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Search Results Page 39 of 237

Pay Scale: $15.43 - $20.52   Shift: 6:45 AM - 7:15 AM   Job Summary:   Under the direction of the Clinical Coordinator, the CNA 2 assists with patient care, clerical and general cleaning tasks as needed. Works collaboratively with interdisciplinary team member to meet needs of patients and unit. Demonstrates safety, organizational and communication skills in dealing with patients, family and other healthcare workers.   Essential Duties: - Ensures equipment is available, in proper place and maintained in a working condition. - Utilizes safety equipment as per hospital policies to ensure for own and co-worker safety needs. - Accepts and follows through on tasks delegated by the nurse, primary care partner and/or supervisor. - Ensures efficient delivery of patient care and reflects effective utilization of resources. - Performs within the boundaries of certification and uses good judgment when performing patient care duties. - Demonstrates ability in the care and handling of patients in all age groups related to practice area including special consideration of their specific needs.
Job ID
2021-161275
Department
Medical Acute
Shift
Day
Facility / Process Level : Name
CHI Mercy Health of Roseburg
Employment Type
Part Time
Location
OR-ROSEBURG
Pay Scale: $15.43 - $20.52   Shift: Full-Time, 6:45pm - 7:15am   Job Summary:   Under the direction of the Clinical Coordinator, the CNA 2 assists with patient care, clerical and general cleaning tasks as needed. Works collaboratively with interdisciplinary team member to meet needs of patients and unit. Demonstrates safety, organizational and communication skills in dealing with patients, family and other healthcare workers.   Essential Duties: - Ensures equipment is available, in proper place and maintained in a working condition. - Utilizes safety equipment as per hospital policies to ensure for own and co-worker safety needs. - Accepts and follows through on tasks delegated by the nurse, primary care partner and/or supervisor. - Ensures efficient delivery of patient care and reflects effective utilization of resources. - Performs within the boundaries of certification and uses good judgment when performing patient care duties. - Demonstrates ability in the care and handling of patients in all age groups related to practice area including special consideration of their specific needs.
Job ID
2021-160167
Department
Medical Acute
Shift
Night
Facility / Process Level : Name
CHI Mercy Health of Roseburg
Employment Type
Full Time
Location
OR-ROSEBURG
Pay Scale: $15.43 - $20.51   Shift: Full Time, 6:45pm - 7:15am   Job Summary:   Under the direction of the Clinical Coordinator, the CNA 2 assists with patient care, clerical and general cleaning tasks as needed. Works collaboratively with interdisciplinary team member to meet needs of patients and unit. Demonstrates safety, organizational and communication skills in dealing with patients, family and other healthcare workers.   Essential Duties: - Ensures equipment is available, in proper place and maintained in a working condition. - Utilizes safety equipment as per hospital policies to ensure for own and co-worker safety needs. - Accepts and follows through on tasks delegated by the nurse, primary care partner and/or supervisor. - Ensures efficient delivery of patient care and reflects effective utilization of resources. - Performs within the boundaries of certification and uses good judgment when performing patient care duties. - Demonstrates ability in the care and handling of patients in all age groups related to practice area including special consideration of their specific needs.
Job ID
2021-156855
Department
Medical Acute
Shift
Night
Facility / Process Level : Name
CHI Mercy Health of Roseburg
Employment Type
Full Time
Location
OR-ROSEBURG
GENERAL SUMMARY: Supports the professional clinical staff by providing direct patient care and performing studies and tests as assigned.  These duties may vary by shift or may be unit-specific. The Patient Care Technician is responsible for providing care for patients of diverse ages.  Works rotating shifts, weekends, and holidays as scheduled.   ESSENTIAL FUNCTIONS: - Delivers assigned patient care and treatment as delegated by an RN or LPN. - Performs or assists patients with activities including personal hygiene, bathing, ambulation, transporting, range of motion exercises, dressing/undressing, feeding, changing bandages, elimination needs, and emptying drainage devices. - Responds to patient calls and anticipates patient needs. Assures patient safety and comfort through use of safe patient handling techniques, regular rounding, environmental maintenance, equipment maintenance, and other appropriate safety measures. - Calculates intake and output (excluding IVs). Measures vital signs.  Performs bedside blood glucose testing.  Makes entries to patient health records as consistent with scope of job duties and in compliance with company policy. - Initiates or assists with emergency support measures (i.e., cardiopulmonary resuscitation, protecting patient from injury). - Performs post-mortem care. - Sets up equipment and supplies for procedures. Prepares patients and rooms for procedures, admissions, and transfers.  Discharges patients from system. - Observes and reports information regarding any change in physical/mental condition, behavior, or status of the patient to the nurse. - Collects and labels specimens. - Sets up, operates, and maintains selected pieces of equipment.   MARGINAL FUNCTIONS: - Practices effective communication skills in answering phones and utilizing communication systems. - Provides administrative support as assigned.   DISCLOSURE STATEMENT: The above statements reflect the general details considered necessary to describe the essential functions of the job as identified but should not be considered a detailed description of all work requirements that may be needed to perform the duties of this position.  Must have ability to maintain skills and perform tasks required for the position as outlined in the list of department competencies.
