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POSITION SUMMARY     Performs patient access, registration, admitting and financial counseling activities, which may include: patient pre-registration and registration, admittance, patient financial counseling, researching and evaluating federal, state and commercial insurance funding issues and screening patients for alternative government funding. POSITION RESPONSIBILITIES 1. Assembles all data and documents required for complete patient registration, including, pre-admission, admission, pre-registration and registration Functions; completes all insurance verifications and authorizations   2. Enters all patient demographic information; uses other department applications for eligibility and authorization   3. Assesses patient financial responsibility and collects co-pays and deductibles at time of admission   4. Screens admissions and informs referring physician offices, patients and their families about hospital policies and procedures regarding method of payment sources for services rendered   5. Obtains and documents funding information from patients and Provides information on available funding resources; obtains funding for patients in the statuses of scheduling, pre-registration, registration, or post registration as assigned   6. Uses payer resources and website to explore and assess eligibility; Initiates third party referrals, administers financial assistance policy and procedures to determine patient eligibility for discounted prices or charity care   7. Works in collaboration with all areas of the revenue cycle to identify and resolve issues and or barriers   8. Enters a variety of fiscally related information into databases; Maintains fiscal records and files   9. Responds to requests for information and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems 
Job ID
2021-164409
Department
Patient Registration
Shift
Day
Facility / Process Level : Name
CHI St. Luke's Health–Patients Medical Center
Employment Type
Per Diem
Location
TX-Pasadena
POSITION SUMMARY     Performs patient access, registration, admitting and financial counseling activities, which may include: patient pre-registration and registration, admittance, patient financial counseling, researching and evaluating federal, state and commercial insurance funding issues and screening patients for alternative government funding. POSITION RESPONSIBILITIES 1. Assembles all data and documents required for complete patient registration, including, pre-admission, admission, pre-registration and registration Functions; completes all insurance verifications and authorizations   2. Enters all patient demographic information; uses other department applications for eligibility and authorization   3. Assesses patient financial responsibility and collects co-pays and deductibles at time of admission   4. Screens admissions and informs referring physician offices, patients and their families about hospital policies and procedures regarding method of payment sources for services rendered   5. Obtains and documents funding information from patients and Provides information on available funding resources; obtains funding for patients in the statuses of scheduling, pre-registration, registration, or post registration as assigned   6. Uses payer resources and website to explore and assess eligibility; Initiates third party referrals, administers financial assistance policy and procedures to determine patient eligibility for discounted prices or charity care   7. Works in collaboration with all areas of the revenue cycle to identify and resolve issues and or barriers   8. Enters a variety of fiscally related information into databases; Maintains fiscal records and files   9. Responds to requests for information and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems 
Job ID
2021-153514
Department
Patient Registration
Shift
Night
Facility / Process Level : Name
CHI St. Luke's Health–Patients Medical Center
Employment Type
Per Diem
Location
TX-Pasadena
POSITION SUMMARY     Performs patient access, registration, admitting and financial counseling activities, which may include: patient pre-registration and registration, admittance, patient financial counseling, researching and evaluating federal, state and commercial insurance funding issues and screening patients for alternative government funding. POSITION RESPONSIBILITIES 1. Assembles all data and documents required for complete patient registration, including, pre-admission, admission, pre-registration and registration Functions; completes all insurance verifications and authorizations   2. Enters all patient demographic information; uses other department applications for eligibility and authorization   3. Assesses patient financial responsibility and collects co-pays and deductibles at time of admission   4. Screens admissions and informs referring physician offices, patients and their families about hospital policies and procedures regarding method of payment sources for services rendered   5. Obtains and documents funding information from patients and Provides information on available funding resources; obtains funding for patients in the statuses of scheduling, pre-registration, registration, or post registration as assigned   6. Uses payer resources and website to explore and assess eligibility; Initiates third party referrals, administers financial assistance policy and procedures to determine patient eligibility for discounted prices or charity care   7. Works in collaboration with all areas of the revenue cycle to identify and resolve issues and or barriers   8. Enters a variety of fiscally related information into databases; Maintains fiscal records and files   9. Responds to requests for information and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems 
