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Franciscan Medical Group is currently seeking a parttime (0.9FTE) Patient Access Rep for our Franciscan Urgent Care on Bainbridge Island!  A team based clinic that is dedicated to quality and taking care of our patients. This clinic is open seven days a week offering exceptional care to the community. We are a fast paced, growing clinic with an excellent team!   Job Summary: - Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. - Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s electronic medical record; 3) gathering/validating insurance information using routine methods and obtaining authorization for services, 4) scheduling patient appointments, and 5) collecting co-pays, co-insurance and prior balances. - Work requires knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent follows proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are necessary. - This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements is consistent between locations. - An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. - The work requires knowledge of the policies, procedures and equipment applicable to the work unit at appointment. Essential Duties: - Registers and/or checks patients in/out. - Schedules appointments and ancillary services. - Handles and reconciles payments. - Continually monitor and reconcile issues prior to patient visit. - Distributes materials and responds to patient questions regarding routine billing and insurance matters. - Performs related duties as required. - An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. - If assigned to the centralized FMG Float Pool, an incumbent provides patient access support to the assigned clinic/work unit as needed to meeting staffing needs. Requires frequent driving to assigned location(s) and current driver’s license.
Job ID
2021-156862
Department
Urgent Care Center
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Part Time
Location
WA-Bainbridge Island
Performs patient access, registration, admitting and financial counseling activities, which may include: patient pre-registration and registration, admittance, patient financial counseling, researching and evaluating federal, state and commercial insurance funding issues and screening patients for alternative government funding.   - Assembles all data and documents required for complete patient registration, including, pre-admission, admission, pre-registration and registration Functions; completes all insurance verifications and authorizations - Enters all patient demographic information; uses other department applications for eligibility and authorization - Assesses patient financial responsibility and collects co-pays and deductibles at time of admission - Screens admissions and informs referring physician offices, patients and their families about hospital policies and procedures regarding method of payment sources for services rendered - Obtains and documents funding information from patients and Provides information on available funding resources; obtains funding for patients in the statuses of scheduling, pre-registration, registration, or post registration as assigned - Uses payer resources and website to explore and assess eligibility; Initiates third party referrals, administers financial assistance policy and procedures to determine patient eligibility for discounted prices or charity care - Works in collaboration with all areas of the revenue cycle to identify and resolve issues and or barriers - Enters a variety of fiscally related information into databases; Maintains fiscal records and files - Responds to requests for information and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems
Job ID
2021-167278
Department
General Medical Clinic
Shift
Day
Facility / Process Level : Name
CHI St Joseph Health
Employment Type
Per Diem
Location
TX-BRYAN
Responsible for greeting patients, providing information, communicating with staff, scheduling appointments, answering phone, receiving payments, issuing receipts, providing information to patients so they may fully use and benefit from the clinic/office services.  Conveys a positive image of SJHS.   1.    Greets patients in polite, prompt, helpful manner and provides any necessary instructions/directions. Informs appropriate department of patient's arrival. Pulls charts and files to assist with patient flow.   2.           Obtains and enters new patient demographics; updates patient information, including charges, payments and related data, as necessary in the computer system to maintain accuracy for billing. Uses EMR to generate information necessary for billing.   3.           Completes necessary paperwork, obtains signatures as needed, and reviews all forms for accuracy and completion.   4.           Maintains appointment book, schedules follow-up appointments, and contacts no-shows and cancelled appointments to reschedule to ensure that no patient is lost to follow-up.   5.           Collects copayments and ensures that closing total receipts match the day's transactions report.   6.           Answers phone in pleasant manner, routes calls, takes messages, responds to questions and deals with patient needs expeditiously.   7.           Maintains current knowledge of policies/procedures and use of office equipment.   8.           Communicates clearly in person and on the phone, establishes/maintains cooperative relationships with patients, families, physicians, staff and other customers.   9.           Provides information to patients regarding the St. Joseph mission and Children's Health Insurance Plan when needed to assist the patient in finding and using available resources.   10.         Maintains documentation as required by regulatory agencies, policies and procedures.
