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Responsible for covering all Patient Services personnel and their job responsibilities.  This includes the following positions:  Switchboard Operator, Front Desk Check In, Physician Scheduler, and Device Desk. Responsible for checking in patients, verify demographic information for nuclear studies.  Responsible for obtaining prior authorization from insurance carriers for nuclear studies. This may require traveling to our satellite clinics to cover staff when necessary.  This position also may include other duties as assigned by Patient Services Supervisor.    ESSENTIAL FUNCTIONS: - Attention to Detail:  Able to accurately perform the assigned work without error.  Expected to understand patient health insurance providers and scheduling protocol for physicians and APNs.   - Multi-tasking:  Able to work through large volume reports, communicate to hospital staff, clinic staff and patients, and assist with answering the phone or helping a patient in the office while maintaining accuracy and complete tasks.  Able to schedule clinic appointments per protocol for different physician and departments. - Reasoning Abilities: Exhibits ability to think through the scheduling process and appropriately schedule hospital and clinic procedures/appointments.   Understands where to direct patient questions when answering the phone and can successfully hand off to other team members when appropriate.  Identifies problems and presents to Supervisor if unable to resolve.  - Teamwork Orientation:  Works cooperatively & collaboratively with others toward the accomplishment of shared goals. - Achieves Results:  Reflects a drive to achieve and outperform.  Accepts responsibility for actions and results. - Learning and Growth: Has a commitment to continuous learning. - Communication:  Practices attentive and active listening and can restate opinions of others; communicates messages in a way that has the desired effect.
Job ID
2021-157606
Department
Cardiology Clinic
Shift
Day
Facility / Process Level : Name
CHI St. Vincent Health
Employment Type
Full Time
Location
AR-NORTH LITTLE ROCK
Expectations: - Support and maintain patient flow to reduce patient wait times during clinic - Efficiently manage time by prioritizing each patients’ needs - Return/ Direct patient phone calls - Record/ verify medical records such as medical histories, medication reconciliations, and vital signs - Coordinate with hospital admissions and laboratory services - Diagnostic Testing: EKGs, Stress Echos, Lab, Nuclear Medicine - Assist clinic RN staff as needed
Job ID
2021-161384
Department
Cardiology Clinic
Shift
Day
Facility / Process Level : Name
CHI St. Vincent Health
Employment Type
Full Time
Location
AR-LITTLE ROCK
Expectations: - Support and maintain patient flow to reduce patient wait times during clinic - Efficiently manage time by prioritizing each patients’ needs - Return/ Direct patient phone calls - Record/ verify medical records such as medical histories, medication reconciliations, and vital signs - Coordinate with hospital admissions and laboratory services - Diagnostic Testing: EKGs, Stress Echos, Lab, Nuclear Medicine - Assist clinic RN staff as needed
Job ID
2021-161364
Department
Cardiology Clinic
Shift
Day
Facility / Process Level : Name
CHI St. Vincent Health
Employment Type
Full Time
Location
AR-NORTH LITTLE ROCK
Working as a RN Coordinator in our Heart Clinic offers a variety of clinical challenges to nurses choosing this clinical area. Your care focuses on the medical, surgical and educational care of patients with advanced heart failure who are potential candidates for mechanical circulatory support. You will guide patients through clinic testing and provide the continuum of care throughout cardiac workups and interact with patients and their family as you advocate with multidisciplinary care teams.
