Job Listings

JOB SUMMARY - The occupational therapist (OT) delivers quality therapy services to patients by performing evaluations and developing individual treatment plans and goals to maximize functional outcomes. The OT is responsible for maintaining standards of professional and ethical practice following the guidelines of the State of Texas Board of Examiners for Occupational Therapy. The OT actively participates in discharge planning, implements the treatment program, and reassesses treatment results. Services are delivered within the framework of an interdisciplinary team approach, including significant others, and the patient. These services are delivered in compliance with St. Joseph Health's mission, ethical standards, and policies and procedures.  ACCOUNTABILITIES - ESSENTIAL - Evaluates/assesses patients in a systematic and thorough manner; establishes appropriate treatment plans and goals within specified time frames; administers appropriate treatments to patients; knowledge and skill in therapeutic exercises, modalities, rehab equipment, manual techniques, transfers and ADL.s - Maintains timely and accurate medical records; records legibly in patient charts; completes reports in an organized, thorough and timely manner. - Fosters communication with other therapists, physicians, nurses, volunteers, patients and families and other hospital personnel to establish department support; attends and provides quality input to team conferences, departmental meetings, and other hospital meetings. - Instruction and supervision in patient care of OT assistants, rehabilitation technicians and student affiliates in a respectful, courteous and consistent manner; assist in performance appraisals of current/new personnel or students. - Completes all patient and family education; provides information on outside resources to meet the patient's specific needs. - Attends department and hospital inservices; attends one seminar/conference annually. - Assists with teaching/training of new/current personnel. - Performs other duties as assigned to meet the organization`s needs.

- Evaluation/Assessment - Performs evaluation/assessment using critical judgement and clinical decision making. - Accurately documents and interprets findings from evaluation/assessment.       - Coordinates objective test procedures, patient history and subjective information. - Understands the importance of physiologic and social information provided in the patient's record and its impact on treatment and expected outcomes. - Provides ongoing evaluation/assessment. - Ensures completion of the Initial Evaluation and Discharge Summary according to department and hospital policy. - Maintains patient progress notes according to department and hospital policy. - Establishes and maintains plan of care - Utilizes information about patients pre admit/pre occurrence status to establish goals and develop treatment plan. - Develops occupational therapy treatment plan to support the patient’s goals and is reasonable given the identified problems or deficits. - Evaluates and documents the patient’s response to the treatment plan and makes changes as appropriate.  Alters FIM Scores as appropriate. - Maintaining Patient Treatments - Obtains or verifies all physician orders for procedures/therapies. - Ensures patient’s informed consent of procedures and therapies. - Assures the presence of appropriate supplies/equipment to perform ordered procedure/therapies. - Performs or assist in therapeutic treatment or procedures according to protocol, standards and department policy. - Performs ongoing comprehensive patient assessment and documentation during therapeutic procedures. - Evaluates and documents the patient’s response to therapy through progress or lack of progress. - Monitors the patient care record for information on the patient's condition, discharge plan and other multi - disciplinary care givers notes that are pertinent to the ongoing occupational therapy being provided. - Coordinates and documents communication between patient, patient’s family, and the multi disciplinary team to support the treatment plan. - Ensures effective and wise use of resources, monitoring for cost containment. - Teaching - Assesses the patients and significant other’s knowledge base, ability and readiness to learn based on their developmental age. - Identifies and utilizes multi disciplinary team members to provide comprehensive education for patient, self and others. - Incorporates teaching principles and methods appropriate to knowledge base, ability and readiness to learn and based on developmental age. - Demonstrates knowledge in area of teaching and available resources for patients, student interns and staff education. - Documents ongoing or completion of patient instruction/education in the patient record. - Documents student intern or staff education as per facility and department policy. - Evaluates the teaching process. - Leadership - Participates in peer review. - Provides learning opportunities and contributes to the orientation of team members, per diem personnel and students. - Identifies and implements educational opportunities for the staff. - Serves as a clinical instructor and role model for new employees and students. - Utilizes conflict resolution to promote a cohesive team. - Delegates tasks based on patient load, staffing, patient acuity and departmental needs.

