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In healthcare, we all agree that support is a must in order to be successful. This position will support our healthcare teams by ensuring they have everything they need in order to care for our patients. They also play a huge role in a patient’s experience and prep when they visit any of our clinics. We couldn’t do it without you! If you have a passion for supporting others and enhancing patient experience, we want to talk to you.   Expectations: - Provide care for patients through their entire clinic experience - Administer medications accurately, safely, and consistently according to the patient’s plan of care - Complete thorough documentation on patients as required - Practice sterile or clean techniques for patient’s needing wound care/dressing change
Job ID
2020-126281
Department
Women's Health Services Clinic
Shift
Day
Facility / Process Level : Name
CHI Health Clinic
Employment Type
Full Time
Location
NE-OMAHA
In healthcare, we all agree that support is a must in order to be successful. This position will support our healthcare teams by ensuring they have everything they need in order to care for our patients. They also play a huge role in a patient’s experience and prep when they visit any of our clinics. We couldn’t do it without you! If you have a passion for supporting others and enhancing patient experience, we want to talk to you.   Expectations: - Record patient’s medical history, vital statistics, or information such as test results in medical records - Prepare treatment rooms for patient examinations - Obtain medical information and take vitals - Escort patients to exam rooms and prepare them for the physician/nurse - Prepare and administer medications as directed by a physician
Job ID
2021-169766
Department
Women's Health Services Clinic
Shift
Day
Facility / Process Level : Name
CHI Health Clinic
Employment Type
Full Time
Location
NE-PAPILLION
*** $3,000 SIGN-ON BONUS for fulltime Clinic Licensed Practical Nurse positions *** (sign on bonus applies to external hires only and must meet company guidelines for bonus payout)   Franciscan Medical Group, as part of Virginia Mason Francisan Health, is currently seeking a full time Clinic LPN for our busy Franciscan OBGYN Clinic in Tacoma. Dynamic, patient-centered team looking for an energetic team member. Ten hour shifts and holidays off with very rare weekend shift coverage.  Job Summary:   This job is responsible, under the direction of a Registered Nurse or other Healthcare Provider, for providing quality practical nursing care to clinic patients consistent with the scope of LPN licensure and Franciscan Medical Group (FMG) Scope of Practice Policy.  An incumbent assists providers with patient clinic visits, carrying out routine aspects of designated nursing protocols and provides clinical support and related assistance to professional medical staff.  Work also includes participating in patient care planning, assisting with and/or performing therapeutic/diagnostic procedures/tests, reporting nursing observations/assessments and updating information in the patient’s electronic medical record. An employee uses initiative in carrying out recurring tasks independently within scope of practice and established standards of care.  An RN or Provider provides specific instructions for new or more complex tasks and is consulted when unusual/unfamiliar situations are encountered. Work involves effectively managing a demanding workload and requires excellent customer service skills with patients/families, multi-disciplinary team members, practitioners and the public.  Essential Job Duties: - Prepares patients for practitioner visit; rooms patients, obtains and records vital signs and other appropriate information, such as height, weight, drug allergies, current medications and presenting problem; chaperones and documents the patient exam, ensuring patient privacy and comfort. - Performs, or assists with, patient care, diagnostic tests and clinical procedures to appropriate level of training/scope of licensure and established procedures; follows triage standing orders/protocols for routine nursing situations and refers complex, urgent or emergent situations to an RN or provider. - Assists with point of care testing (CLIA-Waived Tests only)/lab tests following established protocols/instructions. - Administers patient medications per written provider order; tracks and logs medication usage per established policies; inventories counts of controlled substances. - Documents procedures and interactions in patient’s medical record in accordance with established procedures; enters, pends and signs orders as appropriate. - Organizes exam rooms, including general cleaning, upkeep and re-stocking of supplies; prepares, cleans and sterilize instruments and maintains related equipment. - Cultural Sensitivity and Competence: Demonstrates proper use of communication tools/materials for /effective communication and understands how the culture(s) of patient populations can affect communication, collaboration and the provision of care, treatment and services.  Patient Population Served:  Demonstrates knowledge and proper skills associated with the department’s defined specific populations served. - Performs related duties as required. #MISSIONCRITICAL  
Job ID
2021-178007
Department
Women's Health Services Clinic
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Full Time
Location
WA-TACOMA
*** $3,000 SIGN-ON BONUS for fulltime Clinic Licensed Practical Nurse positions *** (sign on bonus applies to external hires only and must meet company guidelines for bonus payout) Franciscan Medical Group is currently seeking a full time LPN-Clinic for our Franciscan Women's Health Associates in Burien, WA. Be part of a supportive, fun, cohesive team in an exciting specialty! Desirable 4 - day workweek! JOB SUMMARY  This job is responsible, under the direction of a Registered Nurse or other Healthcare Provider, for providing quality practical nursing care to clinic patients consistent with the scope of LPN licensure and Franciscan Medical Group (FMG) Scope of Practice Policy.  An incumbent assists providers with patient clinic visits, carrying out routine aspects of designated nursing protocols and provides clinical support and related assistance to professional medical staff.  Work also includes participating in patient care planning, assisting with and/or performing therapeutic/diagnostic procedures/tests, reporting nursing observations/assessments and updating information in the patient’s electronic medical record. An employee uses initiative in carrying out recurring tasks independently within scope of practice and established standards of care.  An RN or Provider provides specific instructions for new or more complex tasks and is consulted when unusual/unfamiliar situations are encountered. Work involves effectively managing a demanding workload and requires excellent customer service skills with patients/families, multi-disciplinary team members, practitioners and the public.  If assigned to the centralized FMG Float Pool, an incumbent provides patient care services to the assigned clinic/work unit as needed to meeting staffing needs.  *LPN-Clinic Specialty title applies only to employees assigned to the VM OB Clinic.   ESSENTIAL JOB FUNCTIONS:  - Prepares patients for practitioner visit; rooms patients, obtains and records vital signs and other appropriate information, such as height, weight, drug allergies, current medications and presenting problem; chaperones and documents the patient exam, ensuring patient privacy and comfort. - Performs, or assists with, patient care, diagnostic tests and clinical procedures to appropriate level of training/scope of licensure and established procedures; follows triage standing orders/protocols for routine nursing situations and refers complex, urgent or emergent situations to an RN or provider. - Assists with point of care testing (CLIA-Waived Tests only)/lab tests following established protocols/instructions. - Administers patient medications per written provider order; tracks and logs medication usage per established policies; inventories counts of controlled substances. - Documents procedures and interactions in patient’s medical record in accordance with established procedures; enters, pends and signs orders as appropriate. - Organizes exam rooms, including general cleaning, upkeep and re-stocking of supplies; prepares, cleans and sterilize instruments and maintains related equipment. - Cultural Sensitivity and Competence: Demonstrates proper use of communication tools/materials for /effective communication and understands how the culture(s) of patient populations can affect communication, collaboration and the provision of care, treatment and services.  Patient Population Served:  Demonstrates knowledge and proper skills associated with the department’s defined specific populations served. Performs related duties as required.   #MISSIONCRITICAL
Job ID