Job ID
2021-161138
Department
Organ Transplant - Heart
Shift
Day
Facility / Process Level : Name
CHI Baylor St. Luke's Medical Center
Employment Type
Full Time
Location
TX-HOUSTON
**Eligible for New Sign-on Bonus!** As a Registered Nurse, you will be responsible for delivering the highest quality patient care according to the specific orders of each patient’s individual physician. This will involve, utilizing your knowledge and skills to educate patients and their families on prevention and healthy habits. Additional responsibilities for this health care role include: - Monitoring patients’ conditions and assessing their needs - Collaborating with physicians and nurses to devise individualized care plans for patients - Administering patients’ medications and providing treatments according to physicians’ orders - Fostering a supportive and compassionate environment to care for patients and their families
Job ID
2020-111488
Department
Cardiac ICU
Shift
Day
Facility / Process Level : Name
CHI Health Creighton University - Bergan Mercy
Employment Type
Part Time
Location
NE-OMAHA
Franciscan Medical Group is looking for a full-time HIM Rep - Records Release candidate for the fast-paced Franciscan Health Information Management team in Tacoma. Strong collaborative team environment. Flexible work schedule and no weekends or major holidays required. Job Summary: Performs release of information (ROI) functions in compliance with established policies, procedures and Federal and State regulations including the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Work includes: 1) reviewing, validating and processing medical information requests from patients, physicians/medical professionals, patient accounts/billingstaff, insurance companies and other third parties, 2) logging/scanning release forms and details of request in the appropriate module of the electronic health record (EHR), 3) copying records/files and carrying out the transfer, 4) producing periodic statistical reports demonstrating compliance with requiredturnaround time and 5) prepare certifications/attestations as imposed by subpoenas and court orders. Essential Duties: - Receives, reviews, validates and processes medical information requests from patients, physicians/medical professionals, insurance companies and other third parties. - Logs/scans release forms and details of request in the appropriate module of the electronic health record (EMR). - Copies records/files and carries out the transfer of medical information. - Produces routine system reports demonstrating compliance with required completion timeframes. - Attends depositions and/or appears in court to prepare certifications/attestations as imposed by subpoenas and court orders. - May appear in court or at depositions as the Record Custodians designee. #MISSIONCRITICAL
Job ID
2021-163185
Department
Health Information Management
Shift
Day
Facility / Process Level : Name
CHI Franciscan Medical Group
Employment Type
Full Time
Location
WA-TACOMA
Provides specialized and routine histologic procedures and tests to aid in the detection, diagnosis and treatment of disease.  Demonstrates knowledge learned through certification. Essential Key Job Responsibilities - Works all benches of histology workflow-registration, embedding, microtomy, distribution - Tissue processors- works with, performs troubleshooting - Maintains accuracy of patient identification on all specimens throughout the histology workflow - Performs histochemical and immunohistochemical staining - Routine maintenance of equipment/reagents - Grossing bench-performs surgical specimen dissection on simple to mildly complex specimens, frozen sections, maintain cryostats - Dictates complete and accurate descriptions using voice recognition technology
Job ID
2021-152047
Department
Pathological Laboratory Svcs
Shift
Day
Facility / Process Level : Name
CHI St. Alexius Bismarck
Employment Type
Full Time
Location
ND-Bismarck
GENERAL SUMMARY: Acts as technical information resource for MercyOne Des Moines Laboratory. Identifies problems that may adversely affect test performance and/or results and uses knowledge, critical thinking skills, and judgment to troubleshoot and resolve them.  May be assigned to assume the duties of a charge technologist. Performs tasks and procedures specific to assigned department with minimal supervision.       ESSENTIAL FUNCTIONS: - Uses educational and technical expertise to troubleshoot issues related to specimen quality, instrument/method performance and analytical interferences to ensure patient results match clinical status. - Assists and supports quality management systems and performance improvement initiatives. - Works independently, organizing work to meet established deadlines and records. - Maintains supply inventories. - Trains new employees and acts as a preceptor for medical laboratory science students. - Operates laboratory information systems, personal computers, and instrument-related computer software. - Provides exceptional customer service to internal and external customers.   