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CommonSpirit Health™ is an Equal Opportunity/ Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.

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GENERAL SUMMARY: Supports the professional clinical staff by providing direct patient care and performing studies and tests as assigned.  These duties may vary by shift or may be unit-specific. The Patient Care Technician is responsible for providing care for patients of diverse ages.  Works rotating shifts, weekends, and holidays as scheduled.   ESSENTIAL FUNCTIONS: - Delivers assigned patient care and treatment as delegated by an RN or LPN. - Performs or assists patients with activities including personal hygiene, bathing, ambulation, transporting, range of motion exercises, dressing/undressing, feeding, changing bandages, elimination needs, and emptying drainage devices. - Responds to patient calls and anticipates patient needs. Assures patient safety and comfort through use of safe patient handling techniques, regular rounding, environmental maintenance, equipment maintenance, and other appropriate safety measures. - Calculates intake and output (excluding IVs). Measures vital signs.  Performs bedside blood glucose testing.  Makes entries to patient health records as consistent with scope of job duties and in compliance with company policy. - Initiates or assists with emergency support measures (i.e., cardiopulmonary resuscitation, protecting patient from injury). - Performs post-mortem care. - Sets up equipment and supplies for procedures. Prepares patients and rooms for procedures, admissions, and transfers.  Discharges patients from system. - Observes and reports information regarding any change in physical/mental condition, behavior, or status of the patient to the nurse. - Collects and labels specimens. - Sets up, operates, and maintains selected pieces of equipment.   MARGINAL FUNCTIONS: - Practices effective communication skills in answering phones and utilizing communication systems. - Provides administrative support as assigned.   DISCLOSURE STATEMENT: The above statements reflect the general details considered necessary to describe the essential functions of the job as identified but should not be considered a detailed description of all work requirements that may be needed to perform the duties of this position.  Must have ability to maintain skills and perform tasks required for the position as outlined in the list of department competencies.
Job ID
2020-127167
Department
Cardiac Surgery ICU (CSICU)
Facility
MercyOne Des Moines Medical Center
Shift
Weekend
Employment Type
Full Time
Location
IA-DES MOINES
Under direct supervision, Coder is responsible for abstracts and codes patient records in compliance with coding, billing and data collection guidelines of the organization. This role is typically responsible for less complex coding.   - Accurately abstract information from the medial records into the appropriate coding systems, ensuring compliance with established guidelines. - Determine the most appropriate diagnosis after a thorough review of the medical records. Work closely with practice staff with regards to coding and assignment of a MS-DRGs (Diagnosis Related Group) and APCs (Ambulatory Payment Classification). - Code medical records using ICD-9-CM and CPT-4 coding rules and guidelines. Ensure through and compliant coding to support patient records and submission of billing for payment. - Accurately sequence diagnostic and procedural codes according to organization specified procedures and assigns MSDRG/APC as appropriate. Provide codes various departments upon request.
Job ID
2020-112909
Department
General Medical Clinic
Facility
CHI Health St. Mary's
Shift
Day
Employment Type
Full Time
Location
NE-NEBRASKA CITY
GENERAL SUMMARY: Codes and abstracts patients’ medical records for billing and statistical purposes.    ESSENTIAL FUNCTIONS: - Responsible for coding and abstracting patients’ records for professional billing. - Reviews patient medical records retrospectively and concurrently for the coding and sequencing of diagnoses and procedures for reimbursement purposes. - Interacts and assists with coding requests and questions from billers. - Serves as a resource for difficult coding questions and assists with insurance denials for correction and re-filing. - Makes process improvement recommendations to management as identified, specifically related to registration and charge posting. - Performs in compliance with federal, state, insurance industry regulations. - Follows established hospital policies concerning corporate compliance. - Keeps abreast of insurance carrier rules and changes by participating in carrier specific and MCI education opportunities.