Job ID
2020-121529
Department
Medical /Surgical Observation
Shift
Day
Facility / Process Level : Name
MercyOne Des Moines Medical Center
Employment Type
Full Time
Location
IA-DES MOINES
GENERAL SUMMARY: Supports the professional clinical staff by providing direct patient care and performing studies and tests as assigned.  These duties may vary by shift or may be unit-specific. The Patient Care Technician is responsible for providing care for patients of diverse ages.  Works rotating shifts, weekends, and holidays as scheduled.   ESSENTIAL FUNCTIONS: - Delivers assigned patient care and treatment as delegated by an RN or LPN. - Performs or assists patients with activities including personal hygiene, bathing, ambulation, transporting, range of motion exercises, dressing/undressing, feeding, changing bandages, elimination needs, and emptying drainage devices. - Responds to patient calls and anticipates patient needs. Assures patient safety and comfort through use of safe patient handling techniques, regular rounding, environmental maintenance, equipment maintenance, and other appropriate safety measures. - Calculates intake and output (excluding IVs). Measures vital signs.  Performs bedside blood glucose testing.  Makes entries to patient health records as consistent with scope of job duties and in compliance with company policy. - Initiates or assists with emergency support measures (i.e., cardiopulmonary resuscitation, protecting patient from injury). - Performs post-mortem care. - Sets up equipment and supplies for procedures. Prepares patients and rooms for procedures, admissions, and transfers.  Discharges patients from system. - Observes and reports information regarding any change in physical/mental condition, behavior, or status of the patient to the nurse. - Collects and labels specimens. - Sets up, operates, and maintains selected pieces of equipment.   MARGINAL FUNCTIONS: - Practices effective communication skills in answering phones and utilizing communication systems. - Provides administrative support as assigned.   DISCLOSURE STATEMENT: The above statements reflect the general details considered necessary to describe the essential functions of the job as identified but should not be considered a detailed description of all work requirements that may be needed to perform the duties of this position.  Must have ability to maintain skills and perform tasks required for the position as outlined in the list of department competencies.
Job ID
2020-127205
Department
Cardiac Telemetry
Shift
Varied
Facility / Process Level : Name
MercyOne Des Moines Medical Center
Employment Type
Part Time
Location
IA-DES MOINES
JOB DESCRIPTION POSITION SUMMARY This job is responsible for corresponding with both commercial and government health insurance payers to address and resolve outstanding insurance balances related to coding denials in accordance with established standards, guidelines and requirements. An incumbent conducts follow-up process activities through review of medical records and contact with providers, phone calls, online processing, fax and written correspondence, leveraging work queues to organize work efficiently. Work also includes reviewing insurance remittance advices, researching denial reasons and resolving issues through well-written appeals. Work requires proactive troubleshooting, significant attention to detail and the application of analytical/critical thinking skills to analyze denials and reimbursement methodologies and bring timely resolution to issues that have a potential impact on revenues. In addition, the incumbent must be able to communicate effectively with payer representatives and maintain professional communication with team members in order to support denials resolution. Uses and discloses patient protected health information: 1) Only as it applies to job functions, 2) in amounts minimally necessary for intended purpose, and 3) in a confidential manner. ESSENTIAL JOB RESPONSIBILITIES Follows-up with insurance payers to research and resolve unpaid insurance accounts receivable; makes necessary corrections in the practice management system to ensure appropriate reimbursement is receive. Applies a thorough understanding/interpretation of Explanation of Benefits (EOBs) and remittance advices, including when and how to ensure that correct and appropriate payment has been received. Communicates effectively over the phone and through written correspondence to explain why a balance is outstanding, denied and/or underpaid using accurate and supported reasoning based on EOBs, reimbursement, and payer specific requirements. Review patient medical record to compare documentation and coding; change coding based on documentation to include diagnosis codes, modifiers, place of service, etc. Communicate with provider to resolve claims that require a written appeal or second level appeal. Resubmits claims with necessary information when requested through paper or electronic methods. Anticipates potential areas of concern within the follow-up function; identify issues/trends and conducts staff training to address and rectify. Recognizes when additional assistance is needed to resolve insurance balances and escalates appropriately and timely through defined communication and escalation channels. Resolves work queues according to the prescribed priority and/or per the direction of management and in accordance with policies, procedures and other job aides. Assists with unusual, complex or escalated issues as necessary.
