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Search Results Page 249 of 443

Franciscan Medical Group, part of Virginia Mason Franciscan Health is currently seeking a full time Patient Access Rep for our Franciscan Medical Clinic - Bremerton (Family Med). THis position is a day shift opportunity in a exciting new Primary Care clinic. A diverse group of physicians with strong experience. This new clinic was established to meet the growing need in East Bremerton. No nights weekends or organizationally recognized holidays required!   Job Summary: - Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. - Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s electronic medical record; 3) gathering/validating insurance information using routine methods and obtaining authorization for services, 4) scheduling patient appointments, and 5) collecting co-pays, co-insurance and prior balances. - Work requires knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent follows proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are necessary. - This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements is consistent between locations. - An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. - The work requires knowledge of the policies, procedures and equipment applicable to the work unit at appointment. Essential Duties: - Registers and/or checks patients in/out. - Schedules appointments and ancillary services. - Handles and reconciles payments. - Continually monitor and reconcile issues prior to patient visit. - Distributes materials and responds to patient questions regarding routine billing and insurance matters. - Performs related duties as required. - An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. - If assigned to the centralized FMG Float Pool, an incumbent provides patient access support to the assigned clinic/work unit as needed to meeting staffing needs. Requires frequent driving to assigned location(s) and current driver’s license.
Job ID
2021-182834
Department
Family Care
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Full Time
Location
WA-BREMERTON
Franciscan Medical Group, as part of Virginia Mason Franciscan Health, is currently looking for a full-time Patient Access Rep for the fast-paced Franciscan Internal/Primary/Rheumatology Clinic in Poulsbo. Exceptional team based clinic that is dedicated to quality and taking care of patients. Five days a week and no weekends or organizationally recognized holidays required.    Job Summary: - Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. - Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s electronic medical record; 3) gathering/validating insurance information using routine methods and obtaining authorization for services, 4) scheduling patient appointments, and 5) collecting co-pays, co-insurance and prior balances. - Work requires knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent follows proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are necessary. - This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements is consistent between locations. - An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. - The work requires knowledge of the policies, procedures and equipment applicable to the work unit at appointment. Essential Duties: - Registers and/or checks patients in/out. - Schedules appointments and ancillary services. - Handles and reconciles payments. - Continually monitor and reconcile issues prior to patient visit. - Distributes materials and responds to patient questions regarding routine billing and insurance matters. - Performs related duties as required. - An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly.
Job ID
2021-182599
Department
Family Care
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Full Time
Location
WA-POULSBO
Franciscan Medical Group, part of Virginia Mason Franciscan Health, is currently seeking a full time Patient Access Rep for our Franciscan Medical Clinic in University Place, WA. This ppsition will privide direct front desk and phone support to multiple departments in our UP Clinic: Family Med, Internal Med, Pediatrics and Gynecology. This position is Monday through Friday. We are looking for an enthusiastic and skilled individual who is passionate abut healthcare and excels in customer service!    Job Summary: - Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. - Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s electronic medical record; 3) gathering/validating insurance information using routine methods and obtaining authorization for services, 4) scheduling patient appointments, and 5) collecting co-pays, co-insurance and prior balances. - Work requires knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent follows proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are necessary. - This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements is consistent between locations. - An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. - The work requires knowledge of the policies, procedures and equipment applicable to the work unit at appointment. Essential Duties: - Registers and/or checks patients in/out. - Schedules appointments and ancillary services. - Handles and reconciles payments. - Continually monitor and reconcile issues prior to patient visit. - Distributes materials and responds to patient questions regarding routine billing and insurance matters. - Performs related duties as required. - An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. - If assigned to the centralized FMG Float Pool, an incumbent provides patient access support to the assigned clinic/work unit as needed to meeting staffing needs. Requires frequent driving to assigned location(s) and current driver’s license.