The Occupational Therapist provides occupational therapy services in development, implementation, and coordination of the occupational therapy program; screens and evaluates. Provides therapeutic intervention for individuals identified with disabilities that interfere with their ability to perform daily life activities. Evaluates, plans and Implements occupational therapy treatment programs according to physician referral, and/or plan of care. Designs programs to meet the patient’s physical, psychological, and age specific needs; performs evaluations, tests, and measurements of functional status, neuromuscular, musculo-skeletal, cognitive/perceptual, and sensory/psychological functions.

Occupational Therapist (OT) delivers quality therapy services to patients by performing evaluations and developing individual treatment plans and goals to maximize functional outcomes. Services are delivered to both inpatients and outpatients of all ages within the framework of an interdisciplinary team approach including the patient, significant others and medical professionals. This position supports the mission, vision, and philosophy of CommonSpirit Health.   - Evaluates/assesses patients in a systematic and thorough manner; establishes appropriate treatment plans and goals within specified time frames; administers appropriate treatments; knowledge and skill in therapeutic exercises, modalities, rehab equipment, manual techniques, transfers, and ADLs - Interprets orders from physicians and other referral sources. - Fosters communication with other therapists, physicians, nurses, and other hospital personnel to establish appropriate care.   - Completes all patient and family education; provides information on outside resources to meet the patient’s specific needs. - Recommend special equipment, such as wheelchairs and eating aids, and instruct patients on how to use that equipment. - Records all care information concisely, accurately and completely, in a timely manner, in the appropriate format and on the appropriate forms - Maintains order, stock, and cleanliness of all areas in the department - Practices safe work habits, compliance with safety rules and regulations, and adheres to safety policies - Utilizes resources appropriately and follows facility guidelines, policies, and procedures related skills: rehabilitation, acute care, outpatient, inpatient, evidence based practice, research, promoting independence, meaningful occupations, patients' functional ability, daily routines and roles, therapist, rehab, trainer, therapeutic, recovery, patient care, occupational therapy, treatment planning   #missioncritical

