Job Listings

As a Registered Nurse, you will be responsible for delivering the highest quality patient care according to the specific orders of each patient’s individual physician. This will involve, utilizing your knowledge and skills to educate patients and their families on prevention and healthy habits. Additional responsibilities for this health care role include: - Monitoring patients’ conditions and assessing their needs - Collaborating with physicians and nurses to devise individualized care plans for patients - Administering patients’ medications and providing treatments according to physicians’ orders - Fostering a supportive and compassionate environment to care for patients and their families

1. Utilizes the nursing process to ensure appropriate patient care is provided in a cost effective, quality driven, and patient focused manner. Collects pertinent social, psychological, developmental and spiritual data from the patient, significant others and other health care team members. 2. Performs as ongoing assessment, formulates nursing diagnosis and goals, plans appropriate interventions, and evaluates the outcome of the interventions. 3. Consistently documents in the patient and unit records according to written health system standards of care in order to meet legal and quality patient care requirements. 4. Provides appropriate teaching and information to patients and families including information on: a. Pain Management b. Nutrition c. Skin Integrity d. Fall prevention e.. Diabetes f. Disease Processing. Smoking Cessation h. Discharge instructions 5. Demonstrates commitment to the goals and values of the patient, Hospital, community and nursing profession through cost containment measures, maintaining confidentiality, appropriate ethical decision –making, and ensuring patient safety. 6. Uses interventions substantiated by research as appropriate in the patient population, Participates in research activities, identifies opportunities for research, and collaborates with the Outcomes managers and department. 7. Participates in quality of care activities, evaluates the quality and the effectiveness of nursing practice. Assists in collecting quality data, analyzes the data, and formulates action plans to improve quality care.

  Responsible for the delivery of excellence in patient care through assessing, formulating nursing diagnoses and establishing goals, planning and implementing intervention and evaluating patient care practice as defined by the Board of Nurse Examiners for the State of Texas. Responsible for the outcomes. With the staff nurse's professional practice he/she responsible for participating in and maintaining quality, cost effectiveness and guest relations. Provide patient care in compliance with hospital policies and procedures and the standards professional nursing  

  Responsible for the delivery of excellence in patient care through assessing, formulating nursing diagnoses and establishing goals, planning and implementing intervention and evaluating patient care practice as defined by the Board of Nurse Examiners for the State of Texas. Responsible for the outcomes. With the staff nurse's professional practice he/she responsible for participating in and maintaining quality, cost effectiveness and guest relations. Provide patient care in compliance with hospital policies and procedures and the standards professional nursing

  Responsible for the delivery of excellence in patient care through assessing, formulating nursing diagnoses and establishing goals, planning and implementing intervention and evaluating patient care practice as defined by the Board of Nurse Examiners for the State of Texas. Responsible for the outcomes. With the staff nurse's professional practice he/she responsible for participating in and maintaining quality, cost effectiveness and guest relations. Provide patient care in compliance with hospital policies and procedures and the standards professional nursing    

Human Resources Management - Functions as a clinical and leadership mentor and coach to new and existing staff - Assists with preparation and oversight of unit schedules. - Works with department management to balance schedules - Oversees and adapts the daily staffing plan to meet the department’s needs - Establishes patient assignments for team of employees. - Participates in peer interviewing process in the selection of unit staff. - Provides input and feedback to the nurse manager/department leadership in regards to team performance Fiscal Management - Assists in development and achievement of departmental budgets and goals through day-to-day efforts regarding adherence to department staffing plan and productivity goals. - Remains aware of and guides effective management of materials and supplies, and works to minimize waste. Leadership - Communicates the shared vision, mission and values of  the department, SVI, and CHI. - Facilitates  and enhances the flow of information throughout the department (from department leadership to staff and amongst staff) through various means of communication - Communicates clearly what is expected of others and addresses and documents issues in an objective and supportive manner - Participates in and actively supports Unit Council decisions - Supports an atmosphere that encourages high performance, teamwork and continual improvement of staff in order to provide safe and efficient patient care as evidenced by established benchmarks - Maintains ongoing awareness of and helps to ensure department compliance with regulatory, EOC (environment of care) standards. Ensures adherence to policies and patient rights for research protocols. Clinical Competence - Demonstrates flexibility between leadership and clinical demands based on department/clinical needs. - Participates in educational programs to enhance leadership and/or clinical expertise. - Serves as a clinical resource in area of specialty. - Role models clinical and professional excellence

