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- Assembles all data and documents required for complete patient registration, including, pre-admission, admission, pre-registration and registration Functions; completes all insurance verifications and authorizations - Enters all patient demographic information; uses other department applications for eligibility and authorization - Assesses patient financial responsibility and collects co-pays and deductibles at time of admission - Screens admissions and informs referring physician offices, patients and their families about hospital policies and procedures regarding method of payment sources for services rendered - Obtains and documents funding information from patients and Provides information on available funding resources; obtains funding for patients in the statuses of scheduling, pre-registration, registration, or post registration as assigned - Uses payer resources and website to explore and assess eligibility; Initiates third party referrals, administers financial assistance policy and procedures to determine patient eligibility for discounted prices or charity care - Works in collaboration with all areas of the revenue cycle to identify and resolve issues and or barriers - Enters a variety of fiscally related information into databases; Maintains fiscal records and files - Responds to requests for information and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems
Job ID
2021-168744
Department
General Medical Clinic
Shift
Day
Facility / Process Level : Name
CHI St Joseph Health
Employment Type
Full Time
Location
TX-NAVASOTA
Responsible for greeting patients, providing information, communicating with staff, scheduling appointments, answering phone, receiving payments, issuing receipts, providing information to patients so they may fully use and benefit from the clinic/office services.  Conveys a positive image of SJHS.   1.    Greets patients in polite, prompt, helpful manner and provides any necessary instructions/directions. Informs appropriate department of patient's arrival. Pulls charts and files to assist with patient flow.   2.           Obtains and enters new patient demographics; updates patient information, including charges, payments and related data, as necessary in the computer system to maintain accuracy for billing. Uses EMR to generate information necessary for billing.   3.           Completes necessary paperwork, obtains signatures as needed, and reviews all forms for accuracy and completion.   4.           Maintains appointment book, schedules follow-up appointments, and contacts no-shows and cancelled appointments to reschedule to ensure that no patient is lost to follow-up.   5.           Collects copayments and ensures that closing total receipts match the day's transactions report.   6.           Answers phone in pleasant manner, routes calls, takes messages, responds to questions and deals with patient needs expeditiously.   7.           Maintains current knowledge of policies/procedures and use of office equipment. 8.           Communicates clearly in person and on the phone, establishes/maintains cooperative relationships with patients, families, physicians, staff and other customers.   9.           Provides information to patients regarding the St. Joseph mission and Children's Health Insurance Plan when needed to assist the patient in finding and using available resources.   10.         Maintains documentation as required by regulatory agencies, policies and procedures.
Job ID
2021-182633
Department
General Surgery Clinic
Shift
Day
Facility / Process Level : Name
CHI St Joseph Health
Employment Type
Full Time
Location
TX-COLLEGE STATION
Responsible for greeting patients, providing information, communicating with staff, scheduling appointments, answering phone, receiving payments, issuing receipts, providing information to patients so they may fully use and benefit from the clinic/office services.  Conveys a positive image of SJHS.    1.    Greets patients in polite, prompt, helpful manner and provides any necessary instructions/directions. Informs appropriate department of patient's arrival. Pulls charts and files to assist with patient flow.   2.           Obtains and enters new patient demographics; updates patient information, including charges, payments and related data, as necessary in the computer system to maintain accuracy for billing. Uses EMR to generate information necessary for billing.   3.           Completes necessary paperwork, obtains signatures as needed, and reviews all forms for accuracy and completion.   4.           Maintains appointment book, schedules follow-up appointments, and contacts no-shows and cancelled appointments to reschedule to ensure that no patient is lost to follow-up.   5.           Collects copayments and ensures that closing total receipts match the day's transactions report.   6.           Answers phone in pleasant manner, routes calls, takes messages, responds to questions and deals with patient needs expeditiously.   7.           Maintains current knowledge of policies/procedures and use of office equipment.   8.           Communicates clearly in person and on the phone, establishes/maintains cooperative relationships with patients, families, physicians, staff and other customers.   9.           Provides information to patients regarding the St. Joseph mission and Children's Health Insurance Plan when needed to assist the patient in finding and using available resources.   10.         Maintains documentation as required by regulatory agencies, policies and procedures.