Job ID
2020-123094
Department
Physicians Billing System
Facility
MercyOne Des Moines Medical Center
Shift
Day
Employment Type
Full Time
Location
IA-DES MOINES
Job Summary / Job Purpose   Under general supervision, Coder II is responsible for abstracts and codes patient records in compliance with coding, billing and data collection guidelines of the organization. Typically responsible for moderately complex coding. Is able to work independently with limited oversight. May require direction from manager or more senior co-workers on more complex cases.   Key Responsibilities   • Accurately abstract information from the medial records into the appropriate coding systems, ensuring compliance with established guidelines. • Determine the most appropriate diagnosis after a thorough review of the medical records. Work closely with practice staff with regards to coding and assignment of a MS-DRGs (Diagnosis Related Group) and APCs (Ambulatory Payment Classification). • Code medical records using ICD-9-CM and CPT-4 coding rules and guidelines. Ensure through and compliant coding to support patient records and submission of billing for payment. • Accurately sequence diagnostic and procedural codes according to organization specified procedures and assigns MSDRG/APC as appropriate. Provide codes various departments upon request. • Enter and validate charges using appropriate tools and validates diagnoses with the medical documentation provided. • Compare charges on accounts with the procedures coded and identifies any discrepancies. Notify Coding Manager of any discrepancies’ and collaborates as needed to rectify the account. • Participate in special projects and/or completes other duties as assigned.
Job ID
2020-118160
Department
Business Office - Coding / Data Entry
Facility
CHI Health
Shift
Day
Employment Type
Full Time
Location
NE-OMAHA
JOB SUMMARY / PURPOSE Under direct supervision, this position is responsible for corresponding with both commercial and government health insurance payers to address and resolve outstanding insurance balances related to coding denials in accordance with established standards, guidelines and requirements. The incumbent conducts follow-up process activities through review of medical records and contact with providers, phone calls, online processing, fax and written correspondence, leveraging work queues to organize work efficiently. Work also includes reviewing insurance remittance advices, researching denial reasons and resolving issues through well-written appeals. Work requires proactive troubleshooting, significant attention to detail and the application of analytical/critical thinking skills to analyze denials and reimbursement methodologies to bring timely resolution to issues that have a potential impact on revenues. In addition, the incumbent must be able to communicate effectively with payer representatives and maintain professional communication with team members in order to support denials resolution. ESSENTIAL KEY JOB RESPONSIBILITIES 1. Applies a thorough understanding/interpretation of Explanation of Benefits (EOBs) and remittance advices, including when and how to ensure that correct and appropriate payment has been received. 2. Communicates effectively over the phone and through written correspondence to explain why a balance is outstanding, denied and/or underpaid using accurate and supported reasoning based on EOBs, reimbursement, and payer specific requirements. 3. Review patient medical record to compare documentation and coding; change coding based on documentation to include diagnosis codes, modifiers, place of service, etc. Communicate with provider to resolve claims that require a written appeal or second level appeal. 4. Resubmits claims with necessary information when requested through paper or electronic methods. 5. Anticipates potential areas of concern within the follow-up function; identify issues/trends and conducts staff training to address and rectify. 6. Recognizes when additional assistance is needed to resolve insurance balances and escalates appropriately and timely through defined communication and escalation channels. 7. Resolves work queues according to the prescribed priority and/or per the direction of management and in accordance with policies, procedures and other job aides. 8. Assists with unusual, complex or escalated issues as necessary. 9. Organizes open accounts by denial type or payer to quickly address in bulk with representatives over the phone, via spreadsheet, utilizing an on-line payer portal, etc. 10. Accurately documents patient accounts of all actions taken in billing system. 11. Other duties as assigned by management.  