2020-127428
Department
Women's Health Services Clinic
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Full Time
Location
WA-BURIEN
Franciscan Medical Group is currently seeking a Clinic Manager I for the high volume Franciscan Primary Care Clinics in Federal Way and Auburn, WA. We are looking for a dynamic leader to partner with the clinic team providing exceptional patient care and experience. This is an exciting opportunity to work with two clinic teams and provide inspirational leadership.    Job Summary: This job is responsible for planning, managing and evaluating the daily operations of the assigned CHI Franciscan Health Medical Group clinic(s) in close collaboration with the Medical Director and in accordance with business objectives, internal policies/procedures and applicable regulatory requirements.  Work involves proactively monitoring a variety of elements and maintaining constant awareness of changing conditions in order to quickly identify and reassess ongoing needs and to ensure that clinic activities are adjusted appropriately to meet expectations/demand in a timely, efficient and effective manner.  An incumbent anticipates/plans for future changes, and works collaboratively with physicians/staff and other stakeholders to assure optimal clinic productivity/patient flow, customer service and effective allocation of resources.  Work is also strongly focused on creating strong, positive and sustained inter-departmental teamwork to meet the needs of patients/providers and drive decision-making and other actions.  Work includes: 1) identifying/implementing timely performance/process improvement opportunities; 2) monitoring/reporting clinic metrics/results; 3) collaborating with HR employment team in support of recruitment/retention strategies to maintain optimal clinic staffing; 4) overseeing the resolution of complaints/service issues to facilitate positive customer experience; 5) developing/administering clinic budget; 6) coordinating clinic security, risk management, disaster readiness and facilities upkeep/maintenance activities; and 4) managing/evaluating the work of clinic staff. Work requires a solid understanding of both the business and clinical side of clinic administration as well as policies/standards/procedures, quality/growth objectives and familiarity with clinic patient care services and work flow.  Also requires the ability to listen effectively, exercise significant tact and diplomacy in eliciting factual data from sometimes upset/irate individuals and take proper action to assure that issues/complaints are responded to and documented in a timely and professional manner consistent with the service excellence and recovery strategies of the organization. Allocation to the appropriate level is based on the number of providers assigned to the clinic(s) as follows: Clinic Management Level           Number of Providers (approx.) Manager-Clinic I                        1 - 15 Manager-Clinic II                       16 or more   Essential Job Duties:  Operational Accountability - Manages and evaluates the daily operations/resources of the assigned clinic (including patient accounts, insurance referrals, nursing staff and clinicians) to assure the safe/appropriate delivery of patient care and that all activities are conducted in a timely and cost-effective manner and in accordance with budget constraints, internal policies/standards/procedures and/or applicable regulatory requirements; coordinates purchase/stocking of clinic supplies, materials and equipment; implements and enforces quality control/quality assurance and productivity standards. - Identifies and provides guidance in resolving operational issues and escalates per established procedures to assure timely follow-up and resolution; ensures that applicable standards, systems and procedures are understood and followed; monitors and audits related documentation to ensure conformance with established standards relating to timeliness and accuracy; prepares periodic productivity reports and program updates for review of higher-level authority; serves as liaison between clinic and external agencies - Oversees the review of patient/family/physician issues/concerns in support of an environment of proactive service recovery; provides general consultation/guidance to facilitate optimal outcomes for individual complaints; coordinates and/or prepares written responses to complaining parties to communicate/implement approved resolutions; assures proper response to patient-related feedback within established service level agreements and that the resolution is appropriately managed and clearly documented. - Monitors clinic adherence to applicable environment of care standards and related guidelines; coordinates activities associated with the maintenance and upkeep of clinic facilities, including working with external vendors, property management, contractors, and internal CHI-FH maintenance staff as necessary; reports/documents issues and coordinates appropriate resolution; coordinates with internal departments to ensure clinic disaster readiness and physical security. - Participates in the planning, development and implementation of new/revised CHI Franciscan Medical Group policies, standards and processes/workflow (e.g. medical support systems, marketing, infection control, billing, etc.), as well as clinic-specific initiatives/procedures focused on increasing/maintaining patient volumes and satisfaction; informs staff and leadership members of any changes to policies and procedures. - Establishes/maintains effective relationships with regional management and clinic Medical Director in order to provide timely status updates on clinic operations and to facilitate speedy resolution of emerging operational issues; partners in a dyad relationship with clinic Medical Director to guide and direct provider meetings.  