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CommonSpirit Health™ is an Equal Opportunity/ Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.

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Healthcare isn’t just for clinicians. Are you eager to use your specialized Biomedical Repair skills to make a difference in healthcare? Then you’re in the right place. Your time at work should be rewarding. That’s what you’ll find when you join our in-house Clinical Engineering team. You’ll find challenging, rewarding work every day alongside people who have as much passion as you.  Join us and together we’ll create healthier communities. Imagine your career at CommonSpirit Health!      Relationships: Who will I work with? As a Biomedical Repair Technician-I, you will join our in-house Clinical Engineering team comprised of multiple levels of Biomed and Field Service Technicians, led by a nation-wide network of Managers, Directors, and VP’s.  You will also partner with some of our nation’s top clinical talent at the local hospital to ensure the best patient care.  And, let’s not forget the most important relationship of all…our patients.   #BMET   Keywords: BMET / Biomedical Equipment Technician / Biomedical / Repair Technician / Biomedical Engineering / Clinical Engineering / Medical Equipment Maintenance / Biomedical Equipment Repair / HTM / Healthcare Technology Management
Job ID
2020-107160
Department
Clinical Engineering
Facility
CHI Health St. Francis
Shift
Day
Employment Type
Full Time
Location
NE-GRAND ISLAND
What you'll do As a Biomedical Repair Technician-II, you will join our in-house Clinical Engineering team comprised of multiple levels of Biomed and Field Service Technicians, led by a nation-wide network of Managers, Directors, and VP’s.  You will also partner with some of our nation’s top clinical talent at the local hospital to ensure the best patient care.  And, let’s not forget the most important relationship of all…our patients.   Why it matters This role matters because you will have a direct impact on patient care and satisfaction by ensuring all hospital medical equipment is functioning perfectly. Providing routine equipment repair, preventative maintenance, and safety testing in our hospitals keeps the equipment functioning optimally so that our clinical and direct patient care teams can provide the best patient care possible.   Key words: BMET / Repair Technician / Clinical Engineering / Biomedical Engineering / Medical Equipment Maintenance / Biomedical Equipment Repair / Biomechanical Maintenance / HTM / Healthcare Technology Management
Job ID
2020-130649
Department
Clinical Engineering
Facility
CHI National Offices
Shift
Day
Employment Type
Full Time
Location
CO-COLORADO SPRINGS
Relationships: Who will I work with? As a Senior Biomedical Repair Technician, you will join our in-house Clinical Engineering team comprised of multiple levels of Biomed and Field Service Technicians, led by a nation-wide network of Managers, Directors, and VP’s. In conjunction with the Account Manager, you will interact daily with hospital department managers, equipment users, administrative staff, and with some of our nation’s top clinical talent at the local hospital to ensure the best patient care.  And, let’s not forget the most important relationship of all…our patients.   #BMET   BMET / Repair Technician / Clinical Engineering / Biomedical Engineering / Medical Equipment Maintenance / Biomedical Equipment Repair / Biomechanical Maintenance / HTM / Healthcare Technology Management
Job ID
2020-119381
Department
Clinical Engineering
Facility
CHI Baylor St. Luke's Medical Center
Shift
Day
Employment Type
Full Time
Location
TX-HOUSTON
Relationships: Who will I work with? As a Senior Biomedical Repair Technician, you will join our in-house Clinical Engineering team comprised of multiple levels of Biomed and Field Service Technicians, led by a nation-wide network of Managers, Directors, and VP’s. In conjunction with the Account Manager, you will interact daily with hospital department managers, equipment users, administrative staff, and with some of our nation’s top clinical talent at the local hospital to ensure the best patient care.  And, let’s not forget the most important relationship of all…our patients.   Impact: Why does this role matter? This role matters because you will have a direct impact on patient care and satisfaction by ensuring all hospital medical equipment is functioning perfectly. You will administer the daily operations of a specific service shop. Providing routine equipment repair, preventative maintenance, and safety testing in our hospitals keeps the equipment functioning optimally so that our clinical and direct patient care teams can provide the best patient care possible.   #BMET BMET / Repair Technician / Clinical Engineering / Biomedical Engineering / Medical Equipment Maintenance / Biomedical Equipment Repair / Biomechanical Maintenance / HTM / Healthcare Technology Management
Job ID
2020-117620
Department
Clinical Engineering
Facility
CommonSpirit Health National Offices
Shift
Day
Employment Type
Full Time
Location
OH-Steubenville
- Contributes to the assessment of the health status of patients - Communicates pertinent patient information to appropriate members of the treatment team with direction of the Charge Nurse - Assist patients/families with light housekeeping duties such as assisting with meals or changing bed linens - Reports any changes in a patient's condition to the Charge Nurse - Must have ability to work effectively and collaboratively in a diverse and multi-cultural environment.