Job ID
2021-174371
Department
General Surgery Clinic
Shift
Day
Facility / Process Level : Name
CHI St Joseph Health
Employment Type
Full Time
Location
TX-BRYAN
Responsible for greeting patients, providing information, communicating with staff, scheduling appointments, answering phone, receiving payments, issuing receipts, providing information to patients so they may fully use and benefit from the clinic/office services.  Conveys a positive image of SJHS.   1.    Greets patients in polite, prompt, helpful manner and provides any necessary instructions/directions. Informs appropriate department of patient's arrival. Pulls charts and files to assist with patient flow.   2.           Obtains and enters new patient demographics; updates patient information, including charges, payments and related data, as necessary in the computer system to maintain accuracy for billing. Uses EMR to generate information necessary for billing.   3.           Completes necessary paperwork, obtains signatures as needed, and reviews all forms for accuracy and completion.   4.           Maintains appointment book, schedules follow-up appointments, and contacts no-shows and cancelled appointments to reschedule to ensure that no patient is lost to follow-up.   5.           Collects copayments and ensures that closing total receipts match the day's transactions report.   6.           Answers phone in pleasant manner, routes calls, takes messages, responds to questions and deals with patient needs expeditiously.   7.           Maintains current knowledge of policies/procedures and use of office equipment.   8.           Communicates clearly in person and on the phone, establishes/maintains cooperative relationships with patients, families, physicians, staff and other customers.   9.           Provides information to patients regarding the St. Joseph mission and Children's Health Insurance Plan when needed to assist the patient in finding and using available resources.   10.         Maintains documentation as required by regulatory agencies, policies and procedures.   OTHER Performs other duties as assigned to meet the organization`s needs.
Job ID
2021-176200
Department
Neurosurgery
Shift
Day
Facility / Process Level : Name
CHI St Joseph Health
Employment Type
Full Time
Location
TX-BRYAN
Responsible for greeting patients, providing information, communicating with staff, scheduling appointments, answering phone, receiving payments, issuing receipts, providing information to patients so they may fully use and benefit from the clinic/office services.     1. Greets patients in polite, prompt, helpful manner and provides any necessary instructions/directions. 2. Informs appropriate department of patient's arrival. Pulls charts and files to assist with patient flow. 2. Obtains and enters new patient demographics; updates patient information, including charges, payments and related data, as necessary in the computer system to maintain accuracy for billing. Uses EMR to generate information necessary for billing. 3. Completes necessary paperwork, obtains signatures as needed, and reviews all forms for accuracy and completion. 4. Maintains appointment book, schedules follow-up appointments, and contacts no-shows and cancelled appointments to reschedule to ensure that no patient is lost to follow-up. 5. Collects copayments and ensures that closing total receipts match the day's transactions report. 6. Answers phone in pleasant manner, routes calls, takes messages, responds to questions and deals with patient needs expeditiously. 7. Maintains current knowledge of policies/procedures and use of office equipment. 8. Communicates clearly in person and on the phone, establishes/maintains cooperative relationships with patients, families, physicians, staff and other customers. 9. Provides information to patients regarding the CHI St. Luke’s Health Memorial’s Mission. 10. Maintains documentation as required by regulatory agencies, policies and procedures.
Job ID
2021-177123
Department
Obstetrics/Gynecology
Shift
Day
Facility / Process Level : Name
CHI Baylor St. Luke's Medical Group
Employment Type
Full Time
Location
TX-Livingston
Responsible for greeting patients, providing information, communicating with staff, scheduling appointments, answering phone, receiving payments, issuing receipts, providing information to patients so they may fully use and benefit from the clinic/office services. Conveys a positive image of SJHS.   1. Greets patients in polite, prompt, helpful manner and provides any necessary instructions/directions. Informs appropriate department of patient's arrival. Pulls charts and files to assist with patient flow. 2. Obtains and enters new patient demographics; updates patient information, including charges, payments and related data, as necessary in the computer system to maintain accuracy for billing. Uses EMR to generate information necessary for billing. 3. Completes necessary paperwork, obtains signatures as needed, and reviews all forms for accuracy and completion. 4. Maintains appointment book, schedules follow-up appointments, and contacts no-shows and cancelled appointments to reschedule to ensure that no patient is lost to follow-up. 5. Collects copayments and ensures that closing total receipts match the day's transactions report. 6. Answers phone in pleasant manner, routes calls, takes messages, responds to questions and deals with patient needs expeditiously. 7. Maintains current knowledge of policies/procedures and use of office equipment. 8. Communicates clearly in person and on the phone, establishes/maintains cooperative relationships with patients, families, physicians, staff and other customers. 9. Provides information to patients regarding the St. Joseph mission and Children's Health Insurance Plan when needed to assist the patient in finding and using available resources. 10. Maintains documentation as required by regulatory agencies, policies and procedures.
