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Facilitates internal transfers, and incoming/outgoing transfers; Ensures the transfer laws and the Hospital policies are followed properly on patients requiring emergent medical care and/or bed placement. Must also have extensive knowledge of various HMO's, POS's, PPO's, commercial and governmental payers, and be familiar with the Hospital's contract agreements with third party payer agreements.   1. Responsible for collecting demographic and financial information on incoming transfers and completes registration in the hospital system 2. Adhere to Federal/State statutes that govern medical emergency transfers and enforce the time requirements mandated by the State of these transfers 3. Ensure that non-emergent (private pay and/or out-of-network) patients meet the hospital's admitting criteria 4. Confirm that patients are admitted to the appropriate level of care. Coordinate with Patient Flow Coordinator (PFC) to pre-screen patients prior to transfer 5. Coordinate transfers with other departments to ensure patients' outpatient tests/procedures are scheduled 6. Coordinate with Memorial-Hermann Air Traffic Control all helicopters landing and ensure that the medical staff is on the helipad to meet the helicopter 7. Responsible for verifying the hospital census and ensure that all patients are being charged the appropriate level of care 8. Ensure the quality of patient admissions to the hospital by obtaining accurate demographic and clinical information in a timely and efficient manner on all patients being bedded. This includes direct admits, intra and inter-hospital transfers, surgery patients, etc. observation, inpatient, and outpatient-in-a-bed status 9. Monitor Bed Central system to make appropriate bed assignments and authorize or deny all in-house transfer requests to these patients by following the hospital procedures and infection Control guidelines 10. Check the bed status and patient type and, if necessary, changes the accommodation code or patient type for billing purposes 11. Review reports to ensure that the appropriate room charges are captured as required by federal/State requirements.
Job ID
2020-143517
Department
Paramedic
Shift
Varied
Facility / Process Level : Name
CHI St. Luke's Health
Employment Type
Part Time
Location
TX-HOUSTON
POSITION SUMMARY Oversees the patient care units, evaluation of continuous quality improvement, and compliance with hospital policies and procedures and governmental regulations. POSITION RESPONSIBILITIES 1. Assess bed demand, status, and flow of patients through the hospital to include changes in level of care, Transfer Center, Emergency Department, Minor Emergency Centers, Day Surgery, Cath Lab, direct admits, and any other point of entry into the hospital 2. Facilitate timely discharges through the collaboration with physicians, nurses, and Centers for Integrated Care 3. Intervene appropriately in decision making on patient placement, transfers and discharges based on patient care needs and level of care criteria 4. Obtain clinical reports from transferring floor or referring hospital to determine if the patient meets the level of care requested 5. Familiarity with government regulations, TMF, HCFA, to ensure compliance for level of care 6. Identify level of care, based on established governmental, non-governmental and hospital guidelines for emergent and non-emergent admissions
Job ID
2021-164108
Department
Patient Placement
Shift
Day
Facility / Process Level : Name
CHI St. Luke's Health
Employment Type
Full Time
Location
TX-HOUSTON
Position Summary:   Nights/Weekends - not a remote position   The Patient Logistics Coordinator performs on activities delegated by the Transfer Center RN and Patient Logistics Manager to facilitate the appropriate placement of patients within Dignity Health GSSA and specialized facilities. The incumbent uses effective interpersonal skills in all interactions involved with the position including the explanation of care needed as directed by the Transfer Center RN, sending physician, or receiving physician. This position assists with the process of efficiently and effectively coordinating movement of patients throughout the designated Dignity Health facilities and in specialize care facilities; specifically inpatient psychiatric. The Patient Logistics Coordinator assists in implementing the transfer of care plan through effective communication with care providers and administration.  Reports to the Patient Logistics Manager.   Core Duties: - Works independently to facilitate the placement of patients as directed by the Patient Logistics Manager, Patient Logistics RN, and physician orders - Facilitates the transfer of patients to the appropriate facility and unit - Identifies potential problems and brings them to the attention of the Supervisor, ANS, and/or Leadership to prevent and/or resolve barriers to timely placement and/or transfer of patients throughout the acute care setting - Communicates with referring and receiving facility staffs to ensure timely placement of patients to the appropriate level of care and unit - Documents activities clearly and accurately to promote effective communication with members of the care team, including Transfer Center, Hospital EDs, Hospital Units, Leadership, and receiving facilities. - Uses effective communication skills with colleagues, customers, physicians, and care team members, both internal and external to facilitate the timely placement of patients - Willingly provides and accepts direct, constructive feedback to and from colleagues - Verbalizes knowledge and support of Dignity Health and department Mission and Vision statements. - Exhibits a customer oriented philosophy that emphasizes both internal and external relationships focusing on customer, vendor, and patient expectations and strives to exceed them - Actively participates in, and encourages others to utilize creative and innovative approaches to accomplish duties - Performs duties in a self-directed manner with minimal supervision or direction  
