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CommonSpirit Health™ is an Equal Opportunity/ Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.

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The Emergency Department Technician supports the delivery of safe patient care in the Emergency Department by performing selected diagnostic and therapeutic tests and procedures and providing assistance by transporting, transferring, lifting patients.   - Monitors and records vital signs, observes patients' physical, mental, and emotional condition - Escorts patient to the exam room. Performs and documents general therapeutic/diagnostic measures. Acts as transporter. - Acts as unit clerk, discharges patients and enters charges for patients in a timely matter - Communicates with patients, family, physicians, other departments, unit personnel, and peers in an accurate, courteous and professional manner #missioncritical 
Job ID
2020-143213
Department
Emergency Services
Facility
CHI St. Luke's Sugar Land Hospital
Shift
Varied
Employment Type
Part Time
Location
TX-SUGAR LAND
The Emergency Department Technician supports the delivery of safe patient care in the Emergency Department by performing selected diagnostic and therapeutic tests and procedures and providing assistance by transporting, transferring, lifting patients.   - Monitors and records vital signs, observes patients' physical, mental, and emotional condition - Escorts patient to the exam room. Performs and documents general therapeutic/diagnostic measures. Acts as transporter. - Acts as unit clerk, discharges patients and enters charges for patients in a timely matter - Communicates with patients, family, physicians, other departments, unit personnel, and peers in an accurate, courteous and professional manner #missioncritical
Job ID
2020-143212
Department
Emergency Services
Facility
CHI St. Luke's Sugar Land Hospital
Shift
Varied
Employment Type
Part Time
Location
TX-SUGAR LAND
The Emergency Department Technician supports the delivery of safe patient care in the Emergency Department by performing selected diagnostic and therapeutic tests and procedures and providing assistance by transporting, transferring, lifting patients.   - Monitors and records vital signs, observes patients' physical, mental, and emotional condition - Escorts patient to the exam room. Performs and documents general therapeutic/diagnostic measures. Acts as transporter. - Acts as unit clerk, discharges patients and enters charges for patients in a timely matter - Communicates with patients, family, physicians, other departments, unit personnel, and peers in an accurate, courteous and professional manner
Job ID
2020-143209
Department
Emergency Services
Facility
CHI St. Luke's Sugar Land Hospital
Shift
Varied
Employment Type
Part Time
Location
TX-SUGAR LAND
Job Summary As an Emergency Room Technician, you will delivery patient care and perform clinical procedures within the scope of your licensure under the supervision of a Registered Nurse and Provider. Your day-to-day job functions will include: Assisting with observation of patients, gathering data and identifying patient care needs Responding to emergency situations Assisting with patient transport and transfer Assisting with cleaning, stocking and maintenance of department equipment and supplies Adhering to safety and risk management standards Assisting with clerical and communication tasks to support patient care
Job ID
2020-142005
Department
Emergency Services
Facility
CHI Franciscan St. Michael Medical Center
Shift
Varied
Employment Type
Per Diem
Location
WA-SILVERDALE
Perform patient care duties utilizing a team approach in collaboration with the RN’s, MD’s, and other team members of the comprehensive care team.   2. Must be able to perform the following tasks efficiently: perform/record vital signs, phlebotomy, CPR, apply oxygen delivering systems, perform simple wound irrigation/direct pressure/ dressings, prepare sterile fields for suturing, assist MD with treatment of nosebleed and other emergent conditions, apply restraints, clean medical equipment and prepare for sterilization, collect urine specimens, greet patients/family and prepare patients for physician/nurse examination.   3. Place patient on cardiac monitor, identify potential life threatening arrhythmias and report immediately to the appropriate provider, pulse oximetry measurement, set up rooms for special procedures (pelvic, exams, ENT, sutures), apply splints and teach crutch walking.   4. Communicates effectively and appropriately.   5. Contributes to maintenance of a clean, safe environment to minimize hazards of infection or injury.   6. Contributes to the efficient operation of Nursing Services.   7. Other duties as assigned by management.