Job ID
2021-183484
Department
Pediatric Clinic
Shift
Day
Facility / Process Level : Name
CHI St Joseph Health
Employment Type
Full Time
Location
TX-BRYAN
Responsible for greeting patients, providing information, communicating with staff, scheduling appointments, answering phone, receiving payments, issuing receipts, providing information to patients so they may fully use and benefit from the clinic/office services.  Conveys a positive image of SJHS.    1.    Greets patients in polite, prompt, helpful manner and provides any necessary instructions/directions. Informs appropriate department of patient's arrival. Pulls charts and files to assist with patient flow.   2.           Obtains and enters new patient demographics; updates patient information, including charges, payments and related data, as necessary in the computer system to maintain accuracy for billing. Uses EMR to generate information necessary for billing.   3.           Completes necessary paperwork, obtains signatures as needed, and reviews all forms for accuracy and completion.   4.           Maintains appointment book, schedules follow-up appointments, and contacts no-shows and cancelled appointments to reschedule to ensure that no patient is lost to follow-up.   5.           Collects copayments and ensures that closing total receipts match the day's transactions report.   6.           Answers phone in pleasant manner, routes calls, takes messages, responds to questions and deals with patient needs expeditiously.   7.           Maintains current knowledge of policies/procedures and use of office equipment.   8.           Communicates clearly in person and on the phone, establishes/maintains cooperative relationships with patients, families, physicians, staff and other customers.   9.           Provides information to patients regarding the St. Joseph mission and Children's Health Insurance Plan when needed to assist the patient in finding and using available resources.   10.         Maintains documentation as required by regulatory agencies, policies and procedures.
Job ID
2021-176145
Department
Referrals
Shift
Day
Facility / Process Level : Name
CHI St Joseph Health
Employment Type
Full Time
Location
TX-BRYAN
  Responsible for greeting patients, providing information, communicating with staff, scheduling appointments, answering phone, receiving payments, issuing receipts, providing information to patients so they may fully use and benefit from the clinic/office services.  Conveys a positive image of SJHS.    1.    Greets patients in polite, prompt, helpful manner and provides any necessary instructions/directions. Informs appropriate department of patient's arrival. Pulls charts and files to assist with patient flow.   2.           Obtains and enters new patient demographics; updates patient information, including charges, payments and related data, as necessary in the computer system to maintain accuracy for billing. Uses EMR to generate information necessary for billing.   3.           Completes necessary paperwork, obtains signatures as needed, and reviews all forms for accuracy and completion.   4.           Maintains appointment book, schedules follow-up appointments, and contacts no-shows and cancelled appointments to reschedule to ensure that no patient is lost to follow-up.   5.           Collects copayments and ensures that closing total receipts match the day's transactions report.   6.           Answers phone in pleasant manner, routes calls, takes messages, responds to questions and deals with patient needs expeditiously.   7.           Maintains current knowledge of policies/procedures and use of office equipment.   8.           Communicates clearly in person and on the phone, establishes/maintains cooperative relationships with patients, families, physicians, staff and other customers.   9.           Provides information to patients regarding the St. Joseph mission and Children's Health Insurance Plan when needed to assist the patient in finding and using available resources.   10.         Maintains documentation as required by regulatory agencies, policies and procedures.
Job ID
2021-176144
Department
Referrals
Shift
Day
Facility / Process Level : Name
CHI St Joseph Health
Employment Type
Full Time
Location
TX-BRYAN
Responsible for greeting patients, providing information, communicating with staff, scheduling appointments, answering phone, receiving payments, issuing receipts, providing information to patients so they may fully use and benefit from the clinic/office services.  Conveys a positive image of SJHS.    1.    Greets patients in polite, prompt, helpful manner and provides any necessary instructions/directions. Informs appropriate department of patient's arrival. Pulls charts and files to assist with patient flow.   2.           Obtains and enters new patient demographics; updates patient information, including charges, payments and related data, as necessary in the computer system to maintain accuracy for billing. Uses EMR to generate information necessary for billing.   3.           Completes necessary paperwork, obtains signatures as needed, and reviews all forms for accuracy and completion.   4.           Maintains appointment book, schedules follow-up appointments, and contacts no-shows and cancelled appointments to reschedule to ensure that no patient is lost to follow-up.   5.           Collects copayments and ensures that closing total receipts match the day's transactions report.   6.           Answers phone in pleasant manner, routes calls, takes messages, responds to questions and deals with patient needs expeditiously.   7.           Maintains current knowledge of policies/procedures and use of office equipment.   8.           Communicates clearly in person and on the phone, establishes/maintains cooperative relationships with patients, families, physicians, staff and other customers.   9.           Provides information to patients regarding the St. Joseph mission and Children's Health Insurance Plan when needed to assist the patient in finding and using available resources.   10.         Maintains documentation as required by regulatory agencies, policies and procedures.  
