Job Listings

Job Summary / Purpose The Manager of Surgical Service Operations (Ortho/Spine) is responsible for the administration and supervision of personnel in the operating room and is accountable to the Market Director of Surgical Services for coordination of all patient care given and related supporting services of the area.  The main function of the Manager of Surgical Service Operations is that of leadership to promote a cooperative staff effort in providing the highest quality of patient care.  The Manager of Surgical Service Operations is responsible for the allocation and completion of assigned functions in the daily operation of the Operating Room.  Also, assisting with the development and implementation of hospital and departmental philosophy, goals and objectives, policy and procedures.

MercyOne Urbandale is looking for an experienced Clinic Manager to join the team!  This person will be responsible for planing, organizing and directing all activities of the facility and often functions as a working manager fulfilling one of the functional areas of the clinic.   What you'll Do: - Work may include fulfilling the functions of one or more of the areas that are supervised. - Promotes personal growth and understanding among staff members in specific areas. - Demonstrates knowledge and understanding of management responsibilities. - Promotes teamwork among all staff in clinic.  Ensures problems, possible solutions and final solutions are understood by assigned staff members. - Presents problems in a professional manner and helps coordinate solutions inter-departmentally.  Creatively seeks solutions to existing problems as well as potential problems. Creatively implements solutions to problems. - Trains and monitors staff to ensure that protocols in specific areas comply with federal/state regulatory agencies as applicable. - Creatively seeks new ideas to stay within budget guidelines while constantly improving the quality of health care delivered. - Participates in Performance Improvement activities as appropriate. - Maintains orderly, neat appearance of work area. - Performs nursing chart audits.Works with physician, Medical Director or Director of Operations in regard to budget and operational guidelines - Maintains supply inventory and stocks supplies in various work areas. MercyOne Des Moines provides you with the same level of care you provide for others. We care about our employees' well-being and offer benefits that complement work/life balance.   We offer the following benefits to support you and your family: - Health/Dental/Vision Insurance - Flexible spending accounts - Voluntary Protection: Group Accident, Critical Illness, and Identity Theft  - Free Premium Membership to Care.com with preloaded credits for children and/or dependent adults - Employee Assistance Program (EAP) for you and your family - Paid Time Off (PTO)  - Tuition Assistance for career growth and development - Matching 401(k) and 457(b) Retirement Programs - Wellness Program    We invite you to join MercyOne Des Moines today and experience it with us! 

- Review and analysis of all CDI and Coding operations and financial reports to identify - Volume Workbook analysis - CMI trending - CC/MCC capture rates - Query reports - Financial actual to goal (monthly) - DNFB/DNFC - CDS and Coding Mismatch rates - Results from CHAN, MARSI, HIA and Corporate Responsibility - Adherence to CHS National Best Practice Guidelines - Assist with yearly review, updating CHS National Guidelines/Policy/Procedures for Coding and CDI - Ensure best practice “operations and process flows” are being adhered to and recommend changes as necessary - Encourage and establish collaborative practices with Coding, Quality, CDSs, Compliance and Physicians - Alert National Director to any issues or potential issues as it pertains to performance from Optum 360/Conifer - Identify potential areas for Education based on Reports (Physician, CDS, Coder, Quality, Corporate) Special Knowledge, Skills, Abilities - Ability to establish personal and professional credibility with Dignity Health’s SVP Finance & Revenue Operations, executive team, and finance, as well as with the revenue cycle partnership, leadership and staff throughout the system.  Demonstrates subject matter expertise and leadership to other business partner relationships – clinical, compliance, and information technology. - Thorough knowledge of the full revenue cycle across the organization with the confidence to challenge the status quo to improve organizational effectiveness and service to customers. - Ability to craft a vision, gain alignment, and motivate others towards its achievement.  The capacity to balance the big picture, strategic perspective, with attention to the details of operations. - Exceptional interpersonal, communication, and presentation skills, and the ability to clearly articulate goals and expectations across the organization. - The ability to manage multiple projects simultaneously and maintain flexibility in a dynamic work environment.  The ability to prioritize and effectively respond to issues as they arise. Benefits Include: Benefits include Medical, Dental, Vision, Paid Time Off, Holidays, Retirement Program, Disability Plans, Tuition Reimbursement, Adoption Assistance, Employee Assistance Program (EAP), Discount Programs, Life Insurance Plans, Worker Compensation, Dress for Your Day Policy, Voluntary Benefits.   Compensation Range: $44.73 to $58.15, hourly rates, annualized.   Position is eligible for incentive pay based on company performance.