Job ID
2021-181711
Department
Case Management
Shift
Night
Facility / Process Level : Name
Corporate Service Center
Employment Type
Full Time
Location
CA-Rancho Cordova
Position Summary:   Fulltime-Nights. Not a remote position   The Patient Logistics Coordinator performs on activities delegated by the Transfer Center RN and Patient Logistics Manager to facilitate the appropriate placement of patients within Dignity Health GSSA and specialized facilities. The incumbent uses effective interpersonal skills in all interactions involved with the position including the explanation of care needed as directed by the Transfer Center RN, sending physician, or receiving physician. This position assists with the process of efficiently and effectively coordinating movement of patients throughout the designated Dignity Health facilities and in specialize care facilities; specifically inpatient psychiatric. The Patient Logistics Coordinator assists in implementing the transfer of care plan through effective communication with care providers and administration.  Reports to the Patient Logistics Manager.   Core Duties: - Works independently to facilitate the placement of patients as directed by the Patient Logistics Manager, Patient Logistics RN, and physician orders - Facilitates the transfer of patients to the appropriate facility and unit - Identifies potential problems and brings them to the attention of the Supervisor, ANS, and/or Leadership to prevent and/or resolve barriers to timely placement and/or transfer of patients throughout the acute care setting - Communicates with referring and receiving facility staffs to ensure timely placement of patients to the appropriate level of care and unit - Documents activities clearly and accurately to promote effective communication with members of the care team, including Transfer Center, Hospital EDs, Hospital Units, Leadership, and receiving facilities. - Uses effective communication skills with colleagues, customers, physicians, and care team members, both internal and external to facilitate the timely placement of patients - Willingly provides and accepts direct, constructive feedback to and from colleagues - Verbalizes knowledge and support of Dignity Health and department Mission and Vision statements. - Exhibits a customer oriented philosophy that emphasizes both internal and external relationships focusing on customer, vendor, and patient expectations and strives to exceed them - Actively participates in, and encourages others to utilize creative and innovative approaches to accomplish duties - Performs duties in a self-directed manner with minimal supervision or direction  
Job ID
2021-181708
Department
Case Management
Shift
Night
Facility / Process Level : Name
Corporate Service Center
Employment Type
Full Time
Location
CA-Rancho Cordova
Position Summary:   Fulltime-Nights. Not a remote position   The Patient Logistics Coordinator performs on activities delegated by the Transfer Center RN and Patient Logistics Manager to facilitate the appropriate placement of patients within Dignity Health GSSA and specialized facilities. The incumbent uses effective interpersonal skills in all interactions involved with the position including the explanation of care needed as directed by the Transfer Center RN, sending physician, or receiving physician. This position assists with the process of efficiently and effectively coordinating movement of patients throughout the designated Dignity Health facilities and in specialize care facilities; specifically inpatient psychiatric. The Patient Logistics Coordinator assists in implementing the transfer of care plan through effective communication with care providers and administration.  Reports to the Patient Logistics Manager.   Core Duties: - Works independently to facilitate the placement of patients as directed by the Patient Logistics Manager, Patient Logistics RN, and physician orders - Facilitates the transfer of patients to the appropriate facility and unit - Identifies potential problems and brings them to the attention of the Supervisor, ANS, and/or Leadership to prevent and/or resolve barriers to timely placement and/or transfer of patients throughout the acute care setting - Communicates with referring and receiving facility staffs to ensure timely placement of patients to the appropriate level of care and unit - Documents activities clearly and accurately to promote effective communication with members of the care team, including Transfer Center, Hospital EDs, Hospital Units, Leadership, and receiving facilities. - Uses effective communication skills with colleagues, customers, physicians, and care team members, both internal and external to facilitate the timely placement of patients - Willingly provides and accepts direct, constructive feedback to and from colleagues - Verbalizes knowledge and support of Dignity Health and department Mission and Vision statements. - Exhibits a customer oriented philosophy that emphasizes both internal and external relationships focusing on customer, vendor, and patient expectations and strives to exceed them - Actively participates in, and encourages others to utilize creative and innovative approaches to accomplish duties - Performs duties in a self-directed manner with minimal supervision or direction  