Job ID
2021-153511
Department
Patient Registration
Shift
Night
Facility / Process Level : Name
CHI St. Luke's Health–Patients Medical Center
Employment Type
Per Diem
Location
TX-Pasadena
POSITION SUMMARY     Performs patient access, registration, admitting and financial counseling activities, which may include: patient pre-registration and registration, admittance, patient financial counseling, researching and evaluating federal, state and commercial insurance funding issues and screening patients for alternative government funding. POSITION RESPONSIBILITIES 1. Assembles all data and documents required for complete patient registration, including, pre-admission, admission, pre-registration and registration Functions; completes all insurance verifications and authorizations   2. Enters all patient demographic information; uses other department applications for eligibility and authorization   3. Assesses patient financial responsibility and collects co-pays and deductibles at time of admission   4. Screens admissions and informs referring physician offices, patients and their families about hospital policies and procedures regarding method of payment sources for services rendered   5. Obtains and documents funding information from patients and Provides information on available funding resources; obtains funding for patients in the statuses of scheduling, pre-registration, registration, or post registration as assigned   6. Uses payer resources and website to explore and assess eligibility; Initiates third party referrals, administers financial assistance policy and procedures to determine patient eligibility for discounted prices or charity care   7. Works in collaboration with all areas of the revenue cycle to identify and resolve issues and or barriers   8. Enters a variety of fiscally related information into databases; Maintains fiscal records and files   9. Responds to requests for information and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems 
Job ID
2020-145479
Department
Patient Registration
Shift
Day
Facility / Process Level : Name
CHI St. Luke's Health–Patients Medical Center
Employment Type
Per Diem
Location
TX-Pasadena
The Patient Access Respresnstative II is responsible for greeting patients, communicating with departments, scheduling appointments, answering phones, receiving payments, verifying necessary information and records in the medical record.  Provides information to patients so they may fully utilize and benefit from the clinic services.    - Greets patients in polite, prompt, helpful manner and provides any necessary instructions/directions. Informs appropriate department of patient`s arrival. - Answers phone in pleasant manner and routes calls, takes messages, responds to questions and deals with patients' needs expeditiously. - Schedules follow-up appointments, and contacts no-show and canceled appointments to reschedule to ensure that no patient is lost to follow-up. - Verifies and updates patient information at each encounter with patient. - Collects copays, bad debts and prepays as specifies in the system at time of patient check-in. Issues receipts. - Obtains patient forms, consents, signatures as needed to keep patient's records up to date. - Collects and enters patient's insurance information into database. - Obtains referral information is necessary for patient's appointment. Ensuring proper authorizations are obtained before patient is seen in the office. - Assembles patient's charts for the next day visits, ensuring records from other offices have been received and scanned into patient's chart. - Performs other duties as assigned to meet the organization`s needs.
Job ID
2021-159251
Department
Referrals
Shift
Day
Facility / Process Level : Name
CHI St Joseph Health
Employment Type
Full Time
Location
TX-BRYAN
Job Summary: Performs a variety of administrative support duties associated with the patient intake process in accordance with established internal guidelines and procedures. Work includes 1) scheduling patient appointments, 2) collecting, recording and distributing patient demographic and financial data, 3) gathering/validating insurance information and obtaining authorization for services, and 4) performing related administrative support duties. Work requires knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent follows proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Work requires strong customer service skills and familiarity with department specific computer systems.