Job ID
2020-124604
Department
Burn ICU
Facility
CHI Health St. Elizabeth
Shift
Day
Employment Type
Full Time
Location
NE-LINCOLN
What you’ll do: - Contributes to the assessment of the health status of patients - Communicates pertinent patient information to appropriate members of the treatment team with direction of the Charge Nurse - Assist patients/families with light housekeeping duties such as assisting with meals or changing bed linens - Reports any changes in a patient's condition to the Charge Nurse - Must have ability to work effectively and collaboratively in a diverse and multi-cultural environment.
Job ID
2020-114939
Department
Burn ICU
Facility
CHI Health St. Elizabeth
Shift
Varied
Employment Type
Full Time
Location
NE-LINCOLN
Your time at work should be fulfilling. Rewarding. Inspiring. That’s what you’ll find when you join one of our non-profit CHI facilities across the nation. You’ll find challenging, rewarding work every day alongside people who have as much compassion as you. Join us and together we’ll create healthier, stronger communities. Imagine your career at Catholic Health Initiatives!   $5,000 Sign-on bonus Up to $10,000 Education Assistance   Job Responsibilities As a Registered Nurse, you will be responsible for delivering the highest quality patient care according to the specific orders of each patient’s individual physician. This will involve, utilizing your knowledge and skills to educate patients and their families on prevention and healthy habits. Additional responsibilities for this health care role include: - Monitoring patients’ conditions and assessing their needs - Collaborating with physicians and nurses to devise individualized care plans for patients - Administering patients’ medications and providing treatments according to physicians’ orders - Fostering a supportive and compassionate environment to care for patients and their families
Job ID
2020-132516
Department
Burn ICU
Facility
CHI Health St. Elizabeth
Shift
Day
Employment Type
Full Time
Location
NE-LINCOLN
  $5,000 Sign on Bonus Up to $10,000 Education Assistance Available   Your time at work should be fulfilling. Rewarding. Inspiring. That’s what you’ll find when you join one of our non-profit CHI facilities across the nation. You’ll find challenging, rewarding work every day alongside people who have as much compassion as you. Join us and together we’ll create healthier, stronger communities. Imagine your career at Catholic Health Initiatives!   Job Responsibilities As a Registered Nurse, you will be responsible for delivering the highest quality patient care according to the specific orders of each patient’s individual physician. This will involve, utilizing your knowledge and skills to educate patients and their families on prevention and healthy habits. Additional responsibilities for this health care role include: - Monitoring patients’ conditions and assessing their needs - Collaborating with physicians and nurses to devise individualized care plans for patients - Administering patients’ medications and providing treatments according to physicians’ orders - Fostering a supportive and compassionate environment to care for patients and their families
Job ID
2020-124591
Department
Burn ICU
Facility
CHI Health St. Elizabeth
Shift
Varied
Employment Type
Full Time
Location
NE-LINCOLN
  $5,000 Sign-on Bonus Up to $10,000 Education Assistance Available   Your time at work should be fulfilling. Rewarding. Inspiring. That’s what you’ll find when you join one of our non-profit CHI facilities across the nation. You’ll find challenging, rewarding work every day alongside people who have as much compassion as you. Join us and together we’ll create healthier, stronger communities. Imagine your career at Catholic Health Initiatives!   Job Responsibilities As a Registered Nurse, you will be responsible for delivering the highest quality patient care according to the specific orders of each patient’s individual physician. This will involve, utilizing your knowledge and skills to educate patients and their families on prevention and healthy habits. Additional responsibilities for this health care role include: - Monitoring patients’ conditions and assessing their needs - Collaborating with physicians and nurses to devise individualized care plans for patients - Administering patients’ medications and providing treatments according to physicians’ orders - Fostering a supportive and compassionate environment to care for patients and their families
Job ID
2020-123431
Department
Burn ICU
Facility
CHI Health St. Elizabeth
Shift
Varied
Employment Type
Full Time
Location
NE-LINCOLN
$5,000 Sign on Bonus Up to $10,000 Education Assistance Available   Your time at work should be fulfilling. Rewarding. Inspiring. That’s what you’ll find when you join one of our non-profit CHI facilities across the nation. You’ll find challenging, rewarding work every day alongside people who have as much compassion as you. Join us and together we’ll create healthier, stronger communities. Imagine your career at Catholic Health Initiatives!   Job Responsibilities As a Registered Nurse, you will be responsible for delivering the highest quality patient care according to the specific orders of each patient’s individual physician. This will involve, utilizing your knowledge and skills to educate patients and their families on prevention and healthy habits. Additional responsibilities for this health care role include: - Monitoring patients’ conditions and assessing their needs - Collaborating with physicians and nurses to devise individualized care plans for patients - Administering patients’ medications and providing treatments according to physicians’ orders - Fostering a supportive and compassionate environment to care for patients and their families