Job ID
2021-181920
Department
Family Care
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Full Time
Location
WA-UNIVERSITY PLACE
The Patient Access Representative is responsible patient registration, admitting and financial counseling activities, which may include: patient pre-registration and registration, admittance, patient financial counseling, researching and evaluating federal, state and commercial insurance funding issues and screening patients for alternative government funding.   - Assembles all data and documents required for complete patient registration, including, pre-admission, admission, pre-registration and registration functions; completes all insurance verifications and authorizations - Enters all patient demographic information; uses other department applications for eligibility and authorization - Obtains and documents funding information from patients and provides information on available funding resources; obtains funding for patients in the statuses of scheduling, pre-registration, registration, or post registration as assigned
Job ID
2021-179891
Department
Patient Registration
Shift
Varied
Facility / Process Level : Name
CHI St. Luke's Brazosport
Employment Type
Part Time
Location
TX-LAKE JACKSON
The Patient Access Representative is responsible patient registration, admitting and financial counseling activities, which may include: patient pre-registration and registration, admittance, patient financial counseling, researching and evaluating federal, state and commercial insurance funding issues and screening patients for alternative government funding.   - Assembles all data and documents required for complete patient registration, including, pre-admission, admission, pre-registration and registration functions; completes all insurance verifications and authorizations - Enters all patient demographic information; uses other department applications for eligibility and authorization - Obtains and documents funding information from patients and provides information on available funding resources; obtains funding for patients in the statuses of scheduling, pre-registration, registration, or post registration as assigned
Job ID
2021-179890
Department
Patient Registration
Shift
Night
Facility / Process Level : Name
CHI St. Luke's Brazosport
Employment Type
Full Time
Location
TX-LAKE JACKSON
Franciscan Medical Group is currently looking for a part-time Patient Access Rep for the Franciscan Urgent Care Clinic in University Place. A team based clinic that is dedicated to quality and taking care of our patients. This clinic is open seven days a week offering exceptional care to the community. We are a fast paced, growing clinic with an excellent team!   Job Summary: - Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. - Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s electronic medical record; 3) gathering/validating insurance information using routine methods and obtaining authorization for services, 4) scheduling patient appointments, and 5) collecting co-pays, co-insurance and prior balances. - Work requires knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent follows proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are necessary. - This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements is consistent between locations. - An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. - The work requires knowledge of the policies, procedures and equipment applicable to the work unit at appointment. Essential Duties: - Registers and/or checks patients in/out. - Schedules appointments and ancillary services. - Handles and reconciles payments. - Continually monitor and reconcile issues prior to patient visit. - Distributes materials and responds to patient questions regarding routine billing and insurance matters. - Performs related duties as required. - An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly.
Job ID
2021-162963
Department
Urgent Care Center
Shift
Varied
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Part Time
Location
WA-University Place
Franciscan Medical Group is currently looking for a full-time Patient Access Rep for the Franciscan Urgent Care Clinic in Puyallup. We are looking for an energetic, compassionate and detail-oriented Patient Access Rep to work in a fast-paced environment. The Urgent Care Clinic is open 7 days a week with variable shifts available.   Job Summary: - Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. - Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s electronic medical record; 3) gathering/validating insurance information using routine methods and obtaining authorization for services, 4) scheduling patient appointments, and 5) collecting co-pays, co-insurance and prior balances. - Work requires knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent follows proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are necessary. - This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements is consistent between locations. - An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. - The work requires knowledge of the policies, procedures and equipment applicable to the work unit at appointment. Essential Duties: - Registers and/or checks patients in/out. - Schedules appointments and ancillary services. - Handles and reconciles payments. - Continually monitor and reconcile issues prior to patient visit. - Distributes materials and responds to patient questions regarding routine billing and insurance matters. - Performs related duties as required. - An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly.
Job ID
2020-139915
Department
Urgent Care Center
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Per Diem
Location
WA-PUYALLUP
Franciscan Medical Group is currently seeking a full time Patient Access Rep for our Franciscan Vascular Associates in Tacoma, WA. We are a fast paced practice with hours that our Monday through Friday. Free parking with competitive benefits package. This position will require some travel to our satellite offces for vacation and sick coverage. Apply today!   Job Summary: - Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. - Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s electronic medical record; 3) gathering/validating insurance information using routine methods and obtaining authorization for services, 4) scheduling patient appointments, and 5) collecting co-pays, co-insurance and prior balances. - Work requires knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent follows proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are necessary. - This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements is consistent between locations. - An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. - The work requires knowledge of the policies, procedures and equipment applicable to the work unit at appointment. Essential Duties: - Registers and/or checks patients in/out. - Schedules appointments and ancillary services. - Handles and reconciles payments. - Continually monitor and reconcile issues prior to patient visit. - Distributes materials and responds to patient questions regarding routine billing and insurance matters. - Performs related duties as required. - An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. - If assigned to the centralized FMG Float Pool, an incumbent provides patient access support to the assigned clinic/work unit as needed to meeting staffing needs. Requires frequent driving to assigned location(s) and current driver’s license.  