Position Summary: Under the direction of the Market Director of Rehabilitation Services Provides, the Occupational Therapist screens, evaluates, and provides therapeutic intervention for individuals identified with disabilities that interfere with their ability to perform daily life activities. Must possess professional judgment and clinical knowledge to develop individualized programs and work collaboratively with all members of the Rehabilitation Services Team. Exercises independent judgment and decision making within the limitations and scope of practice. Displays professional, safe conduct in all interactions. Maintains positive working relationships with staff, other departments, physicians and peers. Displays conduct in support of CHI St. Luke’s Health Memorial Mission & Vision.   Position Responsibilities: - Quality – completes work with accuracy and thoroughness. - Productivity – efficiently utilizes time in accomplishing work. - Customer Focus – lives organizational and departmental service standards. - Reliability – completes tasks assigned; follows up as needed. - Availability – meets attendance standards; is punctual; works when needed. - Decision Making – displays sound judgment; works with minimal supervision. - Initiative – seeks out productive duties in absence of guidance; is a self-starter. - Adheres to Policy – follows CHI St. Luke’s Memorial rules, policies, procedures and guidelines. - Interpersonal Relationships – cooperates, communicates and works well with others. - Professionalism – represents CHI St. Luke’s Memorial positively in actions and appearance. - Evaluates, plans and Implements occupational therapy treatment programs according to physician referral, and/or plan of care. Designs programs to meet the patient’s physical, psychological, and age specific needs; Performs evaluations, tests, and measurements of functional status, neuromuscular, musculoskeletal, cognitive/perceptual, and sensory /psychological functions. - Works collaboratively with all members of the interdisciplinary team, other departments and disciplines to assure patients and customer’s needs are met in a timely manner; encourages the active participation of the patient and/or family in goal setting and patient/family training/education. - Completes all necessary documentation as outlined by departmental policy and documentation review. This includes, but is not limited to patient care charting, charge entry, completing peer chart and peer reviews, and documenting on daily schedule. - Coordinates care of patients with other departmental and organizational activities in a manner that fosters a positive professional image consistent with the departmental and hospital goals and mission statement. This includes, but is not limited to, discharge planning, participation in care conferences, interdisciplinary rounds, collaborative practice groups, the student program and community endeavors. - Assigns, supervises and reviews the care of patients and duties of the Certified Occupational Therapy Assistant and Therapy Technician. - Promotes and supports positive and professional customer service, while interacting with clients, guests and hospital personnel. Works collaboratively with all members of the interdisciplinary team, other departments and disciplines to assure patients and customer’s needs are met in a timely manner. - Encourages the active participation of the patient and/or family in goal setting and patient/family training/education. - Provides positive and constructive feedback to enhance departmental operations. - Utilizes available information management systems to support departmental and hospital goals. This includes utilization of hospital wide e-mail, information announcements, policies, education, charge entry, and accessing patient care related information. Access and use of information will meet hospital and information management guidelines. - Demonstrates tact and professionalism in working and communicating with patients/families, physicians, other members of the rehabilitation team, and other employees of the healthcare system. - As a member of the Rehabilitation Services Team, ensures that the patient/family is satisfied with the rehabilitation services provided any that any issue that arises is addressed and resolved promptly. - Complies with and develops efficient and creative ways to maintain departmental productivity standards. - Adheres to CHI St. Luke’s Health Memorial policies, including but not limited to “CHI Values & Ethics at Work”, HIPPA, PHI, ePHI, Privacy Rule, and confidentiality. - Maintains safe work habits; adheres to safety rules; immediately reports any unsafe condition; immediately reports any incident / injury. - Supports department-based goals and contributes to the success of the organization. Complies with hospital policies and procedures; attends required in – services, education and training. - Performs duties in accordance with that of hospital policies and procedures, and regulatory agency guidelines. - Wears identification badge and clocks in appropriately. - Demonstrates a willingness to follow the chain of command, regularly channels suggestions, criticisms and complaints to the appropriate person. - Performs other duties as assigned.  

For a patients who need help building or restoring daily living skills, their Occupational Therapist means the world to them. Our OT’s work hard to develop their patient’s skills to promote general independence and meet/exceed goals and needs. We have the best Occupational Therapy professionals in the business. No, really, we do. If you are a passionate OT who is ready to join an organization who cares for you the way you care for your patients, here we are. What you’ll do: - Test, evaluate, and analyze our patient’s physical and mental abilities using medical data to determine realistic rehabilitation goals - Plan, organize, and conduct occupational therapy programs - Select activities that will help individuals learn work and life-management skills - Consult with rehabilitation team to select activity programs or coordinate occupational therapy with other therapeutic activities

For a patients who need help building or restoring daily living skills, their Occupational Therapist means the world to them. Our OT’s work hard to develop their patient’s skills to promote general independence and meet/exceed goals and needs. We have the best Occupational Therapy professionals in the business. No, really, we do. If you are a passionate OT who is ready to join an organization who cares for you the way you care for your patients, here we are. What you’ll do: - Test, evaluate, and analyze our patient’s physical and mental abilities using medical data to determine realistic rehabilitation goals - Plan, organize, and conduct occupational therapy programs - Select activities that will help individuals learn work and life-management skills - Consult with rehabilitation team to select activity programs or coordinate occupational therapy with other therapeutic activities

For a patients who need help building or restoring daily living skills, their Occupational Therapist means the world to them. Our OT’s work hard to develop their patient’s skills to promote general independence and meet/exceed goals and needs. We have the best Occupational Therapy professionals in the business. No, really, we do. If you are a passionate OT who is ready to join an organization who cares for you the way you care for your patients, here we are. What you’ll do: - Test, evaluate, and analyze our patient’s physical and mental abilities using medical data to determine realistic rehabilitation goals - Plan, organize, and conduct occupational therapy programs - Select activities that will help individuals learn work and life-management skills - Consult with rehabilitation team to select activity programs or coordinate occupational therapy with other therapeutic activities

Under general supervision the Office Assistant performs front office processes associated with patient check-in, check-out, scheduling, referrals, and electronic medical records.  Administers and supports the clinic’s billing, and insurance functions, in accordance with internal standards and procedures, and regulatory requirements.