Job ID
2020-123428
Department
Burn ICU
Facility
CHI Health St. Elizabeth
Shift
Night
Employment Type
Full Time
Location
NE-LINCOLN
- Responsible for the design, implementation, and maintenance of executive level reports. - Take a key role supporting ITDESC and BOST Tech Committees in planning, reviewing and packaging materials, monitoring follow actions, minutes. - Coordinates with metrics team for board level reporting of performance to goals. - Compiles board report draft for senior leadership content completion and reviews and edits to completion with Communication Team. - Prepares agendas, maintains topic pipeline and drives to timely submissions of committee materials. - Maintains deliverables and records of committee calendars, communications, and presentations. - Responsible for confidential document management. - Special projects and other activities as signed
Job ID
2020-128906
Department
Information Technology
Facility
CommonSpirit Health National Offices
Shift
Day
Employment Type
Full Time
Location
-Remote Opportunity
The Woodlands Hospital A primary and secondary care hospital serving North Harris and Montgomery counties. Clinical services include cardiovascular services, diagnostic imaging, women’s services (digital mammography and bone density studies), neurosciences, pediatric care (Newborn and Level II nurseries) and surgery, pathology and pulmonary services, and sleep disorders. Clinical affiliations include The University of Texas MD Anderson Cancer Center’s Radiation Treatment Center, and Texas Children’s Hospital.   Position Summary: Responsible for marketing, program development, physician relations and management of both internal and external activities.  The specialist supports that effort through analysis and assessment of market opportunities, development of specific market business plan, in coordination with the overall hospital business plan, and the management, implementation and evaluation of activities involved in those plans.   Position Responsibilities: - Perform strategic and business planning and assist in the development and implementation of the hospital business plan - Provide technical expertise in its strategic development, modification, feedback and implementation process and provide support and oversight in each area - Perform, supervise and oversee new business developments, market research projects, feasibility studies, market analyses, data and information system analyses and other relevant business assessment techniques, including overseeing related systems and analyses to support prudent decision-making - Evaluate, analyze, and interpret market demographics, including population, age, gender, race, and projected trends for both physicians and patient population - Evaluate, analyze, and interpret financial margins for existing market facilities’ service line - Evaluate and recommend new program initiatives, working with service line management and managing related implementation, tracking and evaluation processes for business activities - Develop and implement a business plan to drive service-line growth and improve operations in terms of quality and processes - Develop goals and timelines for closing new or enhanced physician referrals Serve as a liaison between physicians and administration with internal constituents (physicians, other departments) and external constituents (referring physicians, alumni, clients, and marketplace) - Participate at all levels of organization with presentations and educational situations wherein marketing needs require that effort - Collaborate independently specific local organization interactions conducive to business and Public Relations development - Originate, plan and coordinate special marketing projects and programs designed to attract referrals Serve as liaison to all audiences (senior executives, physicians, departments) for issues related to marketing and business
Job ID
2020-126910
Department
Sales
Facility
CHI St. Luke's Health - The Woodlands Campus
Shift
Day
Employment Type
Full Time
Location
TX-THE WOODLANDS
Job Summary The Business Solution Analyst is a member within the Innovation and Digital Care Transformation team and is accountable for the analytical project objectives that drive clinical and operational digital transformation, customer experience, and other activities as assigned by the System Director. The BSA IV works as a liaison between key business stakeholders and the Information Technology Digital (ITD) department. BSAs are responsible for working with stakeholders to understand their business needs and working with ITD partners to implement solutions that meet the business needs, goals and objectives. BSAs play a critical role in defining business solutions and place particular emphasis on the following: - Root Cause/Problem Definition - BSAs interface with both the business stakeholders and core IT; they improve communication and lead to defining a clearer understanding of the drivers that created the business problem/opportunity. - Cost Effectiveness - BSAs are internal consultants whose primary responsibility is to drive the organization to the most efficient and cost effective business decisions. - Solution/Protocol - BSAs follow a protocol to elicit and document clear, complete and comprehensive requirements. They evaluate, define, analyze and document business