Working in critical care as an ICU RN certainly offers a variety of clinical challenges to nurses who choose this clinical area. Your patients are critically ill or unstable. You will assist units by assuming care of patient while traveling from units to testing(MRI, CT, IR).  You wear many hats daily from patient advocate to family advisor and, in some cases, even friend. We understand that. If you are ready to start a career with an established team in an organization that understands the importance of your life’s calling, it’s time to connect with Baylor St Luke’s!   - Assume care of patient while traveling from the unit to testing - Patience and focus to constantly monitor high acuity patients - Proven ability to think and react quickly in critical situations - Medication administration - Passion for excellence in delivering quality care

As a Registered Nurse, you will be responsible for delivering the highest quality patient care according to the specific orders of each patient’s individual physician. This will involve, utilizing your knowledge and skills to educate patients and their families on prevention and healthy habits. Additional responsibilities for this health care role include: - Monitoring patients’ conditions and assessing their needs - Collaborating with physicians and nurses to devise individualized care plans for patients - Administering patients’ medications and providing treatments according to physicians’ orders - Fostering a supportive and compassionate environment to care for patients and their families

As a Registered Nurse, you will be responsible for delivering the highest quality patient care according to the specific orders of each patient’s individual physician. This will involve, utilizing your knowledge and skills to educate patients and their families on prevention and healthy habits. Additional responsibilities for this health care role include: - Monitoring patients’ conditions and assessing their needs - Collaborating with physicians and nurses to devise individualized care plans for patients - Administering patients’ medications and providing treatments according to physicians’ orders - Fostering a supportive and compassionate environment to care for patients and their families

Job Summary: This job is responsible for the coordination, supervision and evaluation of all daily operations for the assigned Franciscan Health System (FHS) hospital campus in accordance with established business objectives and applicable accreditation/regulatory requirements. An incumbent oversees all diagnostic imaging activities to make sure they are conducted in a cost-effective and efficient manner, meet customer needs and are compliant with professional standards, internal policies/procedures and applicable regulatory requirements.   Work includes: 1) supervising assigned staff (e.g. hiring, training, scheduling and evaluating) engaged in imaging activities in accordance with established operating standards; 2) serving as conduit/liaison with various internal departments in coordinating and troubleshooting various business-related issues; 3) problem-solving, troubleshooting and appropriate escalation of issues to higher-level management; 4) implementing solutions to resolve issues and/or errors; and 5) identifying opportunities to streamline current operations and implementing approved procedural changes. An incumbent may perform some patient care activities within scope of licensure on an incidental basis as needed.   Work is performed in accordance with established standards/guidelines and requires knowledge of applicable regulatory requirements sufficient to ensure compliant operations and to exercise judgment and critical thinking in addressing operational and/or regulatory issues. Also requires expertise in supervising and evaluating the work of support staff. An incumbent works with higher level management on major operational or business decisions prior to implementation. Essential Duties: Operations: - Supervises daily operations of the assigned hospital to facilitate the safe and appropriate delivery of diagnostic and/or therapeutic patient care, facilitate achievement of clinical core measurement scores and to ensure that all activities are conducted in a timely and cost-effective manner and in compliance with organizational values, professional standards, internal policies/standards/procedures and/or applicable legal/regulatory requirements; oversees the resolution of daily clinical, administrative and operational issues, and monitors/troubleshoots service recovery and other escalated concerns, resolving within defined scope of responsibility; implements and enforces quality control/quality assurance and productivity standards; ensures that applicable standards, systems and procedures are understood and followed; monitors and audits related documentation to ensure conformance with established standards relating to timeliness, and accuracy; prepares periodic productivity reports and program updates for review of higher-level authority. articipates in the development of, and implements new clinical systems/programs to enhance existing services and raise the standard of care for the patient population served; produces and presents reports on key performance indicators and other significant benchmarking metrics. Staff Supervision and Development: - Schedules, supervises and evaluates the work of assigned staff in accordance with established procedures; assists in identifying adequate staffing levels for appropriate coverage to meet budgetary and operational objectives; ensures that staff are qualified and properly trained to perform assigned job duties; interviews job candidates and makes employment and other personnel decisions in accordance with established guidelines; orients employees and holds regular staff meetings to keep employees appraised of all matters relevant to successful job performance; approves timecards; communicates performance standards, assesses clinical competency and evaluates employee performance; counsels employees, providing constructive feed back and recognizing results achieved; participates in performance management activities and resolves technical issues referred by subordinates as beyond their scope of authority. Monitors Compliance: - Interprets, and monitors compliance with, applicable internal/external legal and regulatory agreements, standards and requirements; keeps abreast of changing regulatory requirements/regulations, professional standards and competitive industry practices impacting assigned functions, as well as organizational initiatives/changes with potential to impact current operations; monitors impact on existing activities and identifies/implements effective response/solution while maintaining acceptable service levels and work quality. Performance/Quality Improvement: - Monitors, on a continuous basis, services, patient outcomes, quality control, family/patient satisfaction, staffing needs and operational effectiveness to facilitate optimal care delivery; identifies trends/opportunities and provides recommendations to Director/Manager for new quality/performance improvement initiatives; implements new processes and ensures that performance improvement activities are conducted in a timely and effective manner; ensures that staff receive the necessary on-site training and consultation to enhance their understanding of quality/performance improvement initiatives. Budget: - Participates in annual budget planning and administration relative to assigned responsibilities; monitors work schedules to control overtime and/or premium pay; monitors/approves expenditures within defined scope of responsibility; explains variances and addresses in a timely manner; informs Director/Manager of all issues with potential for budgetary impact. Business Planning/Marketing: - Participates in business planning activities, including the development/implementation of clinical area/work unit objectives/projects to address current and future needs to support achievement of business objectives. - May participate in established marketing activities to increase referral base and expand market share for the clinical area/work unit; may meet with physicians or other referral resources to explain and promote FHS culture, goals, resources and services; may participate in community awareness activities to promote clinical programs and services. Other Essential Duties: - May occasionally perform direct patient care within scope of licensure as needed.