Job ID
2021-161917
Department
Health Information Management
Shift
Day
Facility / Process Level : Name
CHI Health Clinic
Employment Type
Full Time
Location
NE-OMAHA
Remote opportunity after 6 month training!Job Summary / Purpose Under direct supervision, this position is responsible for corresponding with both commercial and government health insurance payers to address and resolve outstanding insurance balances related to coding denials in accordance with established standards, guidelines and requirements.  The incumbent conducts follow-up process activities through review of medical records and contact with providers, phone calls, online processing, fax and written correspondence, leveraging work queues to organize work efficiently.  Work also includes reviewing insurance remittance advices, researching denial reasons and resolving issues through well-written appeals. - Applies a thorough understanding/interpretation of Explanation of Benefits (EOBs) and remittance advices, including when and how to ensure that correct and appropriate payment has been received. - Communicates effectively over the phone and through written correspondence to explain why a balance is outstanding, denied and/or underpaid using accurate and supported reasoning based on EOBs, reimbursement, and payer specific requirements. - Review patient medical record to compare documentation and coding; change coding based on documentation to include diagnosis codes, modifiers, place of service, etc. Communicate with provider to resolve claims that require a written appeal or second level appeal. - Resubmits claims with necessary information when requested through paper or electronic methods. - Anticipates potential areas of concern within the follow-up function; identify issues/trends and conducts staff training to address and rectify. - Recognizes when additional assistance is needed to resolve insurance balances and escalates appropriately and timely through defined communication and escalation channels. - Resolves work queues according to the prescribed priority and/or per the direction of management and in accordance with policies, procedures and other job aides. - Assists with unusual, complex or escalated issues as necessary. - Organizes open accounts by denial type or payer to quickly address in bulk with representatives over the phone, via spreadsheet, utilizing an on-line payer portal, etc. - Accurately documents patient accounts of all actions taken in billing system. - Other duties as assigned by management.
Job ID
2021-160386
Department
Health Information Management
Shift
Day
Facility / Process Level : Name
CHI Health Clinic
Employment Type
Full Time
Location
NE-OMAHA
REMOTE OPPORTUNITY AFTER 6 MONTH TRAINING PERIOD!Job Summary / Purpose Under direct supervision, this position is responsible for corresponding with both commercial and government health insurance payers to address and resolve outstanding insurance balances related to coding denials in accordance with established standards, guidelines and requirements.  The incumbent conducts follow-up process activities through review of medical records and contact with providers, phone calls, online processing, fax and written correspondence, leveraging work queues to organize work efficiently.  Work also includes reviewing insurance remittance advices, researching denial reasons and resolving issues through well-written appeals. - Applies a thorough understanding/interpretation of Explanation of Benefits (EOBs) and remittance advices, including when and how to ensure that correct and appropriate payment has been received. - Communicates effectively over the phone and through written correspondence to explain why a balance is outstanding, denied and/or underpaid using accurate and supported reasoning based on EOBs, reimbursement, and payer specific requirements. - Review patient medical record to compare documentation and coding; change coding based on documentation to include diagnosis codes, modifiers, place of service, etc. Communicate with provider to resolve claims that require a written appeal or second level appeal. - Resubmits claims with necessary information when requested through paper or electronic methods. - Anticipates potential areas of concern within the follow-up function; identify issues/trends and conducts staff training to address and rectify. - Recognizes when additional assistance is needed to resolve insurance balances and escalates appropriately and timely through defined communication and escalation channels. - Resolves work queues according to the prescribed priority and/or per the direction of management and in accordance with policies, procedures and other job aides. - Assists with unusual, complex or escalated issues as necessary. - Organizes open accounts by denial type or payer to quickly address in bulk with representatives over the phone, via spreadsheet, utilizing an on-line payer portal, etc. - Accurately documents patient accounts of all actions taken in billing system. - Other duties as assigned by management.
