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GENERAL SUMMARY: Under general supervision electronically files, locates, logs, retrieves, and forwards medical record information to Iowa Heart Center staff.   ESSENTIAL FUNCTIONS: - Retrieves medical record information for all Iowa Heart Center staff and physicians as needed. - Maintains electronic medical records; keeping information in proper order, scanning charts as needed, and tracking charts as necessary. - Retrieves, preps, scans, and indexes filing/correspondence daily.  - Answers incoming calls providing routine information and directing calls to appropriate area. - Responds to requests via telephone, NextGen inbox, and fax. - Electronically addresses incoming fax lines for each Iowa Heart Center office according to written guidelines. - Accesses computer to determine chart location, chart tracking, and to retrieve necessary information to include PaperClip (archived) records. - Faxes medical records to authorized individuals, staff or providers. - Informs department manager of needed supplies.
Job ID
2021-154328
Department
Cardiology Services
Shift
Day
Facility / Process Level : Name
MercyOne Des Moines Medical Center
Employment Type
Full Time
Location
IA-WEST DES MOINES
Job ID
2020-140598
Department
Cardiology Clinic
Shift
Day
Facility / Process Level : Name
CHI St. Vincent Health
Employment Type
Full Time
Location
AR-LITTLE ROCK
Provides specialized and routine histologic procedures and tests to aid in the detection, diagnosis and treatment of disease.  Demonstrates knowledge learned through certification. Essential Key Job Responsibilities - Works all benches of histology workflow-registration, embedding, microtomy, distribution - Tissue processors- works with, performs troubleshooting - Maintains accuracy of patient identification on all specimens throughout the histology workflow - Performs histochemical and immunohistochemical staining - Routine maintenance of equipment/reagents - Grossing bench-performs surgical specimen dissection on simple to mildly complex specimens, frozen sections, maintain cryostats - Dictates complete and accurate descriptions using voice recognition technology
Job ID
2021-152047
Department
Pathological Laboratory Svcs
Shift
Day
Facility / Process Level : Name
CHI St. Alexius Bismarck
Employment Type
Full Time
Location
ND-Bismarck
GENERAL SUMMARY: Acts as technical information resource for MercyOne Des Moines Laboratory. Identifies problems that may adversely affect test performance and/or results and uses knowledge, critical thinking skills, and judgment to troubleshoot and resolve them.  May be assigned to assume the duties of a charge technologist. Performs tasks and procedures specific to assigned department with minimal supervision.       ESSENTIAL FUNCTIONS: - Uses educational and technical expertise to troubleshoot issues related to specimen quality, instrument/method performance and analytical interferences to ensure patient results match clinical status. - Assists and supports quality management systems and performance improvement initiatives. - Works independently, organizing work to meet established deadlines and records. - Maintains supply inventories. - Trains new employees and acts as a preceptor for medical laboratory science students. - Operates laboratory information systems, personal computers, and instrument-related computer software. - Provides exceptional customer service to internal and external customers.   Functions specific to West Lakes Lab, Blood Bank, Hematology, Chemistry and Microbiology Sections: - Performs complex laboratory procedures utilized for the diagnosis and treatment of disease as appropriate for patient age to include neonates, infants, children, adolescents, adults, and geriatric adults; recognizes deviation from expected results; analyzes and corrects problems using scientific principles. - Analyzes quality control data, makes judgments concerning the results, and takes appropriate action to maintain test accuracy and precision. - Performs preventive maintenance and basic troubleshooting of instrumentation and equipment. - Performs new instrument or procedure implementation and training. - May be assigned to assume duties of charge technologist in absence of supervisor/manager.   Functions specific to Technical Resolution Section: - Serves as technical resource for tests referred from MercyOne Des Moines Laboratory to other testing facilities.  - Scans or enters send-out testing reports into LIS and maintains standing orders for outreach patients/clients. - Performs billing functions including but not limited to:  entering test charges & credits and proper diagnosis codes when provided by client. - Ensures timely follow-up of customer complaints, issues and need for redraws.  - Documents all contact made with client in client services incident management system. - Rectifies registration errors on outreach patients such as updating/correcting demographic information, updating “bill to” information, and ensuring patient report is issued under correct registration account.  #MissionCritical