Staff Management and Development - Plans, manages and evaluates the work of assigned staff in accordance with established procedures; interviews job candidates and makes employment and other personnel decisions within scope of position; identifies adequate staffing levels for appropriate coverage to meet budgetary and operational objectives. - Assures that staff are qualified and properly trained to perform assigned job duties; holds regular staff meetings and keeps employees appraised of all matters relevant to successful job performance; communicates performance standards and actively manages employee performance by setting individual goals and completing performance appraisals; trains, guides, counsels and develops staff and effectively utilizes best practice performance management techniques (e.g. rounding, meetings, feedback interviews, etc.); addresses performance management concerns and technical issues elevated by subordinates as beyond their scope of authority. Resource Management/Budget Administration - Prepares, recommends and administers clinic budget, including goals/objectives that take into consideration input from clinic staff; oversees clinic resources and related activities in a manner that is fiscally responsible and in accordance with CHI FMG policies and standards. - Exercises effective cost control by monitoring and adjusting expenses as need to stay within budget; approves expenditures within defined scope of responsibilities; identifies negative variances and develops action plan(s) to document, address and effectively resolve in a timely manner; keeps high level management Director appraised of all issues with potential budgetary impact. Performance/Quality Improvement - Monitors and assesses current operations to identify opportunities for new quality/performance/process improvement initiatives; facilitates and/or oversees meetings to discuss methods for improving customer service and efficient/safe operations; makes recommendations to higher level management per established procedures. - Ensures that new procedures resulting from performance improvement activities are implemented in a timely and effective manner; assures that staff receive appropriate on-site training/consultation to enhance their understanding of quality/performance improvement initiatives and approved changes. - Manages (and/or leads) assigned clinic-specific projects that may have a broader impact (e.g. entire region and/or system); performs special clinic and/or network-wide projects as assigned to promote public and community relations. Regulatory Compliance - Ensures compliance with internal/external legal and regulatory standards/requirements and that effective control procedures are in place and fully functioning to preclude future improprieties from occurring; coordinates timely and compliance training for providers/staff; monitors the effectiveness of current practices in meeting expectations and producing desired results. - Keeps abreast of changing regulatory requirements/regulation, professional standards and competitive industry practices impacting assigned clinic(s), as well as organizational initiatives/changes with potential to impact current processes and work flow; determines nature/scope of impact on existing activities and recommends effective response/solution while maintaining acceptable service levels and work quality.  Performs related duties as required.  
Job ID
2021-177457
Department
Family Care
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Full Time
Location
WA-AUBURN
Franciscan Medical Group is currently seeking a full time Clinic Manager II position. Exciting opportunity to be part of a growing service provided by Franciscan on the Virginia Mason Campus in Downtown Seattle. We are looking for a dynamic leader to partner with the clinic team providing exceptional patient care and experience. Come join our team!   Job Summary: This job is responsible for planning, managing and evaluating the daily operations of the assigned CHI Franciscan Health Medical Group clinic(s) in close collaboration with the Medical Director and in accordance with business objectives, internal policies/procedures and applicable regulatory requirements.  Work involves proactively monitoring a variety of elements and maintaining constant awareness of changing conditions in order to quickly identify and reassess ongoing needs and to ensure that clinic activities are adjusted appropriately to meet expectations/demand in a timely, efficient and effective manner.  An incumbent anticipates/plans for future changes, and works collaboratively with physicians/staff and other stakeholders to assure optimal clinic productivity/patient flow, customer service and effective allocation of resources.  Work is also strongly focused on creating strong, positive and sustained inter-departmental teamwork to meet the needs of patients/providers and drive decision-making and other actions.  Work includes: 1) identifying/implementing timely performance/process improvement opportunities; 2) monitoring/reporting clinic metrics/results; 3) collaborating with HR employment team in support of recruitment/retention strategies to maintain optimal clinic staffing; 4) overseeing the resolution of complaints/service issues to facilitate positive customer experience; 5) developing/administering clinic budget; 6) coordinating clinic security, risk management, disaster readiness and facilities upkeep/maintenance activities; and 4) managing/evaluating the work of clinic staff. Work requires a solid understanding of both the business and clinical side of clinic administration as well as policies/standards/procedures, quality/growth objectives and familiarity with clinic patient care services and work flow.  Also requires the ability to listen effectively, exercise significant tact and diplomacy in eliciting factual data from sometimes upset/irate individuals and take proper action to assure that issues/complaints are responded to and documented in a timely and professional manner consistent with the service excellence and recovery strategies of the organization. Allocation to the appropriate level is based on the number of providers assigned to the clinic(s) as follows: Clinic Management Level           Number of Providers (approx.) Manager-Clinic I                        1 - 15 Manager-Clinic II                       16 or more   Essential Job Duties:   Operational Accountability - Manages and evaluates the daily operations/resources of the assigned clinic (including patient accounts, insurance referrals, nursing staff and clinicians) to assure the safe/appropriate delivery of patient care and that all activities are conducted in a timely and cost-effective manner and in accordance with budget constraints, internal policies/standards/procedures and/or applicable regulatory requirements; coordinates purchase/stocking of clinic supplies, materials and equipment; implements and enforces quality control/quality assurance and productivity standards. - Identifies and provides guidance in resolving operational issues and escalates per established procedures to assure timely follow-up and resolution; ensures that applicable standards, systems and procedures are understood and followed; monitors and audits related documentation to ensure conformance with established standards relating to timeliness and accuracy; prepares periodic productivity reports and program updates for review of higher-level authority; serves as liaison between clinic and external agencies - Oversees the review of patient/family/physician issues/concerns in support of an environment of proactive service recovery; provides general consultation/guidance to facilitate optimal outcomes for individual complaints; coordinates and/or prepares written responses to complaining parties to communicate/implement approved resolutions; assures proper response to patient-related feedback within established service level agreements and that the resolution is appropriately managed and clearly documented. - Monitors clinic adherence to applicable environment of care standards and related guidelines; coordinates activities associated with the maintenance and upkeep of clinic facilities, including working with external vendors, property management, contractors, and internal CHI-FH maintenance staff as necessary; reports/documents issues and coordinates appropriate resolution; coordinates with internal departments to ensure clinic disaster readiness and physical security. - Participates in the planning, development and implementation of new/revised CHI Franciscan Medical Group policies, standards and processes/workflow (e.g. medical support systems, marketing, infection control, billing, etc.), as well as clinic-specific initiatives/procedures focused on increasing/maintaining patient volumes and satisfaction; informs staff and leadership members of any changes to policies and procedures. - Establishes/maintains effective relationships with regional management and clinic Medical Director in order to provide timely status updates on clinic operations and to facilitate speedy resolution of emerging operational issues; partners in a dyad relationship with clinic Medical Director to guide and direct provider meetings.  