Job ID
2021-176143
Department
Referrals
Shift
Day
Facility / Process Level : Name
CHI St Joseph Health
Employment Type
Full Time
Location
TX-BRYAN
  - Assembles all data and documents required for complete patient registration, including, pre-admission, admission, pre-registration and registration Functions; completes all insurance verifications and authorizations - Enters all patient demographic information; uses other department applications for eligibility and authorization - Assesses patient financial responsibility and collects co-pays and deductibles at time of admission - Screens admissions and informs referring physician offices, patients and their families about hospital policies and procedures regarding method of payment sources for services rendered - Obtains and documents funding information from patients and Provides information on available funding resources; obtains funding for patients in the statuses of scheduling, pre-registration, registration, or post registration as assigned - Uses payer resources and website to explore and assess eligibility; Initiates third party referrals, administers financial assistance policy and procedures to determine patient eligibility for discounted prices or charity care - Works in collaboration with all areas of the revenue cycle to identify and resolve issues and or barriers - Enters a variety of fiscally related information into databases; Maintains fiscal records and files - Responds to requests for information and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems
Job ID
2021-170905
Department
Referrals
Shift
Day
Facility / Process Level : Name
CHI St Joseph Health
Employment Type
Full Time
Location
TX-BRYAN
Responsible for greeting patients, communicating with departments, scheduling appointments, answering phones, receiving payments, verifying necessary information and records in the medical record.  Provides information to patients so they may fully utilize and benefit from the clinic services.  Conveys a positive image of SJRHC.   1.    Greets patients in polite, prompt, helpful manner and provides any necessary instructions/directions. Informs appropriate department of patient`s arrival. Oversees waiting area. Organizes patient flow.   2.           Answers phone in pleasant manner and deals with patient needs expeditiously.   3.           Uses EMR to generate information necessary for billing. Verifies and updates patient information. Collects copay. Obtains patient signatures as needed. Completes necessary paperwork and issues receipts. Collects and enters patient's insurance information into data base. Responsible for managing, directing, and monitoring coding activities on all services including distributing the daily charge tickets to the billing company.   4.           Obtains referral information. Schedules surgeries, outpatient appointments and admissions.   5.           Sends/receives patient`s medical records. Assembles patient's charts for next day visits. Responsible for planning, organizing and directing all aspects of the medical records.   6.           Responsible for assisting physician with clerical tasks. Coordinates service requests. Maintains clinic office and equipment. Informs the administrator of operational problems. Responsible for mail room functions including sorting and distribution of mail.  Orders and inventories supplies.   7.           Assists with training and supervision of staff, helping them develop performance goals and objectives.   8.           Responsible for assisting patients with questions on insurance claims, home healthcare, and medical equipment.  Responsible for administering, directing, planning, and coordinating all office activities. Provides information to patients so they may fully use and benefit from clinic/office services.
Job ID
2021-167166
Department
Adult Clinic
Shift
Day
Facility / Process Level : Name
CHI St Joseph Health
Employment Type
Seasonal/Casual/OnCall/Supplemental
Location
TX-BRYAN
Franciscan Medical Group, part of Virginia Mason Franciscan Health, is currently seeking a full time Patient Access Rep II for our Franciscan Endocrinology Associates in Tacoma, WA.  This position is day shift with no weekends, nights or organizationally recognized holidays required.    Job Summary: Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s medical record, 3) gathering/validating insurance information using routine methods, scheduling patient appointments, 4) collecting co-pays, co-insurance and prior balances, 5) obtaining and processing of referrals, authorizations and pre-certifications for patients requiring ancillary testing and/or surgical procedures, and 6) working with patients to ensure the patient’s referral needs are fulfilled and determining insurance benefit coverage for hardware related items such as retail contact lenses by working directly with patients’ insurance carriers, ever needed. Work requires critical thinking, hearing the needs of the patient meeting those needs by offering multiple options and solutions, knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent following proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are required offering the highest level of service to every patient every time. This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements is consistent between locations. An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. The incumbent may also be located in a Call Center environment interacting with patients on the phone.   Essential Duties: - Registers and/or checks patients in/out. - Handles and reconciles payments. - Continually monitors and reconciles issues prior to patient visit. - Processes referral orders and/or pre-authorizations. - Coordinates appointments and ancillary services. - Responds to patient questions regarding routine billing and insurance matters. - Coordinates patient instructional/educational activities.  