Job Summary: This job is responsible for planning, managing and evaluation of the daily activities and future growth/development of the Denials Management Team for CHI Franciscan Health (CHI-FH) in accordance with professional standards, internal policies, standards and procedures and applicable regulatory/accreditation requirements.  An incumbent works to develop/implement a denials management program that anchors denials prevention/resolution processes in the analyses of core analytics to identify root causes and identify proactive and sound approaches/process improvements to avoid repetition of errors that lead to claims denials/rejections.   An incumbent promotes collaborative practice with revenue cycle stakeholders and facilitates data sharing that provides insight into where best to focus concentrated denial prevention and management efforts designed to reduce costly delays in payment and maximize claims reimbursement revenue.  Work includes:  1) managing professional RN and support staff who are responsible for denials management; 2) triaging care management denials team emergencies and assigning work coverage; 3) monitoring/reviewing results achieved by staff in meeting timeliness/quality/productivity work standards and the needs of the department; 4) assuring timely, accurate and comprehensive documentation of all activities; 5) serving as liaison between patient access/HIM, Billing and Care Management teams in regards to denials management activities; and 6) providing staff education for new policies and processes. Work requires knowledge of the concepts, professional standards and methodologies applicable to effective denials management as well as applicable regulatory requirements sufficient to ensure quality and complaint interventions and exercise judgment and critical thinking in applying clinical guidelines and standards to determine the appropriate level of care, intensity of service, length of stay and place of service.    Also requires expertise in supervising and evaluating the work of subordinate clinical staff.  Significant decisions are subject to the review and approval of higher-level management.    Essential Job Functions also include Operations, staff supervision and development, monitors compliance, performance/quality improvement.   Job Knowledge/Abilities:   - Knowledge of the principles, practices, professional standards, eligibility criteria and resources applicable to denials/utilization resource management from both hospital and payer business perspectives. - Knowledge of the principles, standards and practices, systems and procedures relating to care management/denials function in a hospital setting. - Knowledge of the content, intent and application of policies, standards, operations and regulatory/accreditation requirements pertaining to matters within the designated scope of responsibility.  - Knowledge of the content, application and interpretation of payer contracts and related materials. - Knowledge of reimbursement methodologies for reviewing variances to expected reimbursement based on established guidelines. - Knowledge of the application and operation of automated systems applicable to the assigned function. - Knowledge of CHI-FH policies, standards and requirements relating to employee training, supervision, performance management. - Ability to identify compliance deficiencies and/or systemic weaknesses and implement timely corrective action to forestall or remedy. - Ability to exercise judgment and critical thinking in applying clinical guidelines and standards to determine the appropriate level of care, intensity of service, length of stay and place of service. - Ability to analyze, trend and escalate issues as need to the appropriate stakeholders and to interpret required reports to facilitate optimal revenue recovery resulting from denials management processes. - Ability to cultivate productive relationships with all payers in regard to utilization and denials management activities. - Ability to act as a liaison between patient access/HIM, Billing and Care Management teams in regards to denials management activities. - Ability to understand the intersection of financial and clinical factors that impact the success of denials management practices and process improvement initiatives.  - Ability to demonstrate effective supervisory skills, including developing clear performance expectations, hiring, coaching, conflict management, evaluating, resolving performance problems, and group facilitation.  Change management - Ability to understand financial and/or operational productivity reports, analyze complex data/trends, identify improvement opportunities and implement effective responses/solutions. - Ability to define problems, collect data, establish facts, interpret requirements and draw valid conclusions. - Ability to keep abreast of current and changing laws and regulatory standards and their impact on operations and activities. - Ability to express ideas and convey information effectively in verbal and written communications. - Ability to develop and implement tactics, standards and procedures relating to matters within defined scope of responsibility.  - Ability to read, understand and communicate in English sufficient to perform the duties of the position. - Ability to use office equipment and automated systems/applications/software at an acceptable level. - Ability to establish and maintain effective working relationships as required by the duties of the position.