Under general supervision, performs front office processes associated with patient check-in, check-out, scheduling, referrals, and electronic medical records.  Administers and supports the clinic’s billing, and insurance functions, in accordance with internal standards and procedures, and regulatory requirements.   1. Perform patient check-in at the time of visit; interviews patients and completes all paperwork necessary to ensure the admitting process is efficient, and all clinic and regulatory policies are in compliance.  2. Copy/scan patient medical records, benefit/insurance information, and related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record system.  3. Perform patient check-out including pricing services, coding of procedures performed, and diagnosis on charge, to accurately support the need and documentation for each service.  4. Collect patient responsibility payments, and answer routine patient insurance and billing inquiries.  5. Answer phone calls, confirm next day appointments, ensure insurance coverage, and alert patients as to what documentation is needed, including details associated with time-of-service payment schedules.  6. Gather, verify, and process referrals, authorizations, and pre-certifications by working closely with physician(s), patients, and payers.  7. Coordinate scheduling with that of the practitioners’ schedules to ensure proper coverage of patient appointments and out-of-office calls.  8. Retrieve, file, and maintain charts and medical record documentation according to office protocol; coordinate copies of medical documentation with physician charges to support billing to third-party payers.  9. Manage the flow of interdepartmental, outgoing, and incoming mail.  10. Communicate requests and provide medical information to and from patient care providers in strict accordance with HIPPA and all policies and procedures.  11. Follow up with patients regarding the Missed Appointment Policy and send out the appropriate communications.  12. Perform other duties as assigned.

Under general supervision, performs front office processes associated with patient check-in, check-out, scheduling, referrals, and electronic medical records.  Administers and supports the clinic’s billing, and insurance functions, in accordance with internal standards and procedures, and regulatory requirements.   1. Perform patient check-in at the time of visit; interviews patients and completes all paperwork necessary to ensure the admitting process is efficient, and all clinic and regulatory policies are in compliance.  2. Copy/scan patient medical records, benefit/insurance information, and related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record system.  3. Perform patient check-out including pricing services, coding of procedures performed, and diagnosis on charge, to accurately support the need and documentation for each service.  4. Collect patient responsibility payments, and answer routine patient insurance and billing inquiries.  5. Answer phone calls, confirm next day appointments, ensure insurance coverage, and alert patients as to what documentation is needed, including details associated with time-of-service payment schedules.  6. Gather, verify, and process referrals, authorizations, and pre-certifications by working closely with physician(s), patients, and payers.  7. Coordinate scheduling with that of the practitioners’ schedules to ensure proper coverage of patient appointments and out-of-office calls.  8. Retrieve, file, and maintain charts and medical record documentation according to office protocol; coordinate copies of medical documentation with physician charges to support billing to third-party payers.  9. Manage the flow of interdepartmental, outgoing, and incoming mail.  10. Communicate requests and provide medical information to and from patient care providers in strict accordance with HIPPA and all policies and procedures.  11. Follow up with patients regarding the Missed Appointment Policy and send out the appropriate communications.  12. Perform other duties as assigned.