Functions specific to West Lakes Lab, Blood Bank, Hematology, Chemistry and Microbiology Sections: - Performs complex laboratory procedures utilized for the diagnosis and treatment of disease as appropriate for patient age to include neonates, infants, children, adolescents, adults, and geriatric adults; recognizes deviation from expected results; analyzes and corrects problems using scientific principles. - Analyzes quality control data, makes judgments concerning the results, and takes appropriate action to maintain test accuracy and precision. - Performs preventive maintenance and basic troubleshooting of instrumentation and equipment. - Performs new instrument or procedure implementation and training. - May be assigned to assume duties of charge technologist in absence of supervisor/manager.   Functions specific to Technical Resolution Section: - Serves as technical resource for tests referred from MercyOne Des Moines Laboratory to other testing facilities.  - Scans or enters send-out testing reports into LIS and maintains standing orders for outreach patients/clients. - Performs billing functions including but not limited to:  entering test charges & credits and proper diagnosis codes when provided by client. - Ensures timely follow-up of customer complaints, issues and need for redraws.  - Documents all contact made with client in client services incident management system. - Rectifies registration errors on outreach patients such as updating/correcting demographic information, updating “bill to” information, and ensuring patient report is issued under correct registration account.  #MissionCritical
Job ID
2020-141705
Department
Laboratory Services
Shift
Day
Facility / Process Level : Name
MercyOne Des Moines Medical Center
Employment Type
Full Time
Location
IA-DES MOINES
GENERAL SUMMARY: Performs highly complex clinical laboratory tests in histocompatibility and flow cytometry that requires a professional level of knowledge to analyze and interpret results.  Performs testing for both living and deceased donor transplantation including human leukocyte antigen (HLA) testing, antibody screening, and flow cytometric crossmatches.  Requires ability to work independently, use of critical thinking, and strong communication skills to ensure vital patient information is accurately shared between transplant teams.  Uses flow cytometry skills to perform antigenic testing on blood, tissue, and body fluids for diagnosis of disease.       ESSENTIAL FUNCTIONS: - Performs immunological work-ups within the required time of current organ preservation methods. - Independently verifies results and reports conclusions directly to physicians. - Performs crossmatches between recipients and donors (live or deceased) identified by the United Network for Organ Sharing (UNOS) and the Iowa Donor Network. Responsible for extent of crossmatching and selection of appropriate sera. - Screens potential recipients for anti-HLA antibody determination. - Records and reviews test results for accuracy. Completes required administrative tasks and gives reports to medical director for review. - Performs flow cytometry analysis for lymphoma/leukemia immunotyping and lymphyocyte subsets/CD4s among other tests. - Participates in competency assessments and proficiency testing. - Performs complex laboratory procedures utilized for the diagnosis and treatment of disease as appropriate for patient age to include neonates, infants, children, adolescents, adults, and geriatric adults; recognizes deviation from expected results; analyzes and corrects problems using scientific principles. - Rotates into call schedules as determined by department. - Analyzes quality control data, makes judgments concerning the results, and takes appropriate action to maintain test accuracy and precision. - Assists and supports quality management systems and performance improvement initiatives. Utilizes LEAN principles/productivity standards. - Performs preventive maintenance and basic troubleshooting of instrumentation and equipment. - Works independently, organizing work to meet established deadlines and records. - Performs new instrument or procedure implementation and training. - Maintains supply inventories. - Trains new employees and acts as a preceptor for medical laboratory science students. - Operates laboratory information systems, personal computers, and instrument-related computer software. #MissionCritical #CHH-LI
Job ID
2020-119483
Department
Laboratory Services
Shift
Day
Facility / Process Level : Name
MercyOne Des Moines Medical Center
Employment Type
Full Time
Location
IA-DES MOINES
Our Histotechnicians play a huge role in supporting the healthcare team members in determining the diagnosis and treatment of diseases. Our patients rely on their skills and expertise in supporting their healthcare needs and we want to add more talent to our already incredible team in our Histology department. If you have a passion for histology, we want to talk to you!   What you will do: - Receives, accessions as required, and prepares tissues and other biological materials using accepted histological techniques; performs proper labeling, fixation, embedding, microtomy, staining, and coverslipping. - Prepares and evaluates stains, reagents, and solutions necessary for slide preparation following established policies and procedures. - Performs quality control, preventative maintenance, and troubleshooting of instruments and stains for optimal performance. - Follows all CAP and regulatory guidelines, demonstrating consistent adherence to national patient safety goals