Job ID
2020-111881
Department
Business Office - Coding / Data Entry
Facility
CHI Health
Shift
Day
Employment Type
Full Time
Location
NE-OMAHA
Job Summary:   Coding of all hospital and office charges, cardiac procedures, imaging procedures and all other services performed by the clinical staff.  Review adn implementation of processes both new and established.   Essential Responsibilities: - Physician and staff education as approved by the Director of Business Operations. - Read and stay current on all CMS and compliance related issues (Advising Director of any changes or issues that affect the Practice). - Review documentation and code all missing care-slips to ensure capture of all charges. - Review procedure logs (from hospitals) obtained from staff to research procedures marked to ensure capture of all charges. - Review missing charges (obtained from business office staff) to ensure capture of all charges. - Accurately code hospital, office, imaging and all other clinical charges in a timely manner. - Obtain working knowledge of payment posting function, demographics, charge entry and overall business office functions. - Work with management to increase efficiency and proper use of resources for business office function. - Maintain CEU and certification requirements. - Attend various meetings within Business office and practice to gain understanding of overall functions to ensure compliance for billing.
Job ID
2020-119089
Department
Cardiology Clinic
Facility
CHI Memorial Chattanooga
Shift
Day
Employment Type
Full Time
Location
TN-CHATTANOOGA
Job Summary:   Coding all of the hospital and office charges, cardiac procedures, imaging procedures and all other services performed by the clinical staff.  Review and implementation of processes both new and established.   Essential Responsibilities: - Physician and staff education as approved by the Director of Business Operations. - Read and stay current on all CMS and compliance related issues (Advising Director of any changes or issues that affect the Practice). - Review documentation and code all missing care-slips to ensure capture of all charges. - Review procedure logs (from hospitals) obtained from staff to research procedures marked to ensure capture of all charges. - Review missing charges (obtained from business office staff) to ensure capture of all charges. - Accurately code hospital, office, imaging and all other clinical charges in a timely manner. - Obtain working knoweldge of payment posting function, demographics, charge entry and overall business office functions. - Work with management to increase efficiency and proper use of resources for business office function. - Maintain CEU and certification requirements. - Attend various meetings wihtin the Business Office and practice to gain understanding of overall functions to ensure compliance for billing.
Job ID
2020-119088
Department
Cardiology Clinic
Facility
CHI Memorial Chattanooga
Shift
Day
Employment Type
Full Time
Location
TN-CHATTANOOGA
GENERAL SUMMARY: Operates telecommunication terminal and provides information as requested.     ESSENTIAL FUNCTIONS: - Answers calls quickly and efficiently and routes to appropriate area. - Pages over public address system: codes, hospital personnel, physicians and announcements. - Directs patients and visitors to proper areas. - Provides proper patient information, while retaining confidentiality. - Implements emergency procedures for hospital. - Helps out in Mail Services and Lobby when staffing is short. - Nights –Verify patient discharge for Mail Services. - Assigned Communication Rep is trained for complete Mail Services back-up
Job ID
2020-114396
Department
Communications
Facility
MercyOne Des Moines Medical Center
Shift
Day
Employment Type
Part Time
Location
IA-DES MOINES
GENERAL SUMMARY: Able toprocess the computer Room Service meal requests and coordinates the Diet Office computer programs for the diet order change reports, nourishment lists and other forms needed for the room service-patient tray service assembly area.  Performs assigned room service operator tasks and associated related duties.       ESSENTIAL FUNCTIONS: - Able to perform the necessary Communications Operator for patient tray service under the guidance of the Communications Operator-Lead employee, dietitians, diet techs and management team. - Able to research a diet order history in the electronic health record and process the diet order accurately. - Processes computer programs for the Room Service patient tray service, nourishments, Tube Feedings and baby formulas. Prints labels for nourishments, tube feedings and baby formulas. - Able to research a diet order history in the electronic medical record and process the diet order. - Assists patients with menu selections using the room service computer system. Responds to customers quickly. Telephone courtesy and patient confidentiality maintained at all times. - Applies room service training skills to monitor menu accuracy of computer-selected or hand-selected meals, including dietary restrictions and allowances, under the guidance of the Room Service Call Center-Lead employee, dietitians, nutrition assistants and management team. - Utilizes pre-written verbal scripts for appropriate patient interactions at all times. - Communicates with courtesy with the nursing staff, patients, families and other departments. - Enters menu selection data into the room service computer system for food count and tray tickets function. - Communicates by telephone with patients of all age levels for meal selections. - Using the room service computer software system, checks menus for fluid intake and allowable foods. - Reviews tray ticket records to determine which patients have not placed an order for that meal period and initiates telephone contact as appropriate. - Accepts phone messages, responds with courtesy, records data received and directs information to the appropriate person or area. - Keeps work area organized and working surfaces clean. - Provides assistance with nourishment, tray assembly and baby formula delivery as needed. - Responds and cooperates with the changes in workload. - Assists in any simple aspect of patient meal room service as needed.