Position Summary Performs a variety of routine tasks to support the delivery of safe, effective, cost-efficient patient care as delegated by the RN. They provide assistance in transporting, transferring and lifting. They perform cleaning functions in patient care unit as delegated, and perform selected diagnostic tests.   Position Responsibilities: - Provides direct patient care as delegated by RN staff - Monitors and records vital signs - Assists in providing personal hygiene and physical care needs - Accurately measures, records, and reports intake and output - Obtains and records daily weight - Performs blood glucose testing using blood glucose meter - Reports changes in patient’s status promptly to RN - Performs as patient care companion when needed - Assists in the admission, transfer and discharge process - Performs unit housekeeping needs. - Acts as a runner/transporter - Acts as receptionist for unit; has limited use of the hospital information systems according to hospital policy dependent on the need of unit - Checks and documents refrigerator temperatures as delegated, reporting variances to appropriate personnel - Updates assigned bed status - Answers call lights and telephone - Keeps patient environment clean, Performs comfort rounds, keeps hallways clear of obstruction, reports safety issues and broken equipment appropriately, and adheres to patient safety precautions - Communicates with patient’s family, physicians, and unit personnel and peers in an accurate, courteous, and professional manner    

POSITION SUMMARY Responsible for the delivery of excellence in patient care through assessing, formulating nursing diagnoses and establishing goals, planning and implementing intervention and evaluating patient care outcomes. With the staff nurse's professional practice he/she Responsible for participating in and maintaining quality, cost effectiveness and guest relations.   Provide patient care in compliance with hospital policies and procedures and the standards of professional nursing practice as defined by the Board of Nurse Examiners for the State of Texas.   POSITION RESPONSIBILITIES 1. Assessment:  Does admission and ongoing assessment of patient’s condition.  Provides nursing care to meet the patient’s physical, psychological and spiritual needs.  Notifies doctor of changes in assessment that require attention.  2. Planning:  Designs, directs, evaluates, and documents the plan of care, patient/family teaching and the transition of care plan to include a safe appropriate level of care discharge.  Works with other clinical disciplines to meet specialized patient care and discharge needs.  Formulates a plan of care and daily goals that takes into consideration the individualized needs of the patient. 3. Implementation: Prepares patients physically, psychologically, and spiritually for treatments, surgeries and diagnostic studies to help reduce patient anxiety. Knows patients' conditions and reports significant changes to Charge Nurse/Team Leader, and/or physician. Implements patient safety initiative and protocols including medication safety practices, physician orders, consult notifications. 4. Evaluation: Reassesses patients at appropriate intervals following interventions. Notifies physician as necessary to modify interventions. Adjusts nursing care to meet patient's emerging and changing needs. 5. Report Skills: Gives and receives report using Bedside Shift Report including family participation. Provides an accurate and comprehensive report to the oncoming shift to help establish continuity of patient care. Receives report from off-going shift and delegates tasks as needed to provide continuity of care according to coworker's experience, abilities and the patient's acuity. 6. Environment & Patient Safety: Maintains patient and work environment to maximize safe working space.  