Staff Management and Development - Plans, manages and evaluates the work of assigned staff in accordance with established procedures; interviews job candidates and makes employment and other personnel decisions within scope of position; identifies adequate staffing levels for appropriate coverage to meet budgetary and operational objectives. - Assures that staff are qualified and properly trained to perform assigned job duties; holds regular staff meetings and keeps employees appraised of all matters relevant to successful job performance; communicates performance standards and actively manages employee performance by setting individual goals and completing performance appraisals; trains, guides, counsels and develops staff and effectively utilizes best practice performance management techniques (e.g. rounding, meetings, feedback interviews, etc.); addresses performance management concerns and technical issues elevated by subordinates as beyond their scope of authority. Resource Management/Budget Administration - Prepares, recommends and administers clinic budget, including goals/objectives that take into consideration input from clinic staff; oversees clinic resources and related activities in a manner that is fiscally responsible and in accordance with CHI FMG policies and standards. - Exercises effective cost control by monitoring and adjusting expenses as need to stay within budget; approves expenditures within defined scope of responsibilities; identifies negative variances and develops action plan(s) to document, address and effectively resolve in a timely manner; keeps high level management Director appraised of all issues with potential budgetary impact. Performance/Quality Improvement - Monitors and assesses current operations to identify opportunities for new quality/performance/process improvement initiatives; facilitates and/or oversees meetings to discuss methods for improving customer service and efficient/safe operations; makes recommendations to higher level management per established procedures. - Ensures that new procedures resulting from performance improvement activities are implemented in a timely and effective manner; assures that staff receive appropriate on-site training/consultation to enhance their understanding of quality/performance improvement initiatives and approved changes. - Manages (and/or leads) assigned clinic-specific projects that may have a broader impact (e.g. entire region and/or system); performs special clinic and/or network-wide projects as assigned to promote public and community relations.   Regulatory Compliance - Ensures compliance with internal/external legal and regulatory standards/requirements and that effective control procedures are in place and fully functioning to preclude future improprieties from occurring; coordinates timely and compliance training for providers/staff; monitors the effectiveness of current practices in meeting expectations and producing desired results. - Keeps abreast of changing regulatory requirements/regulation, professional standards and competitive industry practices impacting assigned clinic(s), as well as organizational initiatives/changes with potential to impact current processes and work flow; determines nature/scope of impact on existing activities and recommends effective response/solution while maintaining acceptable service levels and work quality.  Performs related duties as required.   #MISSIONCRITICAL 
Job ID
2021-173359
Department
Women's Health Services Clinic
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Full Time
Location
WA-SEATTLE
MercyOne Occupational Health Clinic has an opening for a Clinic Manager. This person will resume ultimate responsibility for the opera­tion of Occupational Health Clinic includings plans, staffing, bugeting and processes that promote providing exceptional care for its patients and visitors.  Essential Key Job Responsibilities - Monitors clinic specific compliance with MCI Policies implementing plans as needed - Promotes personal growth/development and understanding among staff members in specific areas. - Demonstrates knowledge and understanding of management /supervisory responsibilities as identified in the corporate compliance plan. - Trains and monitors staff to ensure that protocols in specific areas comply with federal/state regulatory agencies as applicable. - Ensures charging/ reimbursement changes are integrated into every level of clinic operations by coordinating with the clinic team. - Works with medical Director in regard to budget and operational guidelines within the clinic. - Develops, implements and monitors clinic objectives, policies, procedures, standards, and educational programs in conjunction with the mission and the philosophy of Mercy Clinics, Inc. and Mercy Medical Center-Des Moines. - Proactively analyzes clinic operations to identify barriers or new opportunities - Directs the maintenance of physical environment and equipment. - Serves as liaison between physicians and Clinic Administration, promoting understanding and agreement in regard to future goals. - Directs, motivates, and evaluates activities of clinic employees, ensuring that clinic goals and expectations are met. - Responsible for personnel activities that include interviewing, hiring, evaluating, counseling and terminating.  Responsible for directly evaluating and disciplining staff members. - Directs and/or manages employee human resource activities (i.e. Kronos, payroll, time and attendance, required education, employee changes, corporate compliance, LOA, FMLA, performance appraisals) - Directs clinic in complying with applicable laws and regulations relative to clinic operations  - Ensures that patient concerns are addressed and that appropriate and timely follow-up is performed.   #missioncritcal  
Job ID
2020-143764
Department
Adult Clinic
Shift
Day
Facility / Process Level : Name
MercyOne
Employment Type
Full Time
Location
IA-WEST DES MOINES
Franciscan Medical Group is currently seeking a full time Clinic Manager, RN for our Franciscan Urgent Care - Puyallup and University Place. These sites are open 7 days a week with extended hours to serve the non emergent patient care needs of the community. This is an energetic care team with opportunities for growth!   Job Summary: This job is responsible for planning, managing and evaluating the daily operations of the assigned CHI Franciscan Medical Group clinic(s) in close collaboration with the Medical Director/Operations Director and in accordance with business objectives, internal policies/procedures and applicable regulatory requirements.  Work involves proactively monitoring a variety of clinical/operational elements and maintaining constant awareness of changing conditions in order to quickly identify and reassess ongoing needs and to ensure that clinic activities are adjusted appropriately to meet expectations/demand in a timely, efficient and effective manner.  An incumbent anticipates/plans for future changes, and works collaboratively with physicians/staff and other stakeholders to assure optimal clinic productivity/patient flow, customer service and effective allocation of resources.  Work is performed within scope of licensure and is strongly focused on creating strong, positive and sustained inter-departmental teamwork to meet the needs of patients/providers and drive decision-making and other actions.  