problems collaborating with appropriate partners to lead to the most appropriate business solution. The role is a key contributor in the development of the organization’s innovation and digital transformation strategy and is responsible and accountable for delivering the best-practice approach designed to successfully plan and prepare for all aspects of business solution engagement within the assigned portfolio. Essential Job Responsibilites - Key resource for the Innovation & Digital Care Transformation program encompassing the development of relationships between IT and the organizations multiple customer constituencies including: patients, consumers, providers, clinical staff, administrators, and employees across CommonSpirit Health. - This position is vital to the organizations efficient operation in terms of well- managed systems that will ensure the financial success and ability to cope with the pressures of shrinking revenues, and our market strategy to grow and expand into the future. - Responsible for establishing and maintaining channels of communication between business, IT and other relevant stakeholders. - Responsible to develop project plans which identify key issues, problems, approaches, performance metrics, communication plan, resources required and ensuring deliverables of the ITD Care Anywhere initiatives. - Responsible for the supervision of the project resources required to deliver each task (i.e. key areas could include: Business Analysts, Solution Architects, Design Engineers, CyberSecurity, QACC, etc.) - Responsible for managing all aspects of project from planning, design, development/implementation, testing, training, deployment, customer adoption and operation turnover of the ITD Care Anywhere initiatives. - Tracks assigned budget and resources for each project. Prepares cost estimates and cost recommendations. Monitors expenditures. - Ensure compliance with all policies, financial stewardship by being accountable for the financial integrity around development and maintenance of project budget. ~LI-DH    
Job ID
2020-128943
Department
Digital Strategy
Facility
CommonSpirit Health National Offices
Shift
Day
Employment Type
Full Time
Location
-Remote Opportunity
Job Summary The Business Solution Analyst IV (BSA III) is a member within the Innovation and Digital Care Transformation team and is accountable for the analytical project objectives that drive clinical and operational digital transformation, customer experience, and other activities as assigned by the System Director. The BSA IV works as a liaison between key business stakeholders and the Information Technology Digital (ITD) department. BSAs are responsible for working with stakeholders to understand their business needs and working with ITD partners to implement solutions that meet the business needs, goals and objectives. BSAs play a critical role in defining business solutions and place particular emphasis on the following: - Root Cause/Problem Definition - BSAs interface with both the business stakeholders and core IT; they improve communication and lead to defining a clearer understanding of the drivers that created the business problem/opportunity. - Cost Effectiveness - BSAs are internal consultants whose primary responsibility is to drive the organization to the most efficient and cost effective business decisions. - Solution/Protocol - BSAs follow a protocol to elicit and document clear, complete and comprehensive requirements. They evaluate, define, analyze and document business problems collaborating with appropriate partners to lead to the most appropriate business solution. The role is a key contributor in the development of the organization’s innovation and digital transformation strategy and is responsible and accountable for delivering the best-practice approach designed to successfully plan and prepare for all aspects of business solution engagement within the assigned portfolio. Key Job Responsibilities - Key resource for the Innovation & Digital Care Transformation program encompassing the development of relationships between IT and the organizations multiple customer constituencies including: patients, consumers, providers, clinical staff, administrators, and employees across CommonSpirit Health. - This position is vital to the organizations efficient operation in terms of well- managed systems that will ensure the financial success and ability to cope with the pressures of shrinking revenues, and our market strategy to grow and expand into the future. - Responsible for establishing and maintaining channels of communication between business, IT and other relevant stakeholders.   - Responsible to develop project plans which identify key issues, problems, approaches, performance metrics, communication plan, resources required and ensuring deliverables of the ITD Care Anywhere initiatives. - Responsible for the supervision of the project resources required to deliver each task (i.e. key areas could include: Business Analysts, Solution Architects, Design Engineers, CyberSecurity, QACC, etc.) - Responsible for managing all aspects of project from planning, design, development/implementation, testing, training, deployment, customer adoption and operation turnover of the ITD Care Anywhere initiatives. - Tracks assigned budget and resources for each project. Prepares cost estimates and cost recommendations. Monitors expenditures. - Ensure compliance with all policies, financial stewardship by being accountable for the financial integrity around development and maintenance of project budget.  