Promptly removes all used and soiled equipment, linen, etc. to appropriate location. Incorporates national and organizational goals to improve quality, patient safety and satisfaction. Reports all patient safety and hazard concerns immediately. 7. Supplies: Maintains accurate documentation of charges and supplies used to provide patient care through cost containment measures. 8. Time Management:  Clocks in and out appropriately according to policy to ensure work is stated and completed on time.  Obtains Director/designees/House Supervisor approval before working overtime, including incremental overtime. 9. Documentation:  Consistently documents in the patient and unit records according to written health system standards of care in order to meet legal and quality patient care requirements. 10. License and Competency: Maintains RN license to practice in the State of Texas including multi-state licensure requirements. Takes responsibility for meeting competency requirements. Assists with the orientation of new employees and floated staff as requested and assigned. 11. Professional Responsibility:  Maintains all professional licenses, certifications, and annual competencies prior to deadline.  Attends mandatory in-services, workshops, town halls, and 75% of all unit meetings per year.   Stays up-to-date on communication, including emails and current journals to keep abreast of new developments in the medical and nursing fields.  12. Patient Care:  Notifies and escalates concerns to appropriate providers of life-threatening changes and notes physician response. Effectively applies the nursing process within the framework of the organization’s professional model of care, using the nursing process to meet the clinical, psychosocial and spiritual needs of the patient and family following the Catholic Ethical and Religious Directives (ERD). 13. Patient Experience:  Creates a caring and compassionate patient focused experience by building healing relationships with patients, families, and colleagues. Performs hourly rounding and bedside shift report, updating the patient communication board and providing service recovery as needed.

      Your time at work should be fulfilling. Rewarding. Inspiring. That’s what you’ll find when you join one of our non-profit CHI facilities across the nation. You’ll find challenging, rewarding work every day alongside people who have as much compassion as you. Join us and together we’ll create healthier, stronger communities. Imagine your career at Catholic Health Initiatives!     The incumbent reports directly to the Manager - Outpatient Clinics.  In addition, the incumbent works collaboratively with all staff in Behavioral Services, as well as other departments within the system and external customers. The incumbent will provide mental health clinical services including evaluations, treatment planning, therapeutic interventions and discharge planning for CHI Health Psychiatric Associates patients. The Independent Mental Health Therapist will provide expertise and leadership in the development of clinical functions within the mental health treatment setting.   FUNCTIONAL ACCOUNTABILITIES:   - Evaluates and assesses the bio-psycho-social needs of patients. - Assists in determining the most appropriate level of care for the patient, and makes appropriate referrals when indicated. - Develops comprehensive treatment plans in accordance with policy and procedures. - Provides supervision to clinical staff as needed. - Assists in maintaining currency of patient demographics and insurance information as necessary. - Completes assessment documentation within 24 hours of assessment. - Documentation reflects progress toward goals as established in the treatment plan. - Actively participates in clinical and peer supervision to ensure quality of care and professional performance standards. - Utilize expertise to assist in the development and implementation of policy and procedures and identifies opportunities for staff development.  