Work includes: 1) identifying/implementing timely performance/process improvement opportunities; 2) monitoring/reporting clinic metrics/results; 3) collaborating with HR employment team in support of recruitment/retention strategies to maintain optimal clinic staffing; 4) overseeing the resolution of complaints/service issues to facilitate positive customer experience; 5) developing/administering clinic budget; 6) coordinating clinic patient care, security, risk management, disaster readiness and facilities upkeep/maintenance activities; and 4) managing/evaluating the work of clinic staff. Work requires a solid understanding of both the business and clinical side of clinic administration as well as policies/standards/procedures, quality/growth objectives and knowledge of clinic patient care services and work flow.  Also requires the ability to listen effectively, exercise significant tact and diplomacy in eliciting factual data from sometimes upset/irate individuals and take proper action to assure that issues/complaints are responded to and documented in a timely and professional manner consistent with the service excellence and recovery strategies of the organization.     Essential Job Duties: Operational Accountability - Manages and evaluates the daily operations/resources of the assigned clinic (including patient accounts, insurance referrals, nursing staff and clinicians) to assure the safe/appropriate delivery of patient care and that all activities are conducted in a timely and cost-effective manner and in accordance with budget constraints, internal policies/standards/procedures and/or applicable regulatory requirements; coordinates purchase/stocking of clinic supplies, materials and equipment; implements and enforces quality control/quality assurance and productivity standards. - Coordinates nursing operations and front and back office operational activities to assure sustained compliance with applicable regulations and that clinic standards of quality patient care/confidentiality are maintained; evaluates patient care needs within scope of licensure and provides timely solutions to patient care issues and complaints. - Identifies and provides guidance in resolving operational/clinical issues (within scope of licensure) and escalates per established procedures to assure timely follow-up and resolution; ensures that applicable standards, systems and procedures are understood and followed; monitors and audits related documentation to ensure conformance with established standards relating to timeliness and accuracy; prepares periodic productivity reports and program updates for review of higher-level authority; serves as liaison between clinic and external agencies. - Oversees the review of patient/family/physician issues/concerns in support of an environment of proactive service recovery; provides general consultation/guidance to facilitate optimal outcomes for individual complaints; coordinates and/or prepares written responses to complaining parties to communicate/implement approved resolutions; assures proper response to patient-related feedback within established service level agreements and that the resolution is appropriately managed and clearly documented. - Monitors clinic adherence to applicable environment of care standards and related guidelines; coordinates activities associated with the maintenance and upkeep of clinic facilities, including working with external vendors, property management, contractors, and internal CHI-FH maintenance staff as necessary; reports/documents issues and coordinates appropriate resolution; coordinates with internal departments to ensure clinic disaster readiness and physical security. - Participates in the planning, development and implementation of new/revised CHI Franciscan Medical Group policies, standards and processes/workflow (e.g. medical support systems, marketing, infection control, billing, etc.), as well as clinic-specific initiatives/procedures focused on increasing/maintaining patient volumes and satisfaction; informs staff and leadership members of any changes to policies and procedures. - Establishes/maintains effective relationships with regional management and clinic Medical Director in order to provide timely status updates on clinic operations and to facilitate speedy resolution of emerging operational issues; partners in a dyad relationship with clinic Medical Director to guide and direct provider meetings. Staff Management, Engagement and Development - Plans, manages and evaluates the work of assigned staff in accordance with established procedures; interviews job candidates and makes employment and other personnel decisions within scope of position; recommends adequate staffing levels for appropriate coverage to meet budgetary and operational objectives. - Assures that staff are qualified and properly trained/developed to perform assigned job duties; holds regular staff meetings and keeps employees appraised of all matters relevant to successful job performance; communicates performance standards and actively manages employee performance by setting individual goals and completing performance appraisals; - Trains, guides, counsels, develops and recognizes staff in order to facilitate achievement of performance expectations and standards; utilizes best practice performance management techniques (e.g. rounding, meetings, feedback interviews, etc.); addresses performance management concerns and technical issues elevated by subordinates as beyond their scope of authority. Resource Management/Budget Administration - Prepares, recommends and administers clinic budget, including goals/objectives that take into consideration input from clinic staff; oversees clinic resources and related activities in a manner that is fiscally responsible and in accordance with CHI FMG policies and standards. - Exercises effective cost control by monitoring and adjusting expenses as need to stay within budget; approves expenditures within defined scope of responsibilities; identifies negative variances and develops action plan(s) to document, address and effectively resolve in a timely manner; keeps high level management Director appraised of all issues with potential budgetary impact. Performance/Quality Improvement - Monitors and assesses current operations to identify opportunities for new quality/performance/process improvement initiatives; facilitates and/or oversees meetings to discuss methods for improving customer service and efficient/safe operations; makes recommendations to higher level management per established procedures. - Ensures that new procedures resulting from performance improvement activities are implemented in a timely and effective manner; assures that staff receive appropriate on-site training/consultation to enhance their understanding of quality/performance improvement initiatives and approved changes. - Manages (and/or leads) assigned clinic-specific projects that may have a broader impact (e.g. entire region and/or system); performs special clinic and/or network-wide projects as assigned to promote public and community relations. Regulatory Compliance - Ensures compliance with internal/external legal and regulatory standards/requirements and that effective control procedures are in place and fully functioning to preclude future improprieties from occurring; coordinates timely and compliance training for providers/staff; monitors the effectiveness of current practices in meeting expectations and producing desired results. - Keeps abreast of changing regulatory requirements/regulation, professional standards and competitive industry practices impacting assigned clinic(s), as well as organizational initiatives/changes with potential to impact current processes and work flow; determines nature/scope of impact on existing activities and recommends effective response/solution while maintaining acceptable service levels and work quality. Performs related duties as required.
