Job Listings

Provides twenty-four (24) hour accountability for the delivery of quality patient care that promotes the safety and well-being of all patients on assigned units. Responsible for planning, prioritizing, organizing, directing and meeting the daily needs and demands of patients and staff on assigned nursing units. Uses sound knowledge of nursing practices to assign patient care responsibilities to staff based on the patient’s acuity and skill needs. Operationalizes knowledge of human resource management to effectively manage and communicate with staff on assigned unit to promote open communication, teamwork and enhanced work performance. Responsible for effective utilization to ensure appropriate and efficient use of financial, supply and staff resources. Accountable for unit-level implementation of hospital policies and procedures. The nurse manager is accountable for budget preparation and for fiscal operations of the department. Achieves high productivity while attaining exceptional patient, physician and associate satisfaction. This position requires a sound knowledge of nursing practice and exceptional leadership abilities to manage complex, stressful and critically important environments. Promotes the St. Vincent Health System/CHI mission, vision and purpose.   We offer the following benefits to support you and your family: • Free Premium Membership to our Care@Work program to help employees with child care, pet care, senior caregivers, housekeepers & more. • Health/Dental/Vision Insurance • Flexible spending accounts • Voluntary Protection: Group Accident, Critical Illness, and Identity Theft • Adoption Assistance • Employee Assistance Program (EAP) for you and your family • Paid Time Off (PTO) • Tuition Assistance for career growth and development • Matching 401(k) and 457(b) Retirement Programs • Wellness Programs

Franciscan Medical Group is currently seeking a full time Clinic Manager I for our Franciscan Medical Clinic in Lakewood, WA. This Clinic Manager will cover two sites located in Lakewood. Come join our patient centered, team focused environment!   Job Summary: This job is responsible for planning, managing and evaluating the daily operations of the assigned CHI Franciscan Health Medical Group clinic(s) in close collaboration with the Medical Director and in accordance with business objectives, internal policies/procedures and applicable regulatory requirements.  Work involves proactively monitoring a variety of elements and maintaining constant awareness of changing conditions in order to quickly identify and reassess ongoing needs and to ensure that clinic activities are adjusted appropriately to meet expectations/demand in a timely, efficient and effective manner.  An incumbent anticipates/plans for future changes, and works collaboratively with physicians/staff and other stakeholders to assure optimal clinic productivity/patient flow, customer service and effective allocation of resources.  Work is also strongly focused on creating strong, positive and sustained inter-departmental teamwork to meet the needs of patients/providers and drive decision-making and other actions.  Work includes: 1) identifying/implementing timely performance/process improvement opportunities; 2) monitoring/reporting clinic metrics/results; 3) collaborating with HR employment team in support of recruitment/retention strategies to maintain optimal clinic staffing; 4) overseeing the resolution of complaints/service issues to facilitate positive customer experience; 5) developing/administering clinic budget; 6) coordinating clinic security, risk management, disaster readiness and facilities upkeep/maintenance activities; and 4) managing/evaluating the work of clinic staff. Work requires a solid understanding of both the business and clinical side of clinic administration as well as policies/standards/procedures, quality/growth objectives and familiarity with clinic patient care services and work flow.  Also requires the ability to listen effectively, exercise significant tact and diplomacy in eliciting factual data from sometimes upset/irate individuals and take proper action to assure that issues/complaints are responded to and documented in a timely and professional manner consistent with the service excellence and recovery strategies of the organization. Allocation to the appropriate level is based on the number of providers assigned to the clinic(s) as follows: Clinic Management Level           Number of Providers (approx.) Manager-Clinic I                        1 - 15 Manager-Clinic II                       16 or more   Essential Job Duties: Operational Accountability - Manages and evaluates the daily operations/resources of the assigned clinic (including patient accounts, insurance referrals, nursing staff and clinicians) to assure the safe/appropriate delivery of patient care and that all activities are conducted in a timely and cost-effective manner and in accordance with budget constraints, internal policies/standards/procedures and/or applicable regulatory requirements; coordinates purchase/stocking of clinic supplies, materials and equipment; implements and enforces quality control/quality assurance and productivity standards. - Identifies and provides guidance in resolving operational issues and escalates per established procedures to assure timely follow-up and resolution; ensures that applicable standards, systems and procedures are understood and followed; monitors and audits related documentation to ensure conformance with established standards relating to timeliness and accuracy; prepares periodic productivity reports and program updates for review of higher-level authority; serves as liaison between clinic and external agencies - Oversees the review of patient/family/physician issues/concerns in support of an environment of proactive service recovery; provides general consultation/guidance to facilitate optimal outcomes for individual complaints; coordinates and/or prepares written responses to complaining parties to communicate/implement approved resolutions; assures proper response to patient-related feedback within established service level agreements and that the resolution is appropriately managed and clearly documented. - Monitors clinic adherence to applicable environment of care standards and related guidelines; coordinates activities associated with the maintenance and upkeep of clinic facilities, including working with external vendors, property management, contractors, and internal CHI-FH maintenance staff as necessary; reports/documents issues and coordinates appropriate resolution; coordinates with internal departments to ensure clinic disaster readiness and physical security. - Participates in the planning, development and implementation of new/revised CHI Franciscan Medical Group policies, standards and processes/workflow (e.g. medical support systems, marketing, infection control, billing, etc.), as well as clinic-specific initiatives/procedures focused on increasing/maintaining patient volumes and satisfaction; informs staff and leadership members of any changes to policies and procedures. - Establishes/maintains effective relationships with regional management and clinic Medical Director in order to provide timely status updates on clinic operations and to facilitate speedy resolution of emerging operational issues; partners in a dyad relationship with clinic Medical Director to guide and direct provider meetings.   Staff Management and Development - Plans, manages and evaluates the work of assigned staff in accordance with established procedures; interviews job candidates and makes employment and other personnel decisions within scope of position; identifies adequate staffing levels for appropriate coverage to meet budgetary and operational objectives. - Assures that staff are qualified and properly trained to perform assigned job duties; holds regular staff meetings and keeps employees appraised of all matters relevant to successful job performance; communicates performance standards and actively manages employee performance by setting individual goals and completing performance appraisals; trains, guides, counsels and develops staff and effectively utilizes best practice performance management techniques (e.g. rounding, meetings, feedback interviews, etc.); addresses performance management concerns and technical issues elevated by subordinates as beyond their scope of authority.   - Resource Management/Budget Administration - Prepares, recommends and administers clinic budget, including goals/objectives that take into consideration input from clinic staff; oversees clinic resources and related activities in a manner that is fiscally responsible and in accordance with CHI FMG policies and standards. - Exercises effective cost control by monitoring and adjusting expenses as need to stay within budget; approves expenditures within defined scope of responsibilities; identifies negative variances and develops action plan(s) to document, address and effectively resolve in a timely manner; keeps high level management Director appraised of all issues with potential budgetary impact.   Performance/Quality Improvement - Monitors and assesses current operations to identify opportunities for new quality/performance/process improvement initiatives; facilitates and/or oversees meetings to discuss methods for improving customer service and efficient/safe operations; makes recommendations to higher level management per established procedures. - Ensures that new procedures resulting from performance improvement activities are implemented in a timely and effective manner; assures that staff receive appropriate on-site training/consultation to enhance their understanding of quality/performance improvement initiatives and approved changes. - Manages (and/or leads) assigned clinic-specific projects that may have a broader impact (e.g. entire region and/or system); performs special clinic and/or network-wide projects as assigned to promote public and community relations.   Regulatory Compliance - Ensures compliance with internal/external legal and regulatory standards/requirements and that effective control procedures are in place and fully functioning to preclude future improprieties from occurring; coordinates timely and compliance training for providers/staff; monitors the effectiveness of current practices in meeting expectations and producing desired results. - Keeps abreast of changing regulatory requirements/regulation, professional standards and competitive industry practices impacting assigned clinic(s), as well as organizational initiatives/changes with potential to impact current processes and work flow; determines nature/scope of impact on existing activities and recommends effective response/solution while maintaining acceptable service levels and work quality.   Performs related duties as required.