Job ID
2021-183615
Department
Endocrinology Clinic
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Full Time
Location
WA-TACOMA
Franciscan Medical Group, part of Virginia Mason Franciscan Health, is currently seeking a full time Patient Access Rep II for our Franciscan Medical Clinic -Puyallup. We are a collaborative and supportive team with a positive culture! No nights, weekends or organizationally recognized holidays required!   Job Summary: Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s medical record, 3) gathering/validating insurance information using routine methods, scheduling patient appointments, 4) collecting co-pays, co-insurance and prior balances, 5) obtaining and processing of referrals, authorizations and pre-certifications for patients requiring ancillary testing and/or surgical procedures, and 6) working with patients to ensure the patient’s referral needs are fulfilled and determining insurance benefit coverage for hardware related items such as retail contact lenses by working directly with patients’ insurance carriers, ever needed. Work requires critical thinking, hearing the needs of the patient meeting those needs by offering multiple options and solutions, knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent following proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are required offering the highest level of service to every patient every time. This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements is consistent between locations. An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. The incumbent may also be located in a Call Center environment interacting with patients on the phone.   Essential Duties: - Registers and/or checks patients in/out. - Handles and reconciles payments. - Continually monitors and reconciles issues prior to patient visit. - Processes referral orders and/or pre-authorizations. - Coordinates appointments and ancillary services. - Responds to patient questions regarding routine billing and insurance matters. - Coordinates patient instructional/educational activities.
Job ID
2021-183641
Department
Family Care
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Full Time
Location
WA-PUYALLUP
Franciscan Medical Group, part of Virginia Mason Franciscan Health, is currently seeking a full time Patient Access Rep II for our Franciscan Medical Clinic - Gig Harbor on Kimball Drive. We are looking for an energetic, detail oriented, compassionate person to join ou busy family practice and internal medicine departments. This position will be Monday - Friday, 8a-5p. No nights, weekends or organizationally recognized holidays required.    Job Summary: Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s medical record, 3) gathering/validating insurance information using routine methods, scheduling patient appointments, 4) collecting co-pays, co-insurance and prior balances, 5) obtaining and processing of referrals, authorizations and pre-certifications for patients requiring ancillary testing and/or surgical procedures, and 6) working with patients to ensure the patient’s referral needs are fulfilled and determining insurance benefit coverage for hardware related items such as retail contact lenses by working directly with patients’ insurance carriers, ever needed. Work requires critical thinking, hearing the needs of the patient meeting those needs by offering multiple options and solutions, knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent following proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are required offering the highest level of service to every patient every time. This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements is consistent between locations. An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. The incumbent may also be located in a Call Center environment interacting with patients on the phone.   Essential Duties: - Registers and/or checks patients in/out. - Handles and reconciles payments. - Continually monitors and reconciles issues prior to patient visit. - Processes referral orders and/or pre-authorizations. - Coordinates appointments and ancillary services. - Responds to patient questions regarding routine billing and insurance matters. - Coordinates patient instructional/educational activities.