Job ID
2021-181706
Department
Case Management
Shift
Night
Facility / Process Level : Name
Corporate Service Center
Employment Type
Full Time
Location
CA-Rancho Cordova
Position Summary: The Patient Logistics Coordinator performs on activities delegated by the Transfer Center RN and Patient Logistics Manager to facilitate the appropriate placement of patients within Dignity Health GSSA and specialized facilities. The incumbent uses effective interpersonal skills in all interactions involved with the position including the explanation of care needed as directed by the Transfer Center RN, sending physician, or receiving physician. This position assists with the process of efficiently and effectively coordinating movement of patients throughout the designated Dignity Health facilities and in specialize care facilities; specifically inpatient psychiatric. The Patient Logistics Coordinator assists in implementing the transfer of care plan through effective communication with care providers and administration.  Reports to the Patient Logistics Manager.   Core Duties: - Works independently to facilitate the placement of patients as directed by the Patient Logistics Manager, Patient Logistics RN, and physician orders - Facilitates the transfer of patients to the appropriate facility and unit - Identifies potential problems and brings them to the attention of the Supervisor, ANS, and/or Leadership to prevent and/or resolve barriers to timely placement and/or transfer of patients throughout the acute care setting - Communicates with referring and receiving facility staffs to ensure timely placement of patients to the appropriate level of care and unit - Documents activities clearly and accurately to promote effective communication with members of the care team, including Transfer Center, Hospital EDs, Hospital Units, Leadership, and receiving facilities. - Uses effective communication skills with colleagues, customers, physicians, and care team members, both internal and external to facilitate the timely placement of patients - Willingly provides and accepts direct, constructive feedback to and from colleagues - Verbalizes knowledge and support of Dignity Health and department Mission and Vision statements. - Exhibits a customer oriented philosophy that emphasizes both internal and external relationships focusing on customer, vendor, and patient expectations and strives to exceed them - Actively participates in, and encourages others to utilize creative and innovative approaches to accomplish duties - Performs duties in a self-directed manner with minimal supervision or direction  
Job ID
2021-180067
Department
Case Management
Shift
Night
Facility / Process Level : Name
Corporate Service Center
Employment Type
Full Time
Location
CA-Rancho Cordova
Reports to the supervisor of PSA. Provides observation and supportive care to an assigned patient to assure a safe environment for patients who may be deemed a potential safety risk.   ESSENTIAL DUTIES AND RESPONSIBILITIES: - Observes patients to ensure safety - Performs routine duties as directed by patient care staff within the scope of protocol - Seeks assistance from patient care staff as patient’s condition warrants - Reports relevant information to RN in charge of patient - Provides diversional activities to patient  
Job ID
2021-178120
Department
Patient Safety
Shift
Varied
Facility / Process Level : Name
CHI St. Alexius Bismarck
Employment Type
Per Diem
Location
ND-Bismarck
In healthcare, we all agree that support is a must in order to be successful. This position will support our healthcare teams by ensuring they have everything they need in order to care for our patients. They also play a huge role in a patient’s experience and prep when they visit any of our clinics. We couldn’t do it without you! If you have a passion for supporting others and enhancing patient experience, we want to talk to you.   Expectations: - Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance. - Answer phone calls and direct them appropriately. - Schedule appointments according to office guidelines. - Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts. - Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record. - Prepare charts for patient appointments making sure all necessary information is complete. - Conduct all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments. - Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records
Job ID
2021-183531
Department
Family Care
Shift
Day
Facility / Process Level : Name
CHI Health Physician Network
