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CommonSpirit Health™ is an Equal Opportunity/ Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.

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Pay Scale: $14.29 - $19.00   Shift: Part Time, 6am - 6:30pm   Job Summary:   Under the direction of the Clinical Coordinator, the Certified Nurse’s Assistant I performs patient care duties of a routine manner that do not require a professional license.  Assists with patient care, clerical and general cleaning tasks as needed.  Works collaboratively with interdisciplinary team member to meet needs of patients and unit.  Demonstrates safety, organizational and communication skills in dealing with patients, family and other healthcare workers.   Essential Duties: - Passes and picks up meal trays and provides additional nutritional support as needed including assisting or feeding patients under the direction of the RN. - Responsible for ADL (Activities of Daily Living) activities including turning or position change, bathing, grooming, linen changes, toileting and ambulation. - Observes vital signs and records intake and output. Reports any abnormal findings or changes in patient condition or mentation to the RN. - Responds to call lights/alarms and rounds on a regular basis to ensure patient needs are met. - Follows standard and special precautions as outlined by Infection Control policies. - Maintains patient and unit environment to ensure cleanliness and safety. Provides for and follows precautions and uses safety equipment per hospital policy to ensure for safety of patients, co-workers and self. - Demonstrates ability in the care and handling of patients in all age groups related to practice area including special consideration of their specific needs. - Works collaboratively with others on the unit to identify problems and/or concerns and make improvements to address and correct. - Performs within the boundaries of certification and uses good judgment when performing patient care duties.
Job ID
2020-131740
Department
Progressive Care Unit
Facility
CHI Mercy Health of Roseburg
Shift
Day
Employment Type
Part Time
Location
OR-ROSEBURG
Pay Scale: $15.43 - $20.52   Shift: Part Time, 6am - 2:30pm   Job Summary:   Assists with patient care, clerical and general cleaning tasks as needed. Works collaboratively with interdisciplinary team member to meet needs of patients and unit. Demonstrates safety, organizational and communication skills in dealing with patients, family and other healthcare workers.   Essential Duties: - Rounds regularly on patients in unit to ensure call lights are answered promptly, patient needs are met, and alarms are managed for patient comfort and safety.   - Provides assistance to the CNA’s on the unit with Vital Signs, CBG’s, Meal Management, Mobilization, ADL and hygiene needs. - Ensures equipment is available, in proper place and maintained in a working condition. - Ensures patient rooms and unit are clean and tidy. - Documents ADL care, I & O, Vital signs, CBG’s, and other care in the Meditech record. - Provides break relief for ACC, sitter, or CNA’s as needed. - Has competencies and able to fill in as staff CNA or Sitter when needed. - Performs POCT QC’s with proper training and orientation as needed - Floats willingly to other areas as needed and accepts other duties as required.    - Completes assigned tasks in a timely manner. - Demonstrates initiative and problem-solving skills, using sound judgment. - Acts as a TEA for Point of Care Testing in the Unit.
Job ID
2020-109038
Department
Medical Acute
Facility
CHI Mercy Health of Roseburg
Shift
Day
Employment Type
Part Time
Location
OR-ROSEBURG
Pay Scale: $15.43 - $20.51   Shift: Part Time, 6:45am - 7:15pm   Job Summary:   Under the direction of the Clinical Coordinator, the CNA 2 assists with patient care, clerical and general cleaning tasks as needed. Works collaboratively with interdisciplinary team member to meet needs of patients and unit. Demonstrates safety, organizational and communication skills in dealing with patients, family and other healthcare workers.   Essential Duties: - Ensures equipment is available, in proper place and maintained in a working condition. - Utilizes safety equipment as per hospital policies to ensure for own and co-worker safety needs. - Accepts and follows through on tasks delegated by the nurse, primary care partner and/or supervisor. - Ensures efficient delivery of patient care and reflects effective utilization of resources. - Performs within the boundaries of certification and uses good judgment when performing patient care duties. - Demonstrates ability in the care and handling of patients in all age groups related to practice area including special consideration of their specific needs.