Gero Psych - Inpatient   JOB SUMMARY / PURPOSE The incumbent is responsible for planning, organizing, implementing, and maintaining initiatives for the Inpatient & Outpatient Nursing Units. Areas supported include but not limited to the following: Intensive Care Unit, Progressive Care Unit, Burn Trauma Unit, Medical-Surgical Unit, Observation Unit, Emergency Department, Women’s & Children’s Departments, and campus-specific services such as infusions, blood transfusions and injections performed in the Inpatient and Outpatient Nursing Departments. ESSENTIAL KEY JOB RESPONSIBILITIES - Has the authority to interview, hire, orient, terminate, promote, train and conduct performance evaluations. - Oversees the functional and technical job performance of team members. - Allocates and directs staffing needs to meet patient, unit and Hospital needs, and collaborates with others to ensure overall staffing needs are met. - Manages performance including: goal-setting, clarifying job expectations, monitoring performance progress, providing feedback, recognize, developing skills and addressing performance issues related to work and our Commitments using corrective action. - Monitors and oversee Customer and patient engagement, growth, quality initiatives and patient safety for multiple departments, utilizing regulatory and organizational knowledge and policy for multiple areas as separate functions. - Coordinates and manages operating systems, operational standardization, service standards and communication methods in line with system policies and processes. - Ensures optimal utilization of department resources within guidelines set forth through capital and operational budget planning, implementation of practices that achieve defined objectives, and benchmark data. - Assures appropriate level of understanding, awareness and compliance with all applicable Joint Commission, federal, state and agency laws, regulations, guidelines and professional standards. - Provides high quality services at reasonable costs by managing programs, policies and procedures for all areas of responsibility. Monitors and ensures implementation of evidence-based clinical standards of nursing practice. - Works closely with multiple disciplines to coordinate delivery of high quality care.

1. Responsible for the coordination of patient flow throughout the perioperative services areas from admission to discharge. 2. Consults in a variety of patient care situations requiring advanced competency and knowledge. 3. Serves as a clinical resource for problem solving and Assists staff with patient related issues. 4. Serves as a role model to develop staff competence in the delivery of nursing care. 5. Responsible for cost effective operations and initiatives, including product evaluation, prevention of waste & damage, materials management, patient flow, control of overtime, & appropriate staff mix. 6. Able to provide safe, quality care directly to a surgical patient as needed. Continuous Quality Improvement: 1. Facilitates unit-based performance enhancement program/projects & follows up with staff & Implements recommendations based on performance measures/outcomes. 2. Supports and Participates in unit-based research projects based on performance enhancement data (i.e. infection rates). Human Resource/Financial Management: 1. Promotes philosophy of shared leadership and individual accountability. 2. Encourages participation of staff in scheduling assignments and outcomes management. 3. Coordinates staffing and Ensures staffing coverage to provide quality patient care within budgetary guidelines. 4. Ensures cost-effective staff utilization. Assists in reassigning employees as necessary to improve productivity and/or to balance the workload. Evaluates staff and ancillary personnel as a resource consultant. 5. Participates in the hiring process to include interviews and personnel recommendations; coaches & counsels staff; completes counseling documentation, as indicated. 6. Assists the Director – Perioperative Services with the preparation & maintenance of the unit budget to include staffing responsibility, reviewing financial reports and materials mgmt.