Job ID
2020-139890
Department
Emergency Services
Facility
CHI St. Vincent Health
Shift
Day
Employment Type
Full Time
Location
AR-HOT SPRINGS
- Performs procedures which do not require the skill, knowledge or judgement of a licensed professional and which may be safely delegated in accordance with nursing policies and procedures.   - Accurately enters physician's orders and utilizes a CRT to input data and retrieve information at the request of the physician or RN.   - Maintains appropriate stock and equipment inventories in the unit and appropriately charges/credits for items used.   - Assists in the admission, discharge and transfer process as directed.   - Assists in the maintenance, care and disposition of properly labeled specimens.                    - Assures patient safety and comfort through regular rounds, environmental maintenance and other appropriate safety measures.   - Maintains and promotes a professional attitude by providing support and assisting co-workers and other team members in the delivery of patient care.   - Establishes and maintains interpersonal relationships with patients, visitors and other hospital personnel while assuring confidentiality of patient information.   - Demonstrates the ability to perform in an accurate and precise manner in crisis and emergency situations.
Job ID
2020-139582
Department
Emergency Services
Facility
CHI Health St. Francis
Shift
Night
Employment Type
Full Time
Location
NE-GRAND ISLAND
- Performs procedures which do not require the skill, knowledge or judgement of a licensed professional and which may be safely delegated in accordance with nursing policies and procedures.   - Accurately enters physician's orders and utilizes a CRT to input data and retrieve information at the request of the physician or RN.   - Maintains appropriate stock and equipment inventories in the unit and appropriately charges/credits for items used.   - Assists in the admission, discharge and transfer process as directed.   - Assists in the maintenance, care and disposition of properly labeled specimens.                    - Assures patient safety and comfort through regular rounds, environmental maintenance and other appropriate safety measures.   - Maintains and promotes a professional attitude by providing support and assisting co-workers and other team members in the delivery of patient care.   - Establishes and maintains interpersonal relationships with patients, visitors and other hospital personnel while assuring confidentiality of patient information.   - Demonstrates the ability to perform in an accurate and precise manner in crisis and emergency situations.
Job ID
2020-139228
Department
Emergency Services
Facility
CHI Health St. Francis
Shift
Night
Employment Type
Full Time
Location
NE-GRAND ISLAND
The Emergency Room Technician works in the Emergency Department and is responsible for providing quality technical care to each patient under the supervision of an RN or the Emergency Department physician. Responsibilities for this position include but are not limited to: safety, patient care tasks, and procedures communication, customer service, and teamwork. ESSENTIAL KEY JOB RESPONSIBILITIES - Perform patient care duties utilizing a team approach in collaboration with the RN’s, MD’s, and other team members of the comprehensive care team. - Must be able to perform the following tasks efficiently: perform/record vital signs, phlebotomy, CPR, apply oxygen delivering systems, perform simple wound irrigation/direct pressure/ dressings, prepare sterile fields for suturing, assist MD with treatment of nosebleed and other emergent conditions, apply restraints, clean medical equipment and prepare for sterilization, collect urine specimens, greet patients/family and prepare patients for physician/nurse examination. - Place patient on cardiac monitor, identify potential life threatening arrhythmias and report immediately to the appropriate provider, pulse oximetry measurement, set up rooms for special procedures (pelvic, exams, ENT, sutures), apply splints and teach crutch walking. - Communicates effectively and appropriately. - Contributes to maintenance of a clean, safe environment to minimize hazards of infection or injury. - Contributes to the efficient operation of Nursing Services. - Other duties as assigned by management.
Job ID
2020-133139
Department
Emergency Services
Facility
CHI Saint Joseph Berea
Shift
Varied
Employment Type
Per Diem
Location
KY-BEREA
The Emergency Room Technician works in the Emergency Department and is responsible for providing quality technical care to each patient under the supervision of an RN or the Emergency Department physician. Responsibilities for this position include but are not limited to: safety, patient care tasks, and procedures communication, customer service, and teamwork. ESSENTIAL KEY JOB RESPONSIBILITIES - Perform patient care duties utilizing a team approach in collaboration with the RN’s, MD’s, and other team members of the comprehensive care team. - Must be able to perform the following tasks efficiently: perform/record vital signs, phlebotomy, CPR, apply oxygen delivering systems, perform simple wound irrigation/direct pressure/ dressings, prepare sterile fields for suturing, assist MD with treatment of nosebleed and other emergent conditions, apply restraints, clean medical equipment and prepare for sterilization, collect urine specimens, greet patients/family and prepare patients for physician/nurse examination. - Place patient on cardiac monitor, identify potential life threatening arrhythmias and report immediately to the appropriate provider, pulse oximetry measurement, set up rooms for special procedures (pelvic, exams, ENT, sutures), apply splints and teach crutch walking. - Communicates effectively and appropriately. - Contributes to maintenance of a clean, safe environment to minimize hazards of infection or injury. - Contributes to the efficient operation of Nursing Services. - Other duties as assigned by management.