Job Summary / Purpose The Practice Manager II is responsible for managing the daily administrative and technical support sections of a medical clinic in accordance with established policies, procedures and standards. Anticipate and plan for future changes. Make recommendations to improve customer service as appropriate. This may also be specialty or multi-specialty environment.   Essential Key Job Responsibilities - Manage clinic staff on day-to-day operations. - Coordinate clinic operations and activities to ensure proficiency and quality service is delivered within all sections of the clinic; ensuring compliance with regulations and standards. - Responsible for employee performance management by completing performance appraisals and setting individual goals as outlined in policies and procedures. - Effectively lead and develop a team of employees including hiring, training and development, salary recommendations, etc. - Prepare, recommend, and monitor clinic budget, goals, and objectives taking into consideration input from clinic staff. - Participate in the planning and development of policies and procedures, as well as clinic-specific procedures and programs. - Work with Regional Director to develop and implement performance goals and objectives. - Assist Regional Director with implementation and development of long-range plans. - Monitor payroll system to control time management. - Ensure and maintain environment to comply with regulatory, licensure, compliance and accreditation requirements. - Serve as the first point of contact for patient and external customer complaints. Reconcile and investigate all complaints relating to practice operations. - Act as the liaison between the practice and Central Billing Office. - May support 4 or more providers at any given time. - Perform other duties as assigned.

