. This includes direct admits, intra and inter-hospital transfers, surgery patients, etc. observation, inpatient, and outpatient-in-a-bed status - Monitor Bed Central system to make appropriate bed assignments and authorize or deny all in-house transfer requests to these patients by following the hospital procedures and infection Control guidelines - Check the bed status and patient type and, if necessary, changes the accommodation code or patient type for billing purposes - Review reports to ensure that the appropriate room charges are captured as required by federal/State requirements.
Job ID
2021-162657
Department
Accountable Care Organization
Shift
Night
Facility / Process Level : Name
CHI St. Luke's Health
Employment Type
Full Time
Location
TX-HOUSTON
GENERAL SUMMARY: The patient flow Rep collaborates with nursing and ancillary departments to ensure appropriate placement of patients based on diagnosis, physician preference with consideration of bed availability at both MercyOne Des Moines/West Des Moines campuses. Responsible for monitoring census capacity and alerting the leadership team upon thresholds for activation of Peak Capacity Plan level activation. Responsible for bed flow functions including bed ordering, appropriate room assignments, assisting with direct admit requests and maintaining accurate bed availability information.  This job description covers the most significant duties performed, but does not exclude other occasional work assignments not mentioned.     ESSENTIAL FUNCTIONS: - Maintains knowledge of floor specialty and physician preferences related to patient placement - Aide with creation and updating of Clinical Road Maps and Patient Placement protocols - Communicate and coordinate high priority patient movement and navigate barriers to patient placement - Utilizes knowledge of current census information and potential inpatient bed needs to project accurate and appropriate placement of incoming patients. - Act as an expert and Super-User for Bed Management software platform - Assists with Transfer Center calls and communicating priorities to transfer center RNs. - Details hand-off of information to next shift related to pending bed activity, admissions, discharges and transfers - Mentors new employees - Maintains knowledge of level of care change processes - Efficiently uses electronic bed tracking system, electronic health records   MARGINAL FUNCTIONS: - General office duties of filing, data retrieval and computer use
Job ID
2021-158687
Department
Patient Placement
Shift
Night
Facility / Process Level : Name
MercyOne Des Moines Medical Center
Employment Type
Part Time
Location
IA-DES MOINES
GENERAL SUMMARY: Responsible for bed flow functions including bed ordering, appropriate room assignments, assisting with direct admit requests and maintaining accurate bed availability information.  This job description covers the most significant duties performed, but does not exclude other occasional work assignments not mentioned.   ESSENTIAL FUNCTIONS: - Maintains knowledge of floor specialty and physician preferences related to patient placement - Details hand-off of information to next shift related to pending bed activity, admissions, discharges and transfers - Mentors new employees - Maintains knowledge of level of care change processes - Efficiently uses electronic bed tracking system, electronic health records   MARGINAL FUNCTIONS: - General office duties of filing, data retrieval and computer use
Job ID
2021-158685
Department
Patient Placement
Shift
Day
Facility / Process Level : Name
MercyOne Des Moines Medical Center
Employment Type
Part Time
Location
IA-DES MOINES
GENERAL SUMMARY: Responsible for bed flow functions including bed ordering, appropriate room assignments, assisting with direct admit requests and maintaining accurate bed availability information.  This job description covers the most significant duties performed, but does not exclude other occasional work assignments not mentioned.   ESSENTIAL FUNCTIONS: - Maintains knowledge of floor specialty and physician preferences related to patient placement - Details hand-off of information to next shift related to pending bed activity, admissions, discharges and transfers - Mentors new employees - Maintains knowledge of level of care change processes - Efficiently uses electronic bed tracking system, electronic health records   MARGINAL FUNCTIONS: - General office duties of filing, data retrieval and computer use
Job ID
2021-158683
Department
Patient Placement
Shift
Day
Facility / Process Level : Name
MercyOne Des Moines Medical Center
Employment Type
Full Time
Location
IA-DES MOINES
GENERAL SUMMARY: Responsible for bed flow functions including bed ordering, appropriate room assignments, assisting with direct admit requests and maintaining accurate bed availability information.  This job description covers the most significant duties performed, but does not exclude other occasional work assignments not mentioned.   ESSENTIAL FUNCTIONS: - Maintains knowledge of floor specialty and physician preferences related to patient placement - Details hand-off of information to next shift related to pending bed activity, admissions, discharges and transfers - Mentors new employees - Maintains knowledge of level of care change processes - Efficiently uses electronic bed tracking system, electronic health records   MARGINAL FUNCTIONS: - General office duties of filing, data retrieval and computer use