Job ID
2020-138007
Department
Medical / Surgical / Trauma ICU
Facility
CHI Mercy Health of Roseburg
Shift
Day
Employment Type
Part Time
Location
OR-ROSEBURG
Job ID
2020-143265
Department
Surgical
Facility
CHI Mercy Health of Roseburg
Shift
Night
Employment Type
Full Time
Location
OR-ROSEBURG
We want our patients to be as comfortable as possible and believe that starts with basic patient care. We have the best team of nursing assistants in our facilities and now we need you. Our CNA’s not only collect patient information, but they also help them take their medications on time, assist with meals, attend to personal needs, and change wound dressings as needed. They play a vital role as a liaison between our patients and their care teams. If you are interested in joining this type of healthcare community, we want to talk to you.   What you’ll do: - Contributes to the assessment of the health status of patients - Communicates pertinent patient information to appropriate members of the treatment team with direction of the Charge Nurse - Assist patients/families with light housekeeping duties such as assisting with meals or changing bed linens - Reports any changes in a patient's condition to the Charge Nurse - Must have ability to work effectively and collaboratively in a diverse and multi-cultural environment.
Job ID
2020-142772
Department
Oncology
Facility
CHI Health Creighton University - Bergan Mercy
Shift
Night
Employment Type
Full Time
Location
NE-OMAHA
GENERAL SUMMARY: Supports the professional clinical staff by providing direct patient care and performing studies and tests as assigned.  These duties may vary by shift or may be unit-specific. The Patient Care Technician is responsible for providing care for patients of diverse ages.  Works rotating shifts, weekends, and holidays as scheduled.   ESSENTIAL FUNCTIONS: - Delivers assigned patient care and treatment as delegated by an RN or LPN. - Performs or assists patients with activities including personal hygiene, bathing, ambulation, transporting, range of motion exercises, dressing/undressing, feeding, changing bandages, elimination needs, and emptying drainage devices. - Responds to patient calls and anticipates patient needs. Assures patient safety and comfort through use of safe patient handling techniques, regular rounding, environmental maintenance, equipment maintenance, and other appropriate safety measures. - Calculates intake and output (excluding IVs). Measures vital signs.  Performs bedside blood glucose testing.  Makes entries to patient health records as consistent with scope of job duties and in compliance with company policy. - Initiates or assists with emergency support measures (i.e., cardiopulmonary resuscitation, protecting patient from injury). - Performs post-mortem care. - Sets up equipment and supplies for procedures. Prepares patients and rooms for procedures, admissions, and transfers.  Discharges patients from system. - Observes and reports information regarding any change in physical/mental condition, behavior, or status of the patient to the nurse. - Collects and labels specimens. - Sets up, operates, and maintains selected pieces of equipment.   MARGINAL FUNCTIONS: - Practices effective communication skills in answering phones and utilizing communication systems. - Provides administrative support as assigned.   DISCLOSURE STATEMENT: The above statements reflect the general details considered necessary to describe the essential functions of the job as identified but should not be considered a detailed description of all work requirements that may be needed to perform the duties of this position.  Must have ability to maintain skills and perform tasks required for the position as outlined in the list of department competencies.