Job ID
2021-169309
Department
Vascular Surgery
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Full Time
Location
WA-TACOMA
Franciscan Medical Group, as part of Virginia Mason Franciscan Health, is currently looking for a motivated Patient Access Rep II to joing our patient-centered Franciscan Dermatology and Cardiology Clinic in Sequim. This individual will support a fast-paced, skilled team. No weekends or organizationally recognized holidays required.   Job Summary: Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures.  Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s medical record, 3) gathering/validating insurance information using routine methods, scheduling patient appointments, 4) collecting co-pays, co-insurance and prior balances, 5) obtaining and processing of referrals, authorizations and pre-certifications for patients requiring ancillary testing and/or surgical procedures, and 6) working with patients to ensure the patient’s referral needs are fulfilled and determining insurance benefit coverage for hardware related items such as retail contact lenses by working directly with patients’ insurance carriers, ever needed.   Work requires critical thinking, hearing the needs of the patient meeting those needs by offering multiple options and solutions, knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process.  An incumbent following proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management.  Strong customer service skills are required offering the highest level of service to every patient every time. This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes.  Overall, the nature of the work and job requirements is consistent between locations. An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly.  The incumbent may also be located in a Call Center environment interacting with patients on the phone.    Essential Duties: - Registers and/or checks patients in/out. - Handles and reconciles payments. - Continually monitors and reconciles issues prior to patient visit. - Processes referral orders and/or pre-authorizations. - Coordinates appointments and ancillary services. - Responds to patient questions regarding routine billing and insurance matters. - Coordinates patient instructional/educational activities.
Job ID
2021-183929
Department
Dermatolgy
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Full Time
Location
WA-SEQUIM
Franciscan Medical Group is currently looking for a full-time Patient Access Rep for the Franciscan Digestive Clinic in Tacoma. Become a member of a dynamic clinic with a great culture of teamwork.  8 hour shifts and no weekends or organizationally recognized holidays required.    Job Summary: - Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. - Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s electronic medical record; 3) gathering/validating insurance information using routine methods and obtaining authorization for services, 4) scheduling patient appointments, and 5) collecting co-pays, co-insurance and prior balances. - Work requires knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent follows proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are necessary. - This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements is consistent between locations. - An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. - The work requires knowledge of the policies, procedures and equipment applicable to the work unit at appointment. Essential Duties: - Registers and/or checks patients in/out. - Schedules appointments and ancillary services. - Handles and reconciles payments. - Continually monitor and reconcile issues prior to patient visit. - Distributes materials and responds to patient questions regarding routine billing and insurance matters. - Performs related duties as required. - An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly.
Job ID
2021-173988
Department
Digestive Health
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Full Time
Location
WA-TACOMA
Franciscan Medical Group is currently looking for a PER DIEM Patient Access Rep for the Franciscan Digestive Clinic in Tacoma. 8 hour shifts and no weekends or organizationally recognized holidays required.      Job Summary: - Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. - Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s electronic medical record; 3) gathering/validating insurance information using routine methods and obtaining authorization for services, 4) scheduling patient appointments, and 5) collecting co-pays, co-insurance and prior balances. - Work requires knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent follows proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are necessary. - This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements is consistent between locations. - An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. - The work requires knowledge of the policies, procedures and equipment applicable to the work unit at appointment. Essential Duties: - Registers and/or checks patients in/out. - Schedules appointments and ancillary services. - Handles and reconciles payments. - Continually monitor and reconcile issues prior to patient visit. - Distributes materials and responds to patient questions regarding routine billing and insurance matters. - Performs related duties as required. - An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly.