Job Summary: This job is responsible for organizing, planning, leading, and directing clinical and management activities for the designated department and in accordance with hospital policies and procedures. Accountable for daily operations and oversight of nursing practice and patient care delivery. Participates as a member of the health care team in maintaining continuity and quality of patient care. Contributes to organizational operations and supports the mission by fostering interdepartmental communication/collaboration. Demonstrates a high level of ability in leadership, supervisory skills, problem solving, patient advocacy and public relations.   Essential Duties: Operations: Manages and evaluates the clinical operations, programs and resources of the assigned clinical area/facility to assure the safe and appropriate delivery of diagnostic and/or therapeutic patient care. Ensures that all activities are conducted in a timely and cost-effective manner and in compliance with organizational values, professional standards, internal policies and applicable regulatory requirements. Participates in the development of, and implements new clinical systems/programs to enhance existing services and raise the standard of care for the patient population served. Ensures that work unit activities, productivity, and/or quality indicators are documented in accordance with FHS guidelines. Oversees the resolution of daily clinical administrative and operational issues. Monitors/troubleshoots service recovery and other escalated concerns and resolves within defined scope of responsibility. Collaborates with other departments to address and resolve problems, share information and enhance overall effectiveness/productivity. Communicates significant information to department director and others in a timely and appropriate manner. Staff Management and Development: Plans, manages and evaluates the work of clinical and administrative staff in accordance with the content, spirit and intent of applicable internal/external regulations and standard for human resource management. Ensures that employees are qualified and properly trained to perform assigned job duties. Holds regular staff meetings and keeps employees apprised of all matters relevant to successful job performance. Makes employment decisions, establishes performance standards and evaluates employee performance. Educates, guides, counsels and develops staff and addresses performance management concerns and technical issues elevated by subordinates as beyond their scope of authority. Regulatory Compliance: Ensures all aspects of clinical operations are conducted and documented in compliance with relevant internal policies, standards/procedures, and applicable regulatory requirements. Assesses on a continuous basis, services, patient outcomes, quality control, family/patient satisfaction, staffing needs and operational effectiveness to ensure optimal care and delivery. Ensures that internal controls are sufficient to provide for accurate complete and compliant programs and processes. Identifies need for changes in standards, programs and services and develops recommendations for consideration by the Director. Budget: Participates in annual budget planning and administration relative to assigned responsibilities. Identifies adequate staffing levels for appropriate coverage to meet budgetary and operational objectives. Monitors work schedules and staffing levels to meet budgetary requirements and control overtime and/or premium pay. Monitors and approves expenditures within defined scope of responsibility. Explains variances and addresses in a timely manner. Informs Director of all issues with potential for budgetary impact. Performance/Quality Improvement: Works with management team to ensure the application of consistent operational and clinical practices. Assesses the strengths/weaknesses of the assigned clinical area/facility to identify opportunities and provide recommendations to Director for new quality/performance improvement initiatives. Implements new processes and ensures that performance improvement activities are conducted in a timely and effective manner. Ensures staff receives the necessary on-site training and consultation to enhance their understanding of quality/performance improvement initiatives. Short- and Long-Term Planning: Participates, as a key member of the management team for the assigned clinical function, in the development of strategies, initiatives and programs addressing matters such as: provision of new services, standardization of procedures across the organization, maximizing resources, improving cost-effectiveness of clinical services provided, enhancing patient outcomes/satisfaction and other issues of similar complexity and consequence. Performs related duties as required.  

JOB SUMMARY / PURPOSE This position will assist in the administration of CommonSpirit’s Corporate Responsibility Program (CRP) for specific assigned markets/entities within the CommonSpirit enterprise. Responsible for in-depth knowledge of applicable laws and regulations, as well as operational and business practices of the organization. This individual functions in an independent and objective manner.   ESSENTIAL KEY JOB RESPONSIBILITIES Assists in the administration and monitoring of CommonSpirit’s comprehensive, uniform CRP at the market/entity level in support of Federal guidance regarding the elements of effective compliance programs and in accordance with the CommonSpirit Health Corporate Responsibility Plan. Provides management and support for market/entity level CRP committees/workgroups. This includes facilitating meetings, working with group leads to plan, coordinate and document workgroup activities and deliverables. Coordinates and performs internal and external CRP investigations and monitors/manages complaints through resolution. Assists in preparing reports to the Senior Vice President, Division/Market Corporate Responsibility and to the applicable division/market leader(s) and/or local CRP Oversight Committee on compliance matters and the progress of the CRP. Maintains expert working knowledge of and disseminates applicable laws and regulations. Coordinates internal and external resources to ensure adequate, independent entity auditing and monitoring resources are devoted to compliance risk activities. May have responsibility for conducting compliance audits to identify compliance risks. Participates in monitoring activities and assists with the development of corrective action plans as necessary. Provides routine and ad hoc compliance education. Participates in development opportunities to further the effectiveness of the CRP. May serve as a compliance subject matter expert in a specific compliance area.