Job ID
2020-128784
Department
Cardiac Telemetry
Facility
MercyOne Des Moines Medical Center
Shift
Varied
Employment Type
Full Time
Location
IA-DES MOINES
GENERAL SUMMARY: Supports the professional clinical staff by providing direct patient care and performing studies and tests as assigned.  These duties may vary by shift or may be unit-specific. The Patient Care Technician is responsible for providing care for patients of diverse ages.  Works rotating shifts, weekends, and holidays as scheduled.   ESSENTIAL FUNCTIONS: - Delivers assigned patient care and treatment as delegated by an RN or LPN. - Performs or assists patients with activities including personal hygiene, bathing, ambulation, transporting, range of motion exercises, dressing/undressing, feeding, changing bandages, elimination needs, and emptying drainage devices. - Responds to patient calls and anticipates patient needs. Assures patient safety and comfort through use of safe patient handling techniques, regular rounding, environmental maintenance, equipment maintenance, and other appropriate safety measures. - Calculates intake and output (excluding IVs). Measures vital signs.  Performs bedside blood glucose testing.  Makes entries to patient health records as consistent with scope of job duties and in compliance with company policy. - Initiates or assists with emergency support measures (i.e., cardiopulmonary resuscitation, protecting patient from injury). - Performs post-mortem care. - Sets up equipment and supplies for procedures. Prepares patients and rooms for procedures, admissions, and transfers.  Discharges patients from system. - Observes and reports information regarding any change in physical/mental condition, behavior, or status of the patient to the nurse. - Collects and labels specimens. - Sets up, operates, and maintains selected pieces of equipment.   MARGINAL FUNCTIONS: - Practices effective communication skills in answering phones and utilizing communication systems. - Provides administrative support as assigned.   DISCLOSURE STATEMENT: The above statements reflect the general details considered necessary to describe the essential functions of the job as identified but should not be considered a detailed description of all work requirements that may be needed to perform the duties of this position.  Must have ability to maintain skills and perform tasks required for the position as outlined in the list of department competencies.
Job ID
2020-121529
Department
Medical /Surgical Observation
Facility
MercyOne Des Moines Medical Center
Shift
Day
Employment Type
Full Time
Location
IA-DES MOINES
GENERAL SUMMARY: Supports the professional clinical staff by providing direct patient care and performing studies and tests as assigned.  These duties may vary by shift or may be unit-specific. The Patient Care Technician is responsible for providing care for patients of diverse ages.  Works rotating shifts, weekends, and holidays as scheduled.   ESSENTIAL FUNCTIONS: - Delivers assigned patient care and treatment as delegated by an RN or LPN. - Performs or assists patients with activities including personal hygiene, bathing, ambulation, transporting, range of motion exercises, dressing/undressing, feeding, changing bandages, elimination needs, and emptying drainage devices. - Responds to patient calls and anticipates patient needs. Assures patient safety and comfort through use of safe patient handling techniques, regular rounding, environmental maintenance, equipment maintenance, and other appropriate safety measures. - Calculates intake and output (excluding IVs). Measures vital signs.  Performs bedside blood glucose testing.  Makes entries to patient health records as consistent with scope of job duties and in compliance with company policy. - Initiates or assists with emergency support measures (i.e., cardiopulmonary resuscitation, protecting patient from injury). - Performs post-mortem care. - Sets up equipment and supplies for procedures. Prepares patients and rooms for procedures, admissions, and transfers.  Discharges patients from system. - Observes and reports information regarding any change in physical/mental condition, behavior, or status of the patient to the nurse. - Collects and labels specimens. - Sets up, operates, and maintains selected pieces of equipment.   MARGINAL FUNCTIONS: - Practices effective communication skills in answering phones and utilizing communication systems. - Provides administrative support as assigned.   DISCLOSURE STATEMENT: The above statements reflect the general details considered necessary to describe the essential functions of the job as identified but should not be considered a detailed description of all work requirements that may be needed to perform the duties of this position.  Must have ability to maintain skills and perform tasks required for the position as outlined in the list of department competencies.