This is the senior physician leader position responsible for providing leadership, management and strategic direction to ensure the delivery of high quality, cost-effective health care consistent with the mission of Mercy Medical Center-Des Moines (MMC-DM) and Catholic Health Initiatives (CHI) to better meet the needs of the community.  The Vice President & Chief Medical Officer (CMO) serves as the senior physician leader working with others to set the vision and strategy for the organization.  The CMO is responsible for improving clinical performance, overseeing conversion to evidence-based medicine, lead safety initiatives and direct quality assurance for Mercy.  The CMO will have accountability for the oversight of all physician vice presidents who have operational accountability for employed physicians and relationships with independent physicians. The CMO provides on-going counsel and advice to the Medical Directors and elected medical staff officers on physician matters.  The CMO assures compliance with corporate policies, by-laws and mission statement of the organization and assures clinical efforts meet or exceed standards of the various accrediting and approving bodies.  The CMO serves as staff support to the Mercy Board of Directors and will perform special projects as assigned by the CEO and/or the Board.  The CMO will work closely with his/her counterparts within CHI.  The CMO will also work closely with the Vice President responsible for the Mercy Accountable Care Organization.  The CMO will work collaboratively with the Leadership Team in all aspects of Mercy affairs and is accountable for the clinical excellence of medical care through the development, implementation and evaluation of the Mercy clinical effectiveness process that requires the integration of provider staff, Mercy management, and employees in collaborative working relationships.   Job duties require considerable knowledge of the specialized principles and practices related to health care management in order to evaluate and make viable recommendations for the improving health care delivery systems(s) and enhancing organizational effectiveness and efficiency.  Also requires considerable leadership expertise relating to business planning, process improvement, budget administration and personnel management.   Performance improvement efforts cover a variety of processes, and an incumbent must be sufficiently knowledgeable to recognize important synergies and opportunities in clinical outcomes, cost containment, patient safety/satisfaction and regulatory compliance.

Position Summary:   Under the direction of the Hospital/Market Chief Strategy Office, the Regional Sales Manager and in collaboration with members of Senior Team and designated Program Directors, the Market Development Representative (MDR) will develop, maintain and sustain close connections and communication between community physicians and Mercy Medical Center, with regard to targeted Mercy Medical Center services and service lines growth goals. The MDR will become acutely knowledgeable in specified service lines to increase interest in and awareness of those services.   The purpose of this program is to build on existing physician relations, establish relations with new physicians and identify barriers to physician satisfaction with Mercy Medical Center services and communicate issues to the Regional Sales Manager and hospital leadership with manage follow up to physicians and hospital management with regard to addressing the identified issues.  

This role will have statewide ambulatory accountability for CHI's clinics and Nebraska Heart Institute through the Cardiovascular Institute development. Responsibility for building healthy relationships with direct and indirect leadership, physicians, providers and staff. Strategic development of the ambulatory and IP integrations for the services including business planning and professional business case processes.  - Responsible for operations planning and execution in the ambulatory environment, inclusive of relationships, standards, technology (including informatics), quality, service, growth, and stewardship. - Responsible for assuring appropriate training and evolution of the management practices systems for the practice(s). - Responsible for development of reporting, measuring, outputs, and monitoring performance metrics and outcomes. - Responsible for annual budgets and long range strategic financial planning for the assigned specialties. - Responsible for optimizing infrastructure and overhead services for the division. - Responsible for the growth and development of direct reports including performance of direct reports in congruence with CHI Health policy. - Responsible for partnership with key medical leadership in identifying and monitoring key performance. - Responsible for partnerships with National, Health System, Academic, and Service Line leadership to develop integrated plans and execution. - Responsible for development of effective communication and related meeting cadence.  - Responsible for being actively involved in the community and community organizations to promote good public relations and to ascertain community needs as appropriate. - Assures coordination of accreditation and licensure activities and oversight of quality assurance/improvement initiatives for assigned division.          #LI-CHI          #missioncritical #cardiology #clinic #leadership