Job ID
2021-157507
Department
Laboratory Services
Shift
Day
Facility / Process Level : Name
CHI Health Creighton University - Bergan Mercy
Employment Type
Full Time
Location
NE-OMAHA
At CHI Franciscan Health at Home, we're dedicated to making a difference in peoples' lives every day. It's what made you become a nurse in the first place. Join our team and make a difference with us!   We are offering a $2,500 Sign on Bonus!   The Licensed Practical Nurse performs patient care duties based on approved treatment plans. The Licensed Practical Nurse must be able to observe and report abnormal occurrences or changes in patients to the supervisor and document care provided. The Licensed Practical Nurse uses the nursing process to provide quality services to patients in a compassionate, professional, ethical and knowledgeable manner, thereby creating high levels of customer satisfaction and successful outcomes.   - Collaborates and coordinates patient care as a team with the designated RN Case Manager and other disciplines following plan of treatment and patient care plan, focusing on the right care at the right time for the right outcomes. - Performs visits as prescribed in the physician’s plan of treatment and in compliance with federal, state and county guidelines. - Makes skilled observations regarding patient’s physical and mental condition. - Reports changes in patient condition to appropriate personnel and the attending physician. - Provides patient care education to patient and other caregivers. - Participates in case conferences, summary reports, quarterly record review, annual program review and in-services or special case orientations. - Completes and submits all required documentation in an accurate and timely manner.   Why should you join our team? - Sign on Bonus! - Competitive pay with opportunities for bonuses - Referral Bonus - Flexible work schedule - Free CEUs - Mileage Reimbursement - Electronic charting - Paid Vacation, Holidays and Personal Days - Inexpensive Health, Dental, and Vision Insurance with different plans to choose from - Health Savings Account (HSA) and Flexible Spending Account (FSA) - Company paid Short term and Long term disability - Company-paid Life insurance equal to 2x annual salary - 401K Retirement Plan with employer contribution AND employer match!
Job ID
2021-165320
Department
Home Health and Hospice
Shift
Day
Facility / Process Level : Name
CHI Franciscan Health at Home
Employment Type
Full Time
Location
WA-University Place
Leverage technology to help keep you and your family safe!   • Care for patients in their own home in and around your community! • Our remote patient monitoring reinforces your individual case management! • COVID/PPE Best Outcomes, Best Schedule, Best Technology, Easy Documentation, Competitive Pay – Let it work for YOU!   Join our Team Today!     As a PRN Home Health Care RN, you will truly make a difference in the lives of your patients and their families while keeping your own family safe! Your quick thinking and medical training determine the outcome and quality of a patient’s life. You have to be quick, creative, and accurate. Not everyone can do this job, but you can!   Additional Responsibilities: • Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times. • Maintains confidentiality and protects sensitive data at all times. • Adheres to organizational and department specific safety standards and guidelines.
Job ID
2020-120943
Department
Home Health and Hospice
Shift
Day
Facility / Process Level : Name
Dignity Health at Home
Employment Type
Per Diem
Location
AZ-Chandler
Job Summary: Provides effective, efficient and accurate pharmaceutical care to patients to ensure positive drug therapy outcomes. Work is performed in accordance with protocols, internal guidelines/standards and regulatory requirements. An incumbent coordinates and supervises the compounding and dispensing of drugs according to medication orders issued by authorized medical care providers and is responsible for the timely processing of medication orders and the distribution of medications and IV admixtures to patients in a safe and timely manner. Incumbents are also accountable for keeping professional skills current; developing and maintaining professional contacts with appropriate community resources; participating in continuous performance improvement, assisting in the orientation of new staff and supervision of student and volunteers and consistently making efforts to achieve extraordinary results. Essential Duties: - Applies the principles of pharmaceutical care to ensure optimum medication-related patient outcomes. - Coordinates the distribution of medications to patients in their area(s) of responsibility. - Provides education for patients, pharmacy staff, residents, externs, interns, students, technician students, and other healthcare workers at FHS in a positive, constructive and motivating manner. - Participates, proactively, in medication safety and quality improvement initiatives. Additional Responsibilities: Adheres to and exhibits our Core Values of Reverence, Integrity, Compassion and Excellence.  