Job ID
2020-141705
Department
Laboratory Services
Shift
Day
Facility / Process Level : Name
MercyOne Des Moines Medical Center
Employment Type
Full Time
Location
IA-DES MOINES
GENERAL SUMMARY: Performs highly complex clinical laboratory tests in histocompatibility and flow cytometry that requires a professional level of knowledge to analyze and interpret results.  Performs testing for both living and deceased donor transplantation including human leukocyte antigen (HLA) testing, antibody screening, and flow cytometric crossmatches.  Requires ability to work independently, use of critical thinking, and strong communication skills to ensure vital patient information is accurately shared between transplant teams.  Uses flow cytometry skills to perform antigenic testing on blood, tissue, and body fluids for diagnosis of disease.       ESSENTIAL FUNCTIONS: - Performs immunological work-ups within the required time of current organ preservation methods. - Independently verifies results and reports conclusions directly to physicians. - Performs crossmatches between recipients and donors (live or deceased) identified by the United Network for Organ Sharing (UNOS) and the Iowa Donor Network. Responsible for extent of crossmatching and selection of appropriate sera. - Screens potential recipients for anti-HLA antibody determination. - Records and reviews test results for accuracy. Completes required administrative tasks and gives reports to medical director for review. - Performs flow cytometry analysis for lymphoma/leukemia immunotyping and lymphyocyte subsets/CD4s among other tests. - Participates in competency assessments and proficiency testing. - Performs complex laboratory procedures utilized for the diagnosis and treatment of disease as appropriate for patient age to include neonates, infants, children, adolescents, adults, and geriatric adults; recognizes deviation from expected results; analyzes and corrects problems using scientific principles. - Rotates into call schedules as determined by department. - Analyzes quality control data, makes judgments concerning the results, and takes appropriate action to maintain test accuracy and precision. - Assists and supports quality management systems and performance improvement initiatives. Utilizes LEAN principles/productivity standards. - Performs preventive maintenance and basic troubleshooting of instrumentation and equipment. - Works independently, organizing work to meet established deadlines and records. - Performs new instrument or procedure implementation and training. - Maintains supply inventories. - Trains new employees and acts as a preceptor for medical laboratory science students. - Operates laboratory information systems, personal computers, and instrument-related computer software. #MissionCritical #CHH-LI
Job ID
2020-119483
Department
Laboratory Services
Shift
Day
Facility / Process Level : Name
MercyOne Des Moines Medical Center
Employment Type
Full Time
Location
IA-DES MOINES
Our Histotechnicians play a huge role in supporting the healthcare team members in determining the diagnosis and treatment of diseases. Our patients rely on their skills and expertise in supporting their healthcare needs and we want to add more talent to our already incredible team in our Histology department. If you have a passion for histology, we want to talk to you!   What you will do: - Receives, accessions as required, and prepares tissues and other biological materials using accepted histological techniques; performs proper labeling, fixation, embedding, microtomy, staining, and coverslipping. - Prepares and evaluates stains, reagents, and solutions necessary for slide preparation following established policies and procedures. - Performs quality control, preventative maintenance, and troubleshooting of instruments and stains for optimal performance. - Follows all CAP and regulatory guidelines, demonstrating consistent adherence to national patient safety goals
Job ID
2021-157507
Department
Laboratory Services
Shift
Day
Facility / Process Level : Name
CHI Health Creighton University - Bergan Mercy
Employment Type
Full Time
Location
NE-OMAHA
Leverage technology to help keep you and your family safe!   • Care for patients in their own home in and around your community! • Our remote patient monitoring reinforces your individual case management! • COVID/PPE Best Outcomes, Best Schedule, Best Technology, Easy Documentation, Competitive Pay – Let it work for YOU!   Join our Team Today!     As a PRN Home Health Care RN, you will truly make a difference in the lives of your patients and their families while keeping your own family safe! Your quick thinking and medical training determine the outcome and quality of a patient’s life. You have to be quick, creative, and accurate. Not everyone can do this job, but you can!   Additional Responsibilities: • Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times. • Maintains confidentiality and protects sensitive data at all times. • Adheres to organizational and department specific safety standards and guidelines.