  The incumbent reports directly to the Manager - Outpatient Clinics.  In addition, the incumbent works collaboratively with all staff in Behavioral Services, as well as other departments within the system and external customers. The incumbent will provide mental health clinical services including evaluations, treatment planning, therapeutic interventions and discharge planning for CHI Health Psychiatric Associates patients. The Independent Mental Health Therapist will provide expertise and leadership in the development of clinical functions within the mental health treatment setting.   FUNCTIONAL ACCOUNTABILITIES:   - Evaluates and assesses the bio-psycho-social needs of patients. - Assists in determining the most appropriate level of care for the patient, and makes appropriate referrals when indicated. - Develops comprehensive treatment plans in accordance with policy and procedures. - Provides supervision to clinical staff as needed. - Assists in maintaining currency of patient demographics and insurance information as necessary. - Completes assessment documentation within 24 hours of assessment. - Documentation reflects progress toward goals as established in the treatment plan. - Actively participates in clinical and peer supervision to ensure quality of care and professional performance standards. - Utilize expertise to assist in the development and implementation of policy and procedures and identifies opportunities for staff development.

Essential Key Job Responsibilities - Follow the nursing process which includes: assess, plan, implement, and evaluate. The nursing process is an ongoing process that can end at any stage.  - Assessment - Demonstrates a systematic,  dynamic way to collect and analyze the following healthcare consumer data including: psychological, physiological, sociocultural, spiritual, economic and lifestyle factors - Plan – Sets measurable and achievable short and long term goals according to standards of care based on the assessment by the nurse in collaboration with the healthcare consumer and multidisciplinary team. - Implement – Implements and/or modifies the plan of care using assessment data, clinical reasoning based upon standards of care and evidence based practice. This includes care coordination, education and discharge planning. The nurse is accountable for the care directly, indirectly or through delegation.  Professional and legal standards for delegation must be followed.    - Evaluate – Uses a systematic ongoing process to evaluate progress towards identified healthcare consumer goals. Revision of plan of care when needed involving the healthcare consumer and the multidisciplinary team. - Documents all phases of the nursing process in the healthcare consumer’s record. - Demonstrates personal and professional responsibility for ongoing development, practice, and education. Maintains a safe work environment.  Fosters a collaborative environment in support of the nursing profession.

As an Infection Preventionist with CHI you will utilize knowledge of infection control and epidemiology to insure the clinical management of infection control activities at all health system locations.  Ensures compliance with established standards for infection control and Maintains IC regulatory compliance. Responsible for the evaluation of hospitalized patients for the presence of nosocomial, communicable, and reportable infectious diseases and the investigation and resolution of possible outbreaks. In addition, the position Manages performance improvement activities directed toward the achievement of hospital goals.  We offer the following benefits to support you and your family: • Health/Dental/Vision Insurance • Free Premium Membership to Care.com with preloaded credits for children and dependent adults • Care for Caregivers: Resilience Through Adversity is a series of sessions designed to help caregivers build their resilience and advance their mental well-being during these difficult times • Flexible spending accounts • Voluntary Protection: Group Accident, Critical Illness, and Identity Theft • Employee Assistance Program (EAP) for you and your family • Paid Time Off (PTO) • Tuition Assistance for career growth and development • Matching Retirement Programs • Wellness Programs   Additional benefits we offer to support our caregivers (in effect until June 30, 2021): • PTO/Vacation maximum accrual waived for employees who are providing direct patient care and may not be able to take time off because of the COVID-19 crisis. • Coverage of health care benefit premiums for eligible employees whose income drops below 90% of their pay (based on their FTE) and PTO/Vacation bank drops below 60 hours. • Paid administrative leave support for employees who experience a work-related exposure to COVID-19. • Access to EIB/Sick bank(s) and/or employer-paid short-term disability benefits due to non-work-related COVID-19 exposure. • Rapid assistance with unemployment compensation administrative support where needed. infection prevention, quality,epidemiolgy#missioncritical

Key Functions - Designs, develops, tests, documents, and implements software code - Uses problem-solving and analytical skills to design, implement, upgrade and support complex application systems - Develops, maintains and customizes groupware environment structures Responsibilities - Configures application instances based on user and vendor requirements - Performs application coding and building customized structures in groupware environment - Tests applications, application interfaces and reporting - Works independently with users to help them understand application functionality, enhancements and processes - Applies application coding updates and revisions - Tests applications in QA environments before deployment in production - Creates and maintains documentation for applications and enhancements - Supports standardization of documentation and processes within ITS - Provides Level 2 and 3 support. - Manages all but the most complex change management requests - Collaborates in team environments and independently with vendors, business partners and IT teams on projects, support, application development and standardization - Serves as a technical resource for application users and business partners for requirement and specification creation - Collaborates with business and facility leadership on development of application standardization - Collaborates with key vendors to understand future application product plans - Provides input on defining application architecture - Additional tasks/responsibilities as defined. - May require some on-call coverage responsibilities. Benefits Include: Benefits include Medical, Dental, Vision, Paid Time Off, Holidays, Retirement Program, Disability Plans, Tuition Reimbursement, Adoption Assistance, Employee Assistance Program (EAP), Discount Programs, Life Insurance Plans, Worker Compensation, Dress for Your Day Policy, Voluntary Benefits.   Compensation Range: $32.08 to $41.70, hourly rates, annualized.