Job ID
2021-176363
Department
Multispecialty Clinic
Shift
Day
Facility / Process Level : Name
CHI Baylor St. Luke's Medical Group
Employment Type
Full Time
Location
TX-LUFKIN
Responsible for greeting patients, providing information, communicating with staff, scheduling appointments, answering phone, receiving payments, issuing receipts, providing information to patients so they may fully use and benefit from the clinic/office services.  Conveys a positive image of SJHS.   1.    Greets patients in polite, prompt, helpful manner and provides any necessary instructions/directions. Informs appropriate department of patient's arrival. Pulls charts and files to assist with patient flow.   2.           Obtains and enters new patient demographics; updates patient information, including charges, payments and related data, as necessary in the computer system to maintain accuracy for billing. Uses EMR to generate information necessary for billing.   3.           Completes necessary paperwork, obtains signatures as needed, and reviews all forms for accuracy and completion.   4.           Maintains appointment book, schedules follow-up appointments, and contacts no-shows and cancelled appointments to reschedule to ensure that no patient is lost to follow-up.   5.           Collects copayments and ensures that closing total receipts match the day's transactions report.   6.           Answers phone in pleasant manner, routes calls, takes messages, responds to questions and deals with patient needs expeditiously.   7.           Maintains current knowledge of policies/procedures and use of office equipment.   8.           Communicates clearly in person and on the phone, establishes/maintains cooperative relationships with patients, families, physicians, staff and other customers.   9.           Provides information to patients regarding the St. Joseph mission and Children's Health Insurance Plan when needed to assist the patient in finding and using available resources.   10.         Maintains documentation as required by regulatory agencies, policies and procedures.
Job ID
2021-176199
Department
Occupational Health
Shift
Day
Facility / Process Level : Name
CHI St Joseph Health
Employment Type
Full Time
Location
TX-BRYAN
Performs patient access, registration, admitting and financial counseling activities, which may include: patient pre-registration and registration, admittance, patient financial counseling, researching and evaluating federal, state and commercial insurance funding issues and screening patients for alternative government funding.   - Assembles all data and documents required for complete patient registration, including, pre-admission, admission, pre-registration and registration Functions; completes all insurance verifications and authorizations - Enters all patient demographic information; uses other department applications for eligibility and authorization - Assesses patient financial responsibility and collects co-pays and deductibles at time of admission - Screens admissions and informs referring physician offices, patients and their families about hospital policies and procedures regarding method of payment sources for services rendered - Obtains and documents funding information from patients and Provides information on available funding resources; obtains funding for patients in the statuses of scheduling, pre-registration, registration, or post registration as assigned - Uses payer resources and website to explore and assess eligibility; Initiates third party referrals, administers financial assistance policy and procedures to determine patient eligibility for discounted prices or charity care - Works in collaboration with all areas of the revenue cycle to identify and resolve issues and or barriers - Enters a variety of fiscally related information into databases; Maintains fiscal records and files - Responds to requests for information and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems
Job ID
2021-167126
Department
Occupational Health
Shift
Day
Facility / Process Level : Name
CHI St Joseph Health
Employment Type
Full Time
Location
TX-BRYAN
POSITION SUMMARY     Performs patient access, registration, admitting and financial counseling activities, which may include: patient pre-registration and registration, admittance, patient financial counseling, researching and evaluating federal, state and commercial insurance funding issues and screening patients for alternative government funding. POSITION RESPONSIBILITIES 1. Assembles all data and documents required for complete patient registration, including, pre-admission, admission, pre-registration and registration Functions; completes all insurance verifications and authorizations   2. Enters all patient demographic information; uses other department applications for eligibility and authorization   3. Assesses patient financial responsibility and collects co-pays and deductibles at time of admission   4. Screens admissions and informs referring physician offices, patients and their families about hospital policies and procedures regarding method of payment sources for services rendered   5. Obtains and documents funding information from patients and Provides information on available funding resources; obtains funding for patients in the statuses of scheduling, pre-registration, registration, or post registration as assigned   6. Uses payer resources and website to explore and assess eligibility; Initiates third party referrals, administers financial assistance policy and procedures to determine patient eligibility for discounted prices or charity care   7. Works in collaboration with all areas of the revenue cycle to identify and resolve issues and or barriers   8. Enters a variety of fiscally related information into databases; Maintains fiscal records and files   9. Responds to requests for information and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems 
Job ID
2021-184119
Department
Patient Registration
Shift
Day
Facility / Process Level : Name
CHI St. Luke's Health–Patients Medical Center
Employment Type
Full Time
Location
TX-Pasadena