Job ID
2021-183626
Department
Family Care
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Full Time
Location
WA-GIG HARBOR
Franciscan Medical Group, part of Virginia Mason Franciscan Health, is currently seeking a Patient Access Rep II for our Franciscan Pulmonary and Sleep Medicine in Silverdale at the beautiful St. Michael Medical Pavilion. No weekends, nights or organizationally recognized holidays required.   Job Summary: Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s medical record, 3) gathering/validating insurance information using routine methods, scheduling patient appointments, 4) collecting co-pays, co-insurance and prior balances, 5) obtaining and processing of referrals, authorizations and pre-certifications for patients requiring ancillary testing and/or surgical procedures, and 6) working with patients to ensure the patient’s referral needs are fulfilled and determining insurance benefit coverage for hardware related items such as retail contact lenses by working directly with patients’ insurance carriers, ever needed. Work requires critical thinking, hearing the needs of the patient meeting those needs by offering multiple options and solutions, knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent following proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are required offering the highest level of service to every patient every time. This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements is consistent between locations. An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. The incumbent may also be located in a Call Center environment interacting with patients on the phone.   Essential Duties: - Registers and/or checks patients in/out. - Handles and reconciles payments. - Continually monitors and reconciles issues prior to patient visit. - Processes referral orders and/or pre-authorizations. - Coordinates appointments and ancillary services. - Responds to patient questions regarding routine billing and insurance matters. - Coordinates patient instructional/educational activities.  
Job ID
2021-182866
Department
Pulmonary Function Services
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Full Time
Location
WA-POULSBO
Franciscan Medical Group, as part of Virginia Mason Franciscan Health, is currently looking for a full-time Patient Access Rep II for the Franciscan Pulmonary Clinic in Tacoma. Collaborative and supports team with a positive culture. Monday through Friday work week, free parking and no weekends or organizationally recognized holidays required.   Job Summary: Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures.  Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s medical record, 3) gathering/validating insurance information using routine methods, scheduling patient appointments, 4) collecting co-pays, co-insurance and prior balances, 5) obtaining and processing of referrals, authorizations and pre-certifications for patients requiring ancillary testing and/or surgical procedures, and 6) working with patients to ensure the patient’s referral needs are fulfilled and determining insurance benefit coverage for hardware related items such as retail contact lenses by working directly with patients’ insurance carriers, ever needed.   Work requires critical thinking, hearing the needs of the patient meeting those needs by offering multiple options and solutions, knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process.  An incumbent following proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management.  Strong customer service skills are required offering the highest level of service to every patient every time. This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes.  Overall, the nature of the work and job requirements is consistent between locations. An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly.  The incumbent may also be located in a Call Center environment interacting with patients on the phone.    Essential Duties: - Registers and/or checks patients in/out. - Handles and reconciles payments. - Continually monitors and reconciles issues prior to patient visit. - Processes referral orders and/or pre-authorizations. - Coordinates appointments and ancillary services. - Responds to patient questions regarding routine billing and insurance matters. - Coordinates patient instructional/educational activities.
Job ID
2021-183639
Department
Pulmonology
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Full Time
Location
WA-TACOMA
Franciscan Medical Group, as part of Virginia Mason Franciscan Health, is currently looking for a full-time Patient Access Rep II for the Franciscan Pulmonary Clinic in Tacoma. Collaborative and supportive team with a friendly, positive culture. Free parking and no weekends or organizationally recognized holidays required.   Job Summary: Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures.  Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s medical record, 3) gathering/validating insurance information using routine methods, scheduling patient appointments, 4) collecting co-pays, co-insurance and prior balances, 5) obtaining and processing of referrals, authorizations and pre-certifications for patients requiring ancillary testing and/or surgical procedures, and 6) working with patients to ensure the patient’s referral needs are fulfilled and determining insurance benefit coverage for hardware related items such as retail contact lenses by working directly with patients’ insurance carriers, ever needed.   Work requires critical thinking, hearing the needs of the patient meeting those needs by offering multiple options and solutions, knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process.  An incumbent following proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management.  Strong customer service skills are required offering the highest level of service to every patient every time. This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes.  Overall, the nature of the work and job requirements is consistent between locations. An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly.  The incumbent may also be located in a Call Center environment interacting with patients on the phone.    Essential Duties: - Registers and/or checks patients in/out. - Handles and reconciles payments. - Continually monitors and reconciles issues prior to patient visit. - Processes referral orders and/or pre-authorizations. - Coordinates appointments and ancillary services. - Responds to patient questions regarding routine billing and insurance matters. - Coordinates patient instructional/educational activities. 