JOB SUMMARY / PURPOSE This position will assist in the administration of CommonSpirit’s Corporate Responsibility Program (CRP) for specific assigned markets/entities within the CommonSpirit enterprise. Responsible for in-depth knowledge of applicable laws and regulations, as well as operational and business practices of the organization. This individual functions in an independent and objective manner.   ESSENTIAL KEY JOB RESPONSIBILITIES Assists in the administration and monitoring of CommonSpirit’s comprehensive, uniform CRP at the market/entity level in support of Federal guidance regarding the elements of effective compliance programs and in accordance with the CommonSpirit Health Corporate Responsibility Plan. Provides management and support for market/entity level CRP committees/workgroups. This includes facilitating meetings, working with group leads to plan, coordinate and document workgroup activities and deliverables. Coordinates and performs internal and external CRP investigations and monitors/manages complaints through resolution. Assists in preparing reports to the Senior Vice President, Division/Market Corporate Responsibility and to the applicable division/market leader(s) and/or local CRP Oversight Committee on compliance matters and the progress of the CRP. Maintains expert working knowledge of and disseminates applicable laws and regulations. Coordinates internal and external resources to ensure adequate, independent entity auditing and monitoring resources are devoted to compliance risk activities. May have responsibility for conducting compliance audits to identify compliance risks. Participates in monitoring activities and assists with the development of corrective action plans as necessary. Provides routine and ad hoc compliance education. Participates in development opportunities to further the effectiveness of the CRP. May serve as a compliance subject matter expert in a specific compliance area.

Provides leadership, direction, and focus for the Clinical Education Department. Collaborates with the CNE, Director of Clinical Education, nursing leaders, human resources, and academic partners to plan, design, and implement structures, processes and programs to develop and retain competent clinical staff to meet the patient care needs of the organization. Responsibilities can include: RN Residency Programs, Service on Impact Team, participation in shared Governance Councils, attending recruitment events, and travel to other facilities in the Arkansas market.  

Job Summary This job is responsible for organizing, planning, leading, and directing clinical and management activities for the designated department and in accordance with hospital policies and procedures. Accountable for daily operations and oversight of nursing practice and patient care delivery. Participates as a member of the health care team in maintaining continuity and quality of patient care. Contributes to organizational operations and supports the mission by fostering interdepartmental communication/collaboration. Demonstrates a high level of ability in leadership, supervisory skills, problem solving, patient advocacy and public relations. - The individual who fills this position will provide leadership for a high performing team of caring and dedicated professionals. - Work collaboratively with the department director and a talented and engaged nursing leadership team under the leadership of the Chief Nursing Officer. - Job responsibilities will include developing a team of both new and experienced staff, managing staff productivity/operational budget, actively engaging in performance and quality improvement activities in collaboration with the director, maintaining an environment of regulatory readiness, and establishing and maintaining a positive culture that fosters teamwork, high performance, and a healthy work environment. We Offer - Competitive salary, annual management bonus potential and a comprehensive and generous employee benefits program - A collaborative environment that supports high quality services and a healthy work environment for all - A financially sound and comprehensive health care system that is supported by our affiliation with Catholic Health Initiatives - Exciting opportunities to grow and expand services  

Job Summary: This job is responsible for managing the day-to-day clinical operations of an assigned division of the Franciscan Health System (FHS) Hospice consistent with service line objectives, standards of patient care/practice, safety/risk management guidelines and applicable regulatory requirements. An incumbent may be assigned to one of six divisions/facilities (e.g. King County, Pierce County [East or West], Care Facilities, End-of-Life, Access, Hospice House or Palliative Medicine) and although core responsibilities will be the same, the specific assignment may involve some differences in job duties. Work includes: 1) ensuring that overall goals relating to productivity, quality of care, patient satisfaction and/or growth in market share are achieved; 2) developing/implementing/monitoring quality improvement initiatives to enhance/streamline current procedures/processes and to ensure programs/services meet accrediting standards for the Joint Commission on Accreditation of Health Organizations (JCAHO) and other accrediting agencies; 3) performing ongoing performance improvement activities (e.g. service recovery, identifying/responding to negative quality trends, ensuring survey readiness) and 4) managing/developing clinical staff in the delivery of patient care and related support services. As a key member of the Hospice/Palliative management team, an incumbent participates in long-range planning, budget administration and in formulating operational approaches, tactics and policies to facilitate achievement of strategic business objectives. Work requires considerable understanding of the standards of nursing practice, as well as regulatory requirements pertaining to hospice facilities and care.

Essential Key Job Responsibilities.  - Strategic Alignment.  - Employee Relations. - Labor Relations. - Performance and Leadership Coaching.    Functional Competencies. - Accountability.  - Chance in Leadership.  - Trusted Advisor.  - Coaching & Developing.  - Employment & Labor Law.  - Business Acumen.  - Flexibility. 

Job Summary: This job is responsible for planning, managing and evaluating the invasive cardiovascular operations and activities of the assigned hospital/outpatient sites in accordance with the professional standards of the clinical disciplines and applicable regulatory requirements. An incumbent ensures effective clinical operations by focusing on maximizing utilization of clinical resources, addressing/strengthening patient safety, enhancing relationships with clinical providers, achieving desired clinical outcomes and facilitating achievement of overall financial goals and business/patient satisfaction objectives. Work also includes: 1) managing daily operations associated with multi-site patient/nursing care delivery; 2) working with vendors to coordinate cost-effective management of resources; 3) recommending/implementing policies/procedures that guide and support the provision of services; 4) monitoring/evaluating community needs and the programs of competitive hospitals to develop recommendations for new services; and 5) overseeing/evaluating the work of subordinate clinical staff.