POSITION SUMMARY     Performs patient access, registration, admitting and financial counseling activities, which may include: patient pre-registration and registration, admittance, patient financial counseling, researching and evaluating federal, state and commercial insurance funding issues and screening patients for alternative government funding. POSITION RESPONSIBILITIES 1. Assembles all data and documents required for complete patient registration, including, pre-admission, admission, pre-registration and registration Functions; completes all insurance verifications and authorizations   2. Enters all patient demographic information; uses other department applications for eligibility and authorization   3. Assesses patient financial responsibility and collects co-pays and deductibles at time of admission   4. Screens admissions and informs referring physician offices, patients and their families about hospital policies and procedures regarding method of payment sources for services rendered   5. Obtains and documents funding information from patients and Provides information on available funding resources; obtains funding for patients in the statuses of scheduling, pre-registration, registration, or post registration as assigned   6. Uses payer resources and website to explore and assess eligibility; Initiates third party referrals, administers financial assistance policy and procedures to determine patient eligibility for discounted prices or charity care   7. Works in collaboration with all areas of the revenue cycle to identify and resolve issues and or barriers   8. Enters a variety of fiscally related information into databases; Maintains fiscal records and files   9. Responds to requests for information and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems 
Job ID
2020-145479
Department
Patient Registration
Shift
Day
Facility / Process Level : Name
CHI St. Luke's Health–Patients Medical Center
Employment Type
Per Diem
Location
TX-Pasadena
Performs patient access, registration, admitting and financial counseling activities, which may include: patient pre-registration and registration, admittance, patient financial counseling, researching and evaluating federal, state and commercial insurance funding issues and screening patients for alternative government funding.   - Assembles all data and documents required for complete patient registration, including, pre-admission, admission, pre-registration and registration Functions; completes all insurance verifications and authorizations - Enters all patient demographic information; uses other department applications for eligibility and authorization - Assesses patient financial responsibility and collects co-pays and deductibles at time of admission - Screens admissions and informs referring physician offices, patients and their families about hospital policies and procedures regarding method of payment sources for services rendered - Obtains and documents funding information from patients and Provides information on available funding resources; obtains funding for patients in the statuses of scheduling, pre-registration, registration, or post registration as assigned - Uses payer resources and website to explore and assess eligibility; Initiates third party referrals, administers financial assistance policy and procedures to determine patient eligibility for discounted prices or charity care - Works in collaboration with all areas of the revenue cycle to identify and resolve issues and or barriers - Enters a variety of fiscally related information into databases; Maintains fiscal records and files - Responds to requests for information and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems
Job ID
2020-142016
Department
Pulmonology
Shift
Day
Facility / Process Level : Name
CHI St Joseph Health
Employment Type
Full Time
Location
TX-BRYAN
Performs patient access, registration, admitting and financial counseling activities, which may include: patient pre-registration and registration, admittance, patient financial counseling, researching and evaluating federal, state and commercial insurance funding issues and screening patients for alternative government funding.   - Assembles all data and documents required for complete patient registration, including, pre-admission, admission, pre-registration and registration Functions; completes all insurance verifications and authorizations - Enters all patient demographic information; uses other department applications for eligibility and authorization - Assesses patient financial responsibility and collects co-pays and deductibles at time of admission - Screens admissions and informs referring physician offices, patients and their families about hospital policies and procedures regarding method of payment sources for services rendered - Obtains and documents funding information from patients and Provides information on available funding resources; obtains funding for patients in the statuses of scheduling, pre-registration, registration, or post registration as assigned - Uses payer resources and website to explore and assess eligibility; Initiates third party referrals, administers financial assistance policy and procedures to determine patient eligibility for discounted prices or charity care - Works in collaboration with all areas of the revenue cycle to identify and resolve issues and or barriers - Enters a variety of fiscally related information into databases; Maintains fiscal records and files - Responds to requests for information and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems
Job ID
2021-163639
Department
Referrals
Shift
Day
Facility / Process Level : Name
CHI St Joseph Health
Employment Type
Full Time
Location
TX-BRYAN