Job ID
2021-158682
Department
Patient Placement
Shift
Night
Facility / Process Level : Name
MercyOne Des Moines Medical Center
Employment Type
Full Time
Location
IA-DES MOINES
Position Responsibilities: - Assess bed demand, status, and flow of patients through the hospital to include changes in level of care, Transfer Center, Emergency Department, Minor Emergency Centers, Day Surgery, Cath Lab, direct admits, and any other point of entry into the hospital    - Facilitate timely discharges through the collaboration with physicians, nurses, and Centers for Integrated Care    - Intervene appropriately in decision making on patient placement, transfers and discharges based on patient care needs and level of care criteria    - Obtain clinical reports from transferring floor or referring hospital to determine if the patient meets the level of care requested    - Familiarity with government regulations, TMF, HCFA, to ensure compliance for level of care    - Identify level of care, based on established governmental, non-governmental and hospital guidelines for emergent and non-emergent admissions 
Job ID
2021-161017
Department
Other Unassigned Costs
Shift
Varied
Facility / Process Level : Name
CHI St. Luke's Health
Employment Type
Per Diem
Location
TX-HOUSTON
Oversees the patient care units, evaluation of continuous quality improvement, and compliance with hospital policies and procedures and governmental regulations.   Expectations: - Assess bed demand, status, and flow of patients through the hospital to include changes in level of care, Transfer Center, Emergency Department, Minor Emergency Centers, Day Surgery, Cath Lab, direct admits, and any other point of entry into the hospital - Facilitate timely discharges through the collaboration with physicians, nurses, and Centers for Integrated Care - Intervene appropriately in decision making on patient placement, transfers and discharges based on patient care needs and level of care criteria - Obtain clinical reports from transferring floor or referring hospital to determine if the patient meets the level of care requested - Familiarity with government regulations, TMF, HCFA, to ensure compliance for level of care - Identify level of care, based on established governmental, non-governmental and hospital guidelines for emergent and non-emergent admissions
Job ID
2021-161016
Department
Paramedic
Shift
Evening
Facility / Process Level : Name
CHI St. Luke's Health
Employment Type
Per Diem
Location
TX-HOUSTON
POSITION SUMMARY Oversees the patient care units, evaluation of continuous quality improvement, and compliance with hospital policies and procedures and governmental regulations. POSITION RESPONSIBILITIES 1. Assess bed demand, status, and flow of patients through the hospital to include changes in level of care, Transfer Center, Emergency Department, Minor Emergency Centers, Day Surgery, Cath Lab, direct admits, and any other point of entry into the hospital 2. Facilitate timely discharges through the collaboration with physicians, nurses, and Centers for Integrated Care 3. Intervene appropriately in decision making on patient placement, transfers and discharges based on patient care needs and level of care criteria 4. Obtain clinical reports from transferring floor or referring hospital to determine if the patient meets the level of care requested 5. Familiarity with government regulations, TMF, HCFA, to ensure compliance for level of care 6. Identify level of care, based on established governmental, non-governmental and hospital guidelines for emergent and non-emergent admissions
Job ID
2021-164108
Department
Patient Placement
Shift
Day
Facility / Process Level : Name
CHI St. Luke's Health
Employment Type
Full Time
Location
TX-HOUSTON
Job Summary:   This role is responsible for tracking patient placement needs and current availability and for making department bed assignments (e.g., emergency department, critical care, PCU, med/surg, external transfers, etc.) based on existing policies, standards and procedures applicable to the assigned hospital. Patient placement assignments are made in coordination with the Mission Control Patient Placement RN, patient care unit Charge RNs, providers or other healthcare personnel as appropriate. The duties involve maintaining constant awareness of patient admissions, transfers, clinical status, and discharge information to ensure that bottlenecks are addressed and bed utilization is maximized. When hospitals are at full capacity, an incumbent acts as the key resource to keep all CHI Franciscan facilities aware of the situation and the plan of action to address/resolve. Updated information is obtained through observation of Mission Control Tiles, reports, direct communication and/or other communication resources. An incumbent communicates patient bed changes to all the involved departments and is responsible for keeping automated systems accurate with respect to patient bed locations and status. Work requires knowledge of medical terminology and clinical diagnoses sufficient to make preliminary determinations of appropriate bed assignments, but recommendations are discussed with Mission Control Patient Placement RN, Charge RN, provider, or other appropriate healthcare staff before implementation.   