Job ID
2021-159984
Department
Revenue Services - ICD10
Shift
Day
Facility / Process Level : Name
CHI Health Clinic
Employment Type
Full Time
Location
NE-OMAHA
REMOTE OPPORTUNITY AFTER 6 MONTH TRAINING PERIOD!Job Summary / Purpose Under direct supervision, this position is responsible for corresponding with both commercial and government health insurance payers to address and resolve outstanding insurance balances related to coding denials in accordance with established standards, guidelines and requirements.  The incumbent conducts follow-up process activities through review of medical records and contact with providers, phone calls, online processing, fax and written correspondence, leveraging work queues to organize work efficiently.  Work also includes reviewing insurance remittance advices, researching denial reasons and resolving issues through well-written appeals. - Applies a thorough understanding/interpretation of Explanation of Benefits (EOBs) and remittance advices, including when and how to ensure that correct and appropriate payment has been received. - Communicates effectively over the phone and through written correspondence to explain why a balance is outstanding, denied and/or underpaid using accurate and supported reasoning based on EOBs, reimbursement, and payer specific requirements. - Review patient medical record to compare documentation and coding; change coding based on documentation to include diagnosis codes, modifiers, place of service, etc. Communicate with provider to resolve claims that require a written appeal or second level appeal. - Resubmits claims with necessary information when requested through paper or electronic methods. - Anticipates potential areas of concern within the follow-up function; identify issues/trends and conducts staff training to address and rectify. - Recognizes when additional assistance is needed to resolve insurance balances and escalates appropriately and timely through defined communication and escalation channels. - Resolves work queues according to the prescribed priority and/or per the direction of management and in accordance with policies, procedures and other job aides. - Assists with unusual, complex or escalated issues as necessary. - Organizes open accounts by denial type or payer to quickly address in bulk with representatives over the phone, via spreadsheet, utilizing an on-line payer portal, etc. - Accurately documents patient accounts of all actions taken in billing system. - Other duties as assigned by management.
Job ID
2021-160268
Department
Revenue Services - ICD10
Shift
Day
Facility / Process Level : Name
CHI Health Clinic
Employment Type
Full Time
Location
NE-OMAHA
The Coder I is responsible for abstracting and assigning valid CPT, ICD-9/10, and HCPCS codes to ensure appropriate reimbursement in accordance with federal, state, and private health plans as well as organization and regulatory guidance. This position is responsible for identifying compliance concerns, trends, and educational opportunities to ensure proper coding, documentation, and accuracy of billing within their areas of responsibility/specialty.  The Coder I is able to work independently with limited oversight and may require directions from supervisor or more senior co-workers on complex cases. Essential Key Job Responsibilities - Accurately abstracts information from the service documentation, assigns and sequences appropriate CPT, ICD-9/10, and HCPCS codes into the appropriate billing systems, ensuring compliance with established guidelines. - Communicates professionally with providers, practice management, and other stake holders either verbally or in writing. - Responsible for working encounters in the coding work queue or task lists in a timely manner. - Meets or exceeds organizational coding production and quality standards. - Understands and applies regulatory changes and stays current with coding updates, for example NCCI and MUE edits. - Reviews and resolves coding denials. - Participates in special projects and completes other duties as assigned
Job ID
2021-164075
Department
Accountable Care Organization
Shift
Day
Facility / Process Level : Name
Mountain Management Services
Employment Type
Full Time
Location
TN-HIXSON
Pay Scale: $18.05 - $23.99   Shift: Monday - Friday, 8am - 5pm   Job Summary:   Under direct supervision, Coder is responsible for abstracts and codes patient records in compliance with coding, billing and data collection guidelines of the organization. This role is typically responsible for less complex coding.   Essential Duties: - Accurately abstract information from the medial records into the appropriate coding systems, ensuring compliance with established guidelines. - Determine the most appropriate diagnosis after a thorough review of the medical records. Work closely with practice staff with regards to coding and assignment of a MS-DRGs (Diagnosis Related Group) and APCs (Ambulatory Payment Classification). - Code medical records using ICD-9-CM and CPT-4 coding rules and guidelines. Ensure through and compliant coding to support patient records and submission of billing for payment. - Accurately sequence diagnostic and procedural codes according to organization specified procedures and assigns MSDRG/APC as appropriate. Provide codes various departments upon request. - Enter and validate charges using appropriate tools and validates diagnoses with the medical documentation provided. - Compare charges on accounts with the procedures coded and identifies any discrepancies. Notifies Coding Manager of any discrepancies’ and collaborates as needed to rectify the account. - Participate in special projects and/or completes other duties as assigned.