Job ID
2020-125856
Department
Medical / Surgical / Trauma ICU
Facility
MercyOne Des Moines Medical Center
Shift
12 Hour Day
Employment Type
Full Time
Location
IA-DES MOINES
GENERAL SUMMARY: Supports the professional clinical staff by providing direct patient care and performing studies and tests as assigned.  These duties may vary by shift or may be unit-specific. The Patient Care Technician is responsible for providing care for patients of diverse ages.  Works rotating shifts, weekends, and holidays as scheduled.   ESSENTIAL FUNCTIONS: - Delivers assigned patient care and treatment as delegated by an RN or LPN. - Performs or assists patients with activities including personal hygiene, bathing, ambulation, transporting, range of motion exercises, dressing/undressing, feeding, changing bandages, elimination needs, and emptying drainage devices. - Responds to patient calls and anticipates patient needs. Assures patient safety and comfort through use of safe patient handling techniques, regular rounding, environmental maintenance, equipment maintenance, and other appropriate safety measures. - Calculates intake and output (excluding IVs). Measures vital signs.  Performs bedside blood glucose testing.  Makes entries to patient health records as consistent with scope of job duties and in compliance with company policy. - Initiates or assists with emergency support measures (i.e., cardiopulmonary resuscitation, protecting patient from injury). - Performs post-mortem care. - Sets up equipment and supplies for procedures. Prepares patients and rooms for procedures, admissions, and transfers.  Discharges patients from system. - Observes and reports information regarding any change in physical/mental condition, behavior, or status of the patient to the nurse. - Collects and labels specimens. - Sets up, operates, and maintains selected pieces of equipment.   MARGINAL FUNCTIONS: - Practices effective communication skills in answering phones and utilizing communication systems. - Provides administrative support as assigned.   DISCLOSURE STATEMENT: The above statements reflect the general details considered necessary to describe the essential functions of the job as identified but should not be considered a detailed description of all work requirements that may be needed to perform the duties of this position.  Must have ability to maintain skills and perform tasks required for the position as outlined in the list of department competencies.
Job ID
2020-124405
Department
Medical / Surgical / Trauma ICU
Facility
MercyOne Des Moines Medical Center
Shift
Night
Employment Type
Full Time
Location
IA-DES MOINES
GENERAL SUMMARY: Supports the professional clinical staff by providing direct patient care and performing studies and tests as assigned.  These duties may vary by shift or may be unit-specific. The Patient Care Technician is responsible for providing care for patients of diverse ages.  Works rotating shifts, weekends, and holidays as scheduled.   ESSENTIAL FUNCTIONS: - Delivers assigned patient care and treatment as delegated by an RN or LPN. - Performs or assists patients with activities including personal hygiene, bathing, ambulation, transporting, range of motion exercises, dressing/undressing, feeding, changing bandages, elimination needs, and emptying drainage devices. - Responds to patient calls and anticipates patient needs. Assures patient safety and comfort through use of safe patient handling techniques, regular rounding, environmental maintenance, equipment maintenance, and other appropriate safety measures. - Calculates intake and output (excluding IVs). Measures vital signs.  Performs bedside blood glucose testing.  Makes entries to patient health records as consistent with scope of job duties and in compliance with company policy. - Initiates or assists with emergency support measures (i.e., cardiopulmonary resuscitation, protecting patient from injury). - Performs post-mortem care. - Sets up equipment and supplies for procedures. Prepares patients and rooms for procedures, admissions, and transfers.  Discharges patients from system. - Observes and reports information regarding any change in physical/mental condition, behavior, or status of the patient to the nurse. - Collects and labels specimens. - Sets up, operates, and maintains selected pieces of equipment.   MARGINAL FUNCTIONS: - Practices effective communication skills in answering phones and utilizing communication systems. - Provides administrative support as assigned.   DISCLOSURE STATEMENT: The above statements reflect the general details considered necessary to describe the essential functions of the job as identified but should not be considered a detailed description of all work requirements that may be needed to perform the duties of this position.  Must have ability to maintain skills and perform tasks required for the position as outlined in the list of department competencies.