Job ID
2020-120943
Department
Home Health and Hospice
Shift
Day
Facility / Process Level : Name
Dignity Health at Home
Employment Type
Per Diem
Location
AZ-Chandler
Job Summary: Provides effective, efficient and accurate pharmaceutical care to patients to ensure positive drug therapy outcomes. Work is performed in accordance with protocols, internal guidelines/standards and regulatory requirements. An incumbent coordinates and supervises the compounding and dispensing of drugs according to medication orders issued by authorized medical care providers and is responsible for the timely processing of medication orders and the distribution of medications and IV admixtures to patients in a safe and timely manner. Incumbents are also accountable for keeping professional skills current; developing and maintaining professional contacts with appropriate community resources; participating in continuous performance improvement, assisting in the orientation of new staff and supervision of student and volunteers and consistently making efforts to achieve extraordinary results. Essential Duties: - Applies the principles of pharmaceutical care to ensure optimum medication-related patient outcomes. - Coordinates the distribution of medications to patients in their area(s) of responsibility. - Provides education for patients, pharmacy staff, residents, externs, interns, students, technician students, and other healthcare workers at FHS in a positive, constructive and motivating manner. - Participates, proactively, in medication safety and quality improvement initiatives. Additional Responsibilities: Adheres to and exhibits our Core Values of Reverence, Integrity, Compassion and Excellence.  
Job ID
2021-163165
Department
Pharmacy
Shift
Day
Facility / Process Level : Name
CHI Franciscan St Joseph Medical Center
Employment Type
Part Time
Location
WA-UNIVERSITY PLACE
Job Summary: Provides first level support to internal and/or external users of CHI-FH computer systems, IT networks, hardware, and software, working within an assigned non-IT department. Identifies problems and serves as the assigned department’s first-level resolution resource, including answering questions, providing advice, troubleshooting, providing routine first-level training, and following up with users. Acts as the department’s primarily liaison between department and national IT center or IT vendors in regards to problem resolution, troubleshooting, and system/hardware upgrades. An incumbent may provide hardware and software installation, end-user training, assist in the setup/deletion of user accounts, maintain user security, and other similar tasks. In responding to service requests, an incumbent must diagnose the nature of the problem and then determine the best approach to resolving the problem. The work requires strong customer service, communication, problem-solving and technical troubleshooting skills.  In addition, work requires the ability to keep skills up-to-date and in line with changing technologies and new CHI-FH needs, objectives and priorities. Essential Duties: Sets up, configures, tests, moves, repairs, maintains and troubleshoots department hardware and software in accordance with established standards and procedures. Serves as primary department contact with national IT help desk and/or hardware/software vendors, which may include working with IT and vendors to resolve help desk tickets and/or reporting problems or issues affecting the department systems, hardware, and software.  Trains computer users (including remote sites and/or users) on how to properly use new/updated hardware, software and systems, which may include computers, printers, phones, tablets, webcams, videoconferencing tools, general desktop software, or specialized department software systems. Performs department specific projects and tasks as assigned.   Additional Responsibilities: Adheres to and exhibits our Core Values of Reverence, Integrity, Compassion and Excellence.   
Job ID
2021-159436
Department
Hospice
Shift
Day
Facility / Process Level : Name
CHI Franciscan St Joseph Medical Center
Employment Type
Full Time
Location
WA-UNIVERSITY PLACE
Responsible for identifying and collecting patient financial obligation for the duration of stay as well as verifying the eligibility/benefits information for the patient’s visit. will also determine eligibility for the hospital’s various financial assistance programs. 1. Performs collection Functions and financial assistance for payment methods   2. Conducts interviews with patients and/or family members   3. Collect and/or negotiate point of service payments or link to financial assistance programs   4. Must be capable of articulating information in a courteous, clear and informative manner to patients, guarantors, family members, clinical staff, other hospital personnel, vendors, physicians, and their office staff   5. Convey estimates of the patient responsibility portion of the billed cost of service to patients under deductible, coinsurance, and standard co-pay benefit designs based on established charge estimates for common procedures    6. Counsels patients regarding their third-party coverage, financial responsibility, and billing procedures   7. Review patient account summaries of unbilled charges, billing, payments, and collection activities   8. Obtain all forms required for patients potentially qualifying for financial assistance   9. Review and monitor accounts for inpatients and initiate proper action    10. Ensures payers are listed Accurately, pertaining to primary, secondary, and/or tertiary coverage and billing when a patient has multiple third party/governmental payers listed on an account.   11.  Process patient accounts and deploy established policies to resolve insurance issues with patient accounts with/without supervision i.e. conference calls with employer, payer and physician office staff   12.  Initiate pre-cert for in-house patients when required, obtaining pre-certification reference number, approved length of stay, and utilization review company contact person and telephone number 