Provides technical assistance, support and guidance to users on usage of the electronic health record (EHR) system in accordance with established internal protocols and guidelines. Work focuses primarily on ensuring that assigned work sites (e.g. hospitals, clinics etc.), existing and newly-acquired, have the knowledge and understanding necessary to fully utilize system functionality to meet patient care standards and operational needs. Work includes: 1) providing direct support for providers and clinicians across the continuum of care and assisting with optimization adoption;  2) soliciting feedback, providing additional support/training and explaining/monitoring related workflow changes as necessary;  3) troubleshooting user issues and escalating more complex problems to higher-level authority in accordance with established protocols; and  4) following up regularly with department management to ensure identified issues have been resolved.   Work also includes identifying areas/issues (e.g. safety/quality of care) with potential to impact organizational conformity with community standards of care for referral to the Informatics team. Incumbents have daily contact with providers/employees with varying levels of computer sophistication. In responding to the need for support, an incumbent must listen carefully to the user, ask pertinent questions to diagnose the nature of the problem, and determine the best approach to resolve the problem. Considerable tact is required for interacting with contacts who may be experiencing frustration with use of the system.   Incumbents are responsible for maintaining current knowledge of the overall functionality of, and current workflow processes/procedures relating to EHR systems and related operations sufficient to explain significant aspects and available capabilities to users, assist user in navigating the system and to articulate common challenges and lessons learned on practical ways to overcome them. Work requires strong customer service, communication, problem-solving and troubleshooting skills, as well as the ability to keep abreast of new system technologies/applications and changing organizational needs, objectives and priorities. Work requires regular travel to assigned work sites and an incumbent will be required to take call on a rotating basis.   POSITION RESPONSIBILITIES - Rounds regularly on assigned work sites to answer questions, provide additional training, identify issues/concerns and facilitate continued integration of automated systems; resolve issues within defined scope of responsibility and in accordance with established procedures. Serves as initial point of contact for end users when issues arise; troubleshoots workflow/process issues and common equipment issues and triages technical issues in accordance with established procedures.   3. Gathers specific information on workflows and assists with workflow development and modification; identifies issues that will need to be reviewed by the Informatics team in order to facility conformity with community standards of care. 4. Provides on-site supplemental training to providers and staff as necessary; identifies issues for referral to the Informatics and/or Training team.    5. Participates in the development and implementation of targeted support plans for struggling providers and staff; may shadow user(s) to gain a better understanding of the challenges from the user perspective.   6. Provides support to sustain and promote implementation of organizational change management (OCM) adoption tools and methodologies; provides support for acquisitions and new hires. 7. Maintains a physical presence in the unit/clinic during periods of go-live/stabilization to support staff on workflow and new processes; assists with optimization adoption efforts. 8. Works closely with the Enterprise Adoption Team, participating in the review and assessment of adoption risks/successes and in the deployment of mitigation efforts in sync with national efforts. 9. Masters all competencies and models all service standards for EHR training modules; maintains ongoing relationships with credentialed trainers to keep abreast of current on training tools, changes, alerts and tips.     10. Works closely with operations to participate in on-boarding planning for individuals and acquisitions; attends related planning meetings. 11. Brings concerns to clinic/inpatient managers or appropriate informatics department management, serving as a resource for interventions related to emergent/ongoing issues and supports an environment of proactive service recovery.  12. Collects feedback on issues/problems related to the clinic/hospital charting/documenting, ordering and or referral process. 13. Follows up regularly to ensure identified issues have been resolved. 14. Attends routine meetings/forums convened to provide additional information, discuss issues/concerns and develop address related issues and create a forum to update and interact with broad groups of managers 15. Assists with policy/procedure manual updates and revisions in MS Word, training materials using PowerPoint, process flow documents using Visio, and tracking sheets in MS Excel. 16. Participates in regularly scheduled meetings to represent assigned work unit(s) and to gather/provide feedback relating to Epic, discuss user needs and future optimization, determine priorities, address changes to workflow or current functionality and other topics of similar significance.   17. Attends meetings to discuss user needs and how best to meet them within current Epic functionality or to explore whether future optimization is warranted. 18. Provides ”Go Live” support, responsible for planning, developing and running all clinical workflow dress rehearsal’s (WDR’s) for new or acquired clinic go-live. 19. Participates in Go-Lives, community connect and EPIC Care Link support; maintains constant contact with application teams to assure up-to-date knowledge required for readiness to provide effective support as needed, including capturing patient data/documentation, routing orders/referrals/messages, closing-out patient encounters and related actions.   20. Documents and interprets common themes of end users’ EPIC support needs during support assignments to be used to address/solve common concerns, determine additional support and confirm the support given is appropriate to facilitate the adoption of the workflow to provide effective patient care.  21. Assists with issues/questions at defined support assignments and identifies correct path of escalation when needed; identifies break-fix issues versus issues to bring to analyst(s).  22. Provides guidance to providers/managers in understanding reports/metrics and KPIs (Key Performance Indicators). 23. Describes the metrics, KPIs, and MUs being monitored to clarify how they relate to workflow and can be used to uncover the reasons/causes for problematic results.  24. Assists providers/managers to customize reports/dashboards as needed. 25. Performs related duties as required.