Job ID
2021-163165
Department
Pharmacy
Shift
Day
Facility / Process Level : Name
CHI Franciscan St Joseph Medical Center
Employment Type
Part Time
Location
WA-UNIVERSITY PLACE
Job Summary: Provides first level support to internal and/or external users of CHI-FH computer systems, IT networks, hardware, and software, working within an assigned non-IT department. Identifies problems and serves as the assigned department’s first-level resolution resource, including answering questions, providing advice, troubleshooting, providing routine first-level training, and following up with users. Acts as the department’s primarily liaison between department and national IT center or IT vendors in regards to problem resolution, troubleshooting, and system/hardware upgrades. An incumbent may provide hardware and software installation, end-user training, assist in the setup/deletion of user accounts, maintain user security, and other similar tasks. In responding to service requests, an incumbent must diagnose the nature of the problem and then determine the best approach to resolving the problem. The work requires strong customer service, communication, problem-solving and technical troubleshooting skills.  In addition, work requires the ability to keep skills up-to-date and in line with changing technologies and new CHI-FH needs, objectives and priorities. Essential Duties: Sets up, configures, tests, moves, repairs, maintains and troubleshoots department hardware and software in accordance with established standards and procedures. Serves as primary department contact with national IT help desk and/or hardware/software vendors, which may include working with IT and vendors to resolve help desk tickets and/or reporting problems or issues affecting the department systems, hardware, and software.  Trains computer users (including remote sites and/or users) on how to properly use new/updated hardware, software and systems, which may include computers, printers, phones, tablets, webcams, videoconferencing tools, general desktop software, or specialized department software systems. Performs department specific projects and tasks as assigned.   Additional Responsibilities: Adheres to and exhibits our Core Values of Reverence, Integrity, Compassion and Excellence.   
Job ID
2021-159436
Department
Hospice
Shift
Day
Facility / Process Level : Name
CHI Franciscan St Joseph Medical Center
Employment Type
Full Time
Location
WA-UNIVERSITY PLACE
Responsible for identifying and collecting patient financial obligation for the duration of stay as well as verifying the eligibility/benefits information for the patient’s visit. will also determine eligibility for the hospital’s various financial assistance programs. 1. Performs collection Functions and financial assistance for payment methods   2. Conducts interviews with patients and/or family members   3. Collect and/or negotiate point of service payments or link to financial assistance programs   4. Must be capable of articulating information in a courteous, clear and informative manner to patients, guarantors, family members, clinical staff, other hospital personnel, vendors, physicians, and their office staff   5. Convey estimates of the patient responsibility portion of the billed cost of service to patients under deductible, coinsurance, and standard co-pay benefit designs based on established charge estimates for common procedures    6. Counsels patients regarding their third-party coverage, financial responsibility, and billing procedures   7. Review patient account summaries of unbilled charges, billing, payments, and collection activities   8. Obtain all forms required for patients potentially qualifying for financial assistance   9. Review and monitor accounts for inpatients and initiate proper action    10. Ensures payers are listed Accurately, pertaining to primary, secondary, and/or tertiary coverage and billing when a patient has multiple third party/governmental payers listed on an account.   11.  Process patient accounts and deploy established policies to resolve insurance issues with patient accounts with/without supervision i.e. conference calls with employer, payer and physician office staff   12.  Initiate pre-cert for in-house patients when required, obtaining pre-certification reference number, approved length of stay, and utilization review company contact person and telephone number 
Job ID
2020-143783
Department
Business Office Patient Financial Services
Shift
Day
Facility / Process Level : Name
CHI St. Luke's Health–Patients Medical Center
Employment Type
Full Time
Location
TX-Pasadena