Job ID
2020-134861
Department
Hospice
Shift
Day
Facility / Process Level : Name
CHI Franciscan St Joseph Medical Center
Employment Type
Per Diem
Location
WA-TACOMA
1.     COMMUNICATION a.     Answers phones promptly and courteously b.     Responds to mail regarding account inquires c.     Answers patient questions d.     Works one on one with billing agency to actively collect past due balances e.     File all correspondence in patient record f.      Researches patient problems and complaints for causes and solutions   2.     INFORMATION MANAGEMENT a.     Verifies all ICD-9, CPT codes and modifiers when posting to patient account b.     Maintains records and files current for easy retrieval c.     Enters patient information for appointments d.     Reviews daily transaction journals to ensure all transaction batches are balanced e.     Handles patient accounts confidentially   3.     CLERICAL a.     Post all charges and payments to each designated patient account b.     Uses appropriate adjustment and payment codes when posting to patient accounts c.     Refers necessary accounts to billing agency to process for collections d.     Ensure patient information is accurate in patient and computer records e.     Maintain chart order established by clinic, when filing correspondence in patient record f.      Performs other duties as assigned   4.     STEWARDSHIP a.     Understands billing process b.     Handles collections of patient money in accurate honest mannerism c.     Handles patient accounts in confidential mannerism Effective in personal time management             5.     GUEST RELATIONS a.     Maintains good working relationships with patients, clinic staff, billing agency and insurance companies b.     Comply with regulatory standards for the industry and the clinic c.     Schedule patient appointments  
Job ID
2021-163862
Department
Cardiology Clinic
Shift
Day
Facility / Process Level : Name
CHI St Vincent Hot Springs
Employment Type
Full Time
Location
AR-HOT SPRINGS
Job Summary: Performs a variety of administrative support duties associated with the patient intake process in accordance with established internal guidelines and procedures. Work includes 1) scheduling patient appointments, 2) collecting, recording and distributing patient demographic and financial data, 3) gathering/validating insurance information and obtaining authorization for services, and 4) performing related administrative support duties. Work requires knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent follows proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Work requires strong customer service skills and familiarity with department specific computer systems.   Essential Job Duties: Schedules patients for department services, including calling patients to set up and confirm scheduled appointments and recording cancellations and rescheduling time slot. Receives, collects, verifies, records, updates and distributes patient medical records, demographics and financial information in accordance with FHS standards and guidelines. Gathers and validates insurance information and contacts insurance companies to initiate and follow up on authorizations. Performs a variety of related administrative support duties for department. Exhibits and adheres to CHI Franciscan Health’s Core Values of Reverence, Integrity, Compassion and Excellence.  
Job ID
2021-163213
Department
Oncology Admin
Shift
Day
Facility / Process Level : Name
CHI Franciscan St. Anthony
Employment Type
Full Time
Location
WA-GIG HARBOR
Patient Account Representatives with MercyOne, have a variety of skills in cash handling and credit card protocols. We are looking for dedicated local individuals (not a remote position) to join our Physician Billing Office team! Some of your responsibilities include: - Adheres to all cash handling and credit card processes and protocols - Maintains, batches and logs bank batches, electronic funds transfers, online banking website, and the online credit card website on a daily basis - Matches electronic remittance advices, logs information, and remits necessary information to Systems Team according to the Posting Protocol and within the established IT submission timeframe - Reconcile the cash reconciliation spreadsheet on a daily basis and provide month end support as required - Maintain a positive working relationship with the lockbox contact in order to identify and resolve any issuesScanner/Paper Claims Processing - Responsible for scanning documents into scanning database by assigning batch number and batch labels based on defined naming convention to ensure the documents are easily accessible through defined search techniques - Assists others in locating scanned documents involving complex searches - Responsible for preparing paper claims to be filed to the insurance payers by editing the claims as required by the payers and attaching EOB copies as necessary. - Files all scanned documentation and prepares documents for off-site storage MercyOne provides you with the same level of care you provide for others. We care about our employees' well-being and offer benefits that complement work/life balance.                                                   