Job ID
2020-128542
Department
Information Technology
Facility
CommonSpirit Health National Offices
Shift
Day
Employment Type
Full Time
Location
-Remote Opportunity
Job Summary: The Buyer acts as a purchasing agent for the Dignity Health System, having authority to commit system funds by contract, procures a wide variety of supplies and equipment for multiple acute and non-acute care facilities, using accepted procurement procedures in obtaining best price and quality goods.  The buyer function entails receiving automated purchase requests from departments for processing and ordering of supplies.  Other related responsibilities include resolution of pricing and shipping discrepancy, expediting of orders, identifying substitutions and alternate sourcing for backordered products and customer service. Accountabilities: - Checks purchase requisitions for proper authorization and completeness prior to the acquisition of any requested supplies and equipment - Initiates and maintains purchase orders, utilizing Materials Management software system - Works closely with requesting departments, providing information and assistance in purchasing related matters - Continually seeks to understand and support customer needs, concerns, and priorities - Meets or exceed customer expectations and requirements - Identifies available sources of supply, including alternate products, in the event of back orders - Performance of buying functions with accuracy and competence - Check order status or confirmation before close of business each day, and assure timely delivery and performance - Contacts departments via approved process in the event of a critical product on back order - Returns all calls within one business day - Follows department guidelines and notifies the facility Materials Manager of any variances to the guidelines that may be critical in handling/expediting and processing purchasing orders Identifies suitable purchasing arrangements for products, including contracts, blanket orders, Standing orders and vendor stocking arrangements - Management of Blanket and Standing orders to ensure adherence and appropriate renewal action - Arranges for the procurement of supplies on a pooled basis, rather than department by department Obtain emergency and rush ordered supplies in coordination with the end user departments as required Expedites and follow-ups on orders placed on a regular scheduled basis - Communicate to departments; price, terms, back orders, problems and shipping, as arrangements are made in their behalf - Manages vendor returns and credits - Exercises tact, discretion and diplomacy in establishing and maintaining harmonious relations with end user departments - Advises departments of any changes or restrictions on materials that would prohibit the acquisition - Keeps informed of current departmental practices or changes by regularly attending staff meetings - Participates in continuing education related to profession - Ensures unscheduled absences do not exceed department guidelines - Observes the department dress and grooming standards and consistently wears name badge - Provides proper notification of absence or tardiness within established guidelines - Maximizes the use of all facility resources, including supplies, own time and time of others - Performs duties in an independent manner with little or no need for direct supervision - Seeks guidance from department managers when appropriate - Recognizes and performs duties which need to be performed although not directly assigned and regularly assists others - Seeks methods to improve current practices by identifying problems and proposing viable solutions to supervisor - Additional duties as needed Minimum Qualifications: - Three (3) years of experience in a hospital Materials Management Department or two (2) years of experience as a buyer or a combination of experience and education - High School Diploma with five (5) years purchasing or materials management experience or Associate’s degree with two (2) years purchasing experience - Sound customer service techniques and practices, ability to communicate in a professional and articulate manner with internal and external partners at all levels both verbal and written, remain calm and courteous while handling problems, knowledge of Materials Management operations, Lawson system experience, follow established procedures, proficiency in Word and Excel Preferred Qualifications: - Experience with medical/surgical supplies and equipment in a hospital setting - Experience in a customer service oriented team environment - Bachelor’s degree in Business or related field
Job ID
2020-129451
Department
Purchasing And Stores
Facility
CommonSpirit Health National Offices
Shift
Day
Employment Type
Full Time
Location
AZ-Phoenix