Job ID
2020-123127
Department
Medical / Surgical / Trauma ICU
Facility
MercyOne Des Moines Medical Center
Shift
Day
Employment Type
Full Time
Location
IA-DES MOINES
GENERAL SUMMARY: Supports the professional clinical staff by providing direct patient care and performing studies and tests as assigned.  These duties may vary by shift or may be unit-specific. The Patient Care Technician is responsible for providing care for patients of diverse ages.  Works rotating shifts, weekends, and holidays as scheduled.   ESSENTIAL FUNCTIONS: - Delivers assigned patient care and treatment as delegated by an RN or LPN. - Performs or assists patients with activities including personal hygiene, bathing, ambulation, transporting, range of motion exercises, dressing/undressing, feeding, changing bandages, elimination needs, and emptying drainage devices. - Responds to patient calls and anticipates patient needs. Assures patient safety and comfort through use of safe patient handling techniques, regular rounding, environmental maintenance, equipment maintenance, and other appropriate safety measures. - Calculates intake and output (excluding IVs). Measures vital signs.  Performs bedside blood glucose testing.  Makes entries to patient health records as consistent with scope of job duties and in compliance with company policy. - Initiates or assists with emergency support measures (i.e., cardiopulmonary resuscitation, protecting patient from injury). - Performs post-mortem care. - Sets up equipment and supplies for procedures. Prepares patients and rooms for procedures, admissions, and transfers.  Discharges patients from system. - Observes and reports information regarding any change in physical/mental condition, behavior, or status of the patient to the nurse. - Collects and labels specimens. - Sets up, operates, and maintains selected pieces of equipment.   MARGINAL FUNCTIONS: - Practices effective communication skills in answering phones and utilizing communication systems. - Provides administrative support as assigned.   DISCLOSURE STATEMENT: The above statements reflect the general details considered necessary to describe the essential functions of the job as identified but should not be considered a detailed description of all work requirements that may be needed to perform the duties of this position.  Must have ability to maintain skills and perform tasks required for the position as outlined in the list of department competencies.
Job ID
2020-128782
Department
Cardiac Telemetry
Facility
MercyOne Des Moines Medical Center
Shift
Weekend
Employment Type
Full Time
Location
IA-DES MOINES
MercyOne is looking for a Coder responsible for coding and abstracting patients’ medical records for billing and statistical purposes.    What You Will Do: - Responsible for coding and abstracting patients’ records for professional billing. - Reviews patient medical records retrospectively and concurrently for the coding and sequencing of diagnoses and procedures for reimbursement purposes. - Interacts and assists with coding requests and questions from billers. - Serves as a resource for difficult coding questions and assists with insurance denials for correction and re-filing. - Makes process improvement recommendations to management as identified, specifically related to registration and charge posting. - Performs in compliance with federal, state, insurance industry regulations. - Follows established hospital policies concerning corporate compliance. - Keeps abreast of insurance carrier rules and changes by participating in carrier specific and MCI education opportunities.
Job ID
2020-143448
Department
Business Office - Coding / Data Entry
Facility
MercyOne
Shift
Day
Employment Type
Full Time
Location
IA-DES MOINES
This position works in partnership with assigned clinics to review medical documentation to ensure appropriate coding and provides education to providers according to corporate, state and federal guidelines. The ideal candidate will be detailed orientated and have previous experience related to the coding role.