Job Summary:   This position is responsible for providing support in regard to the EPIC Schedulable Enterprise Resource (SER) process, including coordinating the receipt of relevant information necessary for table maintenance and facilitating appropriate assignment of provider resources/access to enable the scheduling, referring, documenting, ordering and provision of patient care. The work includes providing assistance in onboarding new EPIC providers and handling hyperspace requests, provider portal requests (new and updates), moves and changes, password resets, “provider not in system” work queue, referral work queue, Workday contract extensions, etc. In addition, an incumbent serves in a system support trainer role to be on-site to answer EPIC questions in the clinical support e-mail and make training presentations to varied audiences, including FMG manager meetings, provider meetings and the FMG CSS meetings.   The role requires significant understanding of applicable business rules and what needs to be communicated to the EPIC SER team for every resource change to ensure there is no negative impact to patient and revenue generation resulting from delays in processing SER table updates. Work requires maintaining current and future knowledge of overall EPIC functionality sufficient to provide comprehensive user support/training, identify root causes/troubleshoot issues, avoid missteps and recommend/coordinate effective solutions. Work also requires strong customer service skills and the ability to establish and maintain proactive communications with EPIC end users and other business stakeholders. The duties also include: 1) serving as point-of-contact for EPIC-related questions/issues (via EC Link access) and collaborating with stakeholders to identify/document EPIC-related issues/needs/requirements; 2) maintaining in-depth knowledge of current and future EPIC functionality; 3) researching, troubleshooting, escalating and/or resolving issues in accordance with established protocols; 4) developing and presenting EPIC-related training tools, including webinars, power point slideshows and related materials; and 5) coordinating/delivering system-focused re-training after implementation of application modifications/upgrades and/or new workflows/processes or in response to identified system-critical issues. This job requires successful completion of the EPIC credentialing process which includes a 5 – 7 week training program on the application(s), to include “teach back” methodology, successful completion of a teaching presentation before a panel, and successful completion of a Credentialing exam.   ESSENTIAL JOB FUNCTIONS: - Works, in collaboration with various functions (e.g. medical staff, system support, physician employment/onboarding, HR, physician relations, etc.) to facilitate the sustained integrity of Epic Schedulable Resource (SER) so end users have appropriate access to schedule patient care. - Provides resource tools to Epic System Support so end users can understand Epic functionality when changes are made and education/training is needed. - Serves as subject matter expert in monitoring/addressing (within scope of position) clinical support e-mail in-box inquiries and issues. - Serves as central point of contact for community systems requesting EPIC access via EC Link; monitors EC Link in-box and requests appropriate access for community end users based on established criteria.