Job Summary This job is responsible for the overall operation of the laboratory including technical workflow, campus patient service centers, and off-site locations. An incumbent coordinates any technical/equipment issues with the Regional Technical Manager to ensure appropriate equipment decisions are met and ensures the standard operating policies and procedures are understood and followed. The manager determines staffing needs and ensures training programs are comprehensive and complete with expected competency outcomes, and acting as a resource person for the laboratory staff by providing adequate training, continuing education updates and self-enhancement opportunities. Also responsible for staff interviews, selection, performance evaluation, growth planning, discipline to include terminations. An incumbent works in concert with Human Resources to achieve desired staff performance levels while maintaining the core value standards. Participates in cost effective monitoring of supply use, labor overtime use as part of the annual budget process. Participates on appropriate interdisciplinary teams at the hospital representing laboratory services with an emphasis on sample collection, processing and test reporting. Essential Job Functions The following section contains representative examples of job duties that might be performed in positions allocated to this job class. FHS is a dynamic organization, and the environment can be fluid. Roles and responsibilities may be altered to accommodate changing business conditions and objectives as well as to tap into the skills and experience of its employees. Accordingly, employees may be asked to perform duties that are outside the specific work that is listed. It is not required that any position perform all duties listed, so long as primary responsibilities are consistent with the work as described. Performance standards developed for incumbents allocated to this job class may also contain relevant job content information and are referenced hereto. Operations: • Manages and evaluates the operations, programs and resources of the assigned clinical area/facility to assure the safe and appropriate delivery of diagnostic and/or therapeutic patient care, achievement of clinical core measurement scores, and to ensure that all activities are conducted in a timely and cost-effective manner and in compliance with organizational values, professional standards, collective bargaining agreements, internal policies/standards/procedures and applicable regulatory requirements; participates in the development of, and implements new clinical systems/programs to enhance existing services and raise the standard of care for the patient population served; ensures that work unit activities, productivity, and/or quality indicators are documented in accordance with FHS guidelines; produces and presents reports on key performance indicators and other significant benchmarking metrics; collaborates with other departments to address and resolve problems, share information and enhance overall effectiveness/productivity. Staff Management and Development: • Plans, manages and evaluates the work of clinical staff providing laboratory testing services in accordance with the content, spirit and intent of applicable internal/external regulations and standards for human resource management; identifies adequate staffing levels for appropriate coverage to meet budgetary and operational objectives; ensures that employees are qualified and properly trained to perform assigned job duties; holds regular staff meetings and keeps employees appraised of all matters relevant to successful job performance; makes employment decisions, establishes performance standards, assesses clinical competency and evaluates employee performance; educates, guides, counsels and develops staff and addresses performance management concerns and technical issues elevated by subordinates as beyond their scope of authority. Performance/Quality Improvement: • Works with management team to ensure the application of consistent practices relating to internal operations, patient care, quality of human resources activities and FHS standards; assesses the strengths/weaknesses of the assigned clinical area/facility to identify opportunities and provide recommendations to Director for new quality/performance improvement initiatives; implements new processes and ensures that performance improvement activities are conducted in a timely and effective manner; ensures that staff receive the necessary on-site training and consultation to enhance their understanding of quality/performance improvement initiatives. Procedures Development/Implementation: • Recommends, implements and evaluates new/revised procedures, guidelines, training materials and/or general communications in support of assigned clinical area/facility to ensure consistency with the philosophy/values of the organization and compliance with applicable regulatory/accreditation requirements; reviews training materials prior to assimilation into training curricula; ensures that all clinical and related support activities are fully documented in accordance with the standards and practices of the organization; ensures that employees understand and apply internal guidelines appropriately, and monitors compliance with all regulatory requirements. Regulatory Compliance: • Ensures that all aspects of clinical operations are conducted and documented in compliance with relevant internal policies, standards and procedures and applicable regulatory requirements; assesses, on a continuous basis, services, patient outcomes, quality control, family/patient satisfaction, staffing needs and operational effectiveness to ensure optimal care delivery; ensures that internal controls are sufficient to provide for accurate, complete and compliant programs and processes; identifies need for changes in standards, programs and services, and develops recommendations for consideration by the Director. • Keeps abreast of changing regulatory requirements/regulation, clinical/professional standards, changing customer demographics and competitive industry practices impacting assigned functions, as well as organizational initiatives/changes with potential to impact current strategies, programs and resources; determines nature/scope of impact on existing activities and determines effective response/solution while maintaining acceptable service levels and work quality. Short- and Long-Term Planning: • Participates, as a key member of the management team for the assigned clinical function, in the development of strategies, initiatives and programs addressing matters such as: provision of new services, standardization of procedures across the organization, increasing market share, maximizing resources, cross-selling services, improving cost-effectiveness of clinical services provided, enhancing patient outcomes/satisfaction and other issues of similar complexity and consequence. Budget Administration: • Identifies resources needed to accomplish the performance objectives of the assigned clinical area/facility and participates in the development of the annual operating/capital budget for the overall clinical function; exercises effective cost control by monitoring and adjusting expenses as needed to stay within budget; approves expenditures within defined scope of responsibility; identifies negative variances and develops action plans to document, address and effectively resolve in a timely manner; produces complete and accurate financial, budget, activity and productivity information, including variance reports, financial projections and other statistical reports; keeps Director apprised of all issues with potential for budgetary impact. Business Development/Marketing: • Plans and leads efforts to increase referral base and expand market share in the assigned region; proactively identifies the most promising opportunities for increasing market share; pursues meetings with physicians or other referral resources to explain and promote FHS culture, goals, resources and services; keeps abreast of FHS and competitor trends relative to applicable clinical programs, services and volume; participates in community awareness activities to promote clinical programs/services. Performs related duties as required.