Under general supervision, performs front office processes associated with patient check-in, check-out, scheduling, referrals, and electronic medical records.  Administers and supports the clinic’s billing, and insurance functions, in accordance with internal standards and procedures, and regulatory requirements.   1. Perform patient check-in at the time of visit; interviews patients and completes all paperwork necessary to ensure the admitting process is efficient, and all clinic and regulatory policies are in compliance.  2. Copy/scan patient medical records, benefit/insurance information, and related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record system.  3. Perform patient check-out including pricing services, coding of procedures performed, and diagnosis on charge, to accurately support the need and documentation for each service.  4. Collect patient responsibility payments, and answer routine patient insurance and billing inquiries.  5. Answer phone calls, confirm next day appointments, ensure insurance coverage, and alert patients as to what documentation is needed, including details associated with time-of-service payment schedules.  6. Gather, verify, and process referrals, authorizations, and pre-certifications by working closely with physician(s), patients, and payers.  7. Coordinate scheduling with that of the practitioners’ schedules to ensure proper coverage of patient appointments and out-of-office calls.  8. Retrieve, file, and maintain charts and medical record documentation according to office protocol; coordinate copies of medical documentation with physician charges to support billing to third-party payers.  9. Manage the flow of interdepartmental, outgoing, and incoming mail.  10. Communicate requests and provide medical information to and from patient care providers in strict accordance with HIPPA and all policies and procedures.  11. Follow up with patients regarding the Missed Appointment Policy and send out the appropriate communications.  12. Perform other duties as assigned.

Under general supervision, performs front office processes associated with patient check-in, check-out, scheduling, referrals, and electronic medical records.  Administers and supports the clinic’s billing, and insurance functions, in accordance with internal standards and procedures, and regulatory requirements.   1. Perform patient check-in at the time of visit; interviews patients and completes all paperwork necessary to ensure the admitting process is efficient, and all clinic and regulatory policies are in compliance.  2. Copy/scan patient medical records, benefit/insurance information, and related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record system.  3. Perform patient check-out including pricing services, coding of procedures performed, and diagnosis on charge, to accurately support the need and documentation for each service.  4. Collect patient responsibility payments, and answer routine patient insurance and billing inquiries.  5. Answer phone calls, confirm next day appointments, ensure insurance coverage, and alert patients as to what documentation is needed, including details associated with time-of-service payment schedules.  6. Gather, verify, and process referrals, authorizations, and pre-certifications by working closely with physician(s), patients, and payers.  7. Coordinate scheduling with that of the practitioners’ schedules to ensure proper coverage of patient appointments and out-of-office calls.  8. Retrieve, file, and maintain charts and medical record documentation according to office protocol; coordinate copies of medical documentation with physician charges to support billing to third-party payers.  9. Manage the flow of interdepartmental, outgoing, and incoming mail.  10. Communicate requests and provide medical information to and from patient care providers in strict accordance with HIPPA and all policies and procedures.  11. Follow up with patients regarding the Missed Appointment Policy and send out the appropriate communications.  12. Perform other duties as assigned.

- Perform patient check-in at the time of visit, interview patients and complete all paperwork necessary to ensure the admitting process is efficient, and all clinic and regulatory policies are in compliance. - Copy/scan patient medical records, benefit/insurance information, and related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record system. - Perform patient check-out including pricing services to accurately support the need and documentation of each service. - Collect patient responsibility payments, and answer routine patient insurance and billing inquiries. - Answer phone calls, confirm next day appointments, ensure insurance coverage, and alert patients as to what documentation is needed, including details associated with time-of-service payment schedules. - Gather, verify, and process referrals, authorizations, and pre-certifications by working closely with physician(s), patients, and payers. - Coordinate scheduling with that of the practitioners’ schedules to ensure proper coverage of patient appointments and out-of-office calls. - Retrieve, file, and maintain charts and medical record documentation according to office protocol; coordinate copies of medical documentation with physician charges to support billing to third-party payers. - Manage the follow of interdepartmental, outgoing, and incoming mail. - Communicate requests and provide medical information to and from patient care providers in strict accordance with HIPPA and all policies and procedures. #missioncritical