- Onboarding process for new team members, seeks engagement within the team as well as with the mission and operations of the hospital. Develops plans for High/Middle/Low performers with emphasis towards employee retention and recognition of high performers. Monitor and improve staff satisfaction and employee safety culture using feedback, goals and action plans. - Attention to quality of care and clinical performance. Exceed benchmarks, creating action plans when performance lags expectations, maintains a scorecard of departmental goals and communicates the goals broadly. - Ensures patient and physician satisfaction by designing and controlling the patient experience; creating and monitoring service excellence, providing timely service recovery to patient and physician when necessary. Escalates as appropriate. - Attention to growth and market development by innovating for growth, building revenue producing services with a focus on new revenue and referral development by provider. - Using evidence-based data, seeks to carefully manage the necessary resources required for inpatient care, communicating directly with the ordering provider. - Contributes to and operates within operating budgets, including volume, revenue and expenses. Maintains a capital asset 5 year plan in area. Provides detailed explanations for budget variances when necessary. Maintains area, equipment processes and furnishings to high expectations for aesthetics, safety and operational performance. - Responsible for compliance, licensure and regulatory awareness: TJC accreditation, CMS CoP and other regulatory/accreditation guidelines as appropriate. - Contributes to performance excellence and process improvement by managing the scope of service with data-driven decision making, using benchmarks, goals and action plans. Deploy strategy across the scope of the department.

Expectations - Carry-out assignments from the Market VP of Operational Finance.  - Ensure compliance with organizational policies.  - Coordinate monthly close activities with regional finance office on matters regarding monthly close, budget, decision support, and other finance issues.

- Forges successful relationships with market executives, key clinical leaders, and physicians to influence the market to optimize supply chain value and market operating margin - Accountable for the market performance on supply expense as it relates to budget and key performance indicators - Optimizes the total cost of ownership for supply chain including supply expense, labor, and other operating expenses related to supply chain activity - Ensures department complies with established standard operating procedures, policies, quality assurance programs, safety, environmental, and infection control policies and procedures - Selects, orientates, and assigns department staff (either directly or through subordinate supervisors) - Manages departments to National Supply Chain standards of performance, making operational and personnel decisions to achieve desired performance - Prepares and submits department budget and ensures that the department operate within that budget - Promotes improvement efforts throughout organization to streamline processes, optimize financial performance, and identify areas of general inefficiency  

JOB SUMMARY / PURPOSE The Sterile Processing Division Manager works under the direct supervision of the Division Director for Perioperative Services to manage the activities, operations, strategy and performance of the Sterile Processing Departments at multiple campuses. The Director is responsible for quality service to the operating rooms, procedure areas, and surgeons through timely and accurate sterilization of instruments, monitoring and reporting on departmental activities and metrics, managing employee performance and development and adhering to department policies and all regulatory standards. The Sterile Processing Division Manager is responsible to work with the Division Director of Perioperative Services to develop, implement and support the strategy, business activities and vision of the Perioperative Departments and of the hospitals across the region. Acts as expert for sterile processing in hospitals not directly supporting to this position, in a matrix fashion. ESSENTIAL KEY JOB RESPONSIBILITIES - Has the authority to interview, hire, orient, terminate, promote, train and conduct performance evaluations. - Allocate and direct staffing needs to meet patient, unit, and department needs collaborating with others to ensure overall staffing needs are met while staying within productivity targets. Manage the Sterile Processing Float Team and PRN staff as needed. - Manage performance including: setting goals, clarifying job expectations, monitoring performance progress, providing feedback, recognize, develop skills and address performance issues related to work and our Commitments using corrective action. - Provides leadership and direction to the staff in Sterile Processing to support and actualize the goals of the department and of the Surgical Services Division including established performance metrics. - Directs the effective sterilization, storage, and operating condition of instruments per regulatory and facility departments. - Establish and oversee employee orientation, education, competency, policy and procedure working closely with Infection Prevention, HR, Quality, and Regulatory agencies for guidance/compliance. - Round with Supervisors and staff in Sterile Processing and Surgery to evaluate needs and coordinate activities. - Works with Perioperative Business Analyst to establish annual budget and monitors monthly adherence. Provides input to the Capital needs of Sterile Processing. - Facilitate and manage MMIS for Sterile Processing adhering to contracts and specific needs of surgeons. Work with Purchasing, identifying needs to keep departments current with equipment and regulations.   #sterileprocessing #surgicalservices #manager