Job ID
2020-133138
Department
Emergency Services
Facility
CHI Saint Joseph Berea
Shift
Day
Employment Type
Full Time
Location
KY-BEREA
Responsible for developing, implementing and maintaining a cost-effective system of care for trauma patients throughout the continuum of care.  Works both independently and in collaboration with the trauma program medical director, as well as, other members of the health care and leadership teams.  Completes statistical data, facilitates performance improvement activities, reports pertinent findings to respective committees.  Self-directed and self-motivating, plans and conducts work with minimal direction, and reports the progress of work to the Emergency Department Director.  Acts as a resource and provides information/education to unit staff and the community.  Supports the organization’s mission, vision, and core values.
Job ID
2020-138937
Department
Emergency Services
Facility
CHI St. Luke's Health - Memorial - Lukfin
Shift
Day
Employment Type
Full Time
Location
TX-LUFKIN
JOB SUMMARY • Communications Specialist provides ambulances with necessary response information for emergency, non-emergency and routine medical transports (Wheelchair Van). Receives requests for services via radio or telephone and operates a computerized automated dispatch system proficiently and will maintain positive interaction with hospital staff, public and other agencies. ACCOUNTABILITIES • ESSENTIAL 1. Assures proper utilization of vehicular resources to assure prompt completion of requests for services. 2. Inspects communication equipment for operational requirements, repairs equipment within scope of abilities, reports needed maintenance and/or deficiencies to relief and supervisor. 3. Receives and enters call/patient information into computerized dispatch system. 4. Provides dispatch accountability for all services (Ambulance, Wheelchair Van & Support Vehicle) during assigned shift, auditing daily CAD log to reflect ePRC to assure completion of data. 5. Maintains proficiency in Communications computer software required for daily operations. 6. Consults with Billing Coordinator referencing necessary pre-transport screening patient information, Medicare and Medicaid Laws/Guidelines updates, and other contractual obligations for services. 7. Provides proper utilization of radio and telephone equipment being courteous, proper modulation, prompt paging of staff, routing telephone calls to proper locations, or takes an accurate written message. 8. Capable of establishing priorities according to relative importance and deadlines; set goals; and manages time efficiently. 9. Checks MediTech and other information devices (i.e. fax machine, pager, Emsystem) routinely during each shift of duty. • OTHER 0. Performs other duties as assigned to meet the organization`s needs. 1. Receives certification for EMD (Emergency Medical Dispatch) course within one year of employment. 2. Completes AED/CPR training within one year of employment.
Job ID
2020-121365
Department
Emergency Services
Facility
CHI St. Joseph Health Regional Hospital
Shift
Varied
Employment Type
Per Diem
Location
TX-BRYAN
The EMT is responsible for the delivery of patient care under the guidelines of the Tennessee Department of Public Health – EMS Board, the Georgia Department of Public Health – Office of EMS and Trauma, as well as the guidance of the department Medical Director.  The EMT will deliver care in the pre-hospital setting under the treatment protocols set forth and approved by the Director of EMS and the Medical Director.  The EMT will support the overall mission of CHI Memorial EMS.     Essential Key Job Responsibilities - The EMT will provide emergency medical treatment and transport to the sick and injured under his/her care in accordance with all applicable laws and department protocols and procedures. - The EMT will document all patient care performed in the approved Patient Care Report program, using the required format. - The EMT will ensure that all required paperwork is completed and turned in by end of shift. - The EMT will ensure that his/her equipment is in a state of readiness and cleanliness at the beginning of each shift and their ambulance is fully stocked in accordance with departmental procedures. - The EMT will report any deficiencies and/or mechanical issues with their supplies, equipment, or vehicle to a supervisor in a timely fashion. They will restock the unit as necessary.  - The EMT will work as part of a team to support and facilitate the mission of CHI Memorial EMS - The EMT will attend any required education that is deemed necessary by the Director or the Medical Director. - The EMT will be responsible for his/her licensure and the required education for renewal. Education will be provided by the Department but it is the EMT’s responsibility to ensure they have enough credits for their own renewal.  - The EMT will perform any other duties as requested by a supervisor, the EMS Operations Manager, or Director of EMS. 