Job ID
2021-157331
Department
Urgent Care Center
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Full Time
Location
WA-Puyallup
Position Summary: Performs front and back office duties to deliver quality patient care, including providing direct patient care under the direction of a physician, providing care coordination through scheduling, charge capture, supply management, and equipment maintenance, and providing outstanding customer service to patients, physicians, Health System staff, and other professionals.   Principal Duties and Accountabilities: - Prepares patient for examination - Note brief history of reason for visit in patient’s chart - Assist the clinical staff in completing examination and procedures as instructed - Completely fill out lab slips and other forms, when necessary - Follow universal precautions to protect self and patients - Assist the medical staff in patient education - Under the direction of the nurse or provider in charge, take responsibility of medical supplies and cleaning of the medical instruments and equipment - Obtain laboratory samples and complete paper work as ordered by the provider
Job ID
2021-178545
Department
Cancer / Oncology Clinic
Shift
Day
Facility / Process Level : Name
CHI Baylor St. Luke's Medical Center
Employment Type
Full Time
Location
TX-HOUSTON
- Prepares patient for examination - Note brief history of reason for visit in patient’s chart - Assist the clinical staff in completing examination and procedures as instructed - Completely fill out lab slips and other forms, when necessary - Follow universal precautions to protect self and patients - Assist the medical staff in patient education - Under the direction of the nurse or provider in charge, take responsibility of medical supplies and cleaning of the medical instruments and equipment - Obtain laboratory samples and complete paper work as ordered by the provider
Job ID
2021-174017
Department
Cancer / Oncology Clinic
Shift
Varied
Facility / Process Level : Name
CHI Baylor St. Luke's Medical Center
Employment Type
Per Diem
Location
TX-HOUSTON
*** $3,000 SIGN-ON BONUS for fulltime Clinic Medical Assistants positions *** (sign on bonus applies to external hires only and must meet company guidelines for bonus payout)   Franciscan Medical Group is currently seeking a full time Clinic Medical Assistant for our Franciscan CardioThoracic Surgery Clinic in Tacoma, WA! We are a fast paced practice open Monday through Friday. Free parking with a competitive benefits package. Come join our team!   About Your Position: - As a Medical Assistant, you will work as a member of a care team to provide care and support to patients under the direction of a physician or mid-level provider. Your daily responsibilities will include the following types of things: - Greeting and preparing patients for their visit with the provider by obtaining and recording their vital signs and other information such as height, weight, drug allergies, current medications and presenting problem - Assisting with diagnostic tests and clinical procedures such as venous and capillary invasive procedures for blood draws, intradermal (including skin tests), subcutaneous and intramuscular injections - Administering medications and vaccinations - Managing patient flow, ensuring enough time for patient and family education - Preparing and sterilizing instruments and maintaining equipment and patient care areas clean and orderly - Scheduling patient appointments and other administrative duties as needed - Actively participating in continuing education, required meetings and committees as requested - May perform medical scribe duties under the direct supervision and review of the attending provider and in compliance with the FMG Medical Scribe Program Policy.
Job ID
2021-169310
Department
Cardio Thoracic Surgery
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Full Time
Location
WA-TACOMA
*** $3,000 SIGN-ON BONUS for fulltime Clinic Medical Assistants positions *** (sign on bonus applies to external hires only and must meet company guidelines for bonus payout).   Franciscan Medical Group, part of Virginia Mason Franciscan Health, is currently seeking a Clinic Medical Assistant for our Franciscan Heart and Vascular in Pierce County, WA!  No nights, evenings, weekends or organizationally recognized holidays required. Come join our dynamic and growing team!   About Your Position: - As a Medical Assistant, you will work as a member of a care team to provide care and support to patients under the direction of a physician or mid-level provider. Your daily responsibilities will include the following types of things: - Greeting and preparing patients for their visit with the provider by obtaining and recording their vital signs and other information such as height, weight, drug allergies, current medications and presenting problem - Assisting with diagnostic tests and clinical procedures such as venous and capillary invasive procedures for blood draws, intradermal (including skin tests), subcutaneous and intramuscular injections - Administering medications and vaccinations - Managing patient flow, ensuring enough time for patient and family education - Preparing and sterilizing instruments and maintaining equipment and patient care areas clean and orderly - Scheduling patient appointments and other administrative duties as needed - Actively participating in continuing education, required meetings and committees as requested - May perform medical scribe duties under the direct supervision and review of the attending provider and in compliance with the FMG Medical Scribe Program Policy.