Manages all aspects of Laboratory Outreach Operations, including areas of courier pick up/delivery, client supply needs, pre-analytical functions (draw stations, phlebotomy, and  processing), resolution, send outs, and customer service. Regularly works with marketing, pathologists, managers, directors, and LIS staff.  Plans and implements the required systems and procedures to achieve financial and operational goals within specified timeframe and budget.     ESSENTIAL FUNCTIONS: - Supports and utilizes LEAN principles/productivity standards. Contributes to the formation of the vision, policies, standards and culture. - Manages all aspects for work processes for the following departments; couriers, client services, processing, phlebotomy, storeroom, patient service centers (draw stations), resolution, and send outs. - Looks for opportunities to streamline and cross train for efficiency in workflow as well as productivity standards. - Interviews and hires staff in areas of responsibility. - Ensures appropriateness of staff orientation and competency materials and coordinates completion according to facility and regulatory guidelines - Completes performance evaluations for direct report personnel. - Performs disciplinary action when indicated. - Writes and maintains work group job descriptions. - Ensures compliance with the requirements of laboratory regulatory and accrediting agencies. - Ensures standard operating policies and procedures are current and adhere to the Laboratory’s document control system. - Assists the Laboratory Director with the development of budgets and monitors expenses appropriate to area of management. - Develops and maintains quality management systems and performance improvement initiatives appropriate to the area of responsibility. Coordinates and facilitates the change process.  - Serves on hospital or departmental committees as assigned. - Other tasks/duties as assigned by director.

Under the direction of the Pathologists and Administrative Laboratory Director, the Clinical Laboratory Manager is responsible for the supervision of POC/MHOP Coordinator and Clinical Support Techs and is responsible for specimen procurement (outpatient/inpatient) and subsequent logistical (pre-analytic and post-analytic) requirements.  The position is also responsible for the Quality Management Program and the continuing education functions of the Laboratory.  The purpose of this position is to assist in the daily operations of the Laboratory and act as the Laboratory Representative in the absence of the Administrative Laboratory Director.

Essential Duties:   Operations: - Manages and evaluates the clinical operations, programs and resources of the assigned clinical area/facility to assure the safe and appropriate delivery of diagnostic and/or therapeutic patient care.  Ensures that all activities are conducted in a timely and cost-effective manner and in compliance with organizational values, professional standards, internal policies and applicable regulatory requirements.  Participates in the development of, and implements new clinical systems/programs to enhance existing services and raise the standard of care for the patient population served.  Ensures that work unit activities, productivity, and/or quality indicators are documented in accordance with FHS guidelines.  Oversees the resolution of daily clinical administrative and operational issues.  Monitors/troubleshoots service recovery and other escalated concerns and resolves within defined scope of responsibility.  Collaborates with other departments to address and resolve problems, share information and enhance overall effectiveness/productivity.  Communicates significant information to department director and others in a timely and appropriate manner. Staff Management and Development: - Plans, manages and evaluates the work of clinical and administrative staff in accordance with the content, spirit and intent of applicable internal/external regulations and standard for human resource management.   Ensures that employees are qualified and properly trained to perform assigned job duties.  Holds regular staff meetings and keeps employees apprised of all matters relevant to successful job performance.  Makes employment decisions, establishes performance standards and evaluates employee performance.  Educates, guides, counsels and develops staff and addresses performance management concerns and technical issues elevated by subordinates as beyond their scope of authority.  Regulatory Compliance: - Ensures all aspects of clinical operations are conducted and documented in compliance with relevant internal policies, standards/procedures, and applicable regulatory requirements.  Assesses on a continuous basis, services, patient outcomes, quality control, family/patient satisfaction, staffing needs and operational effectiveness to ensure optimal care and delivery.  Ensures that internal controls are sufficient to provide for accurate complete and compliant programs and processes.  Identifies need for changes in standards, programs and services and develops recommendations for consideration by the Director.  Budget: - Participates in annual budget planning and administration relative to assigned responsibilities. Identifies adequate staffing levels for appropriate coverage to meet budgetary and operational objectives.  Monitors work schedules and staffing levels to meet budgetary requirements and control overtime and/or premium pay. Monitors and approves expenditures within defined scope of responsibility.  Explains variances and addresses in a timely manner.  Informs Director of all issues with potential for budgetary impact.   Performance/Quality Improvement: - Works with management team to ensure the application of consistent operational and clinical practices.  Assesses the strengths/weaknesses of the assigned clinical area/facility to identify opportunities and provide recommendations to Director for new quality/performance improvement initiatives.  Implements new processes and ensures that performance improvement activities are conducted in a timely and effective manner.  Ensures staff receives the necessary on-site training and consultation to enhance their understanding of quality/performance improvement initiatives.  Short- and Long-Term Planning: - Participates, as a key member of the management team for the assigned clinical function, in the development of strategies, initiatives and programs addressing matters such as: provision of new services, standardization of procedures across the organization, maximizing resources, improving cost-effectiveness of clinical services provided, enhancing patient outcomes/satisfaction and other issues of similar complexity and consequence.  - Performs related duties as required.  