Job ID
2020-130571
Department
Food Service
Facility
MercyOne Des Moines Medical Center
Shift
Varied
Employment Type
Per Diem
Location
IA-DES MOINES
GENERAL SUMMARY: Able toprocess the computer Room Service meal requests and coordinates the Diet Office computer programs for the diet order change reports, nourishment lists and other forms needed for the room service-patient tray service assembly area.  Performs assigned room service operator tasks and associated related duties.       ESSENTIAL FUNCTIONS: - Able to perform the necessary Communications Operator for patient tray service under the guidance of the Communications Operator-Lead employee, dietitians, diet techs and management team. - Able to research a diet order history in the electronic health record and process the diet order accurately. - Processes computer programs for the Room Service patient tray service, nourishments, Tube Feedings and baby formulas. Prints labels for nourishments, tube feedings and baby formulas. - Able to research a diet order history in the electronic medical record and process the diet order. - Assists patients with menu selections using the room service computer system. Responds to customers quickly. Telephone courtesy and patient confidentiality maintained at all times. - Applies room service training skills to monitor menu accuracy of computer-selected or hand-selected meals, including dietary restrictions and allowances, under the guidance of the Room Service Call Center-Lead employee, dietitians, nutrition assistants and management team. - Utilizes pre-written verbal scripts for appropriate patient interactions at all times. - Communicates with courtesy with the nursing staff, patients, families and other departments. - Enters menu selection data into the room service computer system for food count and tray tickets function. - Communicates by telephone with patients of all age levels for meal selections. - Using the room service computer software system, checks menus for fluid intake and allowable foods. - Reviews tray ticket records to determine which patients have not placed an order for that meal period and initiates telephone contact as appropriate. - Accepts phone messages, responds with courtesy, records data received and directs information to the appropriate person or area. - Keeps work area organized and working surfaces clean. - Provides assistance with nourishment, tray assembly and baby formula delivery as needed. - Responds and cooperates with the changes in workload. - Assists in any simple aspect of patient meal room service as needed.