Job ID
2021-181919
Department
Cardiology Clinic Adv Heart
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Full Time
Location
WA-TACOMA
*** $3,000 SIGN-ON BONUS for fulltime Clinic Medical Assistants positions *** (sign on bonus applies to external hires only and must meet company guidelines for bonus payout)   Franciscan Medical Group is currently seeking a full time Clinic Medical Assistant for our Franciscan Heart and Vascular Associates in Pierce County, WA! This position will primarily support our Tacoma location. Come join our dynamic and growing team with no nights, weekends or organizationally recognized holidays required!   About Your Position: - As a Medical Assistant, you will work as a member of a care team to provide care and support to patients under the direction of a physician or mid-level provider. Your daily responsibilities will include the following types of things: - Greeting and preparing patients for their visit with the provider by obtaining and recording their vital signs and other information such as height, weight, drug allergies, current medications and presenting problem - Assisting with diagnostic tests and clinical procedures such as venous and capillary invasive procedures for blood draws, intradermal (including skin tests), subcutaneous and intramuscular injections - Administering medications and vaccinations - Managing patient flow, ensuring enough time for patient and family education - Preparing and sterilizing instruments and maintaining equipment and patient care areas clean and orderly - Scheduling patient appointments and other administrative duties as needed - Actively participating in continuing education, required meetings and committees as requested - May perform medical scribe duties under the direct supervision and review of the attending provider and in compliance with the FMG Medical Scribe Program Policy.
Job ID
2021-177453
Department
Cardiology Clinic Adv Heart
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Full Time
Location
WA-TACOMA
*** $3,000 SIGN-ON BONUS for fulltime Clinic Medical Assistants positions *** (sign on bonus applies to external hires only and must meet company guidelines for bonus payout)   Franciscan Medical Group is seeking a motivated individual to join our patient centered team. This individual will support a fast paced Cardiovascular Consultants Clinic Care Team. Day shift with no weekends or organizationally holidays.    About Your Position: - As a Medical Assistant, you will work as a member of a care team to provide care and support to patients under the direction of a physician or mid-level provider. Your daily responsibilities will include the following types of things: - Greeting and preparing patients for their visit with the provider by obtaining and recording their vital signs and other information such as height, weight, drug allergies, current medications and presenting problem - Assisting with diagnostic tests and clinical procedures such as venous and capillary invasive procedures for blood draws, intradermal (including skin tests), subcutaneous and intramuscular injections - Administering medications and vaccinations - Managing patient flow, ensuring enough time for patient and family education - Preparing and sterilizing instruments and maintaining equipment and patient care areas clean and orderly - Scheduling patient appointments and other administrative duties as needed - Actively participating in continuing education, required meetings and committees as requested - May perform medical scribe duties under the direct supervision and review of the attending provider and in compliance with the FMG Medical Scribe Program Policy.
Job ID
2021-173989
Department
Cardiology Clinic Adv Heart
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Full Time
Location
WA-BREMERTON
*** $3,000 SIGN-ON BONUS for fulltime Clinic Medical Assistants positions *** (sign on bonus applies to external hires only and must meet company guidelines for bonus payout)   Franciscan Medical Group is currently seeking a full time Clinic Medical Assistant for our Franciscan Cardiovascular Consultants in Bremerton, WA. We are seeking a motivated individual to join our patient centered team. This individual will support a fast paced Cardiovascular team. Day shift with no weekends, nights or organizationally recognized holidays required!   About Your Position: - As a Medical Assistant, you will work as a member of a care team to provide care and support to patients under the direction of a physician or mid-level provider. Your daily responsibilities will include the following types of things: - Greeting and preparing patients for their visit with the provider by obtaining and recording their vital signs and other information such as height, weight, drug allergies, current medications and presenting problem - Assisting with diagnostic tests and clinical procedures such as venous and capillary invasive procedures for blood draws, intradermal (including skin tests), subcutaneous and intramuscular injections - Administering medications and vaccinations - Managing patient flow, ensuring enough time for patient and family education - Preparing and sterilizing instruments and maintaining equipment and patient care areas clean and orderly - Scheduling patient appointments and other administrative duties as needed - Actively participating in continuing education, required meetings and committees as requested - May perform medical scribe duties under the direct supervision and review of the attending provider and in compliance with the FMG Medical Scribe Program Policy.
Job ID
2021-173984
Department
Cardiology Clinic Adv Heart
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Full Time
Location
WA-BREMERTON
*** $3,000 SIGN-ON BONUS for fulltime Clinic Medical Assistants positions *** (sign on bonus applies to external hires only and must meet company guidelines for bonus payout).   Franciscan Medical Group, part of Virginia Mason Franciscan Health is currently seeking a full time Clinic Medical Assistant for our Francsican  Ear Nose and Throat Clinic at St. Clare in Lakewood, WA.  Come join our positive team culture and learning environment with growth opportunites. Day shift with no nights, weekends or organizationally recognized holidays required!   About Your Position: - As a Medical Assistant, you will work as a member of a care team to provide care and support to patients under the direction of a physician or mid-level provider. Your daily responsibilities will include the following types of things: - Greeting and preparing patients for their visit with the provider by obtaining and recording their vital signs and other information such as height, weight, drug allergies, current medications and presenting problem - Assisting with diagnostic tests and clinical procedures such as venous and capillary invasive procedures for blood draws, intradermal (including skin tests), subcutaneous and intramuscular injections - Administering medications and vaccinations - Managing patient flow, ensuring enough time for patient and family education - Preparing and sterilizing instruments and maintaining equipment and patient care areas clean and orderly - Scheduling patient appointments and other administrative duties as needed - Actively participating in continuing education, required meetings and committees as requested - May perform medical scribe duties under the direct supervision and review of the attending provider and in compliance with the FMG Medical Scribe Program Policy.