Job Summary This job is responsible for organizing, planning, leading, and directing clinical and management activities for the designated department and in accordance with hospital policies and procedures. Accountable for daily operations and oversight of nursing practice and patient care delivery. Participates as a member of the health care team in maintaining continuity and quality of patient care. Contributes to organizational operations and supports the mission by fostering interdepartmental communication/collaboration. Demonstrates a high level of ability in leadership, supervisory skills, problem solving, patient advocacy and public relations.   Essential Duties Operations - Manages and evaluates the clinical operations, programs and resources of the assigned clinical area/facility to assure the safe and appropriate delivery of diagnostic and/or therapeutic patient care. - Ensures that all activities are conducted in a timely and cost-effective manner and in compliance with organizational values, professional standards, internal policies and applicable regulatory requirements. - Participates in the development of, and implements new clinical systems/programs to enhance existing services and raise the standard of care for the patient population served. Ensures that work unit activities, productivity, and/or quality indicators are documented in accordance with FHS guidelines. - Oversees the resolution of daily clinical administrative and operational issues. Monitors/troubleshoots service recovery and other escalated concerns and resolves within defined scope of responsibility. - Collaborates with other departments to address and resolve problems, share information and enhance overall effectiveness/productivity. - Communicates significant information to department director and others in a timely and appropriate manner Staff Management and Development - Plans, manages and evaluates the work of clinical and administrative staff in accordance with the content, spirit and intent of applicable internal/external regulations and standard for human resource management. - Ensures that employees are qualified and properly trained to perform assigned job duties. - Holds regular staff meetings and keeps employees apprised of all matters relevant to successful job performance. Makes employment decisions, establishes performance standards and evaluates employee performance. - Educates, guides, counsels and develops staff and addresses performance management concerns and technical issues elevated by subordinates as beyond their scope of authority. Regulatory Compliance - Ensures all aspects of clinical operations are conducted and documented in compliance with relevant internal policies, standards/procedures, and applicable regulatory requirements. - Assesses on a continuous basis, services, patient outcomes, quality control, family/patient satisfaction, staffing needs and operational effectiveness to ensure optimal care and delivery. - Ensures that internal controls are sufficient to provide for accurate complete and compliant programs and processes. Identifies need for changes in standards, programs and services and develops recommendations for consideration by the Director. Budget - Participates in annual budget planning and administration relative to assigned responsibilities. - Identifies adequate staffing levels for appropriate coverage to meet budgetary and operational objectives. - Monitors work schedules and staffing levels to meet budgetary requirements and control overtime and/or premium pay. - Monitors and approves expenditures within defined scope of responsibility. - Explains variances and addresses in a timely manner. Informs Director of all issues with potential for budgetary impact. Performance/Quality Improvement - Works with management team to ensure the application of consistent operational and clinical practices. - Assesses the strengths/weaknesses of the assigned clinical area/facility to identify opportunities and provide recommendations to Director for new quality/performance improvement initiatives. - Implements new processes and ensures that performance improvement activities are conducted in a timely and effective manner. - Ensures staff receives the necessary on-site training and consultation to enhance their understanding of quality/performance improvement initiatives. Short- and Long-Term Planning - Participates, as a key member of the management team for the assigned clinical function, in the development of strategies, initiatives and programs addressing matters such as: provision of new services, standardization of procedures across the organization, maximizing resources, improving cost-effectiveness of clinical services provided, enhancing patient outcomes/satisfaction and other issues of similar complexity and consequence. - Performs related duties as required.  

Serves as an internal consultant to management, staff, and physicians in the areas of process improvement, organizational development, change management, performance monitoring, and statistical analysis. Provides expertise in successfully applying process improvement methodologies such as Lean, Six Sigma, PDSA/PDCA, etc. Serves as a project facilitator/manager and technical resource for teams working on major, complex performance improvement efforts. Focuses on better healthcare value and quality, including the improvement of clinical outcomes, patient experience, safety, costs, revenue, productivity, efficiency, employee and physician satisfaction, and process reliability. Provides direction, mentoring, coaching, and coordination of performance improvement staff based on site. Analyzes all assigned areas of operations for potential improvement opportunities and makes applicable recommendations for process, system, procedure, and operational changes to improve healthcare value and quality. Identification of opportunities and recommendations for change are developed in conjunction with applicable management, staff, and physicians to obtain their operational expertise.  