Under general supervision, performs front office processes associated with patient check-in, check-out, scheduling, referrals, and electronic medical records.  Administers and supports the clinic’s billing, and insurance functions, in accordance with internal standards and procedures, and regulatory requirements Essential Key Job Responsibilities - Performs patient check-in at the time of visit; interviews patients and completes all paperwork necessary to ensure the admitting process is efficient, and all clinic and regulatory policies are in compliance. - Copy/scan patient medical records, benefit/insurance information, and related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record system - Perform patient check-out including pricing services, coding of procedures performed, and diagnosis on charge, to accurately support the need and documentation for each service. - Collect patient responsibility payments, and answer routine patient insurance and billing inquiries. - Answer phone calls, confirm next day appointments, ensure insurance coverage, and alert patients as to what documentation is needed, including details associated with time-of-service payment schedules. - Gather, verify, and process referrals, authorizations, and pre-certifications by working closely with physician(s), patients, and payers. - Coordinate scheduling with that of the practitioners’ schedules to ensure proper coverage of patient appointments and out-of-office calls. - Retrieve, file, and maintain charts and medical record documentation according to office protocol; coordinate copies of medical documentation with physician charges to support billing to third-party payers. - Manage the flow of interdepartmental, outgoing, and incoming mail. - Communicate requests and provide medical information to and from patient care providers in strict accordance with HIPPA and all policies and procedures. - Follow up with patients regarding the Missed Appointment Policy and send out the appropriate communications. Non-essential Job Responsibilities - Other duties as assigned by management

Under general supervision, performs front office processes associated with patient check-in, check-out, scheduling, referrals, and electronic medical records.  Administers and supports the clinic’s billing, and insurance functions, in accordance with internal standards and procedures, and regulatory requirements.     - Perform patient check-in at the time of visit; interviews patients and completes all paperwork necessary to ensure the admitting process is efficient, and all clinic and regulatory policies are in compliance. - Copy/scan patient medical records, benefit/insurance information, and related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record system. - Perform patient check-out including pricing services, coding of procedures performed, and diagnosis on charge, to accurately support the need and documentation for each service. - Collect patient responsibility payments, and answer routine patient insurance and billing inquiries. - Answer phone calls, confirm next day appointments, ensure insurance coverage, and alert patients as to what documentation is needed, including details associated with time-of-service payment schedules. - Gather, verify, and process referrals, authorizations, and pre-certifications by working closely with physician(s), patients, and payers. - Coordinate scheduling with that of the practitioners’ schedules to ensure proper coverage of patient appointments and out-of-office calls. - Retrieve, file, and maintain charts and medical record documentation according to office protocol; coordinate copies of medical documentation with physician charges to support billing to third-party payers. - Manage the flow of interdepartmental, outgoing, and incoming mail. - Communicate requests and provide medical information to and from patient care providers in strict accordance with HIPPA and all policies and procedures. - Follow up with patients regarding the Missed Appointment Policy and send out the appropriate communications. - Perform other duties as assigned.

Under general supervision, performs front office processes associated with patient check-in, check-out, scheduling, referrals, and electronic medical records.  Administers and supports the clinic’s billing, and insurance functions, in accordance with internal standards and procedures, and regulatory requirements.   1. Perform patient check-in at the time of visit; interviews patients and completes all paperwork necessary to ensure the admitting process is efficient, and all clinic and regulatory policies are in compliance. 2. Copy/scan patient medical records, benefit/insurance information, and related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record system. 3. Perform patient check-out including pricing services, coding of procedures performed, and diagnosis on charge, to accurately support the need and documentation for each service. 4. Collect patient responsibility payments, and answer routine patient insurance and billing inquiries. 5. Answer phone calls, confirm next day appointments, ensure insurance coverage, and alert patients as to what documentation is needed, including details associated with time-of-service payment schedules. 6. Gather, verify, and process referrals, authorizations, and pre-certifications by working closely with physician(s), patients, and payers. 7. Coordinate scheduling with that of the practitioners’ schedules to ensure proper coverage of patient appointments and out-of-office calls. 8. Retrieve, file, and maintain charts and medical record documentation according to office protocol; coordinate copies of medical documentation with physician charges to support billing to third-party payers. 9. Manage the flow of interdepartmental, outgoing, and incoming mail. 10. Communicate requests and provide medical information to and from patient care providers in strict accordance with HIPPA and all policies and procedures. 11. Follow up with patients regarding the Missed Appointment Policy and send out the appropriate communications. 12. Perform other duties as assigned.