Job Summary: The Buyer acts as a purchasing agent for the Dignity Health System, having authority to commit system funds by contract, procures a wide variety of supplies and equipment for multiple acute and non-acute care facilities, using accepted procurement procedures in obtaining best price and quality goods.  The buyer function entails receiving automated purchase requests from departments for processing and ordering of supplies.  Other related responsibilities include resolution of pricing and shipping discrepancy, expediting of orders, identifying substitutions and alternate sourcing for backordered products and customer service. Accountabilities: - Checks purchase requisitions for proper authorization and completeness prior to the acquisition of any requested supplies and equipment - Initiates and maintains purchase orders, utilizing Materials Management software system - Works closely with requesting departments, providing information and assistance in purchasing related matters - Continually seeks to understand and support customer needs, concerns, and priorities - Meets or exceed customer expectations and requirements - Identifies available sources of supply, including alternate products, in the event of back orders - Performance of buying functions with accuracy and competence - Check order status or confirmation before close of business each day, and assure timely delivery and performance - Contacts departments via approved process in the event of a critical product on back order - Returns all calls within one business day - Follows department guidelines and notifies the facility Materials Manager of any variances to the guidelines that may be critical in handling/expediting and processing purchasing orders Identifies suitable purchasing arrangements for products, including contracts, blanket orders, Standing orders and vendor stocking arrangements - Management of Blanket and Standing orders to ensure adherence and appropriate renewal action - Arranges for the procurement of supplies on a pooled basis, rather than department by department Obtain emergency and rush ordered supplies in coordination with the end user departments as required Expedites and follow-ups on orders placed on a regular scheduled basis - Communicate to departments; price, terms, back orders, problems and shipping, as arrangements are made in their behalf - Manages vendor returns and credits - Exercises tact, discretion and diplomacy in establishing and maintaining harmonious relations with end user departments - Advises departments of any changes or restrictions on materials that would prohibit the acquisition - Keeps informed of current departmental practices or changes by regularly attending staff meetings - Participates in continuing education related to profession - Ensures unscheduled absences do not exceed department guidelines - Observes the department dress and grooming standards and consistently wears name badge - Provides proper notification of absence or tardiness within established guidelines - Maximizes the use of all facility resources, including supplies, own time and time of others - Performs duties in an independent manner with little or no need for direct supervision - Seeks guidance from department managers when appropriate - Recognizes and performs duties which need to be performed although not directly assigned and regularly assists others - Seeks methods to improve current practices by identifying problems and proposing viable solutions to supervisor - Additional duties as needed Minimum Qualifications: - Three (3) years of experience in a hospital Materials Management Department or two (2) years of experience as a buyer or a combination of experience and education - High School Diploma with five (5) years purchasing or materials management experience or Associate’s degree with two (2) years purchasing experience - Sound customer service techniques and practices, ability to communicate in a professional and articulate manner with internal and external partners at all levels both verbal and written, remain calm and courteous while handling problems, knowledge of Materials Management operations, Lawson system experience, follow established procedures, proficiency in Word and Excel Preferred Qualifications: - Experience with medical/surgical supplies and equipment in a hospital setting - Experience in a customer service oriented team environment - Bachelor’s degree in Business or related field
Job ID
2020-123927
Department
Purchasing And Stores
Facility
CommonSpirit Health National Offices
Shift
Day
Employment Type
Full Time
Location
AZ-Phoenix
Job Summary The Call Center Agent role is responsible for responding to inbound telephone calls for our hospital campuses in accordance with established procedures, customer service standards, and department metrics. The duties are accomplished in a Contact Center environment, with an incumbent handling communications linkages for both external and internal callers and for after-hours physician/employee call. Responsibilities also include initiating responses to codes and alarms transmitted from our facilities directly to the Contact Center and providing callers with service information and assistance as requested.   This position requires sound knowledge of telephone etiquette standards and the application of strong customer service skills. It also requires the ability to manage difficult caller situations, respond promptly to caller needs, adapt quickly to changing technology and/or work demands/delays, to meet or exceed department metrics, and follow established protocols/procedures.   Essential Duties - Answers all inbound calls in accordance with established procedures and metrics; operates all assigned FHS Contact Center telecommunications equipment and consistently demonstrates appropriate responses.  - Initiates responses to “codes” and alarms transmitted from FHS facilities by applying working knowledge of the “code” and alarm protocols; takes appropriate action(s) to respond within established metrics. - Makes routine updates to databases (e.g. changes to call schedules etc) in accordance with established procedures. - Identifies and reports problems relating to Contact Center equipment, including malfunctions, hardware issues, and software issues, to the appropriate party. - Maintains the confidentiality of patient, visitor, physician, staff information. - Performs related duties as required.