Job ID
2021-173309
Department
Digestive Health
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Per Diem
Location
WA-TACOMA
Franciscan Medical Group, as part of Virginia Mason Franciscan Health, is currently looking for a full-time Patient Access Rep for the Family Medicine Clinic in Burien. Team-based clinic and no organizationally recognized holidays required.    Job Summary: - Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. - Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s electronic medical record; 3) gathering/validating insurance information using routine methods and obtaining authorization for services, 4) scheduling patient appointments, and 5) collecting co-pays, co-insurance and prior balances. - Work requires knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent follows proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are necessary. - This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements is consistent between locations. - An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. - The work requires knowledge of the policies, procedures and equipment applicable to the work unit at appointment. Essential Duties: - Registers and/or checks patients in/out. - Schedules appointments and ancillary services. - Handles and reconciles payments. - Continually monitor and reconcile issues prior to patient visit. - Distributes materials and responds to patient questions regarding routine billing and insurance matters. - Performs related duties as required. - An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly.
Job ID
2021-183642
Department
Family Care
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Full Time
Location
WA-BURIEN
Franciscan Medical Group, as part of Virginia Mason Franciscan Health, is currently looking for a full-time Patient Access Rep for the Franciscan Family Medicine Clinic in West Seattle. Great clinic location in West Seattle and within walking distance to many great locations around the area. Free parking and no weekends or organizationally recognized holidays required.    Job Summary: - Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. - Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s electronic medical record; 3) gathering/validating insurance information using routine methods and obtaining authorization for services, 4) scheduling patient appointments, and 5) collecting co-pays, co-insurance and prior balances. - Work requires knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent follows proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are necessary. - This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements is consistent between locations. - An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. - The work requires knowledge of the policies, procedures and equipment applicable to the work unit at appointment. Essential Duties: - Registers and/or checks patients in/out. - Schedules appointments and ancillary services. - Handles and reconciles payments. - Continually monitor and reconcile issues prior to patient visit. - Distributes materials and responds to patient questions regarding routine billing and insurance matters. - Performs related duties as required. - An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. #MISSIONCRITICAL
Job ID
2021-182588
Department
Family Care
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Full Time
Location
WA-SEATTLE
Franciscan Medical Group, as part of Virginia Mason Franciscan Health, is currently looking for a full time Patient Access Rep for the busy Franciscan Family Medicine Clinic in Enumclaw. Become a member of a dynamic clinic with a great culture of teamwork. Excellent exposure to different disciplines. No weekends or organizationally recognized holidays required.    Job Summary: - Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. - Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s electronic medical record; 3) gathering/validating insurance information using routine methods and obtaining authorization for services, 4) scheduling patient appointments, and 5) collecting co-pays, co-insurance and prior balances. - Work requires knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent follows proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are necessary. - This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements is consistent between locations. - An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. - The work requires knowledge of the policies, procedures and equipment applicable to the work unit at appointment. Essential Duties: - Registers and/or checks patients in/out. - Schedules appointments and ancillary services. - Handles and reconciles payments. - Continually monitor and reconcile issues prior to patient visit. - Distributes materials and responds to patient questions regarding routine billing and insurance matters. - Performs related duties as required. - An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly.
Job ID
2021-181222
Department
Family Care
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Full Time
Location
WA-ENUMCLAW
Responsible for greeting patients, providing information, communicating with staff, scheduling appointments, answering phone, receiving payments, issuing receipts, providing information to patients so they may fully use and benefit from the clinic/office services.  Conveys a positive image of SJHS.    1.    Greets patients in polite, prompt, helpful manner and provides any necessary instructions/directions. Informs appropriate department of patient's arrival. Pulls charts and files to assist with patient flow.   2.           Obtains and enters new patient demographics; updates patient information, including charges, payments and related data, as necessary in the computer system to maintain accuracy for billing. Uses EMR to generate information necessary for billing.   3.           Completes necessary paperwork, obtains signatures as needed, and reviews all forms for accuracy and completion.   4.           Maintains appointment book, schedules follow-up appointments, and contacts no-shows and cancelled appointments to reschedule to ensure that no patient is lost to follow-up.   5.           Collects copayments and ensures that closing total receipts match the day's transactions report.   6.           Answers phone in pleasant manner, routes calls, takes messages, responds to questions and deals with patient needs expeditiously.   7.           Maintains current knowledge of policies/procedures and use of office equipment.   8.           Communicates clearly in person and on the phone, establishes/maintains cooperative relationships with patients, families, physicians, staff and other customers.   9.           Provides information to patients regarding the St. Joseph mission and Children's Health Insurance Plan when needed to assist the patient in finding and using available resources.   10.         Maintains documentation as required by regulatory agencies, policies and procedures.