Job ID
2020-137465
Department
Clinic Administration
Facility
MercyOne
Shift
Day
Employment Type
Full Time
Location
IA-DES MOINES
ESSENTIAL FUNCTIONS: - MEDICAL RECORD CODING - Ability to identify through chart review the correct principal and/or secondary diagnosis and may also require: - Ability to identify through chart review the correct principal and/or secondary  procedures . - The correct information pulled from/abstracted from clinical records - The correct assignment of DRG - The correct CPT and ICD-9 assignment on outpatient charts - The correct information abstracted for generic quality assurance screens - The ability to code in absence of another coder - The ability to answer technical questions regarding coding - The performance of related responsibilities as required or assigned - INFORMATION MANAGEMENT - Maintains confidentiality of clinical information from patient record - Stays current on latest coding compliance information for inpatient and/or outpatient records - May require knowledge and ability to use 3M Coding system       - PROBLEM RESOLUTION - Handles unanticipated events and crisis situations in a positive and constructive manner - Takes a positive approach to problem solving and avoids blaming others - Notifies manager or other appropriate persons of problems - Ability to investigate errors and resolutions - COMMUNICATION - Provides frequent and clear performance feedback to staff based on individual needs and job requirements and may include: - The ability to communicate with physicians as needed regarding diagnosis and/or procedures in medical records - The ability to communicate with patients regarding coding issues - The ability to communicate with other hospital staff as needed - Routinely seeks to understand the needs of individuals and respond accordingly - Consistently ensuring all conversations with customers and peers are appropriate, respectful, and professional - Preparation and presentation of written and verbal reports - Providing education and direction to physicians and providers on Medicare, Medicaid and commercial insurance billing requirements - CLERICAL - Correct keying of codes into the computer - Maintains files and other material in an organized manner for easy retrieval - Utilizes available computer systems, office equipment, and other resources in a proficient and effective manner - The performance of related responsibilities as required or assigned
Job ID
2020-142052
Department
Cardiology Services
Facility
CHI St. Vincent Health
Shift
Day
Employment Type
Full Time
Location
AR-LITTLE ROCK
Responsible for day to day tasks and analysis regarding billing physician procedures and visits in the Clinic Billing Department which may include: charge entry of physician professional services performed in various hospitals, reading dictation to apply appropriate billing rules, communication with physicians regarding their charges, analysis of unbilled procedures and proactive follow up with nurses and physicians,  claim submission and correction of claim edit rejections, assistant to other billing department staff with complex insurance or patient related issues,  and other miscellaneous projects and duties as assigned by the Billing Manager.   ESSENTIAL FUNCTIONS: - Attention to Detail: Able to analyze medical dictation for coding compliant to complex billing rules. Able to record and interpret data in Clinic Practice Management Software / and Hospital Billing Software without error. Able to add, document, and perform detailed work accurately and timely. Follows directions well.  - Reasoning Abilities: Exhibits ability to analyze clinical data and identify items for clarification and resolve. Able to identify potential errors that could have occurred by others in the billing Software and bring proposed solutions to Manager. - Teamwork Orientation: Works cooperatively & collaboratively with others toward the accomplishment of shared goals. - Achieves Results: Reflects a drive to achieve and outperform.  Accepts responsibility for actions and results. Sets the example for others in the Billing Department in professionalism, quality of work product, speed and work flow and problem solving. - Learning and Growth: Has a commitment to continuous learning. - Communication: Effective communication – speaking and active listening -  with various levels of personnel to include physicians, clinical staff, patients, insurance companies, management.
Job ID
2020-142050
Department
Cardiology Services
Facility
CHI St. Vincent Health
Shift
Day
Employment Type
Full Time
Location
AR-LITTLE ROCK
Job Details: Communications Operator Part Time Position   Job Summary / Purpose The communication clerk must have organizational skills needed to take and deliver accurate messages.  They must learn to keep callers calm in an emergency situation and route them to the appropriate Dr.  The operator must have the capability to assist multiple customers at one time in a timely manner.  Good decision making when determining the issue at hand is very important.  The clerk answers for over 400 physicians afterhours, lunch times, and meeting times.  The operator must ensure the privacy and confidentiality of all messages received or given. Essential Key Job Responsibilities - The operator must have outstanding communications skills and be a team player. - They must be familiar with health system programs, procedures and services and answer any questions that may be asked. Computer skills and basic medical knowledge are essential to this position. - Other responsibilities include answering the phones after hours and at lunchtime for more than 100 physician offices, taking messages for them, the hospital, PTs and route them appropriately depending on the urgency of the call. - The operator must be able to multitask. They have to talk, key it in and listen all at the same time. - This department operates 24/7 and all holiday. The operators will work shifts as needed including weekends, 2nd and 3rd shifts and holidays. - Other duties as assigned by management.