Job ID
2020-130570
Department
Food Service
Facility
MercyOne Des Moines Medical Center
Shift
Varied
Employment Type
Per Diem
Location
IA-DES MOINES
GENERAL SUMMARY: Processes the computer Room Service meal requests and coordinates the Diet Office computer programs for the diet order change reports, nourishment lists and other forms needed for the room service-patient tray service assembly area.  Performs assigned food service/clinical services tasks and any other related duties, which are assigned in support of the Clinical Nutrition Services and Dietary Services operation.      ESSENTIAL FUNCTIONS: - Oversees the daily activities for the Room Service Call Center. Supports and assists the staff with completion of daily tasks. Educates newly hired Call Center Operators. Monitors their work for accuracy and productivity. - Processes computer programs for the Room Service patient tray service. Ensures menu distribution to Mercy Franklin.  Maintains an accurate and up-to-date files and records for the nourishments, tube feedings and baby Formulas. Coordinates processing of nourishment, tube feeding and baby formula orders (prints labels). - Assists patients with menu selections using the computer system. Responds to customers quickly. Telephone courtesy and patient confidentiality maintained at all times. - Applies basic diet principles in order to correct menu accuracy of computer-selected or hand-selected meals, including dietary restrictions and allowances. Utilizes verbal scripts for appropriate patient interactions at all times. Related experience or education demonstrating knowledge of normal and modified diets. - Communicates effectively with nursing staff, patients, families and other departments. - Provides bedside Room Service selections by using a computer “notebook” and helps patients to select their menus when needed. Enters menu selection data into the computer for food count and tray tickets.  Is able to evaluate menu selections for good nutrition intake based on the Room Service, Dietary and CNS standard procedures for diets and diet patterns. - Communicates by telephone or in person with patients of all age levels to determine preferences and to review their food intake records. Able to research a diet order history in the electronic health record and notify the Assistant or area dietitian when indicated. - Checks diet office room service computer program for patient fluid selections and allowable foods. - Reviews ticket log to determine which patients have not placed an order for that meal period and initiates telephone contact as appropriate. Makes necessary diet changes to keep the diet office computer programs updated. - Serves as a resource to the Room Service Communication operators and trayline supervisors. - Accepts phone messages, responds appropriately, records data received and directs information to the appropriate person or area. - Keeps work area organized and working surfaces clean. - Actively supports and participates in performance and quality improvement activities, including but not limited to tray assembly, meal rounds and department committees. - Provides assistance with tray assembly and delivery as needed. - Assist with sanitation inspection, temperature monitoring in the department and/or patient-food areas. - Responds and cooperates with the changes in workload. - Assists in any aspect of patient meal service as requested.
Job ID
2020-131123
Department
Food Service
Facility
MercyOne Des Moines Medical Center
Shift
Day
Employment Type
Full Time
Location
IA-DES MOINES
Essential Job Functions: - Answers and routes external and internal telephone calls. - Takes messages as necessary and forwards them to appropriate individuals. - Responds to emergency telephone calls according to established procedures. - Utilizes the overhead paging system as needed to contact staff and relay information to building occupants. - Announces emergency and informational “codes” according to policies and procedures. - Coordinates conference calls for physicians, administration, and other staff. - Greet and directs patients and family members - Maintains strict confidentiality of patient and families - Communicates with patients, families and team members in a manner which promotes dignity and respect.
Job ID
2020-124060
Department
General & Administrative
Facility
CHI Health St. Elizabeth
Shift
Varied
Employment Type
Part Time
Location
NE-LINCOLN
Principal Duties and Responsibilities - Performs emergency dispatching as requested. - Observes Emergency Services EKG monitors, performs EKGs, analyzes the data and reports concerns to department staff immediately. - Compiles, organizes, and processes information for the department from 911 radios, phones and verbal communication. - Monitors and records incoming and outgoing phone calls on the Emergency Services toll-free hotline for quality assurance purposes. - Performs order entry, contacts ancillary departments, types, files, audits, copies, maintains and monitors department records. - Provides clinical support  to patients, family members, physicians, nursing and EMS personnel both in and out of the CHI Health Good Samaritan. - Performs value-added activities that result in positive financial performance and customer satisfaction. - Performs other related duties as assigned or requested. - Maintains and records patient information in the ED Logbook.
Job ID
2020-120518
Department
Patient Relations / Customer Service Satisfaction
Facility
CHI Health St. Francis
Shift
Night
Employment Type
Per Diem
Location
NE-GRAND ISLAND
Essential Job Functions: - Answers and routes external and internal telephone calls. - Takes messages as necessary and forwards them to appropriate individuals. - Responds to emergency telephone calls according to established procedures. - Utilizes the overhead paging system as needed to contact staff and relay information to building occupants. - Announces emergency and informational “codes” according to policies and procedures. - Coordinates conference calls for physicians, administration, and other staff. - Greet and directs patients and family members - Maintains strict confidentiality of patient and families. - Communicates with patients, families and team members in a manner which promotes dignity and respect.