Employment Type
Full Time
Location
NE-GRAND ISLAND
In healthcare, we all agree that support is a must in order to be successful. This position will support our healthcare teams by ensuring they have everything they need in order to care for our patients. They also play a huge role in a patient’s experience and prep when they visit any of our clinics. We couldn’t do it without you! If you have a passion for supporting others and enhancing patient experience, we want to talk to you.   Expectations: - Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance. - Answer phone calls and direct them appropriately. - Schedule appointments according to office guidelines. - Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts. - Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record. - Prepare charts for patient appointments making sure all necessary information is complete. - Conduct all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments. - Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records
Job ID
2021-181105
Department
Family Practice Clinic
Shift
Day
Facility / Process Level : Name
CHI Health Clinic
Employment Type
Full Time
Location
IA-COUNCIL BLUFFS
Expectations: - Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance. - Answer phone calls and direct them appropriately. - Schedule appointments according to office guidelines. - Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts. - Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record. - Prepare charts for patient appointments making sure all necessary information is complete. - Conduct all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments. - Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records
Job ID
2021-180142
Department
Family Practice Clinic
Shift
Day
Facility / Process Level : Name
CHI Health Clinic
Employment Type
Full Time
Location
NE-OMAHA
In healthcare, we all agree that support is a must in order to be successful. This position will support our healthcare teams by ensuring they have everything they need in order to care for our patients. They also play a huge role in a patient’s experience and prep when they visit any of our clinics. We couldn’t do it without you! If you have a passion for supporting others and enhancing patient experience, we want to talk to you.                                         Expectations: - Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance. - Answer phone calls and direct them appropriately. - Schedule appointments according to office guidelines. - Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts. - Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record. - Prepare charts for patient appointments making sure all necessary information is complete. - Conduct all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments. - Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records
Job ID
2021-180139
Department
Family Practice Clinic
Shift
Day
Facility / Process Level : Name
CHI Health Clinic
Employment Type
Per Diem
Location
NE-OMAHA
In healthcare, we all agree that support is a must in order to be successful. This position will support our healthcare teams by ensuring they have everything they need in order to care for our patients. They also play a huge role in a patient’s experience and prep when they visit any of our clinics. We couldn’t do it without you! If you have a passion for supporting others and enhancing patient experience, we want to talk to you.   Expectations: - Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance. - Answer phone calls and direct them appropriately. - Schedule appointments according to office guidelines. - Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts. - Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record. - Prepare charts for patient appointments making sure all necessary information is complete. - Conduct all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments. - Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records
Job ID
2021-173558
Department
Family Practice Clinic
Shift
Day
Facility / Process Level : Name
CHI Health Clinic
Employment Type
Full Time
Location
NE-OMAHA
Job Summary / Job Purpose   Under direct supervison, receptionist is responsible for performing a variety of general administrative support duties associated with the patient intake process and performs routine duties within the clinic.   Key Responsibilities 1. Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance. 2. Answer phone calls and direct them appropriately. 3. Schedule appointments according to office guidelines. 4. Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts. 5. Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record. 6. Prepare charts for patient appointments making sure all necessary information is complete. 7. Conduct all functions associated with patient check-out including priceing services, collecting patient respondibility payments and scheduling follow-up appoinments. 8. Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records. 9. Confirm next day appointments and alert patients as to what documentation is needed, including details associated with time-of-service payment. 10. Follow up with patients regarding the Missed Appointment Policy and send out appropriate communications. 11. Perform other duties as assigned.