Job ID
2021-180903
Department
Cardiology Clinic
Shift
Day
Facility / Process Level : Name
CHI St Joseph Health
Employment Type
Full Time
Location
TX-BRYAN
Responsible for greeting patients, providing information, communicating with staff, scheduling appointments, answering phone, receiving payments, issuing receipts, providing information to patients so they may fully use and benefit from the clinic/office services.  Conveys a positive image of SJHS.   1.    Greets patients in polite, prompt, helpful manner and provides any necessary instructions/directions. Informs appropriate department of patient's arrival. Pulls charts and files to assist with patient flow.   2.           Obtains and enters new patient demographics; updates patient information, including charges, payments and related data, as necessary in the computer system to maintain accuracy for billing. Uses EMR to generate information necessary for billing.   3.           Completes necessary paperwork, obtains signatures as needed, and reviews all forms for accuracy and completion.   4.           Maintains appointment book, schedules follow-up appointments, and contacts no-shows and cancelled appointments to reschedule to ensure that no patient is lost to follow-up.   5.           Collects copayments and ensures that closing total receipts match the day's transactions report.   6.           Answers phone in pleasant manner, routes calls, takes messages, responds to questions and deals with patient needs expeditiously.   7.           Maintains current knowledge of policies/procedures and use of office equipment.   8.           Communicates clearly in person and on the phone, establishes/maintains cooperative relationships with patients, families, physicians, staff and other customers.   9.           Provides information to patients regarding the St. Joseph mission and Children's Health Insurance Plan when needed to assist the patient in finding and using available resources.   10.         Maintains documentation as required by regulatory agencies, policies and procedures.   OTHER Performs other duties as assigned to meet the organization`s needs.
Job ID
2021-177127
Department
Family Care
Shift
Day
Facility / Process Level : Name
CHI St Joseph Health
Employment Type
Full Time
Location
TX-NORMANGEE
Responsible for greeting patients, providing information, communicating with staff, scheduling appointments, answering phone, receiving payments, issuing receipts, providing information to patients so they may fully use and benefit from the clinic/office services.  Conveys a positive image of SJHS.    1.    Greets patients in polite, prompt, helpful manner and provides any necessary instructions/directions. Informs appropriate department of patient's arrival. Pulls charts and files to assist with patient flow.   2.           Obtains and enters new patient demographics; updates patient information, including charges, payments and related data, as necessary in the computer system to maintain accuracy for billing. Uses EMR to generate information necessary for billing.   3.           Completes necessary paperwork, obtains signatures as needed, and reviews all forms for accuracy and completion.   4.           Maintains appointment book, schedules follow-up appointments, and contacts no-shows and cancelled appointments to reschedule to ensure that no patient is lost to follow-up.   5.           Collects copayments and ensures that closing total receipts match the day's transactions report.   6.           Answers phone in pleasant manner, routes calls, takes messages, responds to questions and deals with patient needs expeditiously.   7.           Maintains current knowledge of policies/procedures and use of office equipment.   8.           Communicates clearly in person and on the phone, establishes/maintains cooperative relationships with patients, families, physicians, staff and other customers.   9.           Provides information to patients regarding the St. Joseph mission and Children's Health Insurance Plan when needed to assist the patient in finding and using available resources.   10.         Maintains documentation as required by regulatory agencies, policies and procedures.