Job ID
2020-111279
Department
Patient Relations / Customer Service Satisfaction
Facility
CHI Health Creighton University - Bergan Mercy
Shift
Day
Employment Type
Full Time
Location
NE-OMAHA
Essential Job Functions: - Answers and routes external and internal telephone calls. - Takes messages as necessary and forwards them to appropriate individuals. - Responds to emergency telephone calls according to established procedures. - Utilizes the overhead paging system as needed to contact staff and relay information to building occupants. - Announces emergency and informational “codes” according to policies and procedures. - Coordinates conference calls for physicians, administration, and other staff. - Greet and directs patients and family members - Maintains strict confidentiality of patient and families. - Communicates with patients, families and team members in a manner which promotes dignity and respect.
Job ID
2020-121342
Department
Patient Relations / Customer Service Satisfaction
Facility
CHI Health St. Francis
Shift
Varied
Employment Type
Per Diem
Location
NE-GRAND ISLAND
The Community Health Worker (CHW) will be responsible for helping patients and their support team to navigate and access community services, other resources, and adopt healthy behaviors. The CHW supports primary care providers and clinic staff through an integrated approach to care management and community outreach. The CHW will provide social support, informal counseling, and advocate for the health needs of individuals and their community. Community outreach such as home visits and visits to community agencies may be necessary.   ESSENTIAL KEY JOB RESPONSIBILITIES - Responsible for establishing trusting relationships with patients and their support team while providing general support and encouragement. - Provide referrals for services to community agencies as appropriate. - Help patients connect with transportation resources and give appointment reminders in special circumstances. Transporting patients is strictly prohibited. - Exhibit excellent working relations with patients, visitors and staff, effectively communicating the mission of CHI Saint Joseph Health and the Robert Wood Johnson Foundation. - Work collaboratively with the health care team. Establish positive communications and partnerships with providers, services, the patient, and the team. - Continuously expand knowledge and understanding of community resources, services, and programs which could be beneficial to patients being navigated. - Act as a community advocate between the patient/family and community service agencies. - Attend regular staff meetings, trainings, and other meeting as requested. - Other duties as assigned by management.
Job ID
2020-110908
Department
Chaplain Services
Facility
CHI Saint Joseph Mount Sterling Hospital
Shift
Day
Employment Type
Part Time
Location
KY-MOUNT STERLING
Supports the Corporate Responsibility Program (CRP) by developing, implementing, and maintaining an effective and comprehensive compliance monitoring program.  Conducts and facilitates monitoring activities across CommonSpirit Health and analyzes outcomes, communicates findings, and ensures follow-up on action plans as appropriate.  Operates in an independent and objective manner and maintains a high level of competency related to compliance with State and Federal laws and regulations.   Key Responsibilities: - Supports the development, implementation, maintenance, completion and reporting of the annual CRP Monitoring Plan. - Performs compliance monitoring as required to identify education opportunities and areas of potential risk. Monitoring may include but is not limited to coding, medical documentation, privacy and general CRP compliance.   - Determines monitoring procedures to be used, including the use of computer-assisted audit techniques. - Obtains, analyzes, and appraises evidentiary information as a basis for determining the adequacy and effectiveness of internal compliance controls. - Provides education to departments regarding audit findings, reimbursement impact, identified compliance issues and risk mitigation, and recommends changes to improve processes, strengthen controls, and promote compliance. - Prepares and presents monitoring reports and works with management to develop corrective action plans. Keeps management informed of any significant findings detected during an audit or monitoring project. - In collaboration with Corporate Responsibility Officers, assists with tracking follow up with operations on development, implementation and completion of action plans. - Maintains monitoring statistics for tracking and trending purposes.