Job ID
2020-143783
Department
Business Office Patient Financial Services
Shift
Day
Facility / Process Level : Name
CHI St. Luke's Health–Patients Medical Center
Employment Type
Full Time
Location
TX-Pasadena
Essential duties and responsibilities are as follows: Admission-assists ChargeNurse with completion of Medical Providers orders on admissions; Assures accurate completion of medication sheets on new admissions. Care Plans-assists in the developement of care plans on admission; changes in patient conditions are reported to Charge nurse and assures care plans are updated. Assesments are performed when notified of a change in patient condition by any member of nursing staff and reported to Charge Nurse; notifing provider of change in patient's condition if requested by Charge Nurse. Medication Dispense-notify pharmacy of any new admits or changes in medication orders; dispense oral medications as ordered and chart accordingly.  IV, SQ and IM medications are given according to orders and charted under supervision of the RN. Discharges or changes in level of care-notify pahrmacy of change in patient care level or discharge, under supervision of Charge Nurse, orders explained to patient or cargiver and follow-up appointments and prescription arrangements are made if necessary. Treatment/ER room care-assists Charge Nurse, if necessary, in treatment needs for outpatients in ER or Treatment Room; Gathers updated admission information regarding insurance and biographical information.  Calls in additional help when needed, and completes appropriate charting and transfer paperwork when needed. Skills-establishes Intravenous sites utilizing aseptic technique with a 80% success rate and urinary catheter utilizing sterile technique with 90% success rate.  Dressing changes performed according to medical provider orders.  All skills performed under the supervison of RN and allowed under Nurse Practice Act.  Performs other duties as assigned.
Job ID
2020-115445
Department
Skilled Nursing Care
Shift
Varied
Facility / Process Level : Name
CHI St. Alexius Turtle Lake
Employment Type
Full Time
Location
ND-Turtle Lake
Serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; Maintains security and telecommunications system. 1. Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.   2. Directs visitors by maintaining employee and department directories; giving instructions.   3. Maintains security by following department specific protocols; monitoring logbook; issuing visitor badges. (if applicable)   4. Maintains safe and clean reception area by complying with procedures, rules, and regulations.   5. Contributes to team effort by accomplishing related results as needed. 
Job ID
2021-164410
Department
Administration
Shift
Day
Facility / Process Level : Name
CHI St. Luke's Health–Patients Medical Center
Employment Type
Part Time
Location
TX-Pasadena
Job Summary: This job is responsible for serving as the direct interface between patient/family and CHI Franciscan Food and Nutrition Services with respect to meal selections in accordance with diet orders and department standards. Incumbents are assigned to a specific set of rooms for their work day/schedule in order to cultivate a relationship with patients, family members and unit staff.   Work includes placing patients’ orders electronically utilizing a bedside-mounted PC equipped with the dietary food management (DFM) technology which is integrated with the electronic medical record (EPIC). An incumbent also provides personalized delivery of meal trays and assures, within scope of position, that tray contents are accurate to diet specifications and patient order preferences.   Work requires basic knowledge of division-approved diets in order to assist, inform and guide patients in placing meal orders and to facilitate optimum patient nutritional care and customer satisfaction. An incumbent will proactively address service and/or quality issues as they occur, working with the greatest degree of patient satisfaction in mind and taking personal responsibility for expedient action and effective solutions.   Essential Duties: - Takes patient meal orders from the bedside using the electronic room service program (DFM) in accordance with established standards and procedures. - Interacts with assigned patients and their care teams to facilitate exceptional customer service in meeting patient room service needs; promotes perception of “personal service” through individualized ordering and meal delivery. - Provides basic information, within scope of position, to patients with respect to nutrition and therapeutic diet.