Job ID
2021-181611
Department
ENT
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Full Time
Location
WA-LAKEWOOD
***$3,000 SIGN-ON BONUS for fulltime Clinic Medical Assistant positions*** (sign on bonus applies to external hires only and must meet company guidelines for bonus payout)   Franciscan Medical Group, as part of Virginia Mason Franciscan Health, is currently seeking a full-time Clinic Medical Assistant for the Franciscan Primary Clinic in Tacoma. We are looking for an enthusiastic, skilled individual who is passionate about healthcare. Team-based environment and no weekends or organizationally recognized holidays required.    About Your Position: As a Medical Assistant, you will work as a member of a care team to provide care and support to patients under the direction of a physician or mid-level provider.  Your daily responsibilities will include the following types of things: - Greeting and preparing patients for their visit with the provider by obtaining and recording their vital signs and other information such as height, weight, drug allergies, current medications and presenting problem - Assisting with diagnostic tests and clinical procedures such as venous and capillary invasive procedures for blood draws, intradermal (including skin tests), subcutaneous and intramuscular injections - Administering medications and vaccinations - Managing patient flow, ensuring enough time for patient and family education - Preparing and sterilizing instruments and maintaining equipment and patient care areas clean and orderly - Scheduling patient appointments and other administrative duties as needed - Actively participating in continuing education, required meetings and committees as requested - May perform medical scribe duties under the direct supervision and review of the attending provider and in compliance with the FMG Medical Scribe Program Policy. #MISSIONCRITICAL
Job ID
2021-176853
Department
Family Care
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Full Time
Location
WA-TACOMA
***$3,000 SIGN-ON BONUS for fulltime Clinic Medical Assistant positions*** (sign on bonus applies to external hires only and must meet company guidelines for bonus payout)   Franciscan Medical Group, as a part of Virginia Mason Franciscan Health, is currently seeking a full-time Clinic Medical Assistant for the Franciscan Family Medicine Clinic in University Place. This position will provide direct support to one our Family Medicine physicians in the clinic. The position will also support quality improvement initiatives. We are looking for an enthusiasatic and skilled individual who is passionate about patient care. No weekends or organizationally recognized holidays required.    About Your Position: As a Medical Assistant, you will work as a member of a care team to provide care and support to patients under the direction of a physician or mid-level provider.  Your daily responsibilities will include the following types of things: - Greeting and preparing patients for their visit with the provider by obtaining and recording their vital signs and other information such as height, weight, drug allergies, current medications and presenting problem - Assisting with diagnostic tests and clinical procedures such as venous and capillary invasive procedures for blood draws, intradermal (including skin tests), subcutaneous and intramuscular injections - Administering medications and vaccinations - Managing patient flow, ensuring enough time for patient and family education - Preparing and sterilizing instruments and maintaining equipment and patient care areas clean and orderly - Scheduling patient appointments and other administrative duties as needed - Actively participating in continuing education, required meetings and committees as requested - May perform medical scribe duties under the direct supervision and review of the attending provider and in compliance with the FMG Medical Scribe Program Policy. #MISSIONCRITICAL  
Job ID
2021-176171
Department
Family Care
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Full Time
Location
WA-UNIVERSITY PLACE
*** $3,000 SIGN-ON BONUS for fulltime Clinic Medical Assistants positions *** (sign on bonus applies to external hires only and must meet company guidelines for bonus payout)   Franciscan Medical Group is currently seeking a full time Clinic MA for our Franciscan Medical Clinic - Milgard in Gig Harbor, WA! Come join our growing team in a beautiful new primary care clinic. No nights, weekends or organizationally recognized holidays required.    About Your Position: - As a Medical Assistant, you will work as a member of a care team to provide care and support to patients under the direction of a physician or mid-level provider. Your daily responsibilities will include the following types of things: - Greeting and preparing patients for their visit with the provider by obtaining and recording their vital signs and other information such as height, weight, drug allergies, current medications and presenting problem - Assisting with diagnostic tests and clinical procedures such as venous and capillary invasive procedures for blood draws, intradermal (including skin tests), subcutaneous and intramuscular injections - Administering medications and vaccinations - Managing patient flow, ensuring enough time for patient and family education - Preparing and sterilizing instruments and maintaining equipment and patient care areas clean and orderly - Scheduling patient appointments and other administrative duties as needed - Actively participating in continuing education, required meetings and committees as requested - May perform medical scribe duties under the direct supervision and review of the attending provider and in compliance with the FMG Medical Scribe Program Policy.
Job ID
2021-159848
Department
Family Care
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Full Time
Location
WA-GIG HARBOR
*** $3,000 SIGN-ON BONUS for fulltime Clinic Medical Assistants positions *** (sign on bonus applies to external hires only and must meet company guidelines for bonus payout)   Franciscan Medical Group is currently seeking a full time Clinic Medical Assistant for our Franciscan Medical Clinic in Port Orchard, WA! Come join our team based clinic in a beautiful new primary care clinic!   About Your Position: - As a Medical Assistant, you will work as a member of a care team to provide care and support to patients under the direction of a physician or mid-level provider. Your daily responsibilities will include the following types of things: - Greeting and preparing patients for their visit with the provider by obtaining and recording their vital signs and other information such as height, weight, drug allergies, current medications and presenting problem - Assisting with diagnostic tests and clinical procedures such as venous and capillary invasive procedures for blood draws, intradermal (including skin tests), subcutaneous and intramuscular injections - Administering medications and vaccinations - Managing patient flow, ensuring enough time for patient and family education - Preparing and sterilizing instruments and maintaining equipment and patient care areas clean and orderly - Scheduling patient appointments and other administrative duties as needed - Actively participating in continuing education, required meetings and committees as requested - May perform medical scribe duties under the direct supervision and review of the attending provider and in compliance with the FMG Medical Scribe Program Policy. #MISSIONCRITICAL
Job ID
2020-131917
Department
Family Care
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Full Time
Location
WA-PORT ORCHARD
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