We offer the following benefits to support you and your family: - Health/Dental/Vision Insurance - Flexible spending accounts - Voluntary Protection: Group Accident, Critical Illness, and Identity Theft  - Free Premium Membership to Care.com with preloaded credits for children and/or dependent adults - Employee Assistance Program (EAP) for you and your family - Paid Time Off (PTO)  - Tuition Assistance for career growth and development - Matching 401(k) and 457(b) Retirement Programs - Wellness Program #missioncritical  
Job ID
2020-112331
Department
Physicians Billing System
Shift
Day
Facility / Process Level : Name
MercyOne
Employment Type
Full Time
Location
IA-ADEL
Patient Account Representatives with MercyOne, have a variety of skills in cash handling and credit card protocols. We are looking for dedicated local individuals (not a remote position) to join our Physician Billing Office team! Some of your responsibilities include: - Adheres to all cash handling and credit card processes and protocols - Maintains, batches and logs bank batches, electronic funds transfers, online banking website, and the online credit card website on a daily basis - Matches electronic remittance advices, logs information, and remits necessary information to Systems Team according to the Posting Protocol and within the established IT submission timeframe - Reconcile the cash reconciliation spreadsheet on a daily basis and provide month end support as required - Maintain a positive working relationship with the lockbox contact in order to identify and resolve any issuesScanner/Paper Claims Processing - Responsible for scanning documents into scanning database by assigning batch number and batch labels based on defined naming convention to ensure the documents are easily accessible through defined search techniques - Assists others in locating scanned documents involving complex searches - Responsible for preparing paper claims to be filed to the insurance payers by editing the claims as required by the payers and attaching EOB copies as necessary. - Files all scanned documentation and prepares documents for off-site storage MercyOne provides you with the same level of care you provide for others. We care about our employees' well-being and offer benefits that complement work/life balance.   We offer the following benefits to support you and your family: - Health/Dental/Vision Insurance - Flexible spending accounts - Voluntary Protection: Group Accident, Critical Illness, and Identity Theft  - Free Premium Membership to Care.com with preloaded credits for children and/or dependent adults - Employee Assistance Program (EAP) for you and your family - Paid Time Off (PTO)  - Tuition Assistance for career growth and development - Matching 401(k) and 457(b) Retirement Programs - Wellness Program #missioncritical  
Job ID
2020-112330
Department
Physicians Billing System
Shift
Day
Facility / Process Level : Name
MercyOne
Employment Type
Full Time
Location
IA-DES MOINES
Expectations: - Answers phones promptly and courteously - Handles patient accounts confidentially - Maintain chart order established by clinic, when filing correspondence in patient record - Handles collections of patient money in accurate honest mannerism - Maintains good working relationships with patients, clinic staff, billing agency and insurance companies
Job ID
2021-159486
Department
Cardiology Clinic
Shift
Day
Facility / Process Level : Name
CHI St. Vincent Health
Employment Type
Full Time
Location
AR-LITTLE ROCK
MercyOne has an opening for a Patient Account Representative. This person would be responsible for the research, posting, and reconciling of payments, contractual adjustments, and denials. They must have the ability to interpret different explanation of benefits and remittance advices from multiple payer.  Contacting payers to resolve any discrepancies.  Adhere to all cash posting processes, productivity expectations, and quality assurance standards.    Essential Functions and Responsibilities: - Demonstrates written, verbal, and nonverbal communication that is consistent with the Mercy Mission, Values and I Will Statements to all patients, families, visitors, medical staff, colleagues, vendors and other internal and external customers. - Acts as a patient advocate by responding to and addressing all patient concerns in a timely manner. - Demonstrates the ability to understand and effectively utilize a highly complex billing system(s). - Responsible for the posting of all assigned cash payments, adjustments, and/or remark codes to the appropriate claim, service date and/or account from all EOB’s and ERA’s.  