- Provides oversight of the full range of operational and strategic Human Resources activities within CommonSpirit Health to St. Joseph Health, Lexington, KY. Ensures the efficient implementation of a single CommonSpirit Health Human Resources delivery model which aligns the HR structure, processes and systems with CommonSpirit Health System HR strategies. The incumbent continuously refines the role of Human Resources within St. Joseph’s Health to ensure that Human Resources operates with its business partners as a dynamic and fully integrated service line. - Collaborates with St. Joseph’s Financial and Operational leaders to drive effective management of human capital costs resulting in a positive ROI. Accelerate the development of Human Resources culture, talent, structure, systems and processes. - Advises management and ensures compliance with laws and regulations pertaining to human resources. Develops processes and programs that ensure readiness and compliance in a highly regulated healthcare environment. - Develops, implements and oversees education/training programs and vehicles that support strategic objectives and address operational and regulatory requirements. Conducts needs analysis, perform research, design related staff or management training and organizational development programs and ensures consistency of messages. - Develops long-term relationships with organizations, educational institutions and individuals that will enhance the talent pipeline flow toward the healthcare profession in general, and the Kentucky market in particular.  May be assigned to Division and/or System projects and initiatives.   

Provides oversight of the full range of operational and strategic Human Resources activities within CommonSpirit Health to St Vincent, Little Rock, Arkansas Market. Ensures the efficient implementation of a single CommonSpirit Health Human Resources delivery model which aligns the HR structure, processes and systems with CommonSpirit Health System HR strategies. The incumbent continuously refines the role of Human Resources within St Vincent, Little Rock, Arkansas Market to ensure that Human Resources operates with its business partners as a dynamic and fully integrated service line.   - Collaborates with St Vincent, Little Rock, Arkansas Market Financial and Operational leaders to drive effective management of human capital costs resulting in a positive ROI. Accelerate the development of Human Resources culture, talent, structure, systems and processes. - Advises management and ensures compliance with laws and regulations pertaining to human resources. Develops processes and programs that ensure readiness and compliance in a highly regulated healthcare environment. - Develops, implements and oversees education/training programs and vehicles that support strategic objectives and address operational and regulatory requirements. Conducts needs analysis, perform research, design related staff or management training and organizational development programs and ensures consistency of messages. - Develops long-term relationships with organizations, educational institutions and individuals that will enhance the talent pipeline flow toward the healthcare profession in general, and the St Vincent, Little Rock, Arkansas Market in particular.  May be assigned to Division and/or System projects and initiatives. 

Summary:   The marketing and communications data analyst will complete analytical projects individually and in collaboration with other analysts with support from leaders and other analysts across the system.   As an important business partner, you will complete valuable analysis and datamining which will provide support for planning marketing investments, developing and packaging new products and services and tracking performance to improve ROI.   Job Responsibilities: - Provide data to facilitate analyses of organizational performance and proactively identify areas where marketing investments or communications support could improve operations. - Track data including but not limited to market share, out migration, market assessments and capacity analysis. - Track advertising campaigns, including costs, consumer actions (clicks, views, etc.), revenue and ROI to support the Marketing team in continual optimizations. - Collaborate with digital team to track influence of digital changes on consumer engagement and actions to improve consumer experience. - Collaborate with communications team to track and improve performance of communications channels and messaging. - Create professional reports for leaders and teams, as well as other ad hoc documents and presentations. - Ability to effectively communicate, visualize and interpret data analysis to a wide range of customers. - Lead creation of surveys, monitor response rates and create user reports to support marketing and communication needs. - Conduct the design and deployment of interactive dashboards. - Create datasets for analysis from multiple, primary sources. Combine and manipulate data for analysis including sorting, summarizing, reporting, and checking for validity and reproducibility. - Ensure completeness and accuracy of reports. - Standardize analytical reports across the region within scope and establish push reports to appropriate client groups including support of follow up adhoc requests. - Maintain good rapport and cooperative relationships. - Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and participate in their resolution. - Identifies and implements opportunities for new analytic practices that are innovative and provide strategic or efficiency gains. - Identifies and compiles external data sources as necessary. - Participates in professional development activities to enhance knowledge of healthcare market trends and analytics. - Maintains confidentiality of information obtained from database and hospital sources and abides by organizational compliance guidelines. - Continuously ideate and innovate. - Live by our Mission, Values and Cultural Beliefs and showcase these MercyOne foundations in your daily work. - Collaborates with and strengthens MarComm colleagues across MercyOne.   Mission Statement: MercyOne serves with fidelity to the Gospel as a compassionate healing ministry of Jesus Christ to transform the health of our communities.   MercyOne Vision Statement: MercyOne will set the standard for a personalized and radically convenient system of health services.   MercyOne Values: - Reverence - Integrity - Commitment to the Poor - Compassion - Excellence - Justice - Stewardship MercyOne Cultural Beliefs: - Be ONE: I benefit from and strengthen MercyOne. - Personalize Care: Your experience. My responsibility. - Own It!: I own my actions to deliver our key results. - Improve Daily: I make improvements every day for those we serve including each other. - Innovate: I imagine and embrace bold new ideas to revolutionize health. #LI-CHI #missioncritical