Job ID
2021-164732
Department
Business Office - Coding / Data Entry
Shift
Day
Facility / Process Level : Name
CHI Mercy Health of Roseburg
Employment Type
Full Time
Location
OR-ROSEBURG
The Coder I is responsible for abstracting and assigning valid CPT, ICD-9/10, and HCPCS codes to ensure appropriate reimbursement in accordance with federal, state, and private health plans as well as organization and regulatory guidance.  This role is typically responsible for less complex coding with oversight.   - Accurately abstracts information from the service documentation, assigns and sequences appropriate CPT, ICD-9/10, and HCPCS codes into the appropriate billing systems, ensuring compliance with established guidelines. - Communicates professionally with providers, practice management, and other stake holders either verbally or in writing. - Responsible for working encounters in the coding work queue or task lists in a timely manner. - Meets or exceeds organizational coding production and quality standards. - Understands and applies regulatory changes and stays current with coding updates, for example NCCI and MUE edits. - Reviews and resolves coding denials. - Participates in special projects and completes other duties as assigned.
Job ID
2020-142135
Department
Clinic Billing
Shift
Day
Facility / Process Level : Name
CHI Baylor St. Luke's Medical Group
Employment Type
Full Time
Location
TX-HOUSTON
Expectations: - Document, assign, CPT, ICD-9/10, and HCPCS codes into the appropriate billing systems - Organizational coding production and quality standards  - NCCI and MUE edits - Review and resolve coding denials - Professional communication
Job ID
2021-163900
Department
Business Office - Coding / Data Entry
Shift
Day
Facility / Process Level : Name
Mountain Management Services
Employment Type
Full Time
Location
TN-CHATTANOOGA
The Coder reviews, analyzes, and approves codes for diagnostic and procedural information that determines Medicare, Medi-Cal and private insurance payments. The primary function of this position is to perform ICD-10-CM, CPT and HCPCS coding for reimbursement. The coding function also ensures compliance with established coding guidelines, third party reimbursement policies, regulations and accreditation guidelines. Assures the final diagnoses and operative procedures as stated by the physician are valid and complete. Reviews necessary information from health records to identify proper and congruent relationships between procedure and diagnosis codes utilizing LCDs, NCDs and modifier relationships.    The coder determines the final diagnoses and procedures stated by the physician or other health care providers are valid and complete. The coder shall open lines of communication with the health care professional and resolve discrepancies in coding practices and provide education as needed. Performs a comprehensive review for the record to assure the presence of all component parts such as: patient and record identification, signatures and dates where required, and other necessary data in the presence of all reports which appear to be indicated by the nature of the treatment rendered. Analyzes provider documentation to assure the appropriate Evaluation & Management (E & M) levels are assigned. Presents audit results to physicians for education and training purposes. Analyzes Claims Scrubber edits and researches discrepancies. Additional duties as assigned   - Intermediate knowledge of medical terminology, abbreviations, techniques and surgical procedures, anatomy and physiology - Intermediate knowledge of medical codes involving selections of most accurate and description code using the ICD-10-CM,CPT, and HCPCS coding conventions - Intermediate knowledge of official coding conventions and rules established by the American Medical Association (AMA), and the Center for Medicare and Medicaid Services (CMS) for assignment of diagnostic and procedural codes
Job ID
2021-160836
Department
Clinic Billing
Shift
Day