Job ID
2020-107981
Department
Corporate Compliance
Facility
CommonSpirit Health National Offices
Optional Work Location
US-WA-Tacoma
Optional Work Location
US-CA-Rancho Cordova
Optional Work Location
US-AZ-Phoenix
Shift
Day
Employment Type
Full Time
Location
-Remote Opportunity
Supports the Corporate Responsibility Program (CRP) by developing, implementing, and maintaining an effective and comprehensive compliance monitoring program.  Conducts and facilitates monitoring activities across CommonSpirit Health and analyzes outcomes, communicates findings, and ensures follow-up on action plans as appropriate.  Operates in an independent and objective manner and maintains a high level of competency related to compliance with State and Federal laws and regulations.   Key Responsibilities: - Supports the development, implementation, maintenance, completion and reporting of the annual CRP Monitoring Plan. - Performs compliance monitoring as required to identify education opportunities and areas of potential risk. Monitoring may include but is not limited to coding, medical documentation, privacy and general CRP compliance.   - Determines monitoring procedures to be used, including the use of computer-assisted audit techniques. - Obtains, analyzes, and appraises evidentiary information as a basis for determining the adequacy and effectiveness of internal compliance controls. - Provides education to departments regarding audit findings, reimbursement impact, identified compliance issues and risk mitigation, and recommends changes to improve processes, strengthen controls, and promote compliance. - Prepares and presents monitoring reports and works with management to develop corrective action plans. Keeps management informed of any significant findings detected during an audit or monitoring project. - In collaboration with Corporate Responsibility Officers, assists with tracking follow up with operations on development, implementation and completion of action plans. - Maintains monitoring statistics for tracking and trending purposes.
Job ID
2020-107977
Department
Corporate Compliance
Facility
CommonSpirit Health National Offices
Optional Work Location
US-WA-Tacoma
Optional Work Location
US-CA-Rancho Cordova
Optional Work Location
US-AZ-Phoenix
Shift
Day
Employment Type
Full Time
Location
-Remote Opportunity
This is a direct employee/patient-service position as an entrance screening team member. Primary responsibilities include screening employees/patients/visitors for temperature, possible COVID-19 symptoms and previous exposure to a COVID19 confirmed case. The screening team member will also be responsible for disbursement of surgical and handmade masks to all entering the facility.
Job ID
2020-131347
Department
Patient Relations / Customer Service Satisfaction
Facility
CHI Lakewood Health
Shift
Varied
Employment Type
Per Diem
Location
MN-BAUDETTE
This is a temporary position.   This is a direct employee/patient-service position as a front-line screening team member. Primary responsibilities include screening employees/patients/visitors for temperature, possible COVID-19 symptoms and previous exposure to a COVID19 confirmed case. The screening team member will also be responsible for disbursement of surgical and handmade masks to all entering the facility Essential Key Job Responsibilities - Screen all individuals entering the facilities - this will include measurement of temperature as well as review of a short screening survey. Provide all with a mask immediately upon entry into the facility. - Continuous sanitation of phones, doors, windows et. - Direct patients to their waiting areas and/or other locations. - Ensure station is adequately stocked for next screener. - Forward all screening questions to the Infection Preventionist. - Company issued gloves, goggles and/or face shield are mandatory throughout the shift – they should only be removed during breaks (away from the screening station). - Make eye contact and cheerfully greet all internal and external customers. - Know and understand the physical facilities and be able to give clear direction to customers regarding services and facility questions. - Provide assistance to customers as needed. - Maintain awareness of entrance doors and waiting area activity, keeping in mind customer/employee safety issues. - Patient/employee privacy and confidentiality must always be maintained. - Maintain professional environment, including personal appearance, and neat workstation.   Non-essential Job Responsibilities During quiet times, may work on special projects assigned by other departments.
Job ID
2020-125357
Department
Patient Relations / Customer Service Satisfaction
Facility
CHI St. Gabriel's Health
Shift
Day
Employment Type
Full Time
Location
MN-LITTLE FALLS
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