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Acts as technical information resource for MercyOne Des Moines Laboratory.
Identifies problems that may adversely affect test performance and/or results and uses knowledge, critical thinking skills, and judgment to troubleshoot and resolve them. May be assigned to assume the duties of a charge technologist. Performs tasks and procedures specific to assigned department with minimal supervision.
- Uses educational and technical expertise to troubleshoot issues related to specimen quality, instrument/method performance and analytical interferences to ensure patient results match clinical status.
- Assists and supports quality management systems and performance improvement initiatives.
- Works independently, organizing work to meet established deadlines and records.
- Maintains supply inventories.
- Trains new employees and acts as a preceptor for medical laboratory science students.
- Operates laboratory information systems, personal computers, and instrument-related computer software.
- Provides exceptional customer service to internal and external customers.
Functions specific to West Lakes Lab, Blood Bank, Hematology, Chemistry and Microbiology Sections:
- Performs complex laboratory procedures utilized for the diagnosis and treatment of disease as appropriate for patient age to include neonates, infants, children, adolescents, adults, and geriatric adults; recognizes deviation from expected results; analyzes and corrects problems using scientific principles.
- Analyzes quality control data, makes judgments concerning the results, and takes appropriate action to maintain test accuracy and precision.
- Performs preventive maintenance and basic troubleshooting of instrumentation and equipment.
- Performs new instrument or procedure implementation and training.
- May be assigned to assume duties of charge technologist in absence of supervisor/manager.
Functions specific to Technical Resolution Section:
- Serves as technical resource for tests referred from MercyOne Des Moines Laboratory to other testing facilities.
- Scans or enters send-out testing reports into LIS and maintains standing orders for outreach patients/clients.
- Performs billing functions including but not limited to: entering test charges & credits and proper diagnosis codes when provided by client.
- Ensures timely follow-up of customer complaints, issues and need for redraws.
- Documents all contact made with client in client services incident management system.
- Rectifies registration errors on outreach patients such as updating/correcting demographic information, updating “bill to” information, and ensuring patient report is issued under correct registration account.
Job Summary / Purpose
MLT’s are required to maintain competent phlebotomy skills and have a working knowledge of all laboratory departments and their functions. MLT’s must be aware of current laboratory policies and procedures, sign off on new procedures, complete competency testing annually as provided by the Laboratory Manager, and perform proficiency testing.
· Performs work accurately with a minimum of non-clerical and clerical errors such as misidentifications, incomplete reports or incorrect reports.
· Ensures that the date, time, and technician's initials are recorded or captured on all work performed including patient reports and logs.
· Completes work and appropriate follow-ups according to protocol.
· Understands job description and is able to competently perform testing in all laboratory areas.
· Ensures that report comments are easily understood, neat and legible so that others will not misinterpret them.
· Leaves work area neat and clean
· Utilizes work time efficiently and completes tests within a reasonable amount of time, even when workload is heavy.
· Uses spare time for work related activities.
· Handles heavy workload effectively and professionally.
· Performs procedures according to the laboratory's current written protocol.
· Shows good judgment in handling situations not covered by written protocol.
· Aids and assists with the clerical and secretarial duties.
Essential Key Job Responsibilities
1. Operate required vehicle(s) in a safe manner to perform required duties of the position.
2. Performs phlebotomy procedures, including venipunctures and capillary and therapeutic phlebotomy procedures. Advises and properly collects other body fluids for laboratory testing.
3. Performs testing on blood and body fluids and questions unexpected or abnormal results and follows up with appropriate verification and reports critical values appropriately.
4. Maintains current knowledge of equipment used in the laboratory. Performs maintenance and troubleshooting procedures when necessary and analyzes quality control materials on a routine schedule
5. Replenishes supplies and notifies supervisor or responsible technologist if supplies need to be ordered.
6. Replaces reagents when needed.
7. Performs proficiency testing when assigned by the supervisor.
8. Takes call on a rotational basis to cover the hours that the laboratory is not regularly staffed.
9. Works shifts other than normal established shifts when necessary to cover laboratory hours of operation.
10. Aids in the training of new employees.
11. Competent skills and use of Electronic Health Record.
Performs laboratory specimen receiving, processing, and distribution functions to maintain efficient and productive operations within the laboratory. Work includes: 1) receiving and processing laboratory specimens and ensuring specimen viability is maintained, 2) performing patient data, order entry and result distribution, 3) ensuring specimen adequacy for all testing both in-house as well as referral testing and 4) ensuring samples are properly prepared and are available at the specified testing bench or courier staging area for pickup.
Work requires: 1) ability to communicate effectively, 2) exemplify customer service and 3) knowledge of laboratory procedures and equipment, accessioning, verifying specimens and specimen requirements, and skills in using a laboratory information system.
Accesses hospital and lab information system programs to perform ordering, sample labeling, log-in, test cancellation, test add-on, etc. and final disposition into the sample inventory system/storage program.
Performs processing duties and prepares samples for testing to include: validating patient identity, labeling, centrifugation, aliquoting, and preserving sample integrity. Test ready samples are delivered for testing or packaged for dispatch following specific guidelines.
Performs urine drug screen collection and breath alcohol testing.
Provides communications support using established customer service standards.
Cultural Sensitivity and Competence: Demonstrates proper use of communication tools/materials for effective communication and understands how the culture(s) of patient populations can affect communication, collaboration and the provision of care, treatment and services. Patient Population Served: Demonstrates knowledge and proper skills associated with the department’s defined specific populations served.
Performs related duties as required.
Adheres to and exhibits our Core Values of Reverence, Integrity, Compassion and Excellence.
CORE JOB FUNCTIONS:
· Successfully performs and results required tests according to policies and procedure
and in a timely manner.
· Performs and maintains established department quality control testing and proficiency
· Documents, prints, and clears section logs by end of shift.
· Performs and documents required equipment maintenance and troubleshooting.
· Willingness to take on extra responsibilities and performs tasks without being instructed to do so.
· Maintains all reagents and supplies in each department.
· Enhances professional growth and development through participating in educational
programs, current literature, in-services, meetings and workshops.