Facility / Process Level : Name
Mountain Management Services
Employment Type
Full Time
Location
TN-CHATTANOOGA
Expectations: - Document, assign, CPT, ICD-9/10, and HCPCS codes into the appropriate billing systems - Organizational coding production and quality standards  - NCCI and MUE edits - Review and resolve coding denials - Professional communication 
Job ID
2021-163918
Department
Insurance Services
Shift
Day
Facility / Process Level : Name
Mountain Management Services
Employment Type
Full Time
Location
TN-CHATTANOOGA
MercyOne is looking for a Coder responsible for coding and abstracting patients’ medical records for billing and statistical purposes.    What You Will Do: - Responsible for coding and abstracting patients’ records for professional billing. - Reviews patient medical records retrospectively and concurrently for the coding and sequencing of diagnoses and procedures for reimbursement purposes. - Interacts and assists with coding requests and questions from billers. - Serves as a resource for difficult coding questions and assists with insurance denials for correction and re-filing. - Makes process improvement recommendations to management as identified, specifically related to registration and charge posting. - Performs in compliance with federal, state, insurance industry regulations. - Follows established hospital policies concerning corporate compliance. - Keeps abreast of insurance carrier rules and changes by participating in carrier specific and MCI education opportunities. MercyOne provides you with the same level of care you provide for others. We care about our employees' well-being and offer benefits that complement work/life balance.   We offer the following benefits to support you and your family: - Health/Dental/Vision Insurance - Flexible spending accounts - Voluntary Protection: Group Accident, Critical Illness, and Identity Theft  - Free Premium Membership to Care.com with preloaded credits for children and/or dependent adults - Employee Assistance Program (EAP) for you and your family - Paid Time Off (PTO)  - Tuition Assistance for career growth and development - Matching 401(k) and 457(b) Retirement Programs - Wellness Program #missioncritical
Job ID
2020-143448
Department
Business Office - Coding / Data Entry
Shift
Day
Facility / Process Level : Name
MercyOne
Employment Type
Full Time
Location
IA-DES MOINES
MercyOnes Physician Billing Office is looking for a Medical Coder to join their team. The Coder is responsible for abstracting and assigning valid CPT, ICD-9/10, and HCPCS codes to ensure appropriate reimbursement.   What you will do:   - Accurately abstracts information from the service documentation, assigns and sequences appropriate CPT, ICD-9/10, and HCPCS codes into the appropriate billing systems, ensuring compliance with established guidelines. - Responsible for working encounters in the coding work queue or task lists in a timely manner. - Meets or exceeds organizational coding production and quality standards. - Understands and applies regulatory changes and stays current with coding updates, for example NCCI and MUE edits. - Reviews and resolves coding denials. MercyOne provides you with the same level of care you provide for others. We care about our employees' well-being and offer benefits that complement work/life balance.   We offer the following benefits to support you and your family: - Health/Dental/Vision Insurance - Flexible spending accounts - Voluntary Protection: Group Accident, Critical Illness, and Identity Theft  - Free Premium Membership to Care.com with preloaded credits for children and/or dependent adults - Employee Assistance Program (EAP) for you and your family - Paid Time Off (PTO)  - Tuition Assistance for career growth and development - Matching 401(k) and 457(b) Retirement Programs - Wellness Program   Whether you are an experienced Coder 'who's seen it all' or a working toward that, we invite you to join MercyOne Des Moines today and experience it with us! 