Job ID
2020-143768
Department
Accounts Payable
Shift
Day
Facility / Process Level : Name
MercyOne
Employment Type
Full Time
Location
IA-ADEL
Patient Account Representatives with MercyOne, have a variety of skills in cash handling and credit card protocols. We are looking for dedicated local individuals (not a remote position) to join our Physician Billing Office team! Some of your responsibilities include: - Adheres to all cash handling and credit card processes and protocols - Maintains, batches and logs bank batches, electronic funds transfers, online banking website, and the online credit card website on a daily basis - Matches electronic remittance advices, logs information, and remits necessary information to Systems Team according to the Posting Protocol and within the established IT submission timefrme - Reconcile the cash reconciliation spreadsheet on a daily basis and provide month end support as required - Maintain a positive working relationship with the lockbox contact in order to identify and resolve any issuesScanner/Paper Claims Processing - Responsible for scanning documents into scanning database by assigning batch number and batch labels based on defined naming convention to ensure the documents are easily accessible through defined search techniques - Assists others in locating scanned documents involving complex searches - Responsible for preparing paper claims to be filed to the insurance payers by editing the claims as required by the payers and attaching EOB copies as necessary. - Files all scanned documentation and prepares documents for off-site storage    
Job ID
2021-155034
Department
Clinic Billing
Shift
Day
Facility / Process Level : Name
MercyOne
Employment Type
Full Time
Location
IA-DES MOINES
Patient Account Representatives with MercyOne, have a variety of skills in cash handling and credit card protocols. We are looking for dedicated individuals to join our Physician Billing Office team! Some of your responsibilities include: - Adheres to all cash handling and credit card processes and protocols - Maintains, batches and logs bank batches, electronic funds transfers, online banking website, and the online credit card website on a daily basis - Matches electronic remittance advices, logs information, and remits necessary information to Systems Team according to the Posting Protocol and within the established IT submission timeframe - Reconcile the cash reconciliation spreadsheet on a daily basis and provide month end support as required - Maintain a positive working relationship with the lockbox contact in order to identify and resolve any issuesScanner/Paper Claims Processing - Responsible for scanning documents into scanning database by assigning batch number and batch labels based on defined naming convention to ensure the documents are easily accessible through defined search techniques - Assists others in locating scanned documents involving complex searches - Responsible for preparing paper claims to be filed to the insurance payers by editing the claims as required by the payers and attaching EOB copies as necessary. - Files all scanned documentation and prepares documents for off-site storage  
Job ID
2021-155033
Department
Clinic Billing
Shift
Day
Facility / Process Level : Name
MercyOne
Employment Type
Full Time
Location
IA-DES MOINES
Patient Account Representatives with MercyOne, have a variety of skills in cash handling and credit card protocols. We are looking for dedicated local individuals (not a remote position) to join our Physician Billing Office team! Some of your responsibilities include: - Adheres to all cash handling and credit card processes and protocols - Maintains, batches and logs bank batches, electronic funds transfers, online banking website, and the online credit card website on a daily basis - Matches electronic remittance advices, logs information, and remits necessary information to Systems Team according to the Posting Protocol and within the established IT submission timeframe - Reconcile the cash reconciliation spreadsheet on a daily basis and provide month end support as required - Maintain a positive working relationship with the lockbox contact in order to identify and resolve any issuesScanner/Paper Claims Processing - Responsible for scanning documents into scanning database by assigning batch number and batch labels based on defined naming convention to ensure the documents are easily accessible through defined search techniques - Assists others in locating scanned documents involving complex searches - Responsible for preparing paper claims to be filed to the insurance payers by editing the claims as required by the payers and attaching EOB copies as necessary. - Files all scanned documentation and prepares documents for off-site storage    
Job ID
2021-155032
Department
Clinic Billing
Shift
Day
Facility / Process Level : Name
MercyOne
Employment Type
Full Time
Location
IA-DES MOINES
Patient Account Representatives with MercyOne, have a variety of skills in cash handling and credit card protocols. We are looking for dedicated local individuals (not a remote position) to join our Physician Billing Office team! Some of your responsibilities include: - Adheres to all cash handling and credit card processes and protocols - Maintains, batches and logs bank batches, electronic funds transfers, online banking website, and the online credit card website on a daily basis - Matches electronic remittance advices, logs information, and remits necessary information to Systems Team according to the Posting Protocol and within the established IT submission timefrme - Reconcile the cash reconciliation spreadsheet on a daily basis and provide month end support as required - Maintain a positive working relationship with the lockbox contact in order to identify and resolve any issuesScanner/Paper Claims Processing - Responsible for scanning documents into scanning database by assigning batch number and batch labels based on defined naming convention to ensure the documents are easily accessible through defined search techniques - Assists others in locating scanned documents involving complex searches - Responsible for preparing paper claims to be filed to the insurance payers by editing the claims as required by the payers and attaching EOB copies as necessary. - Files all scanned documentation and prepares documents for off-site storage    