Mission and Core Values – Demonstrates the ability to progressively guide and lead groups of people to meet goals and exceed customer requirements.  Role models leadership behavior, collaborative team relationships and St. Vincent Health System/CHI Core Values.   B.         Performance Management (Customer Satisfaction/Quality) - Creates team based quality improvement plans, including definition of team goals, utilizing performance measures and appropriate analysis tools, changing and improving performance through feedback, coaching and teaching.  Leads the patient care unit in care delivery based on research findings and evidence-based practice.   C.         Fiscal Performance - Utilizes an indicator system to monitor volume trends incorporating financial and customer satisfaction measures.  Demonstrates an ability to plan, organize and control department resources and communicate fiscal expectations to staff.   D.         Workload Coordination (Teamwork) - Coordinates the allocation of staff on a day to day basis to ensure the delivery of appropriate service by competent staff as defined by experience, education and skill.  Provides for and encourages and environment of self-development and continued learning.     E.         Management and Communications – Demonstrates the ability and dedication to address issues and activities that encompass the larger aspect operations of the division including the ability to communicate with other members of the St. Vincent Health System/CHI, physicians, staff and external sources/vendors.  Maintains an effective channel for productive and interactive communication.   F.         Direct supervision (24 hours/7 day a week) for the following:               Charge Nurses (RN)             Registered Nurses (RN)             Licensed Practical Nurse [LPN]             Administrative Support             Unit Coordinators             Certified Nursing Assistants             Other Departmental Personnel   G.         Participate on committees and leads projects as assigned.   H.         Any other duties, as assigned.  

Full time, day shift, Saint Joseph Main, Supply Chain

Position Responsibilities: Clinical  - Collaborates with the patient care team to develop critical pathways based on research findings. - Responds to the patient care team member’s request for consultation to evaluate complex patients’ progress along critical pathways, intervening and facilitating optimal patient outcomes. - Demonstrates clinical expertise in assigned patient population, role-modeling application of clinical practice standards. - Provides supervision to the nursing supervisor and staff nurses. - Promotes positive group dynamics as leader and team member. Serves as a clinical resource to staff members by providing coaching to all nursing staff. - Collaborates with the Radiology management and nursing to create goals and objectives to assist the staff in acquiring, maintaining or increasing competence in his/her role responsibilities, including designated mandatory in-service requirements for all staff. Serves as clinical resource when opportunities for improvement or correcting deficiencies are noted and Develops action plan as appropriate. - Performs personnel management Functions including hiring, staff orientation/development, performance evaluations and corrective action (including terminations) under hospital policy. - Collaborates with Radiology management and nursing in monitoring and evaluating quality of care and patient outcomes for a specified patient population based upon standards of care as well as the findings of nursing research, hospital policies/procedures and applicable patient care protocols. - Serves as consistent resource to patient care team regarding patient progress/status with critical path to promote continuity of patient care. Monitors documentation on patient record based on critical path. Participates in the development, implementation, evaluation and revision of critical paths. - Maintains knowledge of current trends in nursing health care delivery. Initiates and Participates in activities designed to enhance professional development of self and staff. - Serves as a clinical resource for continuous quality enhancement including: the rules, regulations and laws of local, state and federal regulatory agencies; the accreditation standards of JCAHO; and the standards of applicable professional organizations. Promotes/Develops unit-based CQE program/ council and attends monthly service CQE meetings reporting back information as appropriate. - Reviews, Establishes and revises department policies and procedures, as necessary, to ensure continuity in compliance with JCAHO and other regulatory requirements. - Attends Radiology management and nursing service education meetings and reports information to appropriate staff and modalities. Participates in development, implementation and evaluation of service education programs.    Research  - Facilitates the evolution of critical pathways based on scientific findings supported by research literatures. - Tracks outcomes performance data, identifies significant outcomes and Assesses current clinical practice in relation to research-based literature. - Plays a leadership role in TQL. Makes recommendations for change in practice to improve patient outcomes. - Contributes to and/or designs research studies applicable to designated patient population.    Education  - Identifies education needs and Coordinates with the patient care team to develop programs and materials for patient care team members. - Communicates advance knowledge and skills related to assigned patient population at the organizational level. - Improves knowledge base through attendance and participation in continuing education programs.    Administrative  - . Role models positive guest relations and collaborative practice. - Serves as a leader in the development and attainment of organizational goals as they pertain to the outcomes/nurse manager role. - Analyzes the cost and quality factors related to patient outcomes and makes recommendations to the director of Radiology, the service line administrators, and the multidisciplinary group for change in clinical practice to facilitate a cost effective environment. - Collaborate with the director of Radiology to assure successful implementation and progression of patients along a pathway.