Essential Job Functions: - Reviews Mission Control Tiles to identify anticipated patient admissions and discharges and determine available bed count for the assigned hospital. - Plans for and coordinates patient placement/bed utilization for CHI Franciscan, in coordination with Mission Control Patient Placement RN, Clinical Expeditor(s), Transfer Center staff, Charge RNs, nursing units, Emergency Department staff, and providers; maximizes bed utilization within scope of position and facilitates the timely coordination of bed assignments and patient flow; assures prompt and appropriate patient placement per established standards. - Attends daily meetings held to discuss census status, needs and issues; debriefs Patient Placement RN and/or Hospital Supervisors identifying critical patients, discharges, patient issues, etc. - Communicates with, and serves as liaison between, Transfer Center staff, nursing units, providers, medical staff, support staff, and patients to facilitate patient flow and keep appropriate parties up-to-date on relevant information.
Job ID
2021-157673
Department
Patient Placement
Shift
Night
Facility / Process Level : Name
CHI Franciscan
Employment Type
Part Time
Location
WA-GIG HARBOR
Full Time, Night Shift, Saint Joseph Main, Patient Placement
Job ID
2021-152766
Department
Patient Placement
Shift
Night
Facility / Process Level : Name
CHI Saint Joseph Health System
Employment Type
Full Time
Location
KY-LEXINGTON
The Access Care Representative is responsible for facilitating a positive patient experience through friendly coordination and advocacy in terms of reception, registration and other interactions during the patient's stay in the facility. Duties include assisting in proper identification of the patient, collection of patient demographics information, financial counseling, coordination with the hospital's bed assignment process as well as anticipating and responding to the non-clinical needs of patients and their families. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time.   Position Summary:   Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process.   In order to ensure appropriate reimbursement for services rendered, primary duties include: - Appropriate patient identification - Collecting accurate and thorough patient demographic data - Obtaining insurance information and verifying eligibility and benefits - Determining and collecting patient financial liability - Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance   The Patient Registration Representative adheres to the organization’s policies and procedures for resolution of patient financial liability.   Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities
Job ID
2021-165803
Department
ED Patient Registration
Shift
Night
Facility / Process Level : Name
St Mary Medical Center - Long Beach
Employment Type
Part Time
Location
CA-LONG BEACH
Position Summary: Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include: - Appropriate patient identification - Collecting accurate and thorough patient demographic data - Obtaining insurance information and verifying eligibility and benefits - Determining and collecting patient financial liability - Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance.    The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.    
Job ID
2021-157215
Department
Patient Registration
Shift
Varied
Facility / Process Level : Name
California Hospital Medical Center
Employment Type
Per Diem
Location
CA-LOS ANGELES
Job Summary: This job is responsible for transporting patient and equipment between departments/locations. Provides with basic aspects of patient care, patient mobility and maintenance of equipment under the direction of a Registered Nurse in a defined care team. Contributes to the delivery of patient focused care.   Essential Duties: - Assists with cleaning of equipment and maintenance of department; may exchange oxygen tanks and/or attach IV’s to wheelchairs or gurneys as necessary. - Escorts patient at the time of discharge from their room to personal transportation. - Maintains a safe work and patient environment, adhering to the hospital’s Safety, Risk Management, Regulatory Standards and infection prevention. - Provide Client and Patient Relations. - Performs basic life support, gives assistance to medical staff during emergencies, and may respond to hospitals codes. - Performs basic patient care activities, based on skill, ability and limitations of scope of practice, as directed by management and/or nursing staff. - Transports patients to and from nursing units and ancillary departments in a manner conducive to patient safety and comfort, including special needs.