- Develop and implement effective and measurable enterprise-wide email and CRM-based digital marketing campaign plans that drive patient acquisition and retention. - Manage and implement all aspects of email marketing while partnering with regions to create email marketing campaigns including strategy development, content and copy, deployment, and measurement and optimization. - Demonstrate accountability for email marketing platform upkeep, platform administration, improvements and technical projects. - Collaborate with regions and manage digital campaigns within CRM to ensure appropriate goals, channels, metrics, allocated budget and reporting are tracked and documented. - Utilize analytics to monitor, adjust and report on campaign performance - Troubleshoot and resolve technical issues related to email and digital marketing platforms both internal and vendor provided. - Work with other marketing managers to ensure cross-channel campaign consistency of strategy and message. - Stay abreast of trends and best practices to maximize email marketing and other digital campaign efficiency and effectiveness. - Oversee compliance with email and digital marketing regulations and policies including those specific to health care. - Document key requirements, decisions, best practices and creates playbooks to onboard, coach, and train colleagues across the enterprise. - Continuously ideate and innovate - Live by our Mission, Values and Cultural Beliefs and showcase these MercyOne foundations in your daily work - Collaborates with and strengthens marketing and communications colleagues across MercyOne.   #LI-CHI  #missioncritical  

JOB SUMMARY: Under the direction of the Complementary Therapies Coordinator, provides massage therapy services, consultation, and education. Works in every way possible to improve the comfort and satisfaction of Harrison Medical Center internal and external customers. Supports, promotes, and enhances the healing environment and a mind-body-spirit approach to health and wellness.   ESSENTIAL DUTIES: - Effectively delivers massage therapy services, consultation, and education within ones scope of practice. - Demonstrated desire and capacity to learn and implement additional complementary therapy modalities. - Works cooperatively with a variety of clinical and administrative staff to ensure continuity of care. - Effectively manages client/patient case load. - Listens and collaborates closely with treatment team and / or patient to achieve optimal outcomes. - Timely completion of departmental paperwork, clinical documentation, and related billing requirements. - Performs duties that support the goal of referral growth through provider and patient satisfaction, education and communication. - Consistently makes themselves available to other members of the team by initiating opportunities to assist and/or round during down times. - Remains current on best practices, industry standards, and innovation related to modalities utilized. - Supports and mentors department volunteers.