Performs patient access, registration, admitting and financial counseling activities, which may include: patient pre-registration and registration, admittance, patient financial counseling, researching and evaluating federal, state and commercial insurance funding issues and screening patients for alternative government funding.   - Assembles all data and documents required for complete patient registration, including, pre-admission, admission, pre-registration and registration Functions; completes all insurance verifications and authorizations - Enters all patient demographic information; uses other department applications for eligibility and authorization - Assesses patient financial responsibility and collects co-pays and deductibles at time of admission - Screens admissions and informs referring physician offices, patients and their families about hospital policies and procedures regarding method of payment sources for services rendered - Obtains and documents funding information from patients and Provides information on available funding resources; obtains funding for patients in the statuses of scheduling, pre-registration, registration, or post registration as assigned - Uses payer resources and website to explore and assess eligibility; Initiates third party referrals, administers financial assistance policy and procedures to determine patient eligibility for discounted prices or charity care - Works in collaboration with all areas of the revenue cycle to identify and resolve issues and or barriers - Enters a variety of fiscally related information into databases; Maintains fiscal records and files - Responds to requests for information and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems
Job ID
2021-153813
Department
Referrals
Shift
Day
Facility / Process Level : Name
CHI St Joseph Health
Employment Type
Full Time
Location
TX-BRYAN
Performs patient access, registration, admitting and financial counseling activities, which may include: patient pre-registration and registration, admittance, patient financial counseling, researching and evaluating federal, state and commercial insurance funding issues and screening patients for alternative government funding.   - Assembles all data and documents required for complete patient registration, including, pre-admission, admission, pre-registration and registration Functions; completes all insurance verifications and authorizations - Enters all patient demographic information; uses other department applications for eligibility and authorization - Assesses patient financial responsibility and collects co-pays and deductibles at time of admission - Screens admissions and informs referring physician offices, patients and their families about hospital policies and procedures regarding method of payment sources for services rendered - Obtains and documents funding information from patients and Provides information on available funding resources; obtains funding for patients in the statuses of scheduling, pre-registration, registration, or post registration as assigned - Uses payer resources and website to explore and assess eligibility; Initiates third party referrals, administers financial assistance policy and procedures to determine patient eligibility for discounted prices or charity care - Works in collaboration with all areas of the revenue cycle to identify and resolve issues and or barriers - Enters a variety of fiscally related information into databases; Maintains fiscal records and files - Responds to requests for information and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems
Job ID
2021-149313
Department
Referrals
Shift
Day
Facility / Process Level : Name
CHI St Joseph Health
Employment Type
Full Time
Location
TX-BRYAN
Responsible for greeting patients, communicating with departments, scheduling appointments, answering phones, receiving payments, verifying necessary information and records in the medical record.  Provides information to patients so they may fully utilize and benefit from the clinic services.    - Greets patients in polite, prompt, helpful manner and provides any necessary instructions/directions. Informs appropriate department of patient`s arrival. - Answers phone in pleasant manner and routes calls, takes messages, responds to questions and deals with patients needs expeditiously. - Schedules follow-up appointments, and contacts no-show and canceled appointments to reschedule to ensure that no patient is lost to follow-up. - Verifies and updates patient information at each encounter with patient. - Collects copays, bad debts and prepays as specifies in the system at time of patient check-in. Issues receipts. - Obtains patient forms, consents, signatures as needed to keep patient's records up to date. - Collects and enters patient's insurance information into database. - Obtains referral information is necessary for patient's appointment. Ensuring proper authorizations are obtained before patient is seen in the office. - Assembles patient's charts for the next day visits, ensuring records from other offices have been received and scanned into patient's chart. - Processes medical records requests from offices and other entities. - Responsible for obtaining approvals through patient's insurance company for in/out of office procedures and surgeries. - Schedules surgeries, outpatient appointments and admissions per providers requests. - Handles all workers compensations and FMLA authorizations, eligibility for patient's appointments. - Responsible for collecting any co-insurance, deductibles, and cash payments for surgery/office procedures before services are rendered. - Maintains established par levels and places orders for supplies needed for office needs. - Performs other duties as assigned to meet the organization`s needs.
Job ID
2021-171825
Department
Occupational Health
Shift
Day
Facility / Process Level : Name
CHI St Joseph Health
Employment Type
Full Time
Location
TX-BRYAN
Job Summary: Performs a variety of administrative support duties associated with the patient intake process in accordance with established internal guidelines and procedures. Work includes 1) scheduling patient appointments, 2) collecting, recording and distributing patient demographic and financial data, 3) gathering/validating insurance information and obtaining authorization for services, and 4) performing related administrative support duties. Work requires knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent follows proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Work requires strong customer service skills and familiarity with department specific computer systems.