Job ID
2020-132920
Department
Communications
Facility
CHI Memorial Chattanooga
Shift
Varied
Employment Type
Part Time
Location
TN-CHATTANOOGA
POSITION SUMMARY         Provides call-processing services in the Health System-wide, centralized call processing operation serving Health System personnel, private practice physicians, residents, patients, and the public. Assists customers in obtaining information and services. Provides emergency and disaster alerting. Monitors equipment and Performs routine maintenance and trouble shooting tasks. Assists with clerical tasks as assigned.       POSITION RESPONSIBILITIES         1. Assist customers in obtaining information, and services. 2. Work with all levels of personnel and physicians to utilize effective customer service skills to provide assistance and handle problem situations.3. Demonstrates skills and ability to operate department equipment, and Performs operational tasks including Pager exchanges.4. Demonstrates skills and ability to process diverse requests for information including incoming and outgoing calls, as well as emergency/disaster alerting.5. Demonstrates skills and ability to activate Health System and Departmental emergency plans including fire safety, medical emergency (code blue), and disaster and hurricane weather, as required.6. Demonstrates skills and ability to operate emergency communications equipment including telephone and paging notification systems.7. Demonstrates skills and ability to document technical and operational problems. 8. Provide accurate documentation of work performed; provide timely and accurate information and reports to co-workers and management levels, summarizing problems and solutions.9. Accurately and effectively plan, organize, and control assigned tasks and responsibilities, leading to high productivity, quality, and responsiveness. Demonstrates effective organizational skills to ensure that the workload is processed in a timely manner.10. Assist the Senior Telecommunications Representative, and/or Manager in maintaining and updating department databases, including the Health System Directory, for call processing and paging, as well as locator information for physicians, employees, patients, and on-call personnel. 11.  Maintain an orderly work area, ensuring that equipment, supplies, parts, etc. are stored in cabinets, closets, or other designated areas.12.  Develop and maintain knowledge and understanding of information technology, including operating systems, telecommunications, and networking.
Job ID
2020-125463
Department
Communications
Facility
CHI Baylor St. Luke's Medical Center
Shift
Evening
Employment Type
Part Time
Location
TX-HOUSTON
This is a casual position, 15-20 hours per pay period   GENERAL SUMMARY: Able toprocess the computer Room Service meal requests and coordinates the Diet Office computer programs for the diet order change reports, nourishment lists and other forms needed for the room service-patient tray service assembly area.  Performs assigned room service operator tasks and associated related duties.       ESSENTIAL FUNCTIONS: - Able to perform the necessary Communications Operator for patient tray service under the guidance of the Communications Operator-Lead employee, dietitians, diet techs and management team. - Able to research a diet order history in the electronic health record and process the diet order accurately. - Processes computer programs for the Room Service patient tray service, nourishments, Tube Feedings and baby formulas. Prints labels for nourishments, tube feedings and baby formulas. - Able to research a diet order history in the electronic medical record and process the diet order. - Assists patients with menu selections using the room service computer system. Responds to customers quickly. Telephone courtesy and patient confidentiality maintained at all times. - Applies room service training skills to monitor menu accuracy of computer-selected or hand-selected meals, including dietary restrictions and allowances, under the guidance of the Room Service Call Center-Lead employee, dietitians, nutrition assistants and management team. - Utilizes pre-written verbal scripts for appropriate patient interactions at all times. - Communicates with courtesy with the nursing staff, patients, families and other departments. - Enters menu selection data into the room service computer system for food count and tray tickets function. - Communicates by telephone with patients of all age levels for meal selections. - Using the room service computer software system, checks menus for fluid intake and allowable foods. - Reviews tray ticket records to determine which patients have not placed an order for that meal period and initiates telephone contact as appropriate. - Accepts phone messages, responds with courtesy, records data received and directs information to the appropriate person or area. - Keeps work area organized and working surfaces clean. - Provides assistance with nourishment, tray assembly and baby formula delivery as needed. - Responds and cooperates with the changes in workload. - Assists in any simple aspect of patient meal room service as needed. #MissionCritical