Essential duties and responsibilities are as follows: Admission-assists ChargeNurse with completion of Medical Providers orders on admissions; Assures accurate completion of medication sheets on new admissions. Care Plans-assists in the developement of care plans on admission; changes in patient conditions are reported to Charge nurse and assures care plans are updated. Assesments are performed when notified of a change in patient condition by any member of nursing staff and reported to Charge Nurse; notifing provider of change in patient's condition if requested by Charge Nurse. Medication Dispense-notify pharmacy of any new admits or changes in medication orders; dispense oral medications as ordered and chart accordingly.  IV, SQ and IM medications are given according to orders and charted under supervision of the RN. Discharges or changes in level of care-notify pahrmacy of change in patient care level or discharge, under supervision of Charge Nurse, orders explained to patient or cargiver and follow-up appointments and prescription arrangements are made if necessary. Treatment/ER room care-assists Charge Nurse, if necessary, in treatment needs for outpatients in ER or Treatment Room; Gathers updated admission information regarding insurance and biographical information.  Calls in additional help when needed, and completes appropriate charting and transfer paperwork when needed. Skills-establishes Intravenous sites utilizing aseptic technique with a 80% success rate and urinary catheter utilizing sterile technique with 90% success rate.  Dressing changes performed according to medical provider orders.  All skills performed under the supervison of RN and allowed under Nurse Practice Act.  Performs other duties as assigned.
Job ID
2020-115445
Department
Skilled Nursing Care
Shift
Varied
Facility / Process Level : Name
CHI St. Alexius Turtle Lake
Employment Type
Full Time
Location
ND-Turtle Lake
Serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; Maintains security and telecommunications system. 1. Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.   2. Directs visitors by maintaining employee and department directories; giving instructions.   3. Maintains security by following department specific protocols; monitoring logbook; issuing visitor badges. (if applicable)   4. Maintains safe and clean reception area by complying with procedures, rules, and regulations.   5. Contributes to team effort by accomplishing related results as needed. 
Job ID
2021-164410
Department
Administration
Shift
Day
Facility / Process Level : Name
CHI St. Luke's Health–Patients Medical Center
Employment Type
Part Time
Location
TX-Pasadena
Virginia Mason Franciscan Health has exciting and rewarding careers with competitive salaries and benefits.  We are a family of hospitals, health care services, and medical providers delivering compassionate care to people throughout the South Puget Sound. VMFH exists as a part of CommonSpirit Health, one of the largest not-for-profit health care systems in the country. We pride ourselves on excellence in service and hospitality by contributing to the successes of our staff and patients. As a team member at VMFH, you are provided unlimited opportunities for personal and professional development along with great job satisfaction. We would love for you to come join our family! As a part of our organization, we currently offer the following benefits:   - Competitive starting wages (DOE) and training to grow within the company - Paid Time Off (PTO) - Health/Dental/Vision Insurance - Flexible heath spending accounts (FSA) - Matching 401(k) and 457(b) Retirement Programs - Tuition Assistance for career growth and development - Care@Work premium account for additional support with children, pets, dependent adults, and household needs - Employee Assistance Program (EAP) for you and your family - Voluntary Protection: Group Accident, Critical Illness, and Identify Theft  - Adoption Assistance - Wellness Program   Job Summary: This job is responsible for serving as the direct interface between patient/family and CHI Franciscan Food and Nutrition Services with respect to meal selections in accordance with diet orders and department standards. Incumbents are assigned to a specific set of rooms for their work day/schedule in order to cultivate a relationship with patients, family members and unit staff. Work includes placing patients’ orders electronically utilizing a bedside-mounted PC equipped with the dietary food management (DFM) technology which is integrated with the electronic medical record (EPIC).   An incumbent also provides personalized delivery of meal trays and assures, within scope of position, that tray contents are accurate to diet specifications and patient order preferences. Work requires basic knowledge of division-approved diets in order to assist, inform and guide patients in placing meal orders and to facilitate optimum patient nutritional care and customer satisfaction. An incumbent will proactively address service and/or quality issues as they occur, working with the greatest degree of patient satisfaction in mind and taking personal responsibility for expedient action and effective solutions.   Essential Duties: Takes patient meal orders from the bedside using the electronic room service program (DFM) in accordance with established standards and procedures. Interacts with assigned patients and their care teams to facilitate exceptional customer service in meeting patient room service needs; promotes perception of “personal service” through individualized ordering and meal delivery. Provides basic information, within scope of position, to patients with respect to nutrition and therapeutic diet.    