Job ID
2021-180039
Department
Family Practice Clinic
Shift
Day
Facility / Process Level : Name
CHI St Joseph Health
Employment Type
Full Time
Location
TX-BRENHAM
Responsible for greeting patients, providing information, communicating with staff, scheduling appointments, answering phone, receiving payments, issuing receipts, providing information to patients so they may fully use and benefit from the clinic/office services.  Conveys a positive image of SJHS.    1.    Greets patients in polite, prompt, helpful manner and provides any necessary instructions/directions. Informs appropriate department of patient's arrival. Pulls charts and files to assist with patient flow.   2.           Obtains and enters new patient demographics; updates patient information, including charges, payments and related data, as necessary in the computer system to maintain accuracy for billing. Uses EMR to generate information necessary for billing.   3.           Completes necessary paperwork, obtains signatures as needed, and reviews all forms for accuracy and completion.   4.           Maintains appointment book, schedules follow-up appointments, and contacts no-shows and cancelled appointments to reschedule to ensure that no patient is lost to follow-up.   5.           Collects copayments and ensures that closing total receipts match the day's transactions report.   6.           Answers phone in pleasant manner, routes calls, takes messages, responds to questions and deals with patient needs expeditiously.   7.           Maintains current knowledge of policies/procedures and use of office equipment.   8.           Communicates clearly in person and on the phone, establishes/maintains cooperative relationships with patients, families, physicians, staff and other customers.   9.           Provides information to patients regarding the St. Joseph mission and Children's Health Insurance Plan when needed to assist the patient in finding and using available resources.   10.         Maintains documentation as required by regulatory agencies, policies and procedures.
Job ID
2021-178992
Department
Family Practice Clinic
Shift
Day
Facility / Process Level : Name
CHI St Joseph Health
Employment Type
Full Time
Location
TX-COLLEGE STATION
- Assembles all data and documents required for complete patient registration, including, pre-admission, admission, pre-registration and registration Functions; completes all insurance verifications and authorizations - Enters all patient demographic information; uses other department applications for eligibility and authorization - Assesses patient financial responsibility and collects co-pays and deductibles at time of admission - Screens admissions and informs referring physician offices, patients and their families about hospital policies and procedures regarding method of payment sources for services rendered - Obtains and documents funding information from patients and Provides information on available funding resources; obtains funding for patients in the statuses of scheduling, pre-registration, registration, or post registration as assigned - Uses payer resources and website to explore and assess eligibility; Initiates third party referrals, administers financial assistance policy and procedures to determine patient eligibility for discounted prices or charity care - Works in collaboration with all areas of the revenue cycle to identify and resolve issues and or barriers - Enters a variety of fiscally related information into databases; Maintains fiscal records and files - Responds to requests for information and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems
Job ID
2021-168744
Department
General Medical Clinic
Shift
Day
Facility / Process Level : Name
CHI St Joseph Health
Employment Type
Full Time
Location
TX-NAVASOTA
Responsible for greeting patients, providing information, communicating with staff, scheduling appointments, answering phone, receiving payments, issuing receipts, providing information to patients so they may fully use and benefit from the clinic/office services.  Conveys a positive image of SJHS.   1.    Greets patients in polite, prompt, helpful manner and provides any necessary instructions/directions. Informs appropriate department of patient's arrival. Pulls charts and files to assist with patient flow.   2.           Obtains and enters new patient demographics; updates patient information, including charges, payments and related data, as necessary in the computer system to maintain accuracy for billing. Uses EMR to generate information necessary for billing.   3.           Completes necessary paperwork, obtains signatures as needed, and reviews all forms for accuracy and completion.   4.           Maintains appointment book, schedules follow-up appointments, and contacts no-shows and cancelled appointments to reschedule to ensure that no patient is lost to follow-up.   5.           Collects copayments and ensures that closing total receipts match the day's transactions report.   6.           Answers phone in pleasant manner, routes calls, takes messages, responds to questions and deals with patient needs expeditiously.   7.           Maintains current knowledge of policies/procedures and use of office equipment. 8.           Communicates clearly in person and on the phone, establishes/maintains cooperative relationships with patients, families, physicians, staff and other customers.   9.           Provides information to patients regarding the St. Joseph mission and Children's Health Insurance Plan when needed to assist the patient in finding and using available resources.   10.         Maintains documentation as required by regulatory agencies, policies and procedures.
Job ID
2021-182633
Department
General Surgery Clinic
Shift
Day
Facility / Process Level : Name
CHI St Joseph Health
Employment Type
Full Time
Location
TX-COLLEGE STATION
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