Job ID
2020-134861
Department
Hospice
Shift
Day
Facility / Process Level : Name
CHI Franciscan St Joseph Medical Center
Employment Type
Per Diem
Location
WA-TACOMA
Patient Account RepresentativesII with MercyOne, have a variety of skills in cash handling and credit card protocols. We are looking for dedicated local individuals (not a remote position) to join our Physician Billing Office team! Some of your responsibilities include: - Adheres to all cash handling and credit card processes and protocols - Maintains, batches and logs bank batches, electronic funds transfers, online banking website, and the online credit card website on a daily basis - Matches electronic remittance advices, logs information, and remits necessary information to Systems Team according to the Posting Protocol and within the established IT submission timefrme - Reconcile the cash reconciliation spreadsheet on a daily basis and provide month end support as required - Maintain a positive working relationship with the lockbox contact in order to identify and resolve any issuesScanner/Paper Claims Processing - Responsible for scanning documents into scanning database by assigning batch number and batch labels based on defined naming convention to ensure the documents are easily accessible through defined search techniques - Assists others in locating scanned documents involving complex searches - Responsible for preparing paper claims to be filed to the insurance payers by editing the claims as required by the payers and attaching EOB copies as necessary. - Files all scanned documentation and prepares documents for off-site storage
Job ID
2021-175688
Department
Administration
Shift
Day
Facility / Process Level : Name
MercyOne
Employment Type
Full Time
Location
IA-DES MOINES
  Job Summary: Performs a variety of administrative support duties associated with the patient intake process in accordance with established internal guidelines and procedures. Work includes 1) scheduling patient appointments, 2) collecting, recording and distributing patient demographic and financial data, 3) gathering/validating insurance information and obtaining authorization for services, and 4) performing related administrative support duties. Work requires knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent follows proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Work requires strong customer service skills and familiarity with department specific computer systems.   Essential Job Duties: Schedules patients for department services, including calling patients to set up and confirm scheduled appointments and recording cancellations and rescheduling time slot. Receives, collects, verifies, records, updates and distributes patient medical records, demographics and financial information in accordance with FHS standards and guidelines. Gathers and validates insurance information and contacts insurance companies to initiate and follow up on authorizations.  Performs a variety of related administrative support duties for department. Exhibits and adheres to CHI Franciscan Health’s Core Values of Reverence, Integrity, Compassion and Excellence.    As a part of our organization, we currently offer the following benefits:   Competitive starting wages (DOE) and training to grow within the company Paid Time Off (PTO) Sign on Bonus for experienced ICU RN External Candidates Health/Dental/Vision Insurance Flexible health spending accounts (FSA) Matching 401(k) and 457(b) Retirement Programs Tuition Assistance for career growth and development Care@Work premium account for additional support with children, pets, dependent adults, and household needs Employee Assistance Program (EAP) for you and your family Voluntary Protection: Group Accident, Critical Illness, and Identify Theft Adoption Assistance Wellness Program  
Job ID
2021-183655
Department
Patient Registration
Shift
Day
Facility / Process Level : Name
CHI Franciscan St. Anthony
Employment Type
Full Time
Location
WA-GIG HARBOR
GENERAL SUMMARY: Under supervision is responsible for compiling, assigning, and posting of proper CPT and ICD-9 codes to represent Iowa Heart Center Physician services for billing.   ESSENTIAL FUNCTIONS: - Organizes and coordinates services for assigned service facilities. - Compiles, codes and posts professional charges in a timely fashion. Assures capture of all charges.  Responsible for acquisition and clarification of charge data through chart review and discussion with clinical staff. - Applies coding rules and changes to assure accuracy for optimal reimbursement. - Opens accounts and encounters according to Account Registration guidelines. - Evaluates the transfer of clinical information for billing and efficacy. - Copies hospital records. - Assists with answering patient questions regarding hospital charges. - Assists in the review and correction of denied claims/appeals, to include working rejected claims.