Job ID
2021-183621
Department
Pulmonology
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Full Time
Location
WA-TACOMA
Franciscan Medical Group, as part of Virginia Mason Franciscan Health, is currently looking for a full-time Patient Access Rep II for the Franciscan Pulmonary Clinic in Tacoma. Collaborative and supportive team with a friendly, positive culture. No weekends or organizationally recognized holidays required.   Job Summary: Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures.  Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s medical record, 3) gathering/validating insurance information using routine methods, scheduling patient appointments, 4) collecting co-pays, co-insurance and prior balances, 5) obtaining and processing of referrals, authorizations and pre-certifications for patients requiring ancillary testing and/or surgical procedures, and 6) working with patients to ensure the patient’s referral needs are fulfilled and determining insurance benefit coverage for hardware related items such as retail contact lenses by working directly with patients’ insurance carriers, ever needed.   Work requires critical thinking, hearing the needs of the patient meeting those needs by offering multiple options and solutions, knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process.  An incumbent following proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management.  Strong customer service skills are required offering the highest level of service to every patient every time. This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes.  Overall, the nature of the work and job requirements is consistent between locations. An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly.  The incumbent may also be located in a Call Center environment interacting with patients on the phone.    Essential Duties: - Registers and/or checks patients in/out. - Handles and reconciles payments. - Continually monitors and reconciles issues prior to patient visit. - Processes referral orders and/or pre-authorizations. - Coordinates appointments and ancillary services. - Responds to patient questions regarding routine billing and insurance matters. - Coordinates patient instructional/educational activities.
Job ID
2021-183620
Department
Pulmonology
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Full Time
Location
WA-TACOMA
Franciscan Medical Group is currently looking for a full-time Patient Access Rep II for the Franciscan Rheumatology Associates in Gig Harbor. We are seeking an enthusiastic individual with strong customer service and interpersonal skills. This position will provide training opportunities to increase your knowledge base in Rheumatology. This position will also back up Neurology and Podiatry in this multi-specialty clinic. No weekends or organizationally recognized holidays required.   Job Summary: Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures.  Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s medical record, 3) gathering/validating insurance information using routine methods, scheduling patient appointments, 4) collecting co-pays, co-insurance and prior balances, 5) obtaining and processing of referrals, authorizations and pre-certifications for patients requiring ancillary testing and/or surgical procedures, and 6) working with patients to ensure the patient’s referral needs are fulfilled and determining insurance benefit coverage for hardware related items such as retail contact lenses by working directly with patients’ insurance carriers, ever needed.   Work requires critical thinking, hearing the needs of the patient meeting those needs by offering multiple options and solutions, knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process.  An incumbent following proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management.  Strong customer service skills are required offering the highest level of service to every patient every time. This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes.  Overall, the nature of the work and job requirements is consistent between locations. An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly.  The incumbent may also be located in a Call Center environment interacting with patients on the phone.    Essential Duties: - Registers and/or checks patients in/out. - Handles and reconciles payments. - Continually monitors and reconciles issues prior to patient visit. - Processes referral orders and/or pre-authorizations. - Coordinates appointments and ancillary services. - Responds to patient questions regarding routine billing and insurance matters. - Coordinates patient instructional/educational activities.  
Job ID
2021-172080
Department
Rheumatology
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Full Time
Location
WA-GIG HARBOR
Franciscan Medical Group, part of Virginia Mason Franciscan Health, is currently seeking a full time Patient Access Rep II for our Franciscan Urology Associates in Silverdale, WA in our St. Michael Medical Pavilion. We are an extremely busy Urology practice. Be part of a collegial front end support team with an excellent and supportive clinical staff team focused on patient satisfaction.   Job Summary: Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s medical record, 3) gathering/validating insurance information using routine methods, scheduling patient appointments, 4) collecting co-pays, co-insurance and prior balances, 5) obtaining and processing of referrals, authorizations and pre-certifications for patients requiring ancillary testing and/or surgical procedures, and 6) working with patients to ensure the patient’s referral needs are fulfilled and determining insurance benefit coverage for hardware related items such as retail contact lenses by working directly with patients’ insurance carriers, ever needed. Work requires critical thinking, hearing the needs of the patient meeting those needs by offering multiple options and solutions, knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent following proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are required offering the highest level of service to every patient every time. This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements is consistent between locations. An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. The incumbent may also be located in a Call Center environment interacting with patients on the phone.   Essential Duties: - Registers and/or checks patients in/out. - Handles and reconciles payments. - Continually monitors and reconciles issues prior to patient visit. - Processes referral orders and/or pre-authorizations. - Coordinates appointments and ancillary services. - Responds to patient questions regarding routine billing and insurance matters. - Coordinates patient instructional/educational activities.
Job ID
2021-183602
Department
Urology
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Full Time
Location
WA-BREMERTON
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