Is responsible to assist in the implementation, provision and coordination of social services offered to patients in all patient areas but specifically to units that require MSW license such as Psychiatry and KDU. All the criteria-based duties and standards within this document will be performed according to department and hospital wide policies, procedures and guidelines. Essential Key Job Responsibilities - Coordinates and directs social services to ensure patient needs are met. - Interacts professionally with patient/family and involves them in formation of Plan of Care - Provides “options to potential dialysis patients prior to the initiation of dialysis and completes the HCFA 2728 - Completes a psychosocial assessment and re-assessment on patients. Develops specific measurable and realistic plans and objectives. - Provides support and counseling to patient/families experiencing and /or anticipating issues of adjusting to an illness, catastrophic event or diagnosis, change in living situation, end of life issues, grief and loss. - Assesses, counsels, refers and coordinates intervention relating to cases of suspected abuse /neglect or exploitation of children, vulnerable adults, domestic violence or sexual assault. Responsible for participation in multi-disciplinary discharge planning team meetings to assess and arrange discharge needs or alternate level of care.

  POSITION SUMMARY Responsible for the delivery of excellence in patient care through assessing, formulating nursing diagnoses and establishing goals, planning and implementing intervention and evaluating patient care outcomes. With the staff nurse's professional practice he/she Responsible for participating in and maintaining quality, cost effectiveness and guest relations.   Provide patient care in compliance with hospital policies and procedures and the standards of professional nursing practice as defined by the Board of Nurse Examiners for the State of Texas.   POSITION RESPONSIBILITIES 1. Assessment:  Does admission and ongoing assessment of patient’s condition.  Provides nursing care to meet the patient’s physical, psychological and spiritual needs.  Notifies doctor of changes in assessment that require attention.  2. Planning:  Designs, directs, evaluates, and documents the plan of care, patient/family teaching and the transition of care plan to include a safe appropriate level of care discharge.  Works with other clinical disciplines to meet specialized patient care and discharge needs.  Formulates a plan of care and daily goals that takes into consideration the individualized needs of the patient. 3. Implementation: Prepares patients physically, psychologically, and spiritually for treatments, surgeries and diagnostic studies to help reduce patient anxiety. Knows patients' conditions and reports significant changes to Charge Nurse/Team Leader, and/or physician. Implements patient safety initiative and protocols including medication safety practices, physician orders, consult notifications. 4. Evaluation: Reassesses patients at appropriate intervals following interventions. Notifies physician as necessary to modify interventions. Adjusts nursing care to meet patient's emerging and changing needs. 5. Report Skills: Gives and receives report using Bedside Shift Report including family participation. Provides an accurate and comprehensive report to the oncoming shift to help establish continuity of patient care. Receives report from off-going shift and delegates tasks as needed to provide continuity of care according to coworker's experience, abilities and the patient's acuity. 6. Environment & Patient Safety: Maintains patient and work environment to maximize safe working space.  Promptly removes all used and soiled equipment, linen, etc. to appropriate location. Incorporates national and organizational goals to improve quality, patient safety and satisfaction. Reports all patient safety and hazard concerns immediately. 7. Supplies: Maintains accurate documentation of charges and supplies used to provide patient care through cost containment measures. 8. Time Management:  Clocks in and out appropriately according to policy to ensure work is stated and completed on time.  Obtains Director/designees/House Supervisor approval before working overtime, including incremental overtime. 9. Documentation:  Consistently documents in the patient and unit records according to written health system standards of care in order to meet legal and quality patient care requirements. 10. License and Competency: Maintains RN license to practice in the State of Texas including multi-state licensure requirements. Takes responsibility for meeting competency requirements. Assists with the orientation of new employees and floated staff as requested and assigned. 11. Professional Responsibility:  Maintains all professional licenses, certifications, and annual competencies prior to deadline.  Attends mandatory in-services, workshops, town halls, and 75% of all unit meetings per year.   Stays up-to-date on communication, including emails and current journals to keep abreast of new developments in the medical and nursing fields.  12. Patient Care:  Notifies and escalates concerns to appropriate providers of life-threatening changes and notes physician response. Effectively applies the nursing process within the framework of the organization’s professional model of care, using the nursing process to meet the clinical, psychosocial and spiritual needs of the patient and family following the Catholic Ethical and Religious Directives (ERD). 13. Patient Experience:  Creates a caring and compassionate patient focused experience by building healing relationships with patients, families, and colleagues. Performs hourly rounding and bedside shift report, updating the patient communication board and providing service recovery as needed.