Job ID
2021-159787
Department
Patient Accounting
Shift
Day
Facility / Process Level : Name
MercyOne
Employment Type
Full Time
Location
IA-DES MOINES
Patient Account Representatives with MercyOne, have a variety of skills in cash handling and credit card protocols. We are looking for dedicated local individuals (not a remote position) to join our Physician Billing Office team! Some of your responsibilities include: - Adheres to all cash handling and credit card processes and protocols - Maintains, batches and logs bank batches, electronic funds transfers, online banking website, and the online credit card website on a daily basis - Matches electronic remittance advices, logs information, and remits necessary information to Systems Team according to the Posting Protocol and within the established IT submission timeframe - Reconcile the cash reconciliation spreadsheet on a daily basis and provide month end support as required - Maintain a positive working relationship with the lockbox contact in order to identify and resolve any issuesScanner/Paper Claims Processing - Responsible for scanning documents into scanning database by assigning batch number and batch labels based on defined naming convention to ensure the documents are easily accessible through defined search techniques - Assists others in locating scanned documents involving complex searches - Responsible for preparing paper claims to be filed to the insurance payers by editing the claims as required by the payers and attaching EOB copies as necessary. - Files all scanned documentation and prepares documents for off-site storage  
Job ID
2021-151239
Department
Physicians Billing System
Shift
Day
Facility / Process Level : Name
MercyOne
Employment Type
Full Time
Location
IA-DES MOINES
Responsible for the research, posting, and reconciling of payments, contractual adjustments, and denials.  Ability to interpret different explanation of benefits and remittance advices from multiple payer.  Contacting payers to resolve any discrepancies.  Adhere to all cash posting processes, productivity expectations, and quality assurance standards.    - Demonstrates written, verbal, and nonverbal communication that is consistent with the Mercy Mission, Values and I Will Statements to all patients, families, visitors, medical staff, colleagues, vendors and other internal and external customers. - Promotes the Spirit of Mercy by displaying an attitude and behaviors that are consistent with the Mercy Mission, Value and I Will Statements. - Acknowledges patient rights with regard to confidentiality by maintaining patient confidentiality and following HIPAA guidelines and regulations at all times. - Acts as a patient advocate by responding to and addressing all patient concerns in a timely manner. - Maintains current on all mandatory employment requirements including but not limited to Orientation Attendance (new hires), CHI Mandatory Education Courses, CHI additional Education Courses, Health Review, TB Testing and Annual Flu Shot. - Must be a self- started and demonstrate the ability to work independently by making appropriate decisions according to the organizational and departmental guidelines that fall within the scope of the position. - Demonstrates the ability to understand and effectively utilize a highly complex billing system(s). - Maintains current knowledge of all Federal, State and compliance regulations related to billing and insurance as required based on the scope of the position. - Demonstrates an understanding of HCFA 1500 claim forms, CPT, ICD.9 and HCPCS codes specific to insurance carrier requirements as required based on scope of the position. - Maintains clear and concise documentation in claims and/or online notes as required based on the scope of the position. - Participates effectively as a team member. - Maintains competent job performance or better. - Maintains an organized work area that enhances the organizational/departmental image. - Reports any and all issues related to workflow backlog or identified process related concerns to Manager.   Patient Account Rep II – Cash Posting - Responsible for the posting of all assigned cash payments, adjustments, and/or remark codes to the appropriate claim, service date and/or account from all EOB’s and ERA’s. - Possesses ability to comprehend complex insurance claims and explanations of benefits in various payer formats - Adheres to all cash posting processes and protocols - Contacts payers to resolve issues necessary in order to reconcile and apply payments - Reconciles each batch to the check deposit amount - Initiates the refund/recoup process for all credit balances - Maintains ability to recognize claim denials on EOB’s/ERA’s and applies information appropriately to allow for additional follow up as necessary - Brings all variances to resolution within established timeframes - Maintains productivity standards defined by management. - Ability to research errors that resulted in unposted claim payments. - Coordinate activities for unidentified payments. - Maintains working knowledge of multiple payer websites - Maintains knowledge of all government and non-governmental industry regulation changes.  
Job ID
2020-121537
Department
Physicians Billing System
Shift
Day
Facility / Process Level : Name
MercyOne
Employment Type
Full Time
Location
IA-DES MOINES
Responsible for covering all Patient Services personnel and their job responsibilities.  This includes the following positions:  Switchboard Operator, Front Desk Check In, Physician Scheduler, and Device Desk. Responsible for checking in patients, verify demographic information for nuclear studies.  Responsible for obtaining prior authorization from insurance carriers for nuclear studies. This may require traveling to our satellite clinics to cover staff when necessary.  This position also may include other duties as assigned by Patient Services Supervisor.    - Attention to Detail: Able to accurately perform the assigned work without error.  Expected to understand patient health insurance providers and scheduling protocol for physicians and APNs.   - Multi-tasking: Able to work through large volume reports, communicate to hospital staff, clinic staff and patients, and assist with answering the phone or helping a patient in the office while maintaining accuracy and complete tasks.  Able to schedule clinic appointments per protocol for different physician and departments. - Reasoning Abilities: Exhibits ability to think through the scheduling process and appropriately schedule hospital and clinic procedures/appointments. Understands where to direct patient questions when answering the phone and can successfully hand off to other team members when appropriate.  Identifies problems and presents to Supervisor if unable to resolve.  - Teamwork Orientation: Works cooperatively & collaboratively with others toward the accomplishment of shared goals. - Achieves Results: Reflects a drive to achieve and outperform.  Accepts responsibility for actions and results. - Learning and Growth: Has a commitment to continuous learning. - Communication: Practices attentive and active listening and can restate opinions of others; communicates messages in a way that has the desired effect.
Job ID
2021-153947
Department
Cardiology Clinic
Shift
Day
Facility / Process Level : Name
CHI St. Vincent Health
Employment Type
Full Time
Location
AR-NORTH LITTLE ROCK
Patient Account Representatives II with MercyOne, have a variety of skills in cash handling and credit card protocols. We are looking for dedicated local individuals (not a remote position) to join our Physician Billing Office team! Some of your responsibilities include: - Adheres to all cash handling and credit card processes and protocols - Maintains, batches and logs bank batches, electronic funds transfers, online banking website, and the online credit card website on a daily basis - Matches electronic remittance advices, logs information, and remits necessary information to Systems Team according to the Posting Protocol and within the established IT submission timeframe - Reconcile the cash reconciliation spreadsheet on a daily basis and provide month end support as required - Maintain a positive working relationship with the lockbox contact in order to identify and resolve any issuesScanner/Paper Claims Processing - Responsible for scanning documents into scanning database by assigning batch number and batch labels based on defined naming convention to ensure the documents are easily accessible through defined search techniques - Responsible for preparing paper claims to be filed to the insurance payers by editing the claims as required by the payers and attaching EOB copies as necessary. - Files all scanned documentation and prepares documents for off-site storage    
Job ID
2020-110091
Department
Physicians Billing System
Shift
Day
Facility / Process Level : Name
MercyOne
Employment Type
Full Time
Location
IA-DES MOINES
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