Job ID
2021-175269
Department
Clinic Billing
Shift
Day
Facility / Process Level : Name
MercyOne Des Moines Medical Center
Employment Type
Full Time
Location
IA-WEST DES MOINES
Expectations:   - Answers phones promptly and courteously - Responds to mail regarding account inquiries - Answers patient questions - Maintains records and files current for easy retrieval - Enters patient information for appointments - Reviews daily transaction journals to ensure all transaction batches are balanced - Handles patient accounts confidentially - Post all charges and payments to each designated patient account - Handles collections of patient money in accurate honest mannerism - Handles patient accounts in confidential mannerism - Effective in personal time management - Maintains good working relationships with patients, clinic staff, billing agency and insurance companies - Comply with regulatory standards for the industry and the clinic - Schedule patient appointments
Job ID
2021-182750
Department
Cardiology Clinic
Shift
Day
Facility / Process Level : Name
CHI St Vincent Hot Springs
Employment Type
Full Time
Location
AR-HOT SPRINGS
MercyOne is looking for a Full Time Patient Account Rep to join their Physicial Billing Office team. Patient Account Representatives with MercyOne perform a variety of imporant duties. Here is a look at some of those tasks:   What You Will Do: - Scan and index documentation into appropriate patient medical records. - Adhere to all productivity expectations and quality assurance standards.  - Coordinates account builds with billing team to avoid duplicate accounts and encourage timely charge processing· - Identifies and works up registration errors to ensure proper claim billing to insurance payers. -  Maintains patient confidentiality of all Patient Health Information (PHI) at all times - Adheres to all registration processes and protocols MercyOne Des Moines provides you with the same level of care you provide for others. We care about our employees' well-being and offer benefits that complement work/life balance.   We offer the following benefits to support you and your family: - Health/Dental/Vision Insurance - Flexible spending accounts - Voluntary Protection: Group Accident, Critical Illness, and Identity Theft  - Free Premium Membership to Care.com with preloaded credits for children and/or dependent adults - Employee Assistance Program (EAP) for you and your family - Paid Time Off (PTO)  - Tuition Assistance for career growth and development - Matching 401(k) and 457(b) Retirement Programs - Wellness Program    We invite you to join MercyOne Des Moines today and experience it with us!  #missioncritcal
Job ID
2021-164231
Department
Physicians Billing System
Shift
Day
Facility / Process Level : Name
MercyOne
Employment Type
Full Time
Location
IA-DES MOINES
Expectations:   - Answers phones promptly and courteously - Responds to mail regarding account inquiries - Answers patient questions - Maintains records and files current for easy retrieval - Enters patient information for appointments - Reviews daily transaction journals to ensure all transaction batches are balanced - Handles patient accounts confidentially - Post all charges and payments to each designated patient account - Handles collections of patient money in accurate honest mannerism - Handles patient accounts in confidential mannerism - Effective in personal time management - Maintains good working relationships with patients, clinic staff, billing agency and insurance companies - Comply with regulatory standards for the industry and the clinic - Schedule patient appointments
Job ID
2021-165447
Department
Telemetry- Cardiothoracic
Shift
Day
Facility / Process Level : Name
CHI St. Vincent Health
Employment Type
Full Time
Location
AR-LITTLE ROCK
Job Summary:   Review self-pay account receivables to ensure timely collections from patients.  Follow-up on bankruptcy notifications, discharges and court filings.  Responsible for answering phones and resolving issues with patient accounts, turning accounts to collections, initiating patient terminations, sending termination letters, and follow-up with probate court for deceased patients.   Essential Responsibilities: - Field patient and insurance calls/visits regarding patient accounts receivables coming into the Business Office with attempts to resolve issues and collect balance from patients. - Maintain daily collection goals by collecting payments from patients on patient account receivables, by making telephone calls to encourage timely payments and set up payment arrangements. - Audit patient accounts for accuracy regarding charges, payments, demographics, insurance information and filing to ensure contractual agreements are being met. - Request adjustments, write-off, payment, transfers and refunds/recoups when appropriate. - Work A/R aging reports, review claims status, patient eligibility, accuracy of account information and modify as needed to ensure proper and timely payment. - Review patient charges for delinquency and make decisions regarding collection processes. - Review bankruptcy notification and discharges for adjustments to accounts.  File claims to bankruptcy court. Review report from EPN quarterly to ensure timely follow up of bankruptcy claims. - Review deceased patient logs and reports weekly.  Follow up on accounts to determine status of estate.  Call appropriate probate court to determine estate status. Complete adjustment request when appropriate. - Review accounts for patient termination based on financial guidelines per practice policy.  Send termination letter, review for completion of termination and send appropriate documentation to Medical Records. - Maintain a working knowledge of insurance guidelines through newsletters and websites.
Job ID
2021-182971
Department
Cardiology Clinic
Shift
Day
Facility / Process Level : Name
CHI Memorial
Employment Type
Full Time
Location
TN-CHATTANOOGA
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