Job ID
2021-155204
Department
Physician Coding
Shift
Day
Facility / Process Level : Name
MercyOne
Employment Type
Full Time
Location
IA-DES MOINES
Job Details: Communications Operator Part Time Position   Job Summary / Purpose The communication clerk must have organizational skills needed to take and deliver accurate messages.  They must learn to keep callers calm in an emergency situation and route them to the appropriate Dr.  The operator must have the capability to assist multiple customers at one time in a timely manner.  Good decision making when determining the issue at hand is very important.  The clerk answers for over 400 physicians afterhours, lunch times, and meeting times.  The operator must ensure the privacy and confidentiality of all messages received or given. Essential Key Job Responsibilities - The operator must have outstanding communications skills and be a team player. - They must be familiar with health system programs, procedures and services and answer any questions that may be asked. Computer skills and basic medical knowledge are essential to this position. - Other responsibilities include answering the phones after hours and at lunchtime for more than 100 physician offices, taking messages for them, the hospital, PTs and route them appropriately depending on the urgency of the call. - The operator must be able to multitask. They have to talk, key it in and listen all at the same time. - This department operates 24/7 and all holiday. The operators will work shifts as needed including weekends, 2nd and 3rd shifts and holidays. - Other duties as assigned by management.
Job ID
2021-161725
Department
Call Center
Shift
Varied
Facility / Process Level : Name
CHI Memorial Chattanooga
Employment Type
Part Time
Location
TN-CHATTANOOGA
Job Details: Communications Operator Part Time Position   Job Summary / Purpose The communication clerk must have organizational skills needed to take and deliver accurate messages.  They must learn to keep callers calm in an emergency situation and route them to the appropriate Dr.  The operator must have the capability to assist multiple customers at one time in a timely manner.  Good decision making when determining the issue at hand is very important.  The clerk answers for over 400 physicians afterhours, lunch times, and meeting times.  The operator must ensure the privacy and confidentiality of all messages received or given. Essential Key Job Responsibilities - The operator must have outstanding communications skills and be a team player. - They must be familiar with health system programs, procedures and services and answer any questions that may be asked. Computer skills and basic medical knowledge are essential to this position. - Other responsibilities include answering the phones after hours and at lunchtime for more than 100 physician offices, taking messages for them, the hospital, PTs and route them appropriately depending on the urgency of the call. - The operator must be able to multitask. They have to talk, key it in and listen all at the same time. - This department operates 24/7 and all holiday. The operators will work shifts as needed including weekends, 2nd and 3rd shifts and holidays. - Other duties as assigned by management.
Job ID
2021-152971
Department
Communications
Shift
Varied
Facility / Process Level : Name
CHI Memorial Chattanooga
Employment Type
Part Time
Location
TN-CHATTANOOGA
1.     COMMUNICATION:         Communicates appropriately with patients/physicians/public/employees.         Consistently answers telephone calls promptly and courteously.          Maintains high standards of communication with all customers.          Relays all communication accurately and efficiently to the proper parties.          Seeks and offers guidance and assistance as needed.          Ensures that all team members are aware of key information.  Explains hospital policy as required; communicates with nursing units and other departments as indicated.   2.     PROFESSIONALISM:         Maintains acceptable level of professionalism in regard to appearance, attitude and behavior.         Consistently and effectively facilitates positive customer relations. Demonstrates ability to resolve issues with customers and co-workers through a professional manner.   3.     EMERGENCY CODES & PROCEDURES:         Functions appropriately in emergencies, according to designated procedures.         Remains calm at all times.         Maintains good communication between operators and safety department.         Keeps designated reference manuals updated.     4.     FLEXIBILITY:         Demonstrates flexibility in accomplishing work tasks.         Adheres to time and attendance policies.         Leaves for and returns from meals and breaks as scheduled.         Accepts changes in staffing and assignment.   5.     PAGERS & ON-CALL STAFF:         Is knowledgeable of names, pager numbers and other information required for location of personnel.         Contacts on-call staff immediately and relays message as requested per authorized personnel.   6.     CLERICAL:         Assists patients and employees in making long distance calls; monitors WATS lines to ensure appropriate use for hospital business only.         Assists in establishing conference calls for 3 or more parties.         Maintains PBX area in a neat and orderly fashion.         Uses computer system for accessing patient information, e-mail messages and other information.         Uses fax machine to send and receive information.         Maintains confidentiality of all patient information as required by HIPAA regulations.
Job ID
2021-157602
Department
Telecommunications
Shift
Evening
Facility / Process Level : Name
CHI St Vincent Hot Springs
Employment Type
Full Time
Location
AR-HOT SPRINGS
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