Job ID
2021-157884
Department
Family Practice Clinic
Shift
Day
Facility / Process Level : Name
CHI Health Clinic
Employment Type
Full Time
Location
NE-GRETNA
In healthcare, we all agree that support is a must in order to be successful. This position will support our healthcare teams by ensuring they have everything they need in order to care for our patients. They also play a huge role in a patient’s experience and prep when they visit any of our clinics. We couldn’t do it without you! If you have a passion for supporting others and enhancing patient experience, we want to talk to you.   Expectations: - Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance. - Answer phone calls and direct them appropriately. - Schedule appointments according to office guidelines. - Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts. - Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record. - Prepare charts for patient appointments making sure all necessary information is complete. - Conduct all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments. Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records
Job ID
2021-180791
Department
Internal Medicine
Shift
Day
Facility / Process Level : Name
CHI Health Physician Network
Employment Type
Full Time
Location
NE-LINCOLN
In healthcare, we all agree that support is a must in order to be successful. This position will support our healthcare teams by ensuring they have everything they need in order to care for our patients. They also play a huge role in a patient’s experience and prep when they visit any of our clinics. We couldn’t do it without you! If you have a passion for supporting others and enhancing patient experience, we want to talk to you.   Expectations: - Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance. - Answer phone calls and direct them appropriately. - Schedule appointments according to office guidelines. - Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts. - Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record. - Prepare charts for patient appointments making sure all necessary information is complete. - Conduct all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments. - Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records
Job ID
2021-170349
Department
Multispecialty Clinic
Shift
Day
Facility / Process Level : Name
CHI Health Clinic
Employment Type
Full Time
Location
NE-OMAHA
In healthcare, we all agree that support is a must in order to be successful. This position will support our healthcare teams by ensuring they have everything they need in order to care for our patients. They also play a huge role in a patient’s experience and prep when they visit any of our clinics. We couldn’t do it without you! If you have a passion for supporting others and enhancing patient experience, we want to talk to you.   Expectations: - Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance. - Answer phone calls and direct them appropriately. - Schedule appointments according to office guidelines. - Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts. - Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record. - Prepare charts for patient appointments making sure all necessary information is complete. - Conduct all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments. - Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records
Job ID
2021-182408
Department
Pain Management
Shift
Day
Facility / Process Level : Name
CHI Health Clinic
Employment Type
Full Time
Location
NE-GRAND ISLAND
Expectations: - Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance. - Answer phone calls and direct them appropriately. - Schedule appointments according to office guidelines. - Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts. - Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record. - Prepare charts for patient appointments making sure all necessary information is complete. - Conduct all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments. - Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records
Job ID
2021-179379
Department
Physician Services
Shift
Day
Facility / Process Level : Name
CHI Health Clinic
Employment Type
Full Time
Location
NE-Kearney
Position located in the Emergencey department at CHI Memorial Georgia campus in Fort Oglethorpe, GA      The patient companion performs close and/or continuous observation of pediatric, adult, and geriatric patients who may be at risk for adverse events such as falls, self-injury or harm to others in accordance with the training and established methods and procedures of the hospital. The patient companion provides direct observation of patients as directed by a nurse.      1. Responsible for providing direct observation of patients as directed by the nursing plan of care and under the supervision of the nursing staff and/or nursing supervisor. 2. Adheres to clinical policies and procedures when performing patient companion tasks 3. Is flexible: copes successfully with a variety of situations, personalities and the changing work environment. 4. Demonstrates understanding of the importance of safety 5. Communicates with patients in a manner that is respectful of their age, culture, and education 6. Only accepts delegated tasks competent to perform, and communicates need for additional information, assistance or guidance as needed 7. Performs timely and accurate documentation as required by area of employment 8. Greets patients and visitors with friendly manner upon arrival and orients them to the room/unit. 9. Applies the knowledge and skills needed to do the job 10. Keeps informed about practices, procedures, and new developments related to own work.