Job ID
2021-167776
Department
Patient Transportation
Shift
Day
Facility / Process Level : Name
CHI Franciscan St. Michael Medical Center
Employment Type
Part Time
Location
WA-SILVERDALE
Job Summary: This job is responsible for transporting patient and equipment between departments/locations. Provides with basic aspects of patient care, patient mobility and maintenance of equipment under the direction of a Registered Nurse in a defined care team. Contributes to the delivery of patient focused care.   Essential Duties: - Assists with cleaning of equipment and maintenance of department; may exchange oxygen tanks and/or attach IV’s to wheelchairs or gurneys as necessary. - Escorts patient at the time of discharge from their room to personal transportation. - Maintains a safe work and patient environment, adhering to the hospital’s Safety, Risk Management, Regulatory Standards and infection prevention. - Provide Client and Patient Relations. - Performs basic life support, gives assistance to medical staff during emergencies, and may respond to hospitals codes. - Performs basic patient care activities, based on skill, ability and limitations of scope of practice, as directed by management and/or nursing staff. - Transports patients to and from nursing units and ancillary departments in a manner conducive to patient safety and comfort, including special needs.
Job ID
2021-167775
Department
Patient Transportation
Shift
Day
Facility / Process Level : Name
CHI Franciscan St. Michael Medical Center
Employment Type
Full Time
Location
WA-SILVERDALE
Job Summary: This job is responsible for transporting patient and equipment between departments/locations.  Provides with basic aspects of patient care, patient mobility and maintenance of equipment under the direction of a Registered Nurse in a defined care team.  Contributes to the delivery of patient focused care.   Essential Duties: - Assists with cleaning of equipment and maintenance of department; may exchange oxygen tanks and/or attach IV’s to wheelchairs or gurneys as necessary. - Escorts patient at the time of discharge from their room to personal transportation. - Maintains a safe work and patient environment, adhering to the hospital’s Safety, Risk Management, Regulatory Standards and infection prevention. - Provide Client and Patient Relations. - Performs basic life support, gives assistance to medical staff during emergencies, and may respond to hospitals codes. - Performs basic patient care activities, based on skill, ability and limitations of scope of practice, as directed by management and/or nursing staff. - Transports patients to and from nursing units and ancillary departments in a manner conducive to patient safety and comfort, including special needs. 
Job ID
2021-167757
Department
Patient Transportation
Shift
Evening
Facility / Process Level : Name
CHI Franciscan St. Michael Medical Center
Employment Type
Full Time
Location
WA-SILVERDALE
- Assumes responsibility for safe patient transport from point of pick up of patient to delivery to the receiving department or discharge. - Prepares for and carries out transport of patients, patient belongings, equipment, supplies and medical records to and from departments.  - Transfers patients to/from cart/bed/wheelchair using correct and safe equipment and techniques. Assists with patient lifts/moves as requested by Mercy staff. - Documents work activities according to policy and procedure. - Responds appropriately to patient requests and according to policy and procedure if these exist. - Observes and reports pertinent patient and family information to clinical/testing site personnel to promote patient safety and according to policy including IV pump alarms. - Provides appropriate information and directions to visitors, patients and staff as needed. - Cleans and stores equipment properly. - Maintains the physical environment in a clean, well stocked and orderly manner. - Complies with OHSA/The Joint Commission, infection control, and other pertinent regulatory requirements and guidelines.  - Reports physical environment and safety issues to appropriate department or Safety Officer.  - Utilizes software, pagers, phone systems and other resources appropriately and according to policy and procedure to respond to requests for service in a timely manner. - Displays competency in location of department/floor/units through out the facility. - Demonstrates efficient use of supplies, time, and equipment.
Job ID
2021-167663
Department
Patient Transportation
Shift
Varied
Facility / Process Level : Name
MercyOne Des Moines Medical Center
Employment Type
Full Time
Location
IA-DES MOINES
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