Job ID
2020-117692
Department
Emergency Services
Facility
CHI Memorial Chattanooga
Shift
Varied
Employment Type
Part Time
Location
TN-CHATTANOOGA
  The Dispatcher’s primary focus is to be the communication link between Mercy One, Pediatric Transport, Neonatal Intensive Care Transport, Mercy Ambulances, and all pre-hospital agencies, hospitals and law enforcement agencies.     ESSENTIAL FUNCTIONS: - Receives all incoming requests for Mercy One, Pediatric Transport, and Neonatal transports. The dispatcher will coordinate responses by obtaining patient information and activating the appropriate - Coordinates alternate transportation when a transport team is unable to provide service. - Communicates patient information to the transport teams, in addition obtains and relays navigation and landing information to the pilot. Coordinates landing zone with law enforcement as requested. - Communicates with requesting agency and receiving hospital, providing updates as applicable. - Provides flight following throughout the mission, either by satellite tracking or by communicating with the pilot every ten minutes if satellite tracking is inoperable on the aircraft during the flight. - Completes flight database following each flight. - Observes weather patterns, alerting pilots and members of the transport teams of significant changes. - Receives and coordinates all incoming/outgoing inter-facility, clinic transfers, 911 requests, mutual aid requests, specialty team transports, and all other activities related to dispatching for Mercy Ambulances. - Receives EMS ground ambulance radio and telephone communications. Documents radio reports from EMS calls and obtains a Physician Designee for Medical Control requests for Mercy Medical Center and Mercy West Lakes. - Enters in via computer all information pertaining to Level I Cardiac, Traumas, stroke and any other requested paging groups or messages as required. - Completes faxing of any documents which are required to go to another department. - Activates all designated teams via the paging system to include trauma team, Level I cardiac personnel, Stroke team, Rapid Response team, IV team, ECMO team, etc. - Monitors the main and secondary helipads and ambulance garage for inbound rescues. - Notifies the appropriate nursing unit of incoming patients who are direct admissions and provides rescues with room assignments. - Assists EMS in coordination of any needs. - Completes special projects as assigned. - Assists in orienting new dispatchers and flight team members to responsibilities in the dispatch center. Coordinates all IV requests from the floor as needed
Job ID
2020-109771
Department
Emergency Services
Facility
MercyOne Des Moines Medical Center
Shift
Varied
Employment Type
Part Time
Location
IA-DES MOINES
ESSENTIAL FUNCTIONS: - Ability to assess patients with medical conditions with findings reflected in the patient record. - Prioritizes and anticipates patients’ needs and develops a plan of care. - Implements interventions consistent with protocols and documents response to treatment. - Provides ongoing evaluation, altering the treatment plan as needed. Documents findings and interventions. - Prepares equipment and supplies. Checks medical equipment and supplies on a daily basis. Restocks and cleans unit after each mission. - Knowledgeable in the use of radios and communication systems. - Assists in the orientation of new EMT’s. - Operates required vehicle(s) in a safe manner to perform required duties of the position. - Participates in staffing special events as required
Job ID
2020-143165
Department
Emergency Services
Facility
MercyOne Centerville
Shift
Varied
Employment Type
Full Time
Location
IA-CENTERVILLE
Job ID
2020-143124
Department
Information Technology
Facility
CHI National Offices
Shift
Day
Employment Type
Full Time
Location
CO-ENGLEWOOD
Members of the End User Services (EUS) Technical Support team are responsible for on-site and/or remote installation, maintenance, troubleshooting and/or repair of desktop, notebook and mobile PC workstations, printers, and associated peripherals. Responsibilities include responding to incidents and problems, and fulfilling requests. They also understand the business implications of computer hardware and system issues allowing them to appropriately set incident severity levels. They can troubleshoot a wide variety of technical problems and engage parties in other areas of IT to address problems. The EUS team member understands the technical infrastructure and requirements of the hardware in their respective area and how it aligns to enterprise infrastructure standards. They also are responsible for understanding and supporting aspects of the integration of desktop systems with other systems in the enterprise. The EUS team member monitors the performance of desktop hardware and maintains a secure environment. Professionals in this job family understand the Key Performance Indicators (KPIs) that identify the success of the services they provide and continually strive for improvements to operational efficiencies and seek to continually add value to the services delivered to the user community.   - Provides desktop hardware support for the user community. Works on multiple functional systems that tend to be of moderate to high complexity. - Performs troubleshooting for moderate to high complex hardware, software and system problems. Acts as subject matter expert for at least one device type. - May be assigned to one or more projects as a project team member. - Responsible for desktop hardware support to the user community for functional area(s) and ensure reliability of the devices. - Responds to incidents, performs diagnosis, executes incident resolution for those requiring medium to high complexity. Utilizes previous experience to reach resolution and will contribute to knowledge management system(s).  Escalates issues when necessary. - Responds to customer requests received via the Service Management application. Fulfills requests of moderate to high complexity. Interacts with the customers in a courteous and professional manner. - Assists in the maintenance of and enters appropriate data into the device asset management system and the knowledge management systems to capture knowledge and work processes. - Responds to assigned issues and troubleshoots problems with desktops, laptops, tablets, mobile carts, printers and peripherals, including purchasing and deployment of new devices. Identifies potential issues that could adversely impact end-user experience and takes corrective action. Participates in low complexity local and enterprise projects. Participates in on-call rotation and provides on-call support. - Performs proactive maintenance on devices. Participates in the “smart hands” program to assist other IT functional areas when needed. - General knowledge of Operational Level Agreements (OLAs) and always works within those metrics. - Day to day interactions with user community and works collaboratively with Business and IT Stakeholders as it relates to Incident Management, Request fulfillment and Problem Management. - Understanding and adherence to policies and procedures. Contributes to new or modified policies. - Provides guidance, training and problem solving assistance to other team members.
Job ID
2020-143123
Department
Information Technology
Facility
CHI National Offices
Shift
Day
Employment Type
Full Time
Location
CO-ENGLEWOOD
Members of the End User Services (EUS) Technical Support team are responsible for on-site and/or remote installation, maintenance, troubleshooting and/or repair of desktop, notebook and mobile PC workstations, printers, and associated peripherals. Responsibilities include responding to incidents and problems, and fulfilling requests. They also understand the business implications of computer hardware and system issues allowing them to appropriately set incident severity levels. They can troubleshoot a wide variety of technical problems and engage parties in other areas of IT to address problems. The EUS team member understands the technical infrastructure and requirements of the hardware in their respective area and how it aligns to enterprise infrastructure standards. They also are responsible for understanding and supporting aspects of the integration of desktop systems with other systems in the enterprise. The EUS team member monitors the performance of desktop hardware and maintains a secure environment. Professionals in this job family understand the Key Performance Indicators (KPIs) that identify the success of the services they provide and continually strive for improvements to operational efficiencies and seek to continually add value to the services delivered to the user community.   - Provides desktop hardware support for the user community. Works on multiple functional systems that tend to be of moderate to high complexity. - Performs troubleshooting for moderate to high complex hardware, software and system problems. Acts as subject matter expert for at least one device type. - May be assigned to one or more projects as a project team member. - Responsible for desktop hardware support to the user community for functional area(s) and ensure reliability of the devices. - Responds to incidents, performs diagnosis, executes incident resolution for those requiring medium to high complexity. Utilizes previous experience to reach resolution and will contribute to knowledge management system(s).  Escalates issues when necessary. - Responds to customer requests received via the Service Management application. Fulfills requests of moderate to high complexity. Interacts with the customers in a courteous and professional manner. - Assists in the maintenance of and enters appropriate data into the device asset management system and the knowledge management systems to capture knowledge and work processes. - Responds to assigned issues and troubleshoots problems with desktops, laptops, tablets, mobile carts, printers and peripherals, including purchasing and deployment of new devices. Identifies potential issues that could adversely impact end-user experience and takes corrective action. Participates in low complexity local and enterprise projects. Participates in on-call rotation and provides on-call support. - Performs proactive maintenance on devices. Participates in the “smart hands” program to assist other IT functional areas when needed. - General knowledge of Operational Level Agreements (OLAs) and always works within those metrics. - Day to day interactions with user community and works collaboratively with Business and IT Stakeholders as it relates to Incident Management, Request fulfillment and Problem Management. - Understanding and adherence to policies and procedures. Contributes to new or modified policies. - Provides guidance, training and problem solving assistance to other team members.