Job ID
2021-164393
Department
Emergency Services
Shift
Varied
Facility / Process Level : Name
CHI Memorial Hospital Georgia
Employment Type
Per Diem
Location
GA-Fort Oglethorpe
Job Responsibilities: - Proactively assist patients to minimize patient issues. - Creates a welcoming and professional environment for our patients and visitors by demonstrating exceptional customer service based upon the expected service behaviors - Proactively manages needs of patients and visitors in our waiting areas, seeking opportunities to interact with patients by actively greeting patients when appropriate, resolving patient issues and providing service recovery. - Performs patient registration, pre-visit, insurance verification, scheduling, arrival desk and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience. - Performs point of service activities: visit preparation, co-pay collection, patient tracking and record tracking ensuring accuracy and an outstanding patient experience. - Facilitates billing functions, accurately meeting compliance and organizational quality standards. - Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information. - Encourages patient utilization of front-end technology, provides guidance, encouragement, education and hands-on training. - Supports and participates in process improvement efforts. - Follows standards and guidelines for telephones etiquette and service when interacting with patients over the phone. - Effectively collaborates and communicates with clinical staff, i.e. providers, nurses and other support staff. - Supports and adheres to compliance policies and procedures. - Other duties as assigned. -   Hours: - Full time, Monday-Friday; flexible floater; 40 hours per week. Complexity of Work: - Working knowledge of PC window applications sufficient to input and retrieve data. - Ability to partner with others as needed to trouble shoot and resolve general technology issues - demonstrable personal computer keyboard skills is preferred. - Knowledge of medical terminology preferred, not required. - A desire and commitment to provide the highest level of satisfaction in quality service, caring and compassion to patients, their families and visitors. - Excellent communication and organizational skills are essential in order to successfully communicate with a diverse patient population and workforce. - High level of customer service experience, exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations. - Easily adapts to changing technology, policies, procedures and processes. - Demonstrated interest in process improvement or adopting new processes and or technology. - Demonstrated ability to understand and interpret medical insurance information. - Critical thinking, decisive judgment in a fast paced environment. - Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns. - Demonstrated ability to switch from one task to another successfully in a fast-paced, ever changing environment.
Job ID
2021-182963
Department
Administration
Shift
Day
Facility / Process Level : Name
CHI St Joseph Children's Health
Employment Type
Full Time
Location
PA-LANCASTER
Job Summary: This job is responsible for transporting patient and equipment between departments/locations. Provides with basic aspects of patient care, patient mobility and maintenance of equipment under the direction of a Registered Nurse in a defined care team. Contributes to the delivery of patient focused care.   Essential Duties: - Assists with cleaning of equipment and maintenance of department; may exchange oxygen tanks and/or attach IV’s to wheelchairs or gurneys as necessary. - Escorts patient at the time of discharge from their room to personal transportation. - Maintains a safe work and patient environment, adhering to the hospital’s Safety, Risk Management, Regulatory Standards and infection prevention. - Provide Client and Patient Relations. - Performs basic life support, gives assistance to medical staff during emergencies, and may respond to hospitals codes. - Performs basic patient care activities, based on skill, ability and limitations of scope of practice, as directed by management and/or nursing staff. - Transports patients to and from nursing units and ancillary departments in a manner conducive to patient safety and comfort, including special needs.
Job ID
2021-181918
Department
Patient Transportation
Shift
Day
Facility / Process Level : Name
CHI Franciscan St. Michael Medical Center
Employment Type
Part Time
Location
WA-SILVERDALE
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