Job ID
2020-130571
Department
Food Service
Facility
MercyOne Des Moines Medical Center
Shift
Varied
Employment Type
Per Diem
Location
IA-DES MOINES
- COMMUNICATION:         Communicates appropriately with patients/physicians/public/employees.         Consistently answers telephone calls promptly and courteously.          Maintains high standards of communication with all customers.          Relays all communication accurately and efficiently to the proper parties.          Seeks and offers guidance and assistance as needed.          Ensures that all team members are aware of key information.  Explains hospital policy as required; communicates with nursing units and other departments as indicated.   - PROFESSIONALISM:         Maintains acceptable level of professionalism in regard to appearance, attitude and behavior.         Consistently and effectively facilitates positive customer relations. Demonstrates ability to resolve issues with customers and co-workers through a professional manner.   - EMERGENCY CODES & PROCEDURES:         Functions appropriately in emergencies, according to designated procedures.         Remains calm at all times.         Maintains good communication between operators and safety department.         Keeps designated reference manuals updated.         - FLEXIBILITY:         Demonstrates flexibility in accomplishing work tasks.         Adheres to time and attendance policies.         Leaves for and returns from meals and breaks as scheduled.         Accepts changes in staffing and assignment.   - PAGERS & ON-CALL STAFF:         Is knowledgeable of names, pager numbers and other information required for location of personnel.         Contacts on-call staff immediately and relays message as requested per authorized personnel.   - CLERICAL:         Assists patients and employees in making long distance calls; monitors WATS lines to ensure appropriate use for hospital business only.         Assists in establishing conference calls for 3 or more parties.         Maintains PBX area in a neat and orderly fashion.         Uses computer system for accessing patient information, e-mail messages and other information.         Uses fax machine to send and receive information.         Maintains confidentiality of all patient information as required by HIPAA regulations.
Job ID
2020-138530
Department
Telecommunications
Facility
CHI St. Vincent Health
Shift
Varied
Employment Type
Part Time
Location
AR-HOT SPRINGS
POSITION SUMMARY         Provides call-processing services in the Health System-wide, centralized call processing operation serving Health System personnel, private practice physicians, residents, patients, and the public. Assists customers in obtaining information and services. Provides emergency and disaster alerting. Monitors equipment and Performs routine maintenance and trouble shooting tasks. Assists with clerical tasks as assigned.       POSITION RESPONSIBILITIES         1. Assist customers in obtaining information, and services. 2. Work with all levels of personnel and physicians to utilize effective customer service skills to provide assistance and handle problem situations.3. Demonstrates skills and ability to operate department equipment, and Performs operational tasks including Pager exchanges.4. Demonstrates skills and ability to process diverse requests for information including incoming and outgoing calls, as well as emergency/disaster alerting.5. Demonstrates skills and ability to activate Health System and Departmental emergency plans including fire safety, medical emergency (code blue), and disaster and hurricane weather, as required.6. Demonstrates skills and ability to operate emergency communications equipment including telephone and paging notification systems.7. Demonstrates skills and ability to document technical and operational problems. 8. Provide accurate documentation of work performed; provide timely and accurate information and reports to co-workers and management levels, summarizing problems and solutions.9. Accurately and effectively plan, organize, and control assigned tasks and responsibilities, leading to high productivity, quality, and responsiveness. Demonstrates effective organizational skills to ensure that the workload is processed in a timely manner.10. Assist the Senior Telecommunications Representative, and/or Manager in maintaining and updating department databases, including the Health System Directory, for call processing and paging, as well as locator information for physicians, employees, patients, and on-call personnel. 11.  Maintain an orderly work area, ensuring that equipment, supplies, parts, etc. are stored in cabinets, closets, or other designated areas.12.  Develop and maintain knowledge and understanding of information technology, including operating systems, telecommunications, and networking.
Job ID
2020-125464
Department
Telecommunications
Facility
CHI Baylor St. Luke's Medical Center
Shift
Evening
Employment Type
Part Time
Location
TX-HOUSTON
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