Job ID
2020-126703
Department
Telecommunications
Facility
CHI Franciscan Medical Group
Shift
Evening
Employment Type
Part Time
Location
WA-TACOMA
Job Summary: The Call Center Agent role is responsible for responding to inbound telephone calls for our hospital campuses in accordance with established procedures, customer service standards, and department metrics. The duties are accomplished in a Contact Center environment, with an incumbent handling communications linkages for both external and internal callers and for after-hours physician/employee call. Work also includes initiating responses to codes and alarms transmitted from our facilities directly to the Contact Center and providing callers with service information and assistance as requested. This position requires sound knowledge of telephone etiquette standards and the application of strong customer service skills. It also requires the ability to manage difficult caller situations, respond promptly to caller needs, adapt quickly to changing technology and/or work demands/delays, to meet or exceed department metrics, and follow established protocols/procedures.   Essential Duties: - Answers all inbound calls in accordance with established procedures and metrics; operates all assigned FHS Contact Center telecommunications equipment and consistently demonstrates appropriate responses.  - Initiates responses to “codes” and alarms transmitted from FHS facilities by applying working knowledge of the “code” and alarm protocols; takes appropriate action(s) to respond within established metrics. - Makes routine updates to databases (e.g. changes to call schedules etc) in accordance with established procedures. - Identifies and reports problems relating to Contact Center equipment, including malfunctions, hardware issues, and software issues, to the appropriate party. - Maintains the confidentiality of patient, visitor, physician, staff information. - Cultural Sensitivity and Competence:  Demonstrates proper use of communication tools/materials for effective communication and understands how the culture(s) of patient populations can affect communication, collaboration and the provision of care, treatment and services.  Patient Population Served:  Demonstrates knowledge and proper skills associated with the department’s defined specific populations served. - Performs related duties as required.
Job ID
2020-126701
Department
Telecommunications
Facility
CHI Franciscan Health
Shift
Evening
Employment Type
Part Time
Location
WA-TACOMA
- Ensure that all activities comply with the Healthcare Industry standards and government regulations including necessary accreditations and/or licensures. - Promote patient retention by providing leadership focus on getting the patient to the right service with the right provider at the right time – one call resolution. - Recommends and contributes to the development of the Call Center’s services to fulfill patient needs and create a competitive advantage.  - Leads employee huddles and meetings for employee development, information sharing and problem resolution.  Create a sense of ownership with the employees for staff retention - Manages performance including but not limited to: setting goals, clarifying expectations, quality assurance, recognizing performance, developing skills and addressing performance issues related to Telehealth nursing, work force management, service levels and Call Center’s commitments. - Create work plans to support company’s changes and execute on those plans - Set standards and guidelines for interaction with patients/clinics to ensure that evidence based protocols are followed and documented.    - May research root cause of complaints and ensure that feedback and corrective action is provided to all concerned. - Monitor and execute on service levels, call volumes and disposition activities to ensure appropriate staffing and quality standards are met or exceeded.  - Ensure staff is current in competencies, assessments, certification and other continuous training and education. - Perform back- up phone coverage. - Participates in hiring, training and evaluating staff.  Motivates/coaches.  - Other functions as may be assigned    
Job ID
2020-125958
Department
Call Center
Facility
CHI Health Creighton University - Bergan Mercy
Shift
Day
Employment Type
Full Time
Location
NE-OMAHA
- Ensure that all activities comply with the Healthcare Industry standards and government regulations including necessary accreditations and/or licensures. - Promote patient retention by providing leadership focus on getting the patient to the right service with the right provider at the right time – one call resolution. - Recommends and contributes to the development of the Call Center’s services to fulfill patient needs and create a competitive advantage.  - Leads employee huddles and meetings for employee development, information sharing and problem resolution.  Create a sense of ownership with the employees for staff retention - Manages performance including but not limited to: setting goals, clarifying expectations, quality assurance, recognizing performance, developing skills and addressing performance issues related to Telehealth nursing, work force management, service levels and Call Center’s commitments. - Create work plans to support company’s changes and execute on those plans - Set standards and guidelines for interaction with patients/clinics to ensure that evidence based protocols are followed and documented.    - May research root cause of complaints and ensure that feedback and corrective action is provided to all concerned. - Monitor and execute on service levels, call volumes and disposition activities to ensure appropriate staffing and quality standards are met or exceeded.  - Ensure staff is current in competencies, assessments, certification and other continuous training and education. - Perform back- up phone coverage. - Participates in hiring, training and evaluating staff.  Motivates/coaches.  - Other functions as may be assigned      
Job ID
2020-123138
Department
Call Center
Facility
CHI Health Creighton University - Bergan Mercy
Shift
Day
Employment Type
Full Time
Location
NE-OMAHA
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