Job ID
2020-143122
Department
Information Technology
Facility
CHI National Offices
Shift
Day
Employment Type
Full Time
Location
CO-ENGLEWOOD
Members of the End User Services (EUS) Technical Support team are responsible for on-site and/or remote installation, maintenance, troubleshooting and/or repair of desktop, notebook and mobile PC workstations, printers, and associated peripherals. Responsibilities include responding to incidents and problems, and fulfilling requests. They also understand the business implications of computer hardware and system issues allowing them to appropriately set incident severity levels. They can troubleshoot a wide variety of technical problems and engage parties in other areas of IT to address problems. The EUS team member understands the technical infrastructure and requirements of the hardware in their respective area and how it aligns to enterprise infrastructure standards. They also are responsible for understanding and supporting aspects of the integration of desktop systems with other systems in the enterprise. The EUS team member monitors the performance of desktop hardware and maintains a secure environment. Professionals in this job family understand the Key Performance Indicators (KPIs) that identify the success of the services they provide and continually strive for improvements to operational efficiencies and seek to continually add value to the services delivered to the user community.   - Provides desktop hardware support for the user community. Works on multiple functional systems that tend to be of moderate to high complexity. - Performs troubleshooting for moderate to high complex hardware, software and system problems. Acts as subject matter expert for at least one device type. - May be assigned to one or more projects as a project team member. - Responsible for desktop hardware support to the user community for functional area(s) and ensure reliability of the devices. - Responds to incidents, performs diagnosis, executes incident resolution for those requiring medium to high complexity. Utilizes previous experience to reach resolution and will contribute to knowledge management system(s).  Escalates issues when necessary. - Responds to customer requests received via the Service Management application. Fulfills requests of moderate to high complexity. Interacts with the customers in a courteous and professional manner. - Assists in the maintenance of and enters appropriate data into the device asset management system and the knowledge management systems to capture knowledge and work processes. - Responds to assigned issues and troubleshoots problems with desktops, laptops, tablets, mobile carts, printers and peripherals, including purchasing and deployment of new devices. Identifies potential issues that could adversely impact end-user experience and takes corrective action. Participates in low complexity local and enterprise projects. Participates in on-call rotation and provides on-call support. - Performs proactive maintenance on devices. Participates in the “smart hands” program to assist other IT functional areas when needed. - General knowledge of Operational Level Agreements (OLAs) and always works within those metrics. - Day to day interactions with user community and works collaboratively with Business and IT Stakeholders as it relates to Incident Management, Request fulfillment and Problem Management. - Understanding and adherence to policies and procedures. Contributes to new or modified policies. - Provides guidance, training and problem solving assistance to other team members.