Under general supervision, performs front office processes associated with patient check-in, check-out, scheduling, referrals, and electronic medical records.  Administers and supports the clinic’s billing, and insurance functions, in accordance with internal standards and procedures, and regulatory requirements.   - Perform patient check-in at the time of visit; interviews patients and completes all paperwork necessary to ensure the admitting process is efficient, and all clinic and regulatory policies are in compliance. - Copy/scan patient medical records, benefit/insurance information, and related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record system. - Perform patient check-out including pricing services, coding of procedures performed, and diagnosis on charge, to accurately support the need and documentation for each service. - Collect patient responsibility payments, and answer routine patient insurance and billing inquiries. - Answer phone calls, confirm next day appointments, ensure insurance coverage, and alert patients as to what documentation is needed, including details associated with time-of-service payment schedules. - Gather, verify, and process referrals, authorizations, and pre-certifications by working closely with physician(s), patients, and payers. - Coordinate scheduling with that of the practitioners’ schedules to ensure proper coverage of patient appointments and out-of-office calls. - Retrieve, file, and maintain charts and medical record documentation according to office protocol; coordinate copies of medical documentation with physician charges to support billing to third-party payers. - Manage the flow of interdepartmental, outgoing, and incoming mail. - Communicate requests and provide medical information to and from patient care providers in strict accordance with HIPPA and all policies and procedures. - Follow up with patients regarding the Missed Appointment Policy and send out the appropriate communications. - Perform other duties as assigned.

The Office Assistant performs front office processes associated with patient check-in, check-out, scheduling, referrals, and electronic medical records.  The Office Assistant administers and supports the clinic’s billing, and insurance functions, in accordance with internal standards and procedures, and regulatory requirements.   - Perform patient check-in at the time of visit; interviews patients and completes all paperwork necessary to ensure the admitting process is efficient, and all clinic and regulatory policies are in compliance - Copy/scan patient medical records, benefit/insurance information, and related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record system - Retrieve, file, and maintain charts and medical record documentation according to office protocol; coordinate copies of medical documentation with physician charges to support billing to third-party payers

Under general supervision, performs front office processes associated with patient check-in, check-out, scheduling, referrals, and electronic medical records.  Administers and supports the clinic’s billing, and insurance functions, in accordance with internal standards and procedures, and regulatory requirements.   1. Perform patient check-in at the time of visit; interviews patients and completes all paperwork necessary to ensure the admitting process is efficient, and all clinic and regulatory policies are in compliance. 2. Copy/scan patient medical records, benefit/insurance information, and related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record system. 3. Perform patient check-out including pricing services, coding of procedures performed, and diagnosis on charge, to accurately support the need and documentation for each service. 4. Collect patient responsibility payments, and answer routine patient insurance and billing inquiries. 5. Answer phone calls, confirm next day appointments, ensure insurance coverage, and alert patients as to what documentation is needed, including details associated with time-of-service payment schedules. 6. Gather, verify, and process referrals, authorizations, and pre-certifications by working closely with physician(s), patients, and payers. 7. Coordinate scheduling with that of the practitioners’ schedules to ensure proper coverage of patient appointments and out-of-office calls. 8. Retrieve, file, and maintain charts and medical record documentation according to office protocol; coordinate copies of medical documentation with physician charges to support billing to third-party payers. 9. Manage the flow of interdepartmental, outgoing, and incoming mail. 10. Communicate requests and provide medical information to and from patient care providers in strict accordance with HIPPA and all policies and procedures. 11. Follow up with patients regarding the Missed Appointment Policy and send out the appropriate communications. 12. Perform other duties as assigned.