Job ID
2021-165596
Department
Food Service
Shift
Day
Facility / Process Level : Name
CHI Franciscan St Elizabeth Hospital
Employment Type
Per Diem
Location
WA-ENUMCLAW
Starting Wage:  $15.66/hour   Job Summary: This job is responsible for serving as the direct interface between patient/family and CHI Franciscan Food and Nutrition Services with respect to meal selections in accordance with diet orders and department standards. Incumbents are assigned to a specific set of rooms for their work day/schedule in order to cultivate a relationship with patients, family members and unit staff.   Work includes placing patients’ orders electronically utilizing a bedside-mounted PC equipped with the dietary food management (DFM) technology which is integrated with the electronic medical record (EPIC). An incumbent also provides personalized delivery of meal trays and assures, within scope of position, that tray contents are accurate to diet specifications and patient order preferences.   Work requires basic knowledge of division-approved diets in order to assist, inform and guide patients in placing meal orders and to facilitate optimum patient nutritional care and customer satisfaction. An incumbent will proactively address service and/or quality issues as they occur, working with the greatest degree of patient satisfaction in mind and taking personal responsibility for expedient action and effective solutions.   Essential Duties: - Takes patient meal orders from the bedside using the electronic room service program (DFM) in accordance with established standards and procedures. - Interacts with assigned patients and their care teams to facilitate exceptional customer service in meeting patient room service needs; promotes perception of “personal service” through individualized ordering and meal delivery. - Provides basic information, within scope of position, to patients with respect to nutrition and therapeutic diet.
Job ID
2021-154843
Department
Nutrition Services
Shift
Day
Facility / Process Level : Name
CHI Franciscan St. Michael Medical Center
Employment Type
Per Diem
Location
WA-SILVERDALE
Starting Wage:  $15.66/hour   Job Summary: This job is responsible for serving as the direct interface between patient/family and CHI Franciscan Food and Nutrition Services with respect to meal selections in accordance with diet orders and department standards. Incumbents are assigned to a specific set of rooms for their work day/schedule in order to cultivate a relationship with patients, family members and unit staff.   Work includes placing patients’ orders electronically utilizing a bedside-mounted PC equipped with the dietary food management (DFM) technology which is integrated with the electronic medical record (EPIC). An incumbent also provides personalized delivery of meal trays and assures, within scope of position, that tray contents are accurate to diet specifications and patient order preferences.   Work requires basic knowledge of division-approved diets in order to assist, inform and guide patients in placing meal orders and to facilitate optimum patient nutritional care and customer satisfaction. An incumbent will proactively address service and/or quality issues as they occur, working with the greatest degree of patient satisfaction in mind and taking personal responsibility for expedient action and effective solutions.   Essential Duties: - Takes patient meal orders from the bedside using the electronic room service program (DFM) in accordance with established standards and procedures. - Interacts with assigned patients and their care teams to facilitate exceptional customer service in meeting patient room service needs; promotes perception of “personal service” through individualized ordering and meal delivery. - Provides basic information, within scope of position, to patients with respect to nutrition and therapeutic diet.
Job ID
2021-154336
Department
Nutrition Services
Shift
Varied
Facility / Process Level : Name
CHI Franciscan St. Michael Medical Center
Employment Type
Per Diem
Location
WA-SILVERDALE
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