Job ID
2020-143121
Department
Information Technology
Facility
CHI National Offices
Shift
Day
Employment Type
Full Time
Location
CO-ENGLEWOOD
Members of the End User Services (EUS) Technical Support team are responsible for on-site and/or remote installation, maintenance, troubleshooting and/or repair of desktop, notebook and mobile PC workstations, printers, and associated peripherals. Responsibilities include responding to incidents and problems, and fulfilling requests. They also understand the business implications of computer hardware and system issues allowing them to appropriately set incident severity levels. They can troubleshoot a wide variety of technical problems and engage parties in other areas of IT to address problems. The EUS team member understands the technical infrastructure and requirements of the hardware in their respective area and how it aligns to enterprise infrastructure standards. They also are responsible for understanding and supporting aspects of the integration of desktop systems with other systems in the enterprise. The EUS team member monitors the performance of desktop hardware and maintains a secure environment. Professionals in this job family understand the Key Performance Indicators (KPIs) that identify the success of the services they provide and continually strive for improvements to operational efficiencies and seek to continually add value to the services delivered to the user community.   - Provides desktop hardware support for the user community. Works on multiple functional systems that tend to be of moderate to high complexity. - Performs troubleshooting for moderate to high complex hardware, software and system problems. Acts as subject matter expert for at least one device type. - May be assigned to one or more projects as a project team member. - Responsible for desktop hardware support to the user community for functional area(s) and ensure reliability of the devices. - Responds to incidents, performs diagnosis, executes incident resolution for those requiring medium to high complexity. Utilizes previous experience to reach resolution and will contribute to knowledge management system(s).  Escalates issues when necessary. - Responds to customer requests received via the Service Management application. Fulfills requests of moderate to high complexity. Interacts with the customers in a courteous and professional manner. - Assists in the maintenance of and enters appropriate data into the device asset management system and the knowledge management systems to capture knowledge and work processes. - Responds to assigned issues and troubleshoots problems with desktops, laptops, tablets, mobile carts, printers and peripherals, including purchasing and deployment of new devices. Identifies potential issues that could adversely impact end-user experience and takes corrective action. Participates in low complexity local and enterprise projects. Participates in on-call rotation and provides on-call support. - Performs proactive maintenance on devices. Participates in the “smart hands” program to assist other IT functional areas when needed. - General knowledge of Operational Level Agreements (OLAs) and always works within those metrics. - Day to day interactions with user community and works collaboratively with Business and IT Stakeholders as it relates to Incident Management, Request fulfillment and Problem Management. - Understanding and adherence to policies and procedures. Contributes to new or modified policies. - Provides guidance, training and problem solving assistance to other team members.
Job ID
2020-143120
Department
Information Technology
Facility
CHI National Offices
Shift
Day
Employment Type
Full Time
Location
CO-ENGLEWOOD
Members of the End User Services (EUS) Technical Support team are responsible for on-site and/or remote installation, maintenance, troubleshooting and/or repair of desktop, notebook and mobile PC workstations, printers, and associated peripherals. Responsibilities include responding to incidents and problems, and fulfilling requests. They also understand the business implications of computer hardware and system issues allowing them to appropriately set incident severity levels. They can troubleshoot a wide variety of technical problems and engage parties in other areas of IT to address problems. The EUS team member understands the technical infrastructure and requirements of the hardware in their respective area and how it aligns to enterprise infrastructure standards. They also are responsible for understanding and supporting aspects of the integration of desktop systems with other systems in the enterprise. The EUS team member monitors the performance of desktop hardware and maintains a secure environment. Professionals in this job family understand the Key Performance Indicators (KPIs) that identify the success of the services they provide and continually strive for improvements to operational efficiencies and seek to continually add value to the services delivered to the user community.   - Provides desktop hardware support for the user community. Works on multiple functional systems that tend to be of moderate to high complexity. - Performs troubleshooting for moderate to high complex hardware, software and system problems. Acts as subject matter expert for at least one device type. - May be assigned to one or more projects as a project team member. - Responsible for desktop hardware support to the user community for functional area(s) and ensure reliability of the devices. - Responds to incidents, performs diagnosis, executes incident resolution for those requiring medium to high complexity. Utilizes previous experience to reach resolution and will contribute to knowledge management system(s).  Escalates issues when necessary. - Responds to customer requests received via the Service Management application. Fulfills requests of moderate to high complexity. Interacts with the customers in a courteous and professional manner. - Assists in the maintenance of and enters appropriate data into the device asset management system and the knowledge management systems to capture knowledge and work processes. - Responds to assigned issues and troubleshoots problems with desktops, laptops, tablets, mobile carts, printers and peripherals, including purchasing and deployment of new devices. Identifies potential issues that could adversely impact end-user experience and takes corrective action. Participates in low complexity local and enterprise projects. Participates in on-call rotation and provides on-call support. - Performs proactive maintenance on devices. Participates in the “smart hands” program to assist other IT functional areas when needed. - General knowledge of Operational Level Agreements (OLAs) and always works within those metrics. - Day to day interactions with user community and works collaboratively with Business and IT Stakeholders as it relates to Incident Management, Request fulfillment and Problem Management. - Understanding and adherence to policies and procedures. Contributes to new or modified policies. - Provides guidance, training and problem solving assistance to other team members.
Job ID
2020-143119
Department
Information Technology
Facility
CHI National Offices
Shift
Day
Employment Type
Full Time
Location
CO-ENGLEWOOD
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