Job ID
2021-161483
Department
Nutrition Services
Shift
Day
Facility / Process Level : Name
CHI Franciscan St. Michael Medical Center
Employment Type
Full Time
Location
WA-SILVERDALE
Starting Wage:  $15.66/hour   Job Summary: This job is responsible for serving as the direct interface between patient/family and CHI Franciscan Food and Nutrition Services with respect to meal selections in accordance with diet orders and department standards. Incumbents are assigned to a specific set of rooms for their work day/schedule in order to cultivate a relationship with patients, family members and unit staff.   Work includes placing patients’ orders electronically utilizing a bedside-mounted PC equipped with the dietary food management (DFM) technology which is integrated with the electronic medical record (EPIC). An incumbent also provides personalized delivery of meal trays and assures, within scope of position, that tray contents are accurate to diet specifications and patient order preferences.   Work requires basic knowledge of division-approved diets in order to assist, inform and guide patients in placing meal orders and to facilitate optimum patient nutritional care and customer satisfaction. An incumbent will proactively address service and/or quality issues as they occur, working with the greatest degree of patient satisfaction in mind and taking personal responsibility for expedient action and effective solutions.   Essential Duties: - Takes patient meal orders from the bedside using the electronic room service program (DFM) in accordance with established standards and procedures. - Interacts with assigned patients and their care teams to facilitate exceptional customer service in meeting patient room service needs; promotes perception of “personal service” through individualized ordering and meal delivery. - Provides basic information, within scope of position, to patients with respect to nutrition and therapeutic diet.
Job ID
2021-154843
Department
Nutrition Services
Shift
Day
Facility / Process Level : Name
CHI Franciscan St. Michael Medical Center
Employment Type
Per Diem
Location
WA-SILVERDALE
Starting Wage:  $15.66/hour   Job Summary: This job is responsible for serving as the direct interface between patient/family and CHI Franciscan Food and Nutrition Services with respect to meal selections in accordance with diet orders and department standards. Incumbents are assigned to a specific set of rooms for their work day/schedule in order to cultivate a relationship with patients, family members and unit staff.   Work includes placing patients’ orders electronically utilizing a bedside-mounted PC equipped with the dietary food management (DFM) technology which is integrated with the electronic medical record (EPIC). An incumbent also provides personalized delivery of meal trays and assures, within scope of position, that tray contents are accurate to diet specifications and patient order preferences.   Work requires basic knowledge of division-approved diets in order to assist, inform and guide patients in placing meal orders and to facilitate optimum patient nutritional care and customer satisfaction. An incumbent will proactively address service and/or quality issues as they occur, working with the greatest degree of patient satisfaction in mind and taking personal responsibility for expedient action and effective solutions.   Essential Duties: - Takes patient meal orders from the bedside using the electronic room service program (DFM) in accordance with established standards and procedures. - Interacts with assigned patients and their care teams to facilitate exceptional customer service in meeting patient room service needs; promotes perception of “personal service” through individualized ordering and meal delivery. - Provides basic information, within scope of position, to patients with respect to nutrition and therapeutic diet.
Job ID
2021-154336
Department
Nutrition Services
Shift
Varied
Facility / Process Level : Name
CHI Franciscan St. Michael Medical Center
Employment Type
Per Diem
Location
WA-SILVERDALE
Starting Wage:  $15.66/hour   Job Summary: This job is responsible for serving as the direct interface between patient/family and CHI Franciscan Food and Nutrition Services with respect to meal selections in accordance with diet orders and department standards. Incumbents are assigned to a specific set of rooms for their work day/schedule in order to cultivate a relationship with patients, family members and unit staff.   Work includes placing patients’ orders electronically utilizing a bedside-mounted PC equipped with the dietary food management (DFM) technology which is integrated with the electronic medical record (EPIC). An incumbent also provides personalized delivery of meal trays and assures, within scope of position, that tray contents are accurate to diet specifications and patient order preferences.   Work requires basic knowledge of division-approved diets in order to assist, inform and guide patients in placing meal orders and to facilitate optimum patient nutritional care and customer satisfaction. An incumbent will proactively address service and/or quality issues as they occur, working with the greatest degree of patient satisfaction in mind and taking personal responsibility for expedient action and effective solutions.   Essential Duties: - Takes patient meal orders from the bedside using the electronic room service program (DFM) in accordance with established standards and procedures. - Interacts with assigned patients and their care teams to facilitate exceptional customer service in meeting patient room service needs; promotes perception of “personal service” through individualized ordering and meal delivery. - Provides basic information, within scope of position, to patients with respect to nutrition and therapeutic diet.
Job ID
2021-154335
Department
Nutrition Services
Shift
Varied
Facility / Process Level : Name
CHI Franciscan St. Michael Medical Center
Employment Type
Per Diem
Location
WA-SILVERDALE
Your time at work should be fulfilling. Rewarding. Inspiring. That’s what you’ll find when you join one of our non-profit CHI facilities across the nation. You’ll find challenging, rewarding work every day alongside people who have as much compassion as you. Join us and together we’ll create healthier, stronger communities. Imagine your career at Catholic Health Initiatives!   Job Responsibilities As a Registered Nurse, you will be responsible for delivering the highest quality patient care according to the specific orders of each patient’s individual physician. This will involve, utilizing your knowledge and skills to educate patients and their families on prevention and healthy habits. Additional responsibilities for this health care role include: - Monitoring patients’ conditions and assessing their needs - Collaborating with physicians and nurses to devise individualized care plans for patients - Administering patients’ medications and providing treatments according to physicians’ orders - Fostering a supportive and compassionate environment to care for patients and their families
Job ID
2021-153819
Department
RN Residency Program
Shift
Varied
Facility / Process Level : Name
CHI St Vincent Hot Springs
Employment Type
Full Time
Location
AR-HOT SPRINGS
  Provides comprehensive substance use disorder services including education, brief treatment, SBIRT training to staff, and treatment to patients and/or make referrals to appropriate substance use disorder treatment for patients. Understand and has knowledge as a community expert in serving those in poverty and with barriers to care. Will focus on Service Area 14 (Polk and Warren counties). Provides information/referral assistance, connects clients to recovery supports, and performs required client follow-up/evaluation interviews. Assists patients in dealing with substance use related concerns such as: relationships; trauma; communication; and, adjustment issues. Directly work with MercyOne Des Moines’ Pain Clinics, with locations in Des Moines, Clive, Ankeny and Newton, Inpatient Pain services, and the Trauma Department. Provide specific training of Healthcare Workers and Community, increase access to medication assisted treatment (MAT) for patients, and provide Naloxone training and dissemination.       ESSENTIAL FUNCTIONS: - Establishes rapport and develops a therapeutic relationship with patients. Provide brief interventions to patients and/or referrals to appropriate substance use disorder treatments for patients. Therapeutic efforts are primarily directed towards addressing issues related to substance use disorders. Maintains appropriate professional boundaries with all persons involved. - Increase collaboration within the MercyOne health system, in coordination with community partners, to identify and assist patients impacted by opioid use disorder. - Conduct universal SBIRT prescreening of patients (ages 12 and up) in the pain clinics, inpatient pain consults and trauma department. - Develop and implement a chronic care model in caring for patients identified with an opioid use disorder in this SBIRT program to ensure patients have a supportive and evidence-based interactions with prepared, proactive, collaborative practice team. - Provides crisis intervention and conflict resolution assistance. - Conducts recovery related educational sessions and groups providing information and instruction. - Participates in the assessment/screening utilizing a compassionate and empathetic manner to ensure all patients entering the program feel welcome, appreciated and understood. Helps ensure all patients feel a focus on collaboration and engagement from the very beginning of their involvement with House of Mercy. - Develop a plan and implement two community outreach and awareness events, primary in low-income neighborhood and rural communities. - Develop and conduct a needs assessment and interest survey regarding SBIRT expansion to key affiliate hospitals, clinics and dentists. - Conduct staff training on the new work processes. Review effectiveness of processes on an ongoing basis, and make changes as needs are identified. - Participates in regularly scheduled trainings and care meetings to discuss/update staff on patients progress, status, and treatment needs. Professionally communicates with other program staff to promote team collaboration, input, and involvement in problem solving/resolution insuring consistency in the implementation of treatment plan goals/objectives. - Effectively communicates patients service needs with community agencies, schools, courts, service providers of significant others, and mental health/other health care professionals to provide an extended, high quality continuum of care. - Responds to volatile situations by mediating to resolve issues and to model appropriate crisis intervention and problem-solving techniques. - Ensure SBIRT screening and subsequent interventions and screenings are culturally and linguistically appropriate: referring patients to a bi-lingual counselor when language needs are identified; provide resources materials in language of patients, utilizing MercyOne’s onsite translation and interpretations services; and ensuring counseling staff are trained to gather information about cultural factors that are important to patient’s recovery. - Cultural awareness, knowledge and skills are implemented throughout House of Mercy and guide clinical decision-making when treatment is provided. - Develop an effective patient referral process to ensure a warm hand-off between health care provider and the substance use treatment. - Track number of patients screened, and those who receive brief interventions and referred to treatment. - Disseminate Naloxone to patients when high risk for overdose is identified - Refer patients to substance use disorder treatment provider for appropriate services, including MAT. - Provide support in accessing treatment for referred patients who are experiencing barriers to accessing care.  
Job ID
2020-142886
Department
Behavioral Health
Shift
Day
Facility / Process Level : Name
MercyOne Des Moines Medical Center
Employment Type
Full Time
Location
IA-DES MOINES
  Provides comprehensive substance use disorder services including education, brief treatment, SBIRT training to staff, and treatment to patients and/or make referrals to appropriate substance use disorder treatment for patients. Understand and has knowledge as a community expert in serving those in poverty and with barriers to care. Will focus on Service Area 14 (Polk and Warren counties). Provides information/referral assistance, connects clients to recovery supports, and performs required client follow-up/evaluation interviews. Assists patients in dealing with substance use related concerns such as: relationships; trauma; communication; and, adjustment issues. Directly work with MercyOne Des Moines’ Pain Clinics, with locations in Des Moines, Clive, Ankeny and Newton, Inpatient Pain services, and the Trauma Department. Provide specific training of Healthcare Workers and Community, increase access to medication assisted treatment (MAT) for patients, and provide Naloxone training and dissemination.       ESSENTIAL FUNCTIONS: - Establishes rapport and develops a therapeutic relationship with patients. Provide brief interventions to patients and/or referrals to appropriate substance use disorder treatments for patients. Therapeutic efforts are primarily directed towards addressing issues related to substance use disorders. Maintains appropriate professional boundaries with all persons involved. - Increase collaboration within the MercyOne health system, in coordination with community partners, to identify and assist patients impacted by opioid use disorder. - Conduct universal SBIRT prescreening of patients (ages 12 and up) in the pain clinics, inpatient pain consults and trauma department. - Develop and implement a chronic care model in caring for patients identified with an opioid use disorder in this SBIRT program to ensure patients have a supportive and evidence-based interactions with prepared, proactive, collaborative practice team. - Provides crisis intervention and conflict resolution assistance. - Conducts recovery related educational sessions and groups providing information and instruction. - Participates in the assessment/screening utilizing a compassionate and empathetic manner to ensure all patients entering the program feel welcome, appreciated and understood. Helps ensure all patients feel a focus on collaboration and engagement from the very beginning of their involvement with House of Mercy. - Develop a plan and implement two community outreach and awareness events, primary in low-income neighborhood and rural communities. - Develop and conduct a needs assessment and interest survey regarding SBIRT expansion to key affiliate hospitals, clinics and dentists. - Conduct staff training on the new work processes. Review effectiveness of processes on an ongoing basis, and make changes as needs are identified. - Participates in regularly scheduled trainings and care meetings to discuss/update staff on patients progress, status, and treatment needs. Professionally communicates with other program staff to promote team collaboration, input, and involvement in problem solving/resolution insuring consistency in the implementation of treatment plan goals/objectives. - Effectively communicates patients service needs with community agencies, schools, courts, service providers of significant others, and mental health/other health care professionals to provide an extended, high quality continuum of care. - Responds to volatile situations by mediating to resolve issues and to model appropriate crisis intervention and problem-solving techniques. - Ensure SBIRT screening and subsequent interventions and screenings are culturally and linguistically appropriate: referring patients to a bi-lingual counselor when language needs are identified; provide resources materials in language of patients, utilizing MercyOne’s onsite translation and interpretations services; and ensuring counseling staff are trained to gather information about cultural factors that are important to patient’s recovery. - Cultural awareness, knowledge and skills are implemented throughout House of Mercy and guide clinical decision-making when treatment is provided. - Develop an effective patient referral process to ensure a warm hand-off between health care provider and the substance use treatment. - Track number of patients screened, and those who receive brief interventions and referred to treatment. - Disseminate Naloxone to patients when high risk for overdose is identified - Refer patients to substance use disorder treatment provider for appropriate services, including MAT. - Provide support in accessing treatment for referred patients who are experiencing barriers to accessing care.
Job ID
2021-152074
Department
Treatment Center
Shift
Evening
Facility / Process Level : Name
MercyOne Des Moines Medical Center
Employment Type
Full Time
Location
IA-DES MOINES
Expectations: Assesses patients and plan care for shift needs in all departments with assistance from nursing staff and department managers; must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirements relative to their specific needs, and provide the care needed as described in each department. Provide a variety of routine tasks and direct patient care to support our patients and our clinical.
Job ID
2021-164082
Department
Medical / Surgical Acute
Shift
Day
Facility / Process Level : Name
CHI St. Luke's Health - The Woodlands Campus
Employment Type